8/10
The welcome was personalised, they made my birthday special. Breakfast is really nice. All staff were helpful and friendly. Thank you.
Areas of improvement: Disappointed to have to call for house keeping to clean my room and room was not cleaned whilst I was not in the room. TV had no remote and had to call to get a remote on arrival. Was informed on arrival that sauna and steam was inaccessible due to renovation. I was really disappointed because it was not highlighted on the website prior to booking. These issues was easily resolved following contacting reception and Rushan. I was allowed to used the sauna as the renovation had nothing to do with the sauna and steam room.
Recommend hike, massage, meditation and sound healing bowl.
Thanks to Rushan and his team. Thank you to all the staff, the restaurant staff for being accommodating, the house keeping staff for making my room special on my birthday, for the kind handwritten note you left at my bedside, it really make me feel extra special when I returned to my room and thank you to the reception team for all there help and making me feel welcome.
Andrene
Menginap 3 malam pada Feb 2025