Reception

Reviews of Ambassador Transit Lounge Singapore T3

2.5 out of 5
Ambassador Transit Lounge Singapore T3
Singapore Changi Airport - Terminal 3, Mezzanine Level, Unit #03-14, Singapore

Reviews

5.8
Rating 10 - Excellent. 13 out of 118 reviews" "
Rating 8 - Good. 27 out of 118 reviews" "
Rating 6 - Okay. 34 out of 118 reviews" "
Rating 4 - Poor. 21 out of 118 reviews" "
Rating 2 - Terrible. 23 out of 118 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marco

Stayed 1 night in Mar 2024

4/10 Poor

Joel

Liked: Cleanliness, property conditions & facilities
The reason I have made a reservation was that; I need a place to sleep for a few hours. Very disappointed as I was informed that there was no bed at the lounge . I specifically asked for a bed on my reservation.The email I received was also confused; One part of the email says chair no bed then the other part says room requests 1 twin bed.( see the email you sent to me) I'm not happy with the service provided from Expedia. Very confusing didn't make clear what facilities I would receive at the lounge. Joel Silva
Stayed 1 night in Nov 2023

2/10 Terrible

Debbie

Stayed 1 night in Oct 2023

10/10 Excellent

Maria Juvy

Stayed 1 night in Sep 2023

6/10 Okay

Wai Leong, Singapore

Front desk staff did not know Expedia confirmation is valid booking. Frustrating to see staff trying to understand where the booking menu to verify the booking. Staff training should be emphasized in this high turnabout competition.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe and clean space to rejuvenate with food, drinks, toilet facilities and showers, and a resting lounge
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Really just purchased for the ability to have a shower in transit as ‘shower only’ options were inexplicably sold out. Expensive wash but worth it after a long flight. Food was passable, not much else to offer.
Stayed 1 night in Aug 2023

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived around 2am after 12 hours travelling, I booked 12 hours as I have other 12 hours more to flight. I just want to rest. So, I sat in a chair and managed to rest when around 7am, The new staff asked to move to another seat...they were really awful.
Stayed 1 night in Jul 2023

2/10 Terrible

Donald

I booked this after arriving at Singapore airport. I expected to be able to get to room in terminal 3 in the public area where most of the hotels have been in my experience. However, this was in the secure area of terminal 3 and I had a connecting flight the following day in terminal 4 so I couldn't even get to the facility to use the room. VERY DECEPTIVE!! You should clearly state that you must have terminal three flight/boarding pass to be able to get access to this facility!! You should REFUND this booking since it isn't clear and I had to sleep on furniture in terminal 4 for the night.
Stayed 1 night in Jul 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service
They had difficulties finding my booking but other than that the staff and place were great. Also note you have a boarding pass before you book you need to clear security to get to it.
Stayed 1 night in Jul 2023

2/10 Terrible

Sai

Stayed 1 night in Jul 2023

6/10 Okay

Theint Theint

Stayed 1 night in Apr 2023

10/10 Excellent

Tad, Canberra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of everything, but all that's needed for transitting traveller
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way too small area to rest need more room or big couches
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to find a place inside the terminal when you I expectedly are stuck for hours. It’s worth the money for a chair to sleep, food and wifi and to be able to have a shower after a long time travelling
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
I'm very disappointed ith Wotif. When I booked, you told me I got a great low price etc, while it's actually the standard price
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not really any good for sleep As i pictures shows sleeping areas
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Ed

Business traveller
Disliked: Amenities, property conditions & facilities
There is no such thing as “double sofa bed” available. You get to seat in this awful armchair which doesn’t allow you to lie down. Total misinformation
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Andrew Clark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Not as advertised claimed a sofa bed showed images of a bed no bed noisy room rushed out the door. Don't go here
Stayed 1 night in Nov 2019

4/10 Poor

Leo Vincent

Disliked: Staff & service
Noisy Nap Suite
Already in bed when the staff had to wake me up for their payment error, sleepness gone as i have to sort it out. By the time i get back to bed, another guest on the other cubicle has been snoring loudly. Hadn't sleep in 6 hours therefore waste of money for this nap suite option. Won't recommend
Stayed 1 night in Oct 2019

2/10 Terrible

Mahmood

Disliked: Staff & service
Stayed 1 night in Nov 2019

4/10 Poor

SJ

Disliked: Cleanliness, amenities, property conditions & facilities
the shower room was not well cleaned, i still see used toothbrush places at the shower area without removing it. this is not expected for paid lounge, will not go back again.
Stayed 1 night in Oct 2019

8/10 Good

Aswathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s accessible but you have to increase the time fo stays
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt secure and clean. A loud child running around made it difficult to sleep and the background music of a eukelele got to me after 5 hours
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The lounge itself was acceptable, food was a bit cold, I booked a nap room, I believed I was getting a room, but it is just partial height dividers between “booths” next booth turns their light on you are disturbed, any movement you are disturbed, it’s just slightly better than a curtain between you and the next room.
Stayed 1 night in Aug 2019

4/10 Poor

KEITH

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slow tech systems.
When I arrived at the location my confirmed payment had not hit their system , which I had booked over 2 hours earlier. So , I had to stand and try to justify my booking that I had shown a phone shot of to the clerk. Not happy at 2 am after a busy week .
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little room with a bed was excellent in theory for a nap, as I had 9 hours to kill in the airport. Unfortunately my room was by their massage room. When there was a new massage customer the masseuse would stand outside my room and, very loudly, explain the system to the person getting a massage. As such the chance of actually getting any sleep was virtually zero. That's unfortunately compounded by the main tannoy at the nearby gates that are still very loud indeed. Still beats being in the public area to be sure but a little more thought about noise levels would make a huge improvement. One further thought... After 6 hours with a private room I still had a few hours to kill. However, minimum time you can buy for the main lounge is 5 hours. Would be good if they took that you'd already paid for 6 hours and let you maybe pay for the extra number of hours you want in the main lounge. Would I recommend using the lounge and/or bed? Absolutely, it's a really good service. It's just that with a little extra it could be great rather than good.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not stay in hotel because of check out my luggage, tried to cancel the booking and the staff was very rude and not helpful, i had to book another room, another place! Lost my money and had to pay for now accommodation! Overall, not much info about the place and that you had to stay inside the terminal! Very bad experience for me! So never again!
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Room comfort
Food selection very limited and not nice but charges are very high Sing $ 58 plus taxes per person. The space between sofas is cramped ..if you are using your priority pass go ahead..else avoidable
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lounge but has nap facilities which are paid for separately
Stayed 1 night in Jun 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lounge was good and very good staff and facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too expensive for what you recieve. Staff were ok though
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not a great experience but bathrooms were clean and it was good to get a shower between flights
Stayed 1 night in May 2019

6/10 Okay

marie

Liked: Staff & service
Nap r
Stayed 1 night in Apr 2019

6/10 Okay

Eamonn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and clean area. Did not get a chance to use showers but they looked clean. Highly recommended.
Stayed 1 night in Apr 2019

4/10 Poor

Jess

Disliked: Staff & service
It was unique as the nap rooms weren't full rooms with walls to the roof.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Didnt get to check in the lounge as its inside T3 after boardinc
Stayed 1 night in Dec 2018

8/10 Good

Sed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping “chair”, actually it’s a bed.
It’s a clean comfy bed. I use ear plugs anyway, you’ll need them as you can hear airport announcements and your neighbours. Just what you need for a long transit sleep. You’ll have access to showers, wifi and food too. Well worth it.
Stayed 1 night in Dec 2018