View from property

Reviews of Renaissance Shanghai Yu Garden Hotel

4.5 out of 5
Renaissance Shanghai Yu Garden Hotel
159 South He Nan Road, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1006 reviews" "
Rating 8 - Good. 353 out of 1006 reviews" "
Rating 6 - Okay. 61 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chuck

Liked: Property conditions & facilities
Great location Excellent value for money Immediate access to the underground. Walking distance to Yu Garden. Helpful friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

PENG, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near several places of interest in Shanghai. Love the pool and gym with breathtaking view. Got a room upgrade and late checkout with ease. The staff is polite and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

HONGQUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient
Stayed 6 nights in Mar 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tay Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most impressive area... staff service... my son lost his computer at the airport. The welcome desk officer went the extra mile to call the airport in order to start a chain of call that finally managed to get us back the computer. The buffet breakfast is excellent. The only drawbacks are 1. Staff can do better with more English because although i do speak mandarin, the level of mandarin in china is very high. 2 there was a damp smell when we entered the room. Could do with some air freshener. Overall a very good for value hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

xiangdong

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024

4/10 Poor

?

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The aircon is too noisy. I can barely fall asleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Rose

Stayed 3 nights in Dec 2023

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Edmond

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioner is damage, 29 degree whole night
Stayed 1 night in Dec 2023

8/10 Good

Ata

Business traveller
Liked: Cleanliness, staff & service, amenities
Convinient hotel, right next to metro station good transport options. But the overall condition of the hotel was a little worn out. Still, if the price is good it is worthed.
Stayed 6 nights in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All-round good hotel.
Great service, lovely room, nice swimming pool. Breakfast was good. The hotel itself is close to Yuyuan and the metro.
Stayed 1 night in Dec 2023

6/10 Okay

Tai Yau

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food at the hotel's breakfast buffet was not hot. It looks like management made the decision to bring in food from a kitchen outside of the hotel (to avoid having their own kitchen in the hotel making breakfast). Also, none of the food was covered by a lid to keep the food warm. So the food cooled rapidly. Most of the breakfast food was barely warm and borderline cold by the time it was served to customers. Skip the breakfast if you want want hot food that is cooked on-site. And the location was just ok. It is close to the Yu Garden so that is nice. But there is pretty much nothing else in the area. Once you visit the Yu Garden, there is no reason to stay at this hotel.
Stayed 7 nights in Nov 2023

10/10 Excellent

halil

Stayed 8 nights in Nov 2023

8/10 Good

Ying

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel worth to be back again
This hotel is good on almost every details including the excellent services, food, location, etc.
Stayed 1 night in Nov 2023

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service
Great location by metro and short walk to. Oth Yuyuan garden and the Bund. They were able to check me in early which was great after long flight. Whole floor was very hot however and thermostat didn't seem to work. Stuck at 24 degrees. Still slept ok though and breakfast was amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Zhihao

Stayed 2 nights in Sep 2023

10/10 Excellent

Chonghua, Diamond Bar

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Sep 2023

6/10 Okay

Steven

Stayed 4 nights in Aug 2023

6/10 Okay

Yan

Travelled with family
Liked: Staff & service
Location is convenient, but too many tourists room was ready after 1 hour checked in. Service was good.
Stayed 1 night in Aug 2023

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
The service is just right, not more, nor less! Pefect!
Stayed 2 nights in Jul 2023

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is wonderful
Stayed 2 nights in Jul 2023

10/10 Excellent

Chun Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice stay in Shanghai, particularly my room has a magnificent view of Huangpu river and skyscrapers. Room service is pleasant and the morning buffet is quite delicious. Around 3 minutes to metro station and the Yu garden station can take me to most destinations without interchange. Highly recommended!
Stayed 4 nights in Jul 2023

10/10 Excellent

Xiaowei

Stayed 2 nights in Jun 2023

10/10 Excellent

Cui hua, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First hotel we got to have double king beds, the staff were super nice, especially John and Henry! Very convenient location. Will stay here again.
Stayed 4 nights in Jun 2023

8/10 Good

Antonia Yuen Fun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was not nice. Kept having to wait as no rooms were available even though arriving before check in time, but other guest were able to get their rooms. The service at the front desk was not up to par. The dining service was a different story. The staff was courteous and helpful. The food was great. The decor should get a more modernized. The rooms were nice and peaceful. The beds were comfortable.
Stayed 3 nights in May 2023

10/10 Excellent

jinshin

Stayed 2 nights in May 2023

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Tetsuro

Stayed 2 nights in Apr 2023

8/10 Good

Ali, North York

Stayed 4 nights in Mar 2023

6/10 Okay

Chun Kwong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Special thanks to Kiven for a welcoming reception.
Stayed 1 night in Jan 2023

10/10 Excellent

JONGMIN

Stayed 1 night in Sep 2022

10/10 Excellent

Nazar

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasurable stay at this hotel. The people are welcoming, the rooms clean and comfortable, and the breakfast buffet delicious. Conveniently located along metro line 10 with a station right across the street and close, easy access to the Bund.
Stayed 2 nights in Jul 2021
Response from CZ on 24 Sept 2021
Its our greatest pleasure to delight our guests. We are so grateful for your kinds words on our team and each service area. These positive remarks provide the strongest incentive for us to keep refining our services. Once again, thank you for your continued patronage. We will be most delighted to welcome you again to Renaissance Shanghai Yu Garden Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You.
To the warm, welcoming staff, thanks!
Stayed 1 night in Apr 2021
Response from CZ on 21 May 2021
Thank you for staying with us and taking the time to post a review. Your comments are very important to us and it has been delivered to the related department. We look forward to seeing you again to see our improvement!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff who went out of their way to help our experience, clean and comfortable room, great location. Access to a VPN would've been helpful for access to Gmail etc.
Stayed 2 nights in Apr 2021
Response from CZ on 19 Apr 2021
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location next to Yu Garden station on Metro line 10. Centrally located just east of the Bund with good views.
Stayed 2 nights in Mar 2021
Response from CZ on 19 Apr 2021
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!

10/10 Excellent

futong

Stayed 1 night in Feb 2021
Response from CZ on 10 Mar 2021
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020
Response from CZ on 10 Mar 2021
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent breakfast, good views, efficient check in decent sized room, swimming pool temperature was cold.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from CZ on 4 Dec 2020
Thank you for staying with us and taking the time to post a review. Your comments are very important to us and it has been delivered to the related department. We look forward to seeing you again to see our improvement !

4/10 Poor

Isaac

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience , never back
Booked a room that suppose to be a good one with view and all . Was old and dirty . Stinky, and couldn’t even have temperature right . They say all they can do is give me a fan . So spent a cold night. They didn’t want to provide a change of room or anything
Stayed 1 night in Apr 2020
Response from cz on 14 Aug 2020
Dear Isaac, Thank you very much for taking your time to send us your comments regarding your stay in our hotel. We deeply regret that the experience that during your stay was not up to your expectations. We are undergoing an important renovation in our rooms, as well as preparing an upgrade of the facilities. I sincerely hope that this experience will not affect your decision in choosing our hotel again for your future stays in Shanghai and hope to have the opportunity of pleasantly surprising you in the near future. Sincerely,

2/10 Terrible

Daining

Stayed 1 night in Jul 2020
Response from CZ on 14 Aug 2020
尊敬的客人,感谢您在网站上与我们分享您的入住体验。您诚恳的点评和宝贵的建议是我们酒店不断发展,吸引更多新老客人的源泉。期待您再次入住。

8/10 Good

Denny, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel was good, convenient location. But check-in process was a bit delayed. We got there around 4pm. Hotel staff asked us to wait for 15 minutes for room to be ready. This is the first time encountered such experience. Other than that, service was good
Stayed 3 nights in Jan 2020
Response from Kc on 28 Jan 2020
Thanks for your stay in our hotel m. Welcome back.