Front of property

Reviews of NH Siena

4 out of 5
NH Siena
Piazza La Lizza 1, Siena, SI

Reviews

8.2

Very good

Rating 10 - Excellent. 389 out of 1002 reviews" "
Rating 8 - Good. 390 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Yerassyl

Travelled with group
Disliked: Amenities, property conditions & facilities
Dirty room
Stayed 1 night in Feb 2024
Response from NH SIENA Margherita Sanò General Manager on 2 Mar 2024
Dear Guest, Thank you for taking the time to give us a feedback of your stay.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

AndreA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Shirley

Travelled with family
Disliked: Cleanliness, staff & service
while it is in a good location. it is hard to find parking. staff is not as helpful. do not stay if you have another choice. I honestly feel like it was a waste. dirty floor, hair ball, lint under the chair moldy bathrooms a/c not working in our room my request for adjacent room was not honored glass shower door hinge broken, almost impossible to open and the glass rubbing against the shower floor, in danger of breaking. they said they will look at it, but did not bother to check it out.
Stayed 2 nights in Dec 2023
Response from Margherita Sanò Hotel Manager on 20 Jan 2024
Dear Shirley, Thank you for taking the time to give us a feedback of your stay. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards,

8/10 Good

Nicholas, Bracknell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Margherita Sanò General Manager on 17 Dec 2023
Dear Nicholas, thank you for providing your valuable feedback. We are pleased to hear that our central location was convenient for your exploration of the city's attraction.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY RUBBISH
Hotel is very old especially in the rooms , some taps are rusty, beds are lose and noisy when you turn and staff are not helpful. Very expensive for what it is. No iron and boards in the rooms so basically you have to carry you dirty linen all the way to the bicycles repair room where there is one iron and board for the whole hotel. If you are not lucky you have to wait for a long time to get to your turn if you have two people in front of you while people come in and out repairing bicycles. ITS A JOKE OF A HOTEL
Stayed 2 nights in Oct 2023
Response from Margherita Sanò General Manager on 17 Dec 2023
Dear Eric,thank you for dedicating your time for the review. Please be assured that your comments have met our best attention for our improvement.We are very sorry to know that your stay did not completely meet your expectations and would like to apologize for the inconvenience reported.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

qing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable
Stayed 1 night in Nov 2023
Response from Margherita Sanò General Manager on 26 Nov 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,

8/10 Good

Tessie

Travelled with partner
Great location but the rooms are dated. Definitely could use improvements and some renovations.
Stayed 1 night in Nov 2023
Response from Margherita Sanò General Manager on 26 Nov 2023
Dear Tessie,thank you for dedicating your time for the review. Please be assured that your comments have met our best attention for our improvement.We hope you may allow us a future opportunity to assure you an ever most pleasant stay in Siena.With regards,

6/10 Okay

Georgina

Travelled with group
Disliked: Cleanliness
Ok hotel
Great and central location. It’s an old building so our room did NOT have air conditioning… when we complained to the staff they said “you can open the window for air” They have no free parking but they have a company that can valet the car for 30 euros… do this as parking is difficult.
Stayed 1 night in Oct 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Dear Guest,we are very sorry to know that your stay did not completely meet your expectations and would like to apologize for the inconvenience reported. Certainly we will continue to approach with most attention all possible improvements and the comments are always of value. We hope you may allow us a future opportunity to assure you an ever most pleasant stay in Siena.With regards,Margherita SanòHotel Manager

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Overall disappointing stay.
Upon arrival we felt like this was going to be an excellent stay. We found the room clean and comfortable, but we could not get the a/c to keep us comfortable. It had a governor on the controls. The location of hotel is good, but there are very few restaurants nearby to choose from. One evening after a long, tiring day of touring, we wanted to eat in the hotel restaurant. When we asked for a table we were told that the restaurant was closed for a private party and that the kitchen had a very limited menu. This forced us to leave hotel and walk to a restaurant.
Stayed 2 nights in Oct 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Dear Guest, first of all many thanks for choosing our property NH SIENA during your stay with us: it has been a great pleasure to welcome you.I am so sorry about your negative observation; I ensure you I personally take care about this and already took action with all dpt. involved. This your observation will help us to improve our internal NH Quality and for this I would like thank you personally.I hope this inconvenient did not compromised your trust in NH HOTELS.

8/10 Good

Elton

Stayed 6 nights in Sep 2023
Response from Margherita Sanò General Manager on 26 Nov 2023
Kind Elton,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,

6/10 Okay

Donna

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning was poor. Parking was a big problem. Staff were great.
Stayed 1 night in Oct 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Dear Guest,thank you for dedicating your time for the review. Please be assured that your comments have met our best attention for our improvement.We appreciate your kind words for the service provided by the staff but we are we are very sorry to know that your stay did not completely meet your expectations and would like to apologize for the inconvenience reported. Certainly we will continue to approach with most attention all possible improvements and the comments are always of value. We hope you may allow us a future opportunity to assure you an ever most pleasant stay in Siena.With regards,Margherita SanòHotel Manager

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that you liked the service provide by the reception staff.Hope to welcome you soon again in Siena.With kind regards,

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location just outside main centre of Siena but easy walking to shopping areas/piazza etc. Big room with comfy bed and all amenities. Staff helpful during check in when my booking via Expedia wasn’t showing up. Excellent range of breakfast options. Some road noise but nothing you wouldn’t expect in a busy city.
Stayed 1 night in Sep 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location next to centre of town and Duomo area. 10 minutes by taxi from Siena rail station. Lots of very good small local restaurants within a few hundred metres. Good value. Staff very friendly and helpful. Enjoyed the breakfasts very much.
Stayed 4 nights in Sep 2023

8/10 Good

Scott

Travelled with group
Liked: Amenities, property conditions & facilities
The NH Siena has a great location. However the breakfast buffet was dismal for NH standards. I asked for croissants and in a thirty minute period they were not delivered. Likewise with many options in the buffet. Other than this a great hotel.
Stayed 2 nights in Sep 2023

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann

Travelled with group
Liked: Staff & service, property conditions & facilities
Fabulous hotel in a great location.
Stayed 2 nights in Sep 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager

8/10 Good

Paul

Stayed 2 nights in Sep 2023

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Although we don’t smoke, ventilation in the building allowed for neighboring rooms to make our room smell horribly like cigarettes. There was blaring music outside that easily penetrated the walls. The sheets were insanely scratchy. Overall, we didn’t feel comfortable in the room and ultimately checked out early.
Stayed 2 nights in Sep 2023

8/10 Good

Denise

Travelled with group
Very friendly staff speaking good English.
Stayed 2 nights in Sep 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that you liked the service provide by the reception staff.Hope to welcome you soon again in Siena.With kind regards,Margherita SanòHotel Manager

8/10 Good

stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Margherita Sanò General Manager on 26 Nov 2023
Dear Stefan,thank you very much for the review and sharing your experienceWe will be looking forward to welcoming you once again in Siena.With regards,

10/10 Excellent

Kaia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!
This place is so great, and good for its price too. Close to the center of town and close enough to the train station for a 20 minute walk. We got there right at check-in and they upgraded us to a superior room! Such friendly staff too!
Stayed 1 night in Sep 2023
Response from Margherita Sanò Hotel Manager on 29 Oct 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that you liked the service provide by the staff.Hope to welcome you soon again in Siena.With kind regards,Margherita SanòHotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect central location. Great breakfast with different items each day
Stayed 3 nights in Aug 2023
Response from Margherita Sanò Hotel Manager on 1 Sept 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that we have been able to assist you at best.Hope to welcome you soon again in Siena.With kind regards,Margherita SanòHotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Margherita Sanò General Manager on 1 Sept 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager

8/10 Good

SETH

Business traveller
Liked: Cleanliness
Rude bartender and waiter
Bartender that is also a waiter is very Rude!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff, spacious rooms, soft mattress, clean and modern bathroom, AC just needed to be a tad bit stronger.
Stayed 1 night in Aug 2023
Response from Margherita Sanò Hotel Manager on 1 Sept 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager

6/10 Okay

Craig

Travelled with partner
Liked: Staff & service
A well located hotel with expected services, but rooms, particularly bathrooms need updating.
Stayed 1 night in Aug 2023
Response from Margherita Sanò General Manager on 1 Sept 2023
Dear Guest, Thank you for taking the time to give us a feedback of your stay.we are very sorry to know that your stay did not completely meet your expectations and would like to apologize for the inconvenience reported. Certainly we will continue to approach with most attention all possible improvements and the comments are always of value. We hope you may allow us a future opportunity to assure you an ever most pleasant stay in Siena.With regards,

6/10 Okay

lauren

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in May 2023

2/10 Terrible

Eric

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Margherita Sanò General Manager on 1 Sept 2023
Dear Guest,thank you for dedicating your time for the review.Best regards

4/10 Poor

Emely

Stayed 2 nights in Jul 2023
Response from Margherita Sanò Hotel Manager on 1 Sept 2023
Dear Guest,thank you for dedicating your time for the review.Best regards

8/10 Good

Marc

Liked: Cleanliness, staff & service

8/10 Good

Catharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Merris

Stayed 3 nights in Jun 2023

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning in the entire hotel was not working on a day/night when it was over 30 degrees. Staff had no idea when it would be fixed and the best they could do is offer to cancel the reservation leaving us without a room.
Stayed 1 night in Jun 2023

6/10 Okay

Kathryn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
My stay wasn’t four-star
Located near San Domenico and opposite bus station area, walking distance to centre and sights. Hotel showing some signs of wear and tear - my standard room had broken window and curtains and stained carpet. Breakfast buffet very busy, not enough tables, food wasn’t labelled. Huge problem was no air conditioning - they didn’t tell me it was broken when I checked in (though they were telling people the next day, when it had been out for at least two days already). I was moved to a better room (views of Duomo on skyline), with a window I could open, but having such a problem over so many days definitely wasn’t the four-star experience I’d paid for.
Stayed 2 nights in May 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1. The hotel advertised AC, but did not have AC. It was extremly hot and we were unable to sleep most of the time. We were basically lied to. 2. Our first room had throw up on the curtains and the toilets hadn't been cleaned. 3. the front desk staff was SO NICE and wonderful! The state of the hotel was not a reflection of them.
Stayed 2 nights in May 2023

2/10 Terrible

Paul

Travelled with family
Disliked: Staff & service
No air conditioning in the whole motel for 3 days! Staff was not helpful and gave attitude. No compensation at all from the hotel, even a free breakfast! This is NOT a 4 Star hotel at all!!
Stayed 2 nights in Jun 2023

4/10 Poor

Adriana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that it was terrible that the AC wasn’t working The toilet was super dirty and you would get very hot water when ever you’d flush The rooms are very outdated It needs lots of TLC
Stayed 3 nights in May 2023

8/10 Good

Elminda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siena's stay
Great location, close to piazza del Campo. Surrounding with restaurants and shops. Bus terminal just cross the road from the hotel. Nice and clean room. Comfortable bed and nice and clean shower. Friendly staffs
Stayed 2 nights in May 2023
Response from Margherita Sanò Hotel Manager on 27 May 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect location to explore Siena or take the bus to Florence!
Stayed 4 nights in May 2023
Response from Margherita Sanò Hotel Manager on 27 May 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that we have been able to assist you at best.Hope to welcome you soon again in Siena.With kind regards,

8/10 Good

Glenmorris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff Good breakfast Styled like a business hotel
Stayed 4 nights in May 2023
Response from Margherita Sanò General Manager on 23 May 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager

6/10 Okay

Cristian

Liked: Cleanliness, room comfort
It needs a bit of care
Ok stay the hotel feels a bit dated, it doesn’t have the usual high standards you get from other NH hotels. Gym lacks machines, no towels or water available from the gym. Breakfast lady not so helpful. Reception team was lovely.
Stayed 1 night in May 2023
Response from Margherita Sanò General Manager on 23 May 2023
Dear Guest,thank you for dedicating your time for the review. Please be assured that your comments have met our best attention for our improvement.We appreciate your kind words for the service provided by the staff.This your observation will help us to improve our internal NH Quality and for this I would like thank you personally.I hope this inconvenient did not compromised your trust in NH HOTELS.Thanks again for your time spend in this review and please consider me and my Team at your complete disposal for your next NH stay,

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Margherita Sanò General Manager on 27 May 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,

10/10 Excellent

KINAMI

Stayed 1 night in Apr 2023
Response from Margherita Sanò General Manager on 23 May 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is spacious. Great location. Breakfast was pleasant and a good variety. The hotel is next to the buses and a central meeting square which was noisy and we heard some noisy people during the night.
Stayed 2 nights in May 2023
Response from Margherita Sanò Hotel Manager on 23 May 2023
Dear Guest, first of all many thanks for choosing our property NH SIENA during your stay with us: it has been a great pleasure to welcome you.We appreciate your kind words for the service provided by the staff and the breakfast buffet.It will be our pleasure to welcome you again in Siena.Best regards,

10/10 Excellent

ALEXEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Apr 2023
Response from Margherita Sanò Hotel Manager on 23 May 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that we have been able to assist you at best.Hope to welcome you soon again in Siena.With kind regards,

2/10 Terrible

Jose

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
excelente localização chuveiro péssimo ar condicionado péssimo janela não abre
Stayed 6 nights in Apr 2023
Response from Margherita Sanò Hotel Manager on 23 May 2023
Dear Guest,we are very sorry to know that your stay did not completely meet your expectations and would like to apologize for the inconvenience reported. Certainly we will continue to approach with most attention all possible improvements and the comments are always of value. We hope you may allow us a future opportunity to assure you an ever most pleasant stay in Siena.With regards,

8/10 Good

Daniel D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful Hotel is situated well for walking tours in the city
Stayed 2 nights in Apr 2023
Response from Margherita Sanò Hotel Manager on 23 May 2023
Kind Guest,thank you truly for your kind words and taking the time to share your experience. We are most pleased to know that we have been able to assist you at best.Hope to welcome you soon again in Siena.With kind regards,

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large chain hotel conveniently located in walking distance of centro. Would stay again!
Stayed 1 night in Apr 2023
Response from Margherita Sanò General Manager on 23 May 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff at the hotel were very accommodating. Our daughter took ill on the day that we were to check out and the staff were wonderful in how they helped us. Thanks again
Stayed 1 night in Feb 2023
Response from Margherita Sanò General Manager on 17 Mar 2023
Kind Guest,thank you very much for the review and sharing your experience. We are most pleased to know that you have much enjoyed your stay and we have been able to assist you at best.We will be looking forward to welcoming you once again in Siena.With regards,Margherita SanòGeneral Manager