Iron/ironing board, free WiFi, bed sheets

Reviews of ibis budget Singapore Sapphire

2 out of 5
ibis budget Singapore Sapphire
3 Lorong 10 Geylang, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 115 out of 602 reviews" "
Rating 8 - Good. 237 out of 602 reviews" "
Rating 6 - Okay. 179 out of 602 reviews" "
Rating 4 - Poor. 53 out of 602 reviews" "
Rating 2 - Terrible. 18 out of 602 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. A little out of the way but easy to get a Grab to wherever you need to go.
Stayed 1 night in Mar 2024
Response from Roland on 21 Mar 2024
Dear Michelle,It is our great pleasure to have exceeded your expectations during your stay with us! Our hotel allows for easy access to city center and attractions via Singapore's world class transport system. There are MRT stations (Kallang/Aljunied) and bus stops located near our hotel and my colleagues will be glad to share the best travelling tips! We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Hyunah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and kind. We enjoyed our stay, but there was no plug near the bed and no soap in the toilet. And we could hear the shower from the next room in ours. Overall, it was alright.
Stayed 1 night in Mar 2024

6/10 Okay

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is just the worth the price
Stayed 6 nights in Jan 2024

6/10 Okay

Joonsoo

Travelled with group
Liked: Cleanliness, staff & service, amenities
I understood that the room was small because the fee is cheap. But it was not soundproof at all so I could hear all the sounds from the next room, hallway.. I could even hear the sound that people use toilet in our toilet
Stayed 1 night in Dec 2023

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place. Rooms are very small but clean. Stuff was friendly.
Stayed 3 nights in Nov 2023
Response from Roland on 17 Dec 2023
Dear Alexander,Thank you for choosing to stay with us. It is heartening to hear that our cleanliness and service had met to your expectations. We look forward to welcoming you back soon. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

JIHYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not dangerous and still safe but this area is red light area. Quite far from MRT station but there are close bus stops.
Stayed 3 nights in Nov 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Oct 2023

4/10 Poor

sunil kumar

Travelled with family
Disliked: Room comfort
No hand wash, no seperate tap for drinking water, when requested hotel staff asked me to get drinking water from bathroom tap though no water bottle placed in the room
Stayed 1 night in Sep 2023
Response from Roland on 4 Oct 2023
Dear sunil,As our hotel advocates sustainability of the environment and discourages single use products, we have stopped placing bottled water in the rooms. The water in Singapore is potable and can be consumed directly from the tap. A kettle is also provided in the room for boiling water. We hope to have the opportunity to serve you again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
X
Stayed 4 nights in Sep 2023
Response from Roland on 1 Oct 2023
Dear Eric,Thank you for your positive rating! It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tiny but it suited our needs. We were surprised to learn that the hotel did not have a fridge on site at all. We had medicine to refrigerate and were advised to buy some ice. Overall, the space was clean and i would recommend it to others as long as they knew about the fridge.
Stayed 1 night in Sep 2023

6/10 Okay

Ploi

Stayed 2 nights in Aug 2023

10/10 Excellent

Mark W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Roland on 7 Aug 2023
Dear Mark,Thank you for leaving a perfect rating! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, they printed our bus tickets for us. Really appreciated that.
Stayed 1 night in May 2023
Response from Roland on 5 Jun 2023
Dear Tracy,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. It is our pleasure to be of service to you and we look forward to serving you again. Warm Regards,RolandGuest Experience Executive

6/10 Okay

KEAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get food.
Stayed 1 night in Apr 2023
Response from Roland on 14 May 2023
Dear KEAN,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. You are indeed correct to point out that our hotel is in the vicinity of some really great food. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Satoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very normal. No fridge in the room and no shampoo, no soap. Only body soup at the shower booth.
Stayed 1 night in Apr 2023
Response from Roland on 7 May 2023
Dear Satoshi,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be excited to recommend the relevant rooms if you require a refrigerator during your stay. 2-in-1 shampoo is provided in the bathroom and is suitable for both body and hair wash. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

T

Stayed 1 night in Apr 2023
Response from Roland on 7 May 2023
Dear Guest,It has been an absolute delight to have exceeded your expectations during your stay with us! It is always great to learn that our efforts contribute to a positive experience for our guests. and we certainly look forward to another opportunity to do so again soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Martin

Stayed 1 night in Jan 2023

4/10 Poor

Yasmin

Disliked: Cleanliness
Bathroom had a lot of someone else’s hair left in the drain and a lot of dust all over the floor. Room for improvement but a pleasant stay. Thankfully only in the room to sleep which is served the purpose for. Bed was comfy.
Stayed 3 nights in Jan 2023
Response from Roland on 18 Feb 2023
Dear Yasmin,Thank you for your feedback. Please accept my sincere apologies for being unable to meet your expectations for housekeeping. Our housekeeping supervisor has received your feedback and working hard to ensure our housekeeping services meets our very high standards for our guests' benefit. This is not reflective of our usual hotel standards and hope you give us another opportunity to welcome you back again. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Annalea Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Marianne

Travelled with family
Disliked: Amenities
If nothin available to stay .. u can handle it but the very very least of my choices. Will not go back
Stayed 4 nights in Sep 2022

6/10 Okay

Katia

Stayed 3 nights in Jul 2022

10/10 Excellent

Gio-Vanni

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Nur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jack Chee on 14 Mar 2021
Dear Nur, Thank you for your positive stay rating. I am delighted that you enjoyed your time at the property and I hope to have the opportunity to host you in the near future. Regards, Jack Chee Senior Customer Relations Manager

8/10 Good

Junalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jack Chee on 14 Mar 2021
Dear Junalyn, I am grateful that you had awarding your hotel stay with a great score! I look forward to welcoming you back for another great stay here. Regards, Jack Chee Senior Customer Relations Manager

10/10 Excellent

Gek Hoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent condition but Cable Service TV no enough
Stayed 1 night in Feb 2020

4/10 Poor

Moez

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Zero star not recommended to anyone
Front desk person was not helpful at all. We arrived at about 11pm the desk person was not more than four feet away from entry door see us we are 70 years old struggling to push our luggage to entry door had no courtesy to even hold the door. Plus room was smelling pee and had sewage smell. Mentioned to the receptionist in the morning and he says that is normal in this hotel Hotel is situated in red light area.
Stayed 1 night in Feb 2020
Response from Thaddaeus on 27 Feb 2020
Dear Moez, Thank you for your review. I'm sorry to hear that you did not enjoy your stay with us. I have submitted your feedback to the manager and Housekeeping Supervisor for their review and prompt follow-up. Singapore has progressed significantly since a few decades ago, and our location is no longer a cause for concern. In fact, many guests have thoroughly enjoyed staying with us as our hotel in Geylang is well located - in the midst of many dining options, and accessible by Bus, Foot or MRT. We hope to serve you better in the near future. Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value property
Ibis sapphire is a hotel for value. Room is clean, and free bottled water provided daily. The neighbourhood is not as noisy as I have expected but the MRT is a good 10+ walk away, far for someone likes me who hates walking especially in the heat.
Stayed 2 nights in Jan 2020

8/10 Good

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. I arrived early, so they checked if the room was ready and then said I can check in early free of charge. Staff were helpful.
Stayed 1 night in Dec 2019
Response from Thaddaeus on 10 Jan 2020
Dear Raj, Thank you for loving your stay with us at ibis budget - Sapphire, and appreciated the complimentary check-in provided by my colleague. It has been our pleasure to have served you with our signature ibis hospitality, and we look forward to doing so again very soon! Best Regards, Thaddaeus Guest Experience Executive

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious & clean. Staff are friendly & polite. Feel very comfortable & pleasant staying here for 2 nights.
Stayed 2 nights in Dec 2019
Response from Jack Chee on 13 Dec 2019
Dear Hotel Guest, We are thrilled that the hotel had met all expectations of your stay and we appreciate you for awarding us a perfect score! The Hotel Team looks forward to welcoming you back for another great stay with us! Regards, Jack Chee Senior Customer Relations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet with almost no outside noise but other guests rooms could be heard with noise from showers and toilet flushing early morning.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel that easy to travel to ,Near eating and bus stop ,clean room
Stayed 3 nights in Nov 2019
Response from Thaddaeus on 25 Nov 2019
Dear Guest, Thank you for your perfect review for ibis budget - Sapphire, and highlighting our great accessibility, high standards of housekeeping services, as well as proximity to a wide range of amenities in the immediate vicinity! We can’t wait to welcome you back for another memorable experience at our hotel! Best Regards, Thaddaeus Guest Experience Executive

2/10 Terrible

Tejas Sundip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better room
Stayed 1 night in Oct 2019
Response from Thaddaeus on 14 Oct 2019
Dear Guest, Thank you for your great review for Fragrance Hotel - Sapphire, and appreciating our newly renovated rooms. It has been our utmost pleasure to have served you well, and we look forward to doing so again soon! Best Regards. Thaddaeus Guest Experience Executive

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Aug 2019
Response from Thaddaeus on 14 Oct 2019
Dear Guest, Thank you for your compliments for Fragrance Hotel - Sapphire! We are delighted to have served you well. We would like to invite you to come back and stay with us again! Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

Ray

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you're looking for a budget hotel clean and comfortable this is it. Friendly staff and hotel is located nearby shops and eateries.
Stayed 1 night in Sep 2019
Response from Thaddaeus on 6 Oct 2019
Dear Ray, Thank you for your wonderful review and compliments for Fragrance Hotel - Sapphire! Our hotel is indeed well located, and in the midst of a wide range of amenities. We would like to invite you to come stay with us again! Best Regards, Thaddaeus Guest Experience Executive

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good facilities / amenities and friendly, helpful staff!
Stayed 2 nights in Aug 2019
Response from Thaddaeus on 4 Sept 2019
Dear Guest, Thank you for your awesome review for Fragrance Hotel - Sapphire, and highlighting the benefits of staying with us! Please do stay with us again very soon! Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

mary sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Observation
One of the housekeeping staff needs to take a bath everyday. Otherwise it was a very pleasant stay
Stayed 3 nights in Aug 2019

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessible to bus going around 😊 bed was comfy i would surely come back
Stayed 3 nights in Aug 2019
Response from Thaddaeus on 21 Aug 2019
Dear Christian, Thank you for your great review for Fragrance Hotel - Sapphire, and for your pledge of support for our hotel. We are delighted to hear that you have thoroughly enjoyed your stay with us. See you soon! Best Regards, Thaddaeus Guest Experience Executive

4/10 Poor

Wilson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
N.A.
Very quite environment with many food outlets around the vicinity
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Erik

We bookef a family room for four people, but this property can only accommodate three. It should not turn up as an alternative when looking for a room for four people.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Do not expect spacious room, it is a budget hotel. However, it is very comfortable and clean. Seems like freshly renovated. Our travel accommodations normally range from budget hotels to High end 5-star resorts. This hotel offer good value for the price. We picked this hotel to stay near James Cook University. Recommended for somebody who would like to explore geylang area.
Stayed 4 nights in Jul 2019