In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Citadines Fusionopolis Singapore

4 out of 5
Citadines Fusionopolis Singapore
Symbiosis Tower 3 Fusionpolis, 3 Fusionopolis Way, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 68 reviews" "
Rating 8 - Good. 20 out of 68 reviews" "
Rating 6 - Okay. 9 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money: comfortable, clean, spacious, great views. Fixtures a little tired but still in good condition. We liked that it wasn't central. Convenient for MRT and buses. Usual dining options downstairs and hawker unit just over the road. Very quiet at weekends. Some, but not all, units closed. Staff super helpful and friendly. They found and delivered a vase to our room within five minutes of being asked. It would be our first choice should we return to Singapore again. Great value.
Stayed 8 nights in Dec 2023
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Lorraine,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 8 nights stay experience with us. All of us are delighted you and your husband had an enjoyable and comfortable stay with us, and you like the ambiance and décor of the 18th level one-bedroom Premier loft apartment you stayed in and you especially enjoyed the scintillating view from the comfort of your apartment. –All of us are also heartened to learn you found our residence’s location convenient due to our proximity to many eateries, a supermarket, and having One North MRT station within the same building complex. --It truly brings us much joy to learn you will return to stay with us again when you are back in our city-state and all of us sincerely thank you for your valued trust. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. –All of us truly enjoyed being of service to you and your husband, and all of us earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort
Quiet away from the busy city
Very convenient with MRT at the lower level and food court as well. Quiet neighborhood if you want to be away from all the craziness.
Stayed 5 nights in Dec 2023
Response from With Heartfelt Appreciation on 5 Jan 2024
Dear Benjamin,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for reviewing your recent stay with us. All of us are delighted your lovely partner and you had a great stay with us. We are thrilled to learn you found our location ideal and convenient due to the many eateries, a supermarket and the One North MRT station just a few steps away from our residence. –It has been our great pleasure to have hosted you and your lovely partner at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The people are fantastic. I thought their service is impeccable. The property is a little old but the people and service more than make up for it.
Stayed 3 nights in Dec 2023
Response from With Heartfelt Appreciation on 25 Dec 2023
Dear Kelvin,Greetings and Merry Christmas! Thank you for reviewing your recent stay at our serviced residence and for this heartwarming review. We are delighted you and your lovely partner had a wonderful stay with us. -----We are thrilled to learn you enjoyed our team’s service and we are truly grateful for your lovely compliments. Please be assured we will be thanking and commending our team for their dedication to providing a service level that surpasses most in our industry. We at Ascott Raffles Place, firmly believe delivering service from the heart is very important in determining our residents’ stay satisfaction and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Thank you! --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner, we sincerely hope you will make our serviced residence your choice accommodation whenever you wish to take a short respite from your busy schedule or celebrate a momentous occasion. –All of us earnestly look forward to welcoming you and your lovely partner back. We are at your service, and we wish both of you well. ---Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Norah

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Perfect location. Nice apartment
Amazing apartment in perfect location. The apartment has all your needs and it’s perfect if you are staying for more than 3 days . MRT in the same building and it has starbucks and many shops as well . The only downside is that i found cockroach twice but they responded and fixed the doormat . Also they need to clean air conditioner filters as the air has dust falling from the air conditioner. Otherwise everything is perfect and I would repeat it again if i visited Singapore.
Stayed 7 nights in Oct 2023
Response from With Heartfelt Appreciation on 30 Oct 2023
Dear Norah,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 7 nights stay experience with us. All of us are delighted you had an awesome stay with us, and you like the ambiance and décor of the 17th level one-bedroom Premier loft apartment you stayed in. –All of us are also heartened to learn you found our residence’s location convenient due to our proximity to many eateries, a supermarket, and having One North MRT station within the same building complex. -----We sincerely apologise for any discomfort and disappointment caused to you by the air-con unit in the loft apartment you stayed in and we assure you our Engineering team will check the air-con units in the apartment and carry out the needed servicing works. –It truly brings us much joy to learn you will return to stay with us again when you are back in our city-state and all of us sincerely thank you for your valued trust. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. –All of us truly enjoyed being of service to you and all of us earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Aaron, Salem

Travelled with family
A wonderful place to stay with an amazing amount of great places to eat within easy walking.
Stayed 5 nights in Oct 2023
Response from With Heartfelt Appreciation on 25 Oct 2023
Dear Aaron,Greetings! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. We are delighted you and your son had a fabulous stay with us, and you found our residence’s location convenient and to your liking due to our proximity to a plethora of eateries serving various cuisines. --Our management values customer satisfaction as our top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It is guests like you and your son who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! --With your experience staying with us, all of us truly hope you will make our serviced residence your choice accommodation whenever you and your son are back in our city-state, and you will also recommend us to your family and friends. If there is anything we can do to assist you with your future stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and your son. We earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you. ---Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Pao

Stayed 5 nights in Sep 2023
Response from With Heartfelt Appreciation on 2 Oct 2023
Dear Pao ,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your husband had an excellent 5 nights stay with us. -----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you and your husband again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Rajendra, Waltham

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and helpful staff.
Stayed 17 nights in Jan 2022
Response from With Heartfelt Appreciation on 28 Jan 2022
Dear Valued Guest, Greetings! Your friendly team at Citadines Fusionopolis Singapore sincerely thanks you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are thrilled to learn you had a great stay with us. We are truly humbled and grateful for your lovely compliment for our team’s service, and we are sure our team would be delighted and inspired to know their service contributed to the success of your stay with us. With your recent experience staying at our serviced residence, all of us sincerely hope Citadines Fusionopolis will now be your choice lodging in Singapore, and you will recommend us to your friends and family. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly look forward to welcoming you back and be of service to you again. Kind regards, The management of Citadines Fusionopolis Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location and clean property
Great location right above the MRT and adjoining food court offers good variety of meals. Clean and spacious rooms. The only negative was we had a great deal of difficulty to find the property when we caught a cab from the airport, as it is not easy to find from the road.
Stayed 6 nights in Dec 2021
Response from With Heartfelt Appreciation on 30 Dec 2021
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay experience with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us, and you are impressed with the ambiance and décor of our fully equipped loft apartments. We are also thrilled to learn you like the location of our serviced residence due to our proximity to many eateries, a supermarket, and having One North MRT station within the same building complex. --- With your recent stay experience, we sincerely hope Citadines Fusionopolis will always be your choice lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. All of us truly enjoyed being of service to your you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. ---- Kind regards, The management of Citadines Fusionopolis Singapore

10/10 Excellent

Barak

Business traveller
Liked: Cleanliness, room comfort
One more good stay
Second stay this year. Very good
Stayed 14 nights in Feb 2021
Response from With Heartfelt Appreciation on 7 Mar 2021
Dear Barak, Greetings from your friendly team at Citadines Fusionopolis Singapore and welcome back! Thank you for choosing our serviced residence for the second time this year and for awarding a perfect rating for your recent experience staying with us. We are delighted to learn you had a wholly enjoyable and comfortable stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Thank you for your valued patronage. From all of us at Citadines Fusionopolis, we look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is spacious that comes with 2 bathrooms, hotel staffs r helpful n friendly, check in was fast, sure will come back again👍👍
Stayed 3 nights in Feb 2021
Response from With Heartfelt Appreciation on 15 Feb 2021
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are delighted you had a great stay with us and you liked our service. It is always a boost when we receive such heart-warming feedback from our guests like you as it fuels our passion to provide the best service always. Thank you! All of us are indeed heartened to learn you shall be returning to stay with us and we sincerely hope Citadines Fusionopolis will be your choice lodging whenever you need a short respite from your busy schedule. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Citadines Fusionopolis

10/10 Excellent

Xierra

Liked: Cleanliness
Stayed 11 nights in Dec 2020
Response from With Heartfelt Appreciation on 29 Jan 2021
Dear Xierra, Greetings from your friendly team at Citadines Fusionopolis Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you enjoyed all aspects of your stay with us. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you that make our job wonderful and we are truly grateful to you for inspiring us and fueling our passion to serve. We look forward to serving you and welcoming you back again. Thank you for your valued support and all of us at Citadines Fusionopolis Singapore wish you well. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Beautiful loft if better maintained.
Check in process could be made more pleasant if the front desk agent could at least acknowledge my presence as I was just standing in front of him for a good period of time before he finally puts down the phone and attend to me. Cleanliness and condition of the apartment could be better maintained. Towels had a musty stench and clearly looked worn. Power sockets were falling off and looked dangerous. A good variety of F&B outlets, a supermarket, and the mrt station within walking distance.
Stayed 3 nights in Dec 2020
Response from With Sincere Apologies on 30 Dec 2020
Dear Valued Guest, Greetings! Thank you for choosing our serviced residence and for taking time to share your valuable feedback on your stay experience. We are indeed heartened to learn to had an overall enjoyable and comfortable experience staying with us. We are truly sorry for the shortfalls in our service and we assure you we are investigating the valuable feedback you have kindly provided. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with your name nor apartment number and as we truly want to improve in the areas we lack, we would like to invite you to write to us so as to allow us to review our processes and service for improvements, besides ensuring the lapses are being attended to. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Citadines Fusionopolis Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from With Heartfelt Appreciation on 29 Dec 2020
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore and thank you for choosing our serviced residence. All of us are heartened to learn you had an overall enjoyable and comfortable. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly hope to welcome you back. Thank you. Kind regards, The management of Citadines Fusionopolis

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, room comfort
Nice rooms
Great rooms but did not have parking included in stay.
Stayed 1 night in Dec 2020
Response from With Heartfelt Appreciation on 4 Dec 2020
Dear Joshua, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your valuable feedback. We are delighted you had an enjoyable and comfortable stay with us, and you have been impressed with the décor and ambiance of our duplex apartments. We deeply regret to learn the only detraction of your stay was the absence of complimentary car park at this property and we sincerely apologise for the disappointment caused to you with. Regrettably, as the car park is owned by a separate entity from our serviced residence and they are the owners of the entire Fusionopolis precinct, our residents do not enjoy complimentary car park privileges. We seek your kind understanding over this matter. We sincerely hope the slight detraction in your stay will not deter you from staying with us again. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Thank you. Kind regards, The management of Citadines Fusionopolis Singapore

10/10 Excellent

Dzul, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very accessible, easy to get your food, and restaurants. Quaint and cozy place.
Stayed 2 nights in Nov 2020
Response from With Heartfelt Appreciation on 4 Dec 2020
Dear Dzul, Dear Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a pleasant stay with us and liked the convenience of having One-North MRT station, many eateries and a supermarket in the same building complex as our serviced residence. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

6/10 Okay

Verified traveller

Stayed 8 nights in Jun 2020
Response from With Sincere Apologies on 2 Jul 2020
Dear Valued Guest, Greetings and thank you for sharing your stay experience at our serviced residence. We deeply regret to learn you are somewhat dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as we are unable to trace your reservation and as we truly want to improve in the areas we lack, we would like to invite you to contact our Guest Service team or write to us so as to allow us to carry out the needed corrective works and review our processes and service for improvements, besides ensuring the lapses are being attended to. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

6/10 Okay

Verified traveller

Stayed 15 nights in Jun 2020
Response from With Sincere Apologies on 2 Jul 2020
Dear Valued Guest, Greetings and thank you for sharing your stay experience at our serviced residence. We deeply regret to learn you have been somewhat dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with your name nor apartment number and as we truly want to improve in the areas we lack, we would like to invite you to write to us so as to allow us to review our processes and service for improvements, besides ensuring the lapses are being attended to. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Jessielyn

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2020
Response from With Heartfelt Appreciation on 24 Jun 2020
Dear Jessielyn, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for taking time to rate your stay with us. All of us are delighted you enjoyed all aspects of your stay with us and you had a comfortable stay in our fully equipped loft apartment.. All of us truly hope Citadines Fusionopolis Singapore will now be your choice lodging whenever you are back in our garden city, It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. We truly appreciate your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveller

Stayed 4 nights in May 2020
Response from With Heartfelt Appreciation on 1 Jun 2020
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore and thank you for taking time to rate your recent experience staying with us at our serviced residence. We are indeed heartened to learn you enjoyed most aspects of your stay with us. It has been our great pleasure and privilege to have been of service to you and all of us sincerely look forward to welcoming you back soon. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Liz

Liked: Cleanliness, room comfort
fabulous
Fabulous place, very comfortable, and convenient for transit system and shopping. Very helpful & friendly staff.
Stayed 19 nights in Feb 2020
Response from With Heartfelt Appreciation on 22 Mar 2020
Dear Liz, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had an enjoyable and comfortable stay with us and found our location convenient. It definitely brings us much joy and inspiration to learn you have been highly impressed with our service and we are truly thankful for your heartwarming compliment. We are indeed thrilled to learn our spacious loft apartment with its panoramic view has exceeded your expectations and we sincerely hope you shall be returning to stay with us again. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from With Heartfelt Appreciation on 12 Nov 2019
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your overall stay experience with us. We are delighted you enjoyed all aspects of your stay with us and found our spacious loft apartment comfortable and to your liking. All of us truly hope you will now make Citadines Fusionopolis your choice serviced residence in our garden-city. If there is anything we may assist you with your stays, please do not hesitate to let us know as we would be most happy to be of assistance to you. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Goh

Stayed 3 nights in Oct 2019
Response from With Heartfelt Appreciation on 4 Apr 2023
Dear Goh,Greetings from Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for reviewing your stay with us. We are thrilled to learn you had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from With Heartfelt Appreciation on 28 Oct 2019
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. We are delighted you found our spacious and fully-equipped loft apartment comfortable and to your liking. With your recent stay experience at our serviced residence, all of us sincerely hope you will now make Citadines Fusionopolis your favourite accommodation choice whenever your travels bring you back to Singapore and that you will let us know if there is anything we may assist with your future stays at our residence. It has truly been our great pleasure to have been of service to you and we genuinely look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location Wise, staffs, amenities are simple yet superb
Stayed 4 nights in Jul 2019
Response from With Heartfelt Appreciation on 27 Jul 2019
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your heart-warming feedback. We are delighted you had a wholly enjoyable and comfortable stay with us and that you enjoyed our service. All of us sincerely hope you will now make our serviced residence your choice lodging whenever you are back in Singapore and that you will contact us if there is anything we may assist with your stays. It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from With Heartfelt Appreciation on 23 Jun 2019
Dear Kevin, Greetings! Your team at Citadines Fusionopolis Singapore sincerely thanks you for choosing our serviced residence. We are indeed heartened to learn you have awarded your stay with a perfect score as it shows us you had an enjoyable and comfortable stay with us. All of us sincerely hope our residence will now be your choice lodging whenever your travels bring you back and that you will contact us if there is anything we may assist with your future stays. We have truly enjoyed being of service to you and all of us eagerly await to welcome you back and being of service to you again soon. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Peter, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located close to NUH and Botanic gardens. A little far from downtown, but is directly above the one-north MRT station and only one stop from east west line that takes you everywhere downtown. The apartment was split level with all kitchen and laundry facilities required, two BR and a nice loft bedroom with a great view from all parts of the apartment. Cleaning and front desk staff were all very friendly and helpful.
Stayed 8 nights in May 2019
Response from With Heartfelt Appreciation on 17 May 2019
Dear Peter, Greetings! Your friendly team at Citadines Fusionopolis Singapore sincerely thanks you for choosing our serviced residence and for taking time to write this lovely review. We are delighted you enjoyed all aspects of your stay with us and liked the design of our fully-equipped loft apartment. All of us are truly humbled by your heartwarming compliment for our service as it inspires us to always strive to provide the best service possible. Thank you for your kindness. We sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring you back and that you will let us know if there is anything we may assist you with your future stays with us. Thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing. The apartment has a wonderful layout - so spacious and well designed! :)
Stayed 3 nights in Jan 2019
Response from With Heartfelt Appreciation on 6 Jan 2019
Dear Valued Resident, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a pleasant stay with us and have been impressed with the layout of our loft apartment with its scintillating view. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from With Heartfelt Appreciation on 4 Jan 2019
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
The apartment was nice with a great view. But there are many buts. 1. The shower in 1933 leaked all over. Was quite annoying. 2. The fixtures were getting a bit worn and even the railing of the steps is lose and came off 3. the front desk area does not make for good first impression. Could be nicer 4. The taxis can not find how to get to the door. You have to learn to go call taxi or Grab from the shopping mall 5. it is in a business area. NOTHING to do on the weekends and hard to get Grab in the area However, the good is 1. Free flow coffee 2. The staff is amazing 3. The view is amazing 4. the flats have everything you will need from TV to surround sound.
Stayed 4 nights in Dec 2018
Response from With Sincere Apologies on 13 Dec 2018
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you enjoyed the scintillating view from your apartment and have been impressed with our service. Thank you for your valuable feedback on the defective shower in the loft apartment you stayed in and we assure you our Engineering team shall be carrying out the required corrective works. All of us sincerely apologise for the discomfort and inconvenience caused to you by this faulty shower and hope you will give us another chance to welcome you back as we earnestly wish to create a wholly enjoyable and comfortable stay for you. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
The stay was good, apartment is clean and nice. Not quite as big as i expected though, and the bathrooms were slightly dated.
Stayed 7 nights in Aug 2018
Response from Qith Heartfelt Appreciation on 4 Sept 2018
Dear Valued Guest, Greetings from your team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for sharing your stay experience. We are delighted you had an overall enjoyable stay with us. All of us are truly appreciate your valuable feedback regarding the bathroom and assure you we shall be sharing your feedback with the management. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and great space
Love the quiet and spacious location - One North station is underneath the apartment. It is a new area with mostly companies coupled with residential apartments. Lots of eateries and coffee stations. Fantastic location for space and view. Apartment has everything you need.
Stayed 7 nights in Jul 2018
Response from With Heartfelt Appreciation on 14 Aug 2018
Dear Valued Resident, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a pleasant stay with us and had enjoyed the scintillating view from your loft apartment. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious and convenient apartment
The apartment is near at one north mrt station. There have a food court nearby so easily to find food. The room is Comfortable and spacious. we are family of three to stayed there for 3 nights. The bed is not big enough for our. So added Singapore $50 per night. Little bit expensive but overall it a great apartment.
Stayed 3 nights in Jul 2018
Response from Mubin on 27 Jul 2018
Dear Valued Resident, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your feedback. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Mubin Omar Curator, Resident Experience

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Enjoy the quietness
Overall, nice place to stay away from the noise of city to enjoy the quietness.
Stayed 1 night in Sep 2017
Response from Cynthia on 21 Sept 2017
Dear Valued Resident, Greetings from your team at Citadines Fusionopolis Singapore! Thank you for choosing serviced residence. We are heartened to learn you had a great stay with us and we sincerely hope our residence will be your choice accommodation option whenever you need a relaxing break away from your busy schedule. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Mengxi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very modern, new, clean, spacious, BIG!!!
This is the best hotel I've ever met in Singapore. Great location (1 minute walk to One North station), the room is very new, modern and clean. facility is great (washing machine, microwave oven, etc) it is very spacious, very suitable for big family. The only problem is you need to pay s$50 per night per extra bed, which is not really worth it.
Stayed 6 nights in Jul 2017
Response from Cynthia on 19 Jul 2017
Dear Mengxi Greetings from your team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for letting us know you find our residence as the best lodging option in Singapore. We are delighted you had a great stay in our spacious and fully-equipped loft apartment. We deeply regret to learn the only detraction of your stay was the charge of the extra bed rental. Kindly allow us to share that chargeable rental of extra bed is a very common in our industry and we assure you our rate is very attractive in comparison with those charged by our competitors. It has truly been our great pleasure hosting you and we earnestly look forward to welcoming you back for more great stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient with excellent facilities perfect location if attending conferences or meetings or training at the Fusionopolis centre
Stayed 4 nights in May 2017
Response from With Heartfelt Appreciation on 6 Jun 2017
Dear Valued Resident, Greetings from the team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence during your recent trip to Singapore and for highlighting how ideally our residence is located for travelers who are attending conferences or meetings or training at Fusionopolis, Singapore's main research and development precinct. Amidst your busy schedule, all of us sincerely hope you managed to spend some time relaxing or enjoying hearty delicious meals at the many restaurants or eateries located nearby as Fusionopolis was designed and built to be a city within a city as a work-live-play-learn development. We are delighted you had a wholly enjoyable and comfortable stay with us and we sincerely hope that you will now make our residence your choice lodging whenever your travels bring you back. Please do not hesitate to let us know should you have future reservations with us as it would be our great pleasure to be of assistance to you any time. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Apartment is very clean and nice, view is superb! However it's hard to book. Only need a night's stay for my bf's birthday however apartment normally take booking for 5 nights and above.
Response from Cynthia on 1 Jun 2017
Dear Valued Resident, Greetings from the team at Citadines Fusionopolis Singapore! We wish your boyfriend a happy belated birthday and sincerely thank you fir choosing our serviced residence to celebrate this special occasion. All of us are delighted you had a great stay with us and our loft apartment with its spectacular view had impressed you. Please accept our sincere apologies for any disappointment caused to you by our serviced residence's minimum length of stay requirement and allow ys to clarify on this matter. As our core business is that of serviced residences whereby the business plan is for long-term stay durations of one month or more, the local authorities require all serviced residence operators to impose a minimum length of stay restriction for our short-term stay residents to differentiate us from hotels. We seek your kind understanding over this matter and hope you will return to stay with us whenever you need a longer respite from your busy work schedule or to celebrate more momentous occasions. It has truly been our great pleasure being of service to your boyfriend and you, and we earnestly look forward. To welcoming you back and being of service to you again. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Tan

Liked: Staff & service, property conditions & facilities, room comfort
Response from Cynthia on 4 May 2017
Dear Tan, Greetings from the team at Citadines Fusionopolis Singapore! Thank you for rating your recent stay experience with us. We are heartened to learn you had an enjoyable and comfortable stay at our serviced residence. All of us truly enjoyed being of service to you and we sincerely look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Karen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well provisioned, helpful staff.
The room was very clean and amenities provided were excellent. The view from the two balconies was stunning. All the staff with whom I came into contact were helpful and lovely. The location of the hotel was outstanding for my needs being close to the MRT and eating options. Check in and out was easy. The continental breakfast provided was satisfactory and the service was fantastic.
Response from With Heartfelt Appreciation on 25 Apr 2017
Dear Karen, Greetings from your team at Citadines Fusionopolis Singa[pore! We sincerely thank you for reviewing your stay at our serviced residence and for awarding us with a perfect score. We are delighted you had a great stay with us and especially liked the view from the comfort of your loft apartment. We sincerely apologise for any discomfort cause to you by the mattress. Kindly be advised our team members would be most pleased to place a mattress topper on the beds of residents who prefer a less firm support and we sincerely hope you will let us know of your stay preference when you next stay with us. It has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back and being of service to you again soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice living experience
It's a very nice and cozy loft apartment. The view is fantastic. Some improvements will be required for the breakfast.
Response from Cynthia on 16 Apr 2017
Dear Valued Resident, Greetings! We are delighted you had an enjoyable and comfortable stay at our serviced residence and had found the spectacular view from your loft apartment to your liking. We sincerely apologise for any disappointment caused to you by our Continental Breakfast selection and assure you we shall be reviewing our selection for improvement. It has been our great pleasure hosting you and we earnestly look forward to welcoming you back. Thank you. Kind regards, Cynthia Lim. Resident Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a room with a view
What a great apartment. Big windows with views over Singapore, very spacious and well equipped and being an apartment you can do things when you want. I loved the 2 weeks I stayed here
Response from With Heartfelt Appreciation on 4 Apr 2017
Dear Valued Resident, Greetings from the team at Citadines Fusionopolis Singapore! We are delighted you had thoroughly enjoyed your 2 weeks' stay at our serviced residence and our well-appointed loft apartment had exceeded your expectations. Thank you for letting us know how much you loved your stay with us and we are also heartened to learn you enjoyed the panoramic view from your apartment. All of us sincerely hope you will make our residence your top choice whenever your travels bring you back to our friendly shore. It has truly been our great pleasure and privilege being of service to you and we earnestly look forward to welcoming you back for another great stay with us soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Pam , Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful "hotel"
Secure, comfortable, beautiful, "glass" apt. with a beautiful view There's a kitchen; upstairs is a bedroom, office and bathroom. There was a full bathroom on main floor, too. The hotel is on top of a mall!
Response from With Heartfelt Appreciation on 13 Nov 2016
Dear Pam, Greetings from your friendly team at Citadines Fusionopolis Singapore! We are delighted you had a wholly enjoyable and comfortable stay at our serviced residence and our fully-equipped loft apartment with its scintillating view has impressed you. All of us sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to Singapore as it would truly be our great pleasure to host you again. We truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Hendrick, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business location but poor internet and loft
If you are a business traveler who has to go to work in the One North tech hub area, the location of this hotel is simply amazing. Right in the Fusionopolis building, you have access to amazing convenience -- a large supermarket in the basement, two dozen restaurants, a barber, cafes, breakfast, a bakery and direct access to the MRT without leaving the building. It's absolutely great convenience. The hotel room itself was nice and pleasant, except that it's a weird loft layout where the bed is actually on the lower floor and the toilet is on the upper floor. That makes it a tad inconvenient. The bigger problem was the slow internet. It's fast enough to read email but large file transfers are slow (a 10mb file would take 30 seconds to download) and don't even think about streaming videos. For a tech hub hotel, this is pretty bad. I spoke to the hotel about this and they said that they would be installing new router hardware early next year that would give internet speeds a boost. If I had to stay in a hotel in the area again, I would probably go to Buona Vista instead, unless I knew for sure that the internet was significantly upgraded.
Response from With Sincere Apologies on 22 Oct 2016
Dear Hendrick, Greetings from the team at Citadines Fusionopolis Singapore! We deeply regret to note your stay at our serviced residence was detracted by the slow internet speed and we sincerely apologise for the inconvenience caused to you. Kindly allow us to assure you we shall be addressing this shortfall in our service as we truly want our residents to have wholly enjoyable and comfort stay experiences with us. It has been our great pleasure being of service to you and all of us earnestly hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Sangwook

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from With Heartfelt Appreciation on 4 Mar 2024
Dear Sangwook, Greetings and welcome back! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. --We are thrilled you and your lovely partner had another wonderful stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --All of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels brig you and your lovely partner back to our city-state. --As always, all of us have truly enjoyed being of service to you and your lovely partner, and we look forward to being of service to you and your lovely partner again. ---We wish both of you well. --Thank you for your valued support. -----Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Sangwook

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
다이닝 옵션이 훌륭합니다
Stayed 3 nights in Sep 2023
Response from With Heartfelt Appreciation on 2 Oct 2023
Dear Sangwook,Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for reviewing your stay at our serviced residence and for awarding a perfect rating for your experience at our serviced residence. We are delighted you and your lovely partner had a wholly enjoyable and comfortable stay with us, and you find our location with proximity to many eateries convenient. --All of us have truly enjoyed being of service to you and your lovely partner, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish both of you well. Thank you.--Kind regards, The management of Citadines Fusionopolis Singapore

8/10 Good

Ka Ho

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
態度良好,服務貼心,耐心解釋及聆聽
Response from With Heartfelt Appreciation on 28 Dec 2022
Dear Ka Ho,Greetings from your friendly team at Citadines Fusionopolis Singapore and Merry Christmas! Thank you for choosing our serviced residence and for taking time to review your 4-nights’ stay with us. We are delighted your lovely wife and you had an enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking our team for their dedicated service. Thank you for making us feel valued too! --- It has truly been our great pleasure and privilege to have been of service to you and your wife at our serviced residence, and all of us earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish both of you well. Thank you.Kind regards,The management of Citadines Fusionopolis Singapore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Best in town!!!
Stayed 3 nights in Apr 2022
Response from With Heartfelt Appreciation on 19 Apr 2022
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for reviewing your stay at our serviced residence. We are delighted you had had a wholly enjoyable and comfortable stay with us, and our apartments, products and service have exceeded your expectations. ---. With your recent stay experience, we sincerely hope you will recommend us to your family and friends, and you will also make Citadines Fusionopolis your choice serviced residence in our garden-city. It has been our great pleasure to have been of service to you and we earnestly hope to welcome you back for more enjoyable and comfortable stays. We are at your service, and we wish you well Thank you for your valued support – Kind regards, The management of Citadines Fusionopolis Singapore

6/10 Okay

Verified traveller

Liked: Cleanliness
loft房型感觉不怎么方便
Stayed 7 nights in Oct 2019
Response from With Sincere Apologies on 9 Oct 2019
Dear Valued Guest, Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by the layout of our loft apartment. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and our services meet our guests' expectations. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay so as to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
シンガポールでの滞在
アーリーチェックインは出来なかったものの、チェックイン前に荷物は預かって頂きました。またコーヒーを飲んでいきますか?と声をかけてくださり、17階にある宿泊者専用のスペースに通してくれました。夜中のフライトで疲れていたのですが、お陰で少し休めました。スタッフの皆さんはとても親切でした。 問題は部屋です。初めに案内された部屋には小さいハエがたくさんいて、シンガポールだから多少は仕方ないと思いましたが、10匹以上殺してもまだまだ出てきました。また、ベッドの枕元にもハエの死骸が。カビ臭いし、流石に気持ち悪かったので、部屋を変えてもらいました。次の部屋では小さいアリがたくさんいました。アリは飛ばないので、殺虫剤だけ撒いてもらって我慢しました。 ある日は帰ってきたらカードキーが使えないようになっていたり、コーヒーマシンを利用したら小さい蜘蛛のような虫が出てきたこともありました。 他にも、部屋のカーペットが汚かったり、風呂のドアが閉まらなかったり、お湯がすぐ出なくなり冷たくなるなど、なかなか大変な思いをしました。 決して安くはない値段を払いましたが、もう少し高いお金を出してもマリーナ地区にすればよかったかなと思います。 よかったところは、スタッフの方が親切だったこと、駅から直結していたこと、下にコールドストレージという地元のスーパーがあったり、カヤトーストやモスバーガー、スタバが揃っていたことです。
Stayed 4 nights in Sep 2019
Response from With Heartfelt Appreciation on 25 Sept 2019
Dear Valued Guest, Greetings. We deeply regret to learn you did not enjoy your stay with us and we are truly sorry for the disappointment and discomfort cause to you by the presence of insects in your loft-apartment. Kindly be assured we shall be trying to trace your loft-apartment, so we can call in our external Pest Control service provider, so they may carry out the necessary corrective works. We truly appreciate your valuable and honest feedback on the condition of this property and we sincerely apologise for any disappointment caused to you. We would like to assure you our management shall be working with the building owner on improvements. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you. We have enjoyed being of service to you and we earnestly hope to welcome you back, giving us a chance to recover your trust in our service and residence. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Confort et silence Proximité du MRT (metro) et des restaurants
Stayed 5 nights in Jul 2019
Response from With Heartfelt Appreciation on 5 Aug 2019
Dear Valued Guest, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. We are heartened to learn you have found our location with it’s easy accessibility to many eateries and One North MRT station convenient and ideal for your recent trip here. All of us sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring you back to our friendly shore and we invite you to contact us if there is anything we may assist you with your future stays. Thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stay with us. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Winnie, From HK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice apartment although it looked a bit difference with the picture from the website (the pic showed that premier room shld hv one big sofa, one set of round dinning table n one single armed sofa. But my premier room didnt hv one single armed chair/sofa so i thought the space for that one single armed chair/sofa in the room was reduced. I did double check with concerige, they confirmed my room was exactly the premier one. The cleaness was excellent although some old structural issue is existing. They provided brand fridge, oven n washing machine. Only the washing machine is a bit old, others are excellent. They provided full set of cooking pans etc, very clean. My room has one big balcony but no green garden. No noise pollution. All staffs are very nice.
Stayed 3 nights in Jul 2019
Response from With Heartfelt Appreciation on 31 Jul 2019
Dear Winnie, Greetings from your friendly team at Citadines Fusionopolis Singapore! Thank you for choosing our serviced residence and for your valuable feedback. We are heartened to learn you had an overall enjoyable and comfortable stay with us and we sincerely thank you for your kind mention on our cleaning standard. All of us sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring you back to Singapore. It has been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back in the future. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships