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Reviews of JetQuay Suites

3 out of 5
JetQuay Suites
60 Airport Blvd, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

litia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from JetQuay Reservations on 10 Jan 2020
Dear Litia, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

2/10 Terrible

Shenghan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from JetQuay Reservations on 10 Jan 2020
Dear Shenghan, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

6/10 Okay

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from JetQuay Reservations on 10 Jan 2020
Dear Stuart, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and suited the purpose. Was nice to sleep in a real bed between 2 long flights. The food was great too. Excellent value.
Stayed 1 night in Oct 2019
Response from JetQuay Reservations on 23 Oct 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, a little disappointed that they didn’t have any drivers available to pick me up at my terminal but understandable since it was so late at night.
Stayed 1 night in Oct 2019
Response from JetQuay Reservations on 23 Oct 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

8/10 Good

pmpm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出発便の為の利用であれば、空港から歩いて入れませんので、電話する必要があります。そうすると車で迎えに来てくれます。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent! A concern I saw come up in some other reviews was that it’s hard to find the property. If you go to any information desk at changi airport (granted you’re flying into Singapore) they’ll arrange for a pickup service which was very helpful especially since I was checking in late at 3:30 AM. If you’re able to call the hotel yourself I’m sure they’d handle it. The staff were so professional, they even offer a wake up service. There’s a spacious workspace lounge alongside the regular lounge with plenty of comfortable chairs, tables and TVs. I enjoyed the complimentary breakfast. I don’t ever even write reviews but my experience was so great. Thanks so much!
Stayed 1 night in Jul 2019
Response from JetQuay Reservations on 7 Aug 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Booked for a night only to find out they charge in blocks of 6 hours. Complete scam. This was in the fine print not on the cover page.
Stayed 1 night in Jul 2019
Response from JetQuay Reservations on 22 Jul 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. Please kindly be advised that there are two room options available on Expedia Booking site - "Single Nap Room - Max 6 Hours Stay, Meal included" and "Single Nap Room - Meal included". Thank you.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I order an over night stay which said from the 17th-18th for$80. I arrive there and they say I can only stay 6 hours max unless I pay another $80 or I get kicked out at 9pm. So I ended up paying $160 for 12 hours in a little box room which now lead me to the time of 3am in the morning where I’d have to pay even extra $$$ to stay until 5:30am when I needed to leave.
Stayed 1 night in Jul 2019
Response from JetQuay Reservations on 22 Jul 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. Please kindly be advised that there are two room options available on Expedia Booking site - "Single Nap Room - Max 6 Hours Stay, Meal included" and "Single Nap Room - Meal included". The details of the configuration and size of the room can viewed under "More details" tab for each room type. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019
Response from JetQuay Reservations on 15 Jul 2019
Thank you for staying with us! We appreciate your kind feedback and will continue to strive our best to deliver exceptional service to all our guests. We hope to see you again at JetQuay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very difficult to find by foot. I had a 24 hour layover in Singapore and thus was too early to check in to my next flight. As a result I was not able to access the property from within arrivals/transfers. Accessing the property from the outside by foot was difficult and involved me walking across two car parks at night and then crossing a busy street without a sidewalk or proper crossing. I wish this complication had been made clear prior to me booking. I also wish the instructions for accessing the property had been more straightforward. That being said the property itself was very nice and I have no complaints about my stay once I was actually able to find the place ...
Stayed 1 night in Jun 2019
Response from JetQuay Reservations on 4 Jul 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Dear Sir, Actually I cannot reach to hotel by taxi. Two taxi drivers do not know the hotel JetQuay. Finally I asked the Airport information people to help. They are very much kind and they called JetQuay and I can reach by hotel car. regards, T.Oike
Stayed 1 night in Jun 2019
Response from JetQuay Reservations on 4 Jul 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. They picked me up from the airport to the hotel on my arrival and sent me to the airport on my departure in a Mercedes Benz. Free and great breakfast. The hotel employees were very helpful. They answered all my questions.
Stayed 1 night in May 2019
Response from JetQuay Reservations on 4 Jun 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from JetQuay Reservations on 18 Apr 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nap time break
Although a little hard to find the place is quiet amd simple, just whats needed for a short nap & refresh
Stayed 1 night in Mar 2019
Response from JetQuay Reservations on 18 Apr 2019
Thank you for staying with us! We will work on it to ensure our guests' experience will be elevated. We hope to see you again at JetQuay. Have a safe trip home!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was quiet, friendly staff who went above and beyond. The service attendant Jay Van Bay gave us a 5 star service from the beginning to the end of our stay. The shower facility is a shared bathroom. Towels are not available in the shower and must request for towel at the front desk.
Stayed 1 night in Feb 2019
Response from JetQuay Reservations on 18 Apr 2019
Thank you for staying with us! We appreciate your kind feedback and will continue to strive our best to deliver exceptional service to all our guests. We hope to see you again at JetQuay.

2/10 Terrible

JoeMaze, albany

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
tiny rooms - almost like cubicle no in room bathroom facilities and this was not highlighted difficult to access. theres no way of getting from the terminal to the CIP complex where the property is. as it is secured within a guarded complex
Stayed 1 night in Mar 2019
Response from JetQuay Reservations on 15 Mar 2019
Dear JoeMaze, Thank you for your valuable feedback relating to your stay with us and we apologize for your experience. Just to highlight, the information can be found under Room Amenities and Hotel Policies. Rest assured that your helpful comments are much appreciated. We look forward to seeing you again at JetQuay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from JetQuay Reservations on 18 Apr 2019
Thank you for staying with us!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from JetQuay Reservations on 27 Feb 2019
Dear Elizabeth, Thank you for your valuable review relating to your stay with us. We look forward to seeing you again at JetQuay.

10/10 Excellent

Bip, Centreville, Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and courteous. Hotel room is very clean and comfortable. Free WiFi facilities are available. Awesome free breakfast.
Stayed 1 night in Feb 2019
Response from JetQuay Team on 13 Feb 2019
Dear Bip, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Background music is on for 24 hours, even at night...
Stayed 1 night in Feb 2019
Response from JetQuay Team on 13 Feb 2019
Dear Guest, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from JetQuay Reservations on 28 Jan 2019
Thank you for staying with us. We look forward to seeing you again at JetQuay.

10/10 Excellent

Katarina, wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Forthcoming staff, very good service
Stayed 1 night in Sep 2019
Response from JetQuay Reservations on 23 Oct 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t find the hotel. It’s difficult to find the place for travelers.
Stayed 1 night in Aug 2019
Response from JetQuay Reservations on 21 Aug 2019
Dear Guest, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from JetQuay Reservations on 21 Aug 2019
Dear Guest, Thank you for your valuable review relating to your stay with us. We look forward to seeing you again at JetQuay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
入り口のセキュリティでジェットキースイーツを予約している旨告げてもなかなか入れてもらえなかった。 室内もバスルームも鍵が壊れていた。
Stayed 1 night in May 2019
Response from JetQuay Reservations on 31 May 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from JetQuay Reservations on 27 May 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from JetQuay Reservations on 18 Apr 2019
Thank you for staying with us!

6/10 Okay

MAYUMI

Liked: Cleanliness, staff & service
CIPターミナルの施設を、経験してみるのもいいかも
早朝のフライトだったので仮眠をとるため利用しました。空港のインフォメーションで､CIPターミナルへの行き方を尋ねたら、一般旅客が利用しない特殊なターミナルのせいか、スタッフが電話で迎えを頼んでくれました。ホテルの人が車で迎えに来てくれましたが、歩くには少し遠いようです。6時間食事付きプランでしたが、チェックアウト後食事してもいいとの事。部屋はコンパクトで仮眠をとるには充分でしたが、冷房が強過ぎでした。共用のバスルームも冷房が強く、ドライヤーがなかったので、寒がりの人は要注意です。仮眠後､部屋が寒過ぎたので､早めにチェックアウトして､ラウンジで食事してゆっくりしていたら、「タクシー呼びますか?」と尋ねられました。チェックアウト後はあまりゆっくりしない方がいいようです(笑) 帰りも車で送ってくれたので､仮眠して食事もついて､豪華な雰囲気だし、他の空港ホテルより割安....と思えば、利用価値はあるかもしれません。
Stayed 1 night in Mar 2019
Response from JetQuay Reservations on 13 Mar 2019
こんにちは Mayumi, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from JetQuay Reservations on 18 Apr 2019
Thank you for staying with us!

6/10 Okay

KENTARO

I don’t use again
There is no picking up service unless I sent a massage to Hotel. And Entrance was closed, I disappointed.
Stayed 1 night in Feb 2019
Response from JetQuay Reservations on 27 Feb 2019
Dear Kentaro, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.