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Reviews of Okura Garden Hotel Shanghai

5 out of 5
Okura Garden Hotel Shanghai
58 Mao Ming Nan Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 1005 reviews" "
Rating 8 - Good. 370 out of 1005 reviews" "
Rating 6 - Okay. 58 out of 1005 reviews" "
Rating 4 - Poor. 17 out of 1005 reviews" "
Rating 2 - Terrible. 6 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YUSUKE, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient for food & shopping
Stayed 1 night in Mar 2024
Response from Okura Garden Hotel Shanghai Service Center on 11 Mar 2024
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and convenient location.
Stayed 17 nights in Feb 2024
Response from Okura Garden Hotel Shanghai Service Center on 29 Feb 2024
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service
I like the Old Town French style.
Stayed 1 night in Feb 2024
Response from Okura Garden Hotel Shanghai Service Center on 16 Feb 2024
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

6/10 Okay

Eric

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Okura Garden Hotel Shanghai Service Center on 29 Jan 2024
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

6/10 Okay

Yingshi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room temperature can’t be adjusted, it is hot during day
Stayed 2 nights in Dec 2023
Response from Okura Garden Hotel Shanghai Service Center on 1 Jan 2024
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We kindly ask you for your kind understanding. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
A Japanese hotel set in the Japanese quarter of Shanghai. Absolutely beautiful art deco hotel. A hotel with is own charm consists of all Chinese staff. Great services as to be expected. Highly recommended.
Stayed 2 nights in Nov 2023
Response from Okura Garden Hotel Shanghai Service Center on 5 Dec 2023
Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.

8/10 Good

william

Stayed 3 nights in Nov 2023
Response from Okura Garden Hotel Shanghai Service Center on 11 Dec 2023
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

6/10 Okay

william

Stayed 1 night in Nov 2023
Response from Okura Garden Hotel Shanghai Service Center on 8 Dec 2023
Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location and good staff
Stayed 3 nights in Oct 2023
Response from Okura Garden Hotel Shanghai Service Center on 30 Oct 2023
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

10/10 Excellent

Raymond, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the city center. It is close to everything.
Stayed 19 nights in Sep 2023
Response from Garden Hotel Shanghai Service Center on 7 Oct 2023
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

Weixing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast did not include as expected
Stayed 2 nights in Sep 2023
Response from Garden Hotel Shanghai Service Center on 11 Sept 2023
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We are terribly sorry to learn of the unpleasant experience you had with the room including the breakfast or not. If you have any questions, please feel free to contact us. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.

10/10 Excellent

Ruijue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose the hotel for the exclusive cookies that guests could buy without reservation. The cookies were delicious. The room was big, the garden was nice. A short walk from the subway.
Stayed 1 night in Jun 2023
Response from Garden Hotel Shanghai Service Center on 24 Jul 2023
Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.

8/10 Good

Bongsub, Barrington

Stayed 1 night in Jul 2023
Response from Garden Hotel Shanghai Service Center on 23 Jul 2023
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

Dongming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from 花园饭店(上海) 服务中心 on 20 Jun 2023
您好!感谢您给予我们评价作为我们今后成长的借鉴。我们会再接再励打造更好的服务迎接您下次的光临!

10/10 Excellent

Timothy, Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property I have stayed in in more than 7 years of going to Shanghai. Great location, amazingly helpful staff and incredible restaurants
Stayed 7 nights in May 2023
Response from Garden Hotel Shanghai Service Center on 14 Jun 2023
Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Garden Hotel Shanghai Service Center on 3 Jun 2023
Dear guest, Thank you very much for sparing with us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

Man Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from 花园饭店(上海) 服务中心 on 20 Jun 2023
您好!您的评价对我们非常重要!衷心希望您的再次莅临!

2/10 Terrible

Andrew

Travelled with partner
Disliked: Staff & service, property conditions & facilities
After staying at 2 previous hotel leading up to our we found it a terrible let down Firstly rooms are so small The 32sqm but most of this was taken up with bathroom Staff at check rude Was talking to another staff member about us on the phone and laughing thinking we did not understand Shanghai which we do !! So small room and rude check in staff Location is good close to line 1 subway and close to shops Thanks for reading my review
Stayed 5 nights in May 2023
Response from Garden Hotel Shanghai Service Center on 26 May 2023
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We are terribly sorry to learn of the unpleasant experience you had in our hotel. We kindly ask you for your kind understanding. And assure you this will not happen again. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.

10/10 Excellent

George

Stayed 2 nights in May 2023
Response from Okura Garden Hotel Shanghai Guest Services Team on 9 Jun 2023
Dear George,Thank you very much for staying at Okura Garden Hotel Shanghai.We are appreciated to your feedback!We do hope you can choose our hotel again during your next visit to Shanghai.Warmest regards,

10/10 Excellent

Chingling

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great. The location is the perfect in Shanghai downtown.
Stayed 3 nights in May 2023
Response from Garden Hotel Shanghai Service Center on 17 May 2023
Dear guest, Thank you very much for sparing with us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, nice staff, definitely recommend.
Stayed 4 nights in May 2023
Response from Garden Hotel Shanghai Service Center on 8 May 2023
Dear Ran, Many thanks for sharing your positive rating with us. It is so lovely to see that you were impressed with our location and staff. Seeing our guests as happy and satisfied as you are definitely the greatest reward for our daily work. We look forward to welcoming you back again in the near future!

8/10 Good

JUNFENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and services
Stayed 3 nights in Apr 2023
Response from Garden Hotel Shanghai Service Center on 8 May 2023
Dear JUNFENG, Thank you for choosing Garden Hotel Shanghai, your evaluation and advice are very important to our hotel. Garden Hotel is a very clean and elegant hotel, setting in a beautiful garden with excellent service all around. We have a great location for exploring the French Concession, with convenient metro connections. There are also a lot of local cafes and shopping around, as well as large modern malls. Hope to see you soon in the future.

10/10 Excellent

le ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 19 days ,very satisfied ,I will recommend to friends
Stayed 19 nights in Apr 2023
Response from 花园饭店(上海) 服务中心 on 5 May 2023
Thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Apr 2023
Response from 花园饭店(上海) 服务中心 on 5 May 2023
Thank you for choosing Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guests. Your compliment is the best reward of our hard work. We are looking forward to your next arrival.

4/10 Poor

jeff

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is old ..Rooms smell and are not up to 5 star standards. The gym is horrible.Gym equipment is outdated and hotel tries and charge you for gym. Breakfest is aweful. Pastries are not fresh and the omelets arw not cool properly. This hitel is a low 3 star in my opinion.
Stayed 3 nights in Apr 2023
Response from 花园饭店(上海) 服务中心 on 17 Apr 2023
Dear Guest, We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. Thank you very much for sparing us with your valuable time to complete the guest comments. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. Our hotel is a historic building with deep culture, but we do hope that we could provide you with the best staying experience. We will make our effort in planning to do the new renovation. We are eager to let you know that your satisfaction is our target forever. Besides, during your stay, if you have any questions, you can contact our service center and front desk at any time, we can provide air purifier, or change room for you. We are at your service 24 hours a day. In addition, we are very sorry that according to our regulations, there is an additional charge (RMB50) for gym for standard-room use guests. We suggest that you book the deluxe room, so that you could use our health club free, which includes gym, swimming, sauna. And also the deluxe room commands a good view of garden or city on the higher floor. At last, we are sorry that you couldn't be satisfied with our breakfast at Rose Coffee Shop. We delivered your feedback to the F&B Division. We will keep working hard to make our guests satisfied.As our valued guests, your comments and feedback are of utmost importance to us. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

Allen, Batesville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, well-maintained historical building in old French Concession, walking distance to variety of shopping and dinning places.
Stayed 2 nights in Mar 2023
Response from 花园饭店(上海) 服务中心 on 13 Apr 2023
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staffs as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

8/10 Good

jin

Stayed 3 nights in Apr 2023
Response from 花园饭店(上海) 服务中心 on 30 Apr 2023
您好!您的每一条评价都是我们宝贵的财富。酒店地处上海黄金地段,无论驾车或是搭乘地铁,都可方便到达;步行可达周边购物,娱乐和商务街区。我们会再接再励打造更好的服务迎接您下次的光临!

8/10 Good

May Chu Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just slept for 6 hours n left the hotel. So hard to give a quality comment. But for sure the location is great as the hotel is located in a shopping district
Stayed 1 night in Apr 2023
Response from 花园饭店(上海) 服务中心 on 10 Apr 2023
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.

10/10 Excellent

King Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic choice at an excellent location in the city of Shanghai, entrenched in its history and culture, still in all it's glory after almost a hundred years. Fantastic service and accomodations, with a wide range of catering selection.
Stayed 4 nights in Jan 2022
Response from 花园饭店(上海) 服务中心 on 5 Feb 2022
Dear King Hin, Thank you for choosing Okura Garden Hotel Shanghai, your evaluation is very important to our hotel. Okura Garden Hotel Shanghai has a great location in the Former French Concession. It is really convenient to get around. Many recommended restaurants, bars, and shopping areas are all within walking distance. We will provide all you need. We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great French style hotel
Great location & restaurant. True Shanghai experience.
Stayed 5 nights in Jun 2021
Response from Claire Chen on 15 Jun 2021
Dear Dan, Thank you very much for choosing Okura Garden Hotel and sharing your positive reviews with us. We are delighted to learn that you had a great time at our hotel. We are looking forward to welcoming you again in the future. Kind regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of Shanghai
The Garden Hotel is my favorite place to stay in Shaghai. Old world charm with all the modern amenities. Can't be beat.
Stayed 3 nights in May 2021
Response from Stella Huang Guest Service Team Okura Garden Hote on 27 May 2021
Dear Allen, Thank you very much for your stay in Okura Garden Hotel Shanghai. And we are delight with your positive reviews. Hope to see you soon in the future. Warmest regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a great stay, only the breakfast is kind of beyond my imagination which was a bad experience.
Stayed 2 nights in May 2021
Response from Stella Huang Guest Service Team Okura Garden Hotel on 17 May 2021
Dear guest, We appreciate that you take the time to provide your review. We are sorry that breakfast did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with our team. We do hope you choose to come stay with us again and allow us the opportunity to make up for our shortcomings. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021
Response from Stella Huang Guest Service Team Okura Garden Hotel on 23 May 2021
Dear , Thank you very much for your stay in Okura Garden Hotel Shanghai.Hope to see you soon in the future. Best regards,

10/10 Excellent

Ma

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2020
Response from Okura Garden Hotel Shanghai Guest Services Team on 5 Nov 2020
Dear Mr. Ma, Thank you very much for your stay in Okura Garden Hotel Shanghai. And we are delight with your positive reviews. Hope to see you soon in the future.

10/10 Excellent

Wang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Okura Garden Hotel Shanghai Guest Services Team on 29 Oct 2020
Dear Mr. Wang, Thank you very much for staying at Okura Garden Hotel Shanghai. We are appreciated to your feedback! We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Aladin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Okura Garden Hotel Shanghai Guest Services Team on 12 Aug 2020
Dear Aladin, Thank you very much for staying at Okura Garden Hotel Shanghai. We are appreciated to your feedback! We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with many amenities around , good and confortable room . Nela the Subway stations and shopping centers .
Stayed 2 nights in Jul 2020
Response from Claire Chen on 5 Aug 2020
Dear Marco, Many thanks for sharing your positive rating with us. Your feedback is very much appreciated and we very happy to read that you had such an enjoyable time with us. Providing impeccable services and facilities to our guests is our utmost priority. We look forward to hosting you again soon for another excellent experience! Warmest regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

8/10 Good

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mr
It’s a quiet place, nice location in the city.
Stayed 4 nights in Jun 2020
Response from Okura Garden Hotel Shanghai Guest Service Team on 11 Jul 2020
Dear Guest, Thank you very much for your stay in Garden Hotel Shanghai. And we are delight with your positive reviews. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Okura Garden Hotel Shanghai Guest Services Team on 11 Feb 2020
Thank you very much for staying with us. We appreciate your feedback! We do hope you can choose our hotel again during your next visit to Shanghai.

6/10 Okay

linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms ok, staff friendly but eat somewhere else
Okura garden is in a good location close to transportation, shopping, and restaurants. It must have lovely gardens in the summer. Staff needs some training at the door services since this was lax. They do not help or hold doors. However, Lee as concierge and Rose restaurant staff are top-notch, very attentive and friendly. The rooms can feel a bit small & dated but once you stay you will see that it is quite comfortable and has many gems to make the stay comfortable. Enjoy great city views. With the coronavirus outbreak, it was a bit apocalyptic. Lots of hand sanitizer and face masks but obviously they were taking it seriously and ensuring safety. They did not take temperatures like the other hotels. No pool or gym and no compensation for this. We thought the breakfast was good and the price was ok. The staff are quite attentive and there are many options. We did not think dinners were worthy. Very pricey and not memorable. Instead, walk across to the Japanese restaurant by the Tim Hortons. Hotel had most expensive meals we had in China in 3 weeks and there was no flavor. We will pay for a good meal but we expect something worthwhile. The chocolate in the fridge is 33 yuan. Price gauging to the extreme. For tea in the main lobby you will pay over 300 yuan for 2 teas and an ice cream...so best to avoid. Beware of booking on hotels.com. The price changed when we booked. When I contacted they said the cancelation policy was already over so I am a bit of a skeptic.
Garden area
Garden area at the hotel
A place for very pricey tea and cakes
Winter garden
Stayed 2 nights in Jan 2020
Response from Claire Chen on 3 Feb 2020
Dear linda, Thank you very much for choosing the Okura Garden Hotel Shanghai as well as for sharing your feedback with us. We are delighted to learn you enjoyed the overall experience with us. We are sorry to hear that the dinner and service did not meet your expectations. We endeavor to offer a memorable experience for all of our guests. It is reviews like yours that help us further improve ourselves. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please stay healthy and safe on your trip. Let's overcome this coronavirus together! Kind regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from stella huang gardenhotel shanghai guest service on 24 Jan 2020
Thank you so much for staying many times. We will never let you feel disappointment. We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
i do not like Rose resaurant:i have to discuss to accept my card! all the rest i like a lot.
Stayed 5 nights in Dec 2019
Response from Okura Garden Hotel Shanghai Guest Service Team on 27 Dec 2019
Dear Guest, Thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope you can choose our hotel again during your next visit to Shanghai.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
5 star lobby 2 star room 0 star bathroom
stayed total of 4 nights (in 2 check-ins), very good location, 4-5 min. walk to metro, lovely restaurants and coffee shops nearby, beautiful grand lobby, very accommodating staff, very good service, room appear to be well furnished.. but with stained carpets and filthy bathroom walls with black mold all over! I would carefully examine the room before accepting, unacceptable sub standard!
filthy carpets
black mold shower tiles
black mold tub
Stayed 1 night in Dec 2019
Response from Claire Chen on 24 Dec 2019
Dear guest, We appreciate that you take the time to provide your review. It is so lovely to see that you were impressed with our location, lobby, staff and service. We are sorry that room cleaniness did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with our team. We do hope you choose to come stay with us again and allow us the opportunity to make up for our shortcomings. Best regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Okura Garden Hotel Shanghai Guest Services Team on 19 Dec 2019
Thank you very much for staying with us. We appreciate your feedback! We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Okura Garden Hotel Shanghai Guest Services Team on 19 Dec 2019
Thank you very much for staying with us. We appreciate your feedback! We do hope you can choose our hotel again during your next visit to Shanghai.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Stella Huang Guest Service Team Okura Garden Hotel on 10 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a convenient location, only a few minutes away from subway station. The main shoping area is also a few mins away.
Stayed 3 nights in Nov 2019
Response from Stella Huang Guest Service Team Okura Garden Hotel on 10 Dec 2019
Dear Guest : Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay with Okura Garden Hotel Shanghai. I will be there stay again.
Stayed 2 nights in Nov 2019
Response from Stella Huang Guest Service Team Okura Garden Hotel on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jack
The service was excellent. I will back stay again.
Stayed 2 nights in Nov 2019
Response from Okura Garden Hotel Service Team on 4 Dec 2019
Dear guest, Thank you so much for staying at our hotel. We will never let you feel disappointment. We are very near to underground station, and shops are all around on the right of the hotel. The entrance is very Japanese style, very standard decor. The basic room is clean and basic. The shower is powerful and strong.There are two breakfast restaurants, one Japanese style and one more western which serve all you need for a good breakfast. Garden hotel is well kept and we will help you with our polite and warm. We do hope you can choose our hotel again during your next visit to Shanghai.

8/10 Good

Dean

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden and space in the middle of Shanghai. Good proximity to subway and shopping district. Very good Japanese restaurants
Stayed 2 nights in Nov 2019
Response from Claire Chen on 28 Nov 2019
Dear Dean, Thank you very much for your kind words about your recent stay with us. It’s a pleasure to read that you were very content with our location and Japanese restaurant. We would be pleased to welcome you back anytime soon. Kind regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai