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Reviews of SSAW Boutique Hotel Shanghai Bund

3.5 out of 5
SSAW Boutique Hotel Shanghai Bund
No. 839 Renmin Road, Huangpu District, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 1007 reviews" "
Rating 8 - Good. 363 out of 1007 reviews" "
Rating 6 - Okay. 67 out of 1007 reviews" "
Rating 4 - Poor. 18 out of 1007 reviews" "
Rating 2 - Terrible. 7 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful! Place is very clean and convenient.
Stayed 1 night in Mar 2024

8/10 Good

Lili

Stayed 1 night in Feb 2024

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location as the subway is very close, very clean & staff were all extremely nice!
Stayed 4 nights in Jan 2024

10/10 Excellent

Sarayutt

Stayed 2 nights in Jan 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Very close to metro station (2 blocks). Breakfast was good. In
Stayed 1 night in Jan 2024

8/10 Good

Tsz Kan

Liked: Cleanliness, staff & service
Nice location
Stayed 3 nights in Jan 2024

4/10 Poor

Gerald

Stayed 5 nights in Dec 2023

8/10 Good

Tianyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, 4 mins walk to metro station, less than 10min walk to chenghuang miao. Walkable to the bund and Nanjing shopping street. However, there is a huge construction site opposite the hotel. If you are staying in the rooms facing the construction, it's very loud. They start working early and finish late. Looks like a site for a new skyscraper, still only at the foundation stage.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ashlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is centrally located, approx 5mins walk from nearest station... fairly peaceful, away from bustling YuYuan Garden yet a short easy walk from the hotel... room is very clean... no dust noted on shelves; teas and water r daily replenish as well... staffs are extremely warm and helpful...
Response from Lucas on 4 Dec 2023
Dear guest, thank you for staying in our SSAW Hotel Shanghai, and also sincerely thank you for your love and recognition of us. It is our bounden duty to let guests enjoy a wonderful stay experience. We sincerely appreciate your praise. We are honored, and at the same time, we are more motivated to continue to move forward, hoping to have more opportunities to serve you. Looking forward to seeing you again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and value!
Stayed 2 nights in Oct 2023
Response from SSAW Boutique Hotel on 3 Nov 2023
Dear guest, thank you for staying in our SSAW Hotel Shanghai, and also sincerely thank you for your love and recognition of us. It is our bounden duty to let guests enjoy a wonderful stay experience. We sincerely appreciate your praise. We are honored, and at the same time, we are more motivated to continue to move forward, hoping to have more opportunities to serve you. Looking forward to seeing you again!

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs.
Stayed 11 nights in Oct 2023
Response from Lucas on 4 Dec 2023
Dear guest, thank you for staying in our SSAW Hotel Shanghai, and also sincerely thank you for your love and recognition of us. It is our bounden duty to let guests enjoy a wonderful stay experience. We sincerely appreciate your praise. We are honored, and at the same time, we are more motivated to continue to move forward, hoping to have more opportunities to serve you. Looking forward to seeing you again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hot! Three nights over 75f
No drive thru in front, small lobby. Room had almost no air conditioning. We had to open the windows to breathe. Sweat on the covers 3 nights straight. Complained, but still no AC
Stayed 3 nights in Oct 2023
Response from Lucas on 4 Dec 2023
Dear guest, hello! Thank you for staying at SSAW Hotel Shanghai and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and AC is strong.
Response from Lucas on 4 Dec 2023
Dear guest, thank you for staying in our SSAW Hotel Shanghai, and also sincerely thank you for your love and recognition of us. It is our bounden duty to let guests enjoy a wonderful stay experience. We sincerely appreciate your praise. We are honored, and at the same time, we are more motivated to continue to move forward, hoping to have more opportunities to serve you. Looking forward to seeing you again!

8/10 Good

ALEJANDRO R, Allen

Business traveller
Liked: Cleanliness
For the price I paid, I think is fairly priced. The room was neat and clean. Nice shower and hot water, functioning A/C. Nicely located and within walking distance to old street. Taxi fare to The bund and Pudong (attractions area) is very reaonsable 2-3 USD one way. Don’t forget to pay with Alipay app. Cash not existent these days to pay for anything here.
Stayed 10 nights in Aug 2023
Response from SSAW Boutique Hotel on 4 Sept 2023
Dear guests: Hello! Thank you for staying at SSAW Shanghai Zhongxing Hotel! Good service quality is often through your approval to make us better and better. Thank you for your affirmation and recognition. We will try our best to do better! I also hope that you can continue to support us! Hope to have the opportunity to provide you with quality service next time! wish you a happy life!

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Big room, especially for Shanghai, clean, staff was great, breakfast Buffett was fantastic. 10 minute walk to Yu Garden. I’ll stay here again.
Stayed 1 night in Jul 2023
Response from SSAW Boutique Hotel on 4 Sept 2023
Dear guest, thank you for staying in our SSAW Hotel Shanghai, and also sincerely thank you for your love and recognition of us. It is our bounden duty to let guests enjoy a wonderful stay experience. We sincerely appreciate your praise. We are honored, and at the same time, we are more motivated to continue to move forward, hoping to have more opportunities to serve you. Looking forward to seeing you again!

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2021

8/10 Good

Fabrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Make sure you ask for more heating in your room. Quite cold.
Stayed 2 nights in Jan 2020

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The hotel is converted from a building that was not built for hotel before. Room is a bit dated. Not up to the level of cleanness of a four star hotel. But it provides night snack and great variety of breakfast. Snack bar is free.
Stayed 2 nights in Dec 2019
Response from SSAW on 6 Jan 2020
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. Although we are happy to understand you think our breakfast is very extensive and think our free evening snacks and minibar are a nice touch, we are sorry to understand you think our property is very out dated. Your comments have been shared with our related department heads in order to improve on our products and services and we apologize for any inconvenience caused. We wish you safe upcoming travels and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room
This hotel was an excellent place to stay in Shanghai. Conveniently located, very close to a subway station, and a walking distance from Yu Garden, as well as other interesting landmarks like People's Square, Xintiandi, East Nanjing Rd and The Bund. The room was spacious and had a very comfortable bed, as well as a good shower. Also, the breakfast buffet is excellent, and also it has an excellent view on the terrace! I highly recommend this hotel, it's a great value.
Stayed 3 nights in Nov 2019
Response from SSAW on 8 Jan 2020
Dear Diego, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially think our rooms are very spacious and comfortable, our location is very central and convenient and our breakfast is very extensive. We are glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

6/10 Okay

JW, USA - SF

Travelled with family
Liked: Staff & service, amenities
Good location. Property is old. Staffs are friendly and helpful.
Stayed 2 nights in Dec 2019
Response from SSAW on 17 Dec 2019
Dear JW, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially think our location is very central and convenient and our staff is very kind and attentive. We're glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

8/10 Good

Cecilia.w, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & Friendly Front desk staff. Old Hotel but well kept, room was clean except one dislike on the bed canopy which badly need a wash (coated with dust) or just remove it..
Stayed 4 nights in Dec 2019
Response from SSAW on 16 Dec 2019
Dear Cecilia, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, think our location is very central and convenient, are rooms are comfortable and our staff is kind and attentive. We're glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Chris, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Gym is lacking a little but everything else is good
Stayed 7 nights in Dec 2019
Response from SSAW on 16 Dec 2019
Dear Chris, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us and liked several aspects of our property. Your comments regarding our gym has been shared with our related department heads in order to improve on our products and services and we apologize for any inconvenience caused. We're glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious rooms, good breakfast!
Our stay at the SSAW boutique hotel was wonderful! Location of the hotel is great. Walkable distance to the buns and Yu gardens and close to a subway. When we arrived at the hotel we were greeted with a free room upgrade! Breakfast at the hotel had a large variety of western and Chinese food. At 10pm -11pm the hotel provides a free supper/snacks in the restaurant a lovely touch! The building of the hotel is quite old so there’s a few bits which could need a revamp but the facilities in the hotel and good and overall staying at this hotel was perfect for our trip to shanghai!
Stayed 3 nights in Dec 2019
Response from SSAW on 16 Dec 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, think our location is very central and convenient, breakfast is very extensive and liked the free eveing snacks provided every evening. We're glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room
Service was great. Check in was hassle free and quick. The room was humongous. Definitely a hotel to recommend for friends or when we come back to shanghai again.
Stayed 2 nights in Dec 2019
Response from SSAW on 16 Dec 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, think our rooms are very spacious and comfortable and our service is outstanding. We're glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to subway station. Yu Garden is 10 min. by walking. The room is nice and clean. I like the breakfast the most, western and Chinese style all you can eat. Highly recommended.
Stayed 4 nights in Nov 2019
Response from SSAW on 9 Dec 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our extensive breakfast buffet, think our location is very convenient and rooms are comfortable. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. The staff were very friendly and attentive without getting into my business or trying to sell me things. The property was extremely clean. The bed was very comfortable. They provide some free minibar items in each room which are restocked daily, as well as free water bottles and tea in the lobby. Also, a city metro map is provided with some tips for getting around and being safe in the city. They even have a WeChat if you need assistance outside of the hotel. The WiFi was not always reliable, but worked well enough when I needed it.
Stayed 4 nights in Dec 2019
Response from SSAW on 9 Dec 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, think our beds are very conmfortable, service is outstanding and staff is very kind and attentive. It was truly our pleasure having you. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Bronislawa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Mac, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American tourist visiting Shanghai for the first time THIS was the hotel to stay. For about 180 renminbi, a 40-minute taxi ride from Pudong Intl airport will have you right at the entrance. The breakfast buffet was amazing and very affordable. There is a variety of local options and Western recipes as well. The choices were absolutely amazing. Guestrooms were very clean beautifully renovated. Hot water stays hot and pressure is well above average. The gym is small, by hotel standards of thos caliber, however it has what is required to work up a sweat. Locstion is awesome! Its next door to a pub that has a very easy to read menu (by easy to read - plenty of Western options). The metro station is a little under a block away which can get you anywherein the city quickly, and Old Town Shanghai which is filled w/ shops and restuarants galore is less than a 10-minute walk. The bund river walk is maybe a 15-minute walk. Wherever is too far to walk, the metro station is very close! The staff is always friendly and helpful, if there is a language barrier, be prepared w/ a phone translator just in case. Overall, that stay was great, complimentary snacks and the 4th floor terrace has stunning views. If you don't mind being closer to the action, dont mind a smaller gym, nor mind a smaller hotel chain - Dont wait to book this hotel!
Stayed 2 nights in Nov 2019
Response from SSAW on 26 Nov 2019
Dear Mac, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us and liked several aspects of our property such as our central location, comfortable rooms, complimentary treats and think our staff is very kind and attentive. It was truly our pleasure having you. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent design within a limited space and wonderful breakfast better than expected.
Stayed 3 nights in Nov 2019
Response from SSAW on 18 Nov 2019
Dear James, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our extensive breakfast buffet and think our rooms are very comfortable. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
excellent situation , comfortable, relaxing atmosphere ( & no glaring lighting !) , excellent breakfast buffet, comfortable room overlooks busy, chaotic road, unattractive view from room window
Stayed 6 nights in Oct 2019
Response from SSAW on 18 Nov 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, extensive breakfast buffet and think our rooms are very comfortable. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better than expected! The bed was comfortable and there was a lot of space for luggage in the room. They provided a helpful guide of how to walk to local attractions which contained other tips and suggestions for safety in the city. They provided several free bottles of water along with a few drinks and snacks in the minibar for free. Staff spoke decent enough English, which was very helpful. We didn’t eat there, so I can’t comment on that, but they did provide free late night snacks in the lounge. Location was great- 2 blocks from the subway and we were able to walk to all the major attractions. I would definitely stay again!
Stayed 2 nights in Nov 2019
Response from SSAW on 18 Nov 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, complimentary evening snacks and think our staff is very kind and attentive. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Dorene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Shanghai
The hotel was clean and the service was great! We stayed here total 3 times so far. It is located in the center of Shanghai and walking distance to the famous Bund for the night lights fantastic show! Great!
Stayed 3 nights in Nov 2019
Response from SSAW on 13 Nov 2019
Dear Daniel, Warm greetings from SSAW Boutique Hotel Shanghai Bund once again and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us and especially liked our central location, cleanliness and think our service is outstanding. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SSAW was walking distance to many destinations. The metro was nearby. The breakfast was excellent, I highly recommend the ginger tea. The rooms, and bathrooms were nice and cleantheir in-house provided soaps were quality. We appreciated the laundry amenities, and helpful staff.
Stayed 1 night in Nov 2019
Response from SSAW on 12 Nov 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, extensive breakfast buffet, laundry amenities and think our staff is very kind and attentive. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived very early - around 8am after a long flight - and my room was already available (can't promise that for everyone though!) Staff excellent, always very helpful, rooms really comfortable - one of the best beds I've slept in for a long time. Despite being on a major road the traffic noise is very low - because of good sound insulation - and this does mean that you are close to the centre of the city which is great. Thoroughly recommended.
Stayed 3 nights in Nov 2019
Response from SSAW on 12 Nov 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, think our rooms are very comfortable and staff is very kind and attentive. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for the Price!
When initially booking I was too sure what we'd be walking into as the price was beyond reasonable, but I was really impressed with this property, service, amenities and all of what was offered for the price we paid. The breakfast for two that is included is beyond worth it. There was 3-4x more the amount of options than most free breakfasts. You could not leave hungry. And, the fact that there is a late night snack at 10pm every night, which I didn't think would be anything special, but it included things like noodles, fried rice, etc. Location wise, I thought it was a great location. Within a short walk to a subway station. Short walk to The bund. And, very close to Yu Garden and the shopping around there! I really appreciated the brochure the hotel put our room key in, which so many details about the area, how to navigate around, and things you'd need to know about the hotel during your stay. They really put a lot of attention to detail to many parts of your experience. CON | We left something in the room and realized on our way to the train station, immediately calling to ask if they could ship it if we packed for the shipping costs, which they said they were than willing to do so. However, it's been 2 weeks since we have been back and contacted the hotel, and they are now not responding to our follow up emails to confirm if the item has been shipped, etc.
Stayed 3 nights in Oct 2019
Response from SSAW on 12 Nov 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, liked our central location, extensive breakfast buffet, complimentary evening snack and think we especially give attention to small details. Please note that we have not received any message from you regarding the shipping. Please make sure you have our right contact information or call to our reception. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

2/10 Terrible

Roger, Toronto

Travelled with group
Disliked: Staff & service
Our rooms were canceled when we checked the hotel @about 10:30 pm. The staff was very rude and told us our credit card was not working. He almost kicked us out of the hotel at 11:00 pm at night. We almost beg him for the stay. The offered two rooms without the windows. We didn’t receive any emails or calls about hotel room cancellation. The staff presented to us that he didn’t care about our booking and unwilling to solve the issue. He even turned his back to us when we asked why our rooms were canceled. This is a terrible hotel that should never be listed on Expedia. If it is possible we need an explanation from Expedia.
Stayed 2 nights in Oct 2019
Response from SSAW on 13 Nov 2019
Dear Roger, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. First of all, we are utterly sorry to read you did not fully enjoy your stay at our hotel recently. It is our goal to ensure all our valued guests are having an enjoyable time while staying with us and I do apologize for any inconvenience caused. Please note that we were not able to guarantee your reservation as your credit card did not allow us to take a deposit. We have send you several messages to check up on this matter without any response. Therefore, reservations that are not guaranteed automatically get cancelled after 6pm on the date of arrival. We sincerely apologize for any inconvenience caused regarding this. Your comments regarding the attitude of our staff has been shared with our related department heads for improvement on our products and services. We wish you safe upcoming travels and thank you for your contribution to our reviews page. Best regards, Seanna Pereira, Guest Relations Officer.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location short stay before 7 day cruise.
Overall, the hotel was great. We only stayed one night prior to a 7 day day cruise. The room was clean and the bed was comfortable. Located near most major attractions. No complaints for a short overnight stay. Check in and out was super easy and fast. After 10 pm they offer free snacks in the diner rooms. However, the selection is extremely limited and the food was cold and not good. Staff does not speak English well. Breakfast was presented well but the food was either cold or lukewarm.
Stayed 1 night in Oct 2019
Response from SSAW on 12 Nov 2019
Dear Angela, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, complimentary evening snack and think our rooms are very comfortable. Your comments regarding our breakfast and staff has been shared with our related department heads in order to improve on our products and services and we apologize for any inconvenience caused. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer

10/10 Excellent

AnnCheng, chapel hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, helpful and the location is excellent. Easy walk to many main attractions and subway. The room is stylish and decorated with wood panels, giving out a warm yet modern feel. The space is clean. The bed is very comfortable. This hotel is great for leisure and business travel.
Stayed 2 nights in Nov 2019
Response from SSAW on 12 Nov 2019
Dear AnnCheng, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, think our rooms are very comfortable and our staff is very kind and attentive. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

8/10 Good

GO

Disliked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

ZanyTraveler, New York, NY

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Nice location, short walk from Yu Garden and #10 line subway station. Nice breakfast but dining area can get crowded if the outdoor space cannot be used due to weather conditions. Hotel name in Chinese is not a translation of the name in English and it is advisable to have the name in Chinese handy for the taxi driver.
Stayed 2 nights in Oct 2019
Response from SSAW on 12 Nov 2019
Dear ZanyTraveler, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, extensive breakfast buffet with rooftop terrace and think our staff is very kind and attentive. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is reasonably priced for its location and convenience to the nearby Metro station. I would definitely come back and stay at the same hotel again.
Stayed 3 nights in Oct 2019
Response from SSAW on 12 Nov 2019
Dear Valued Guest, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially think our location is very central and convenient and think our property is of great value for money. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

Xanthy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I had a great few nights at this hotel. The hotel was clean, nice, and up to date. The staff was great and very helpful with organizing taxis and answering questions. The vocation was awesome... walking distance to Yu Gardens and the bund. It was perfect. Breakfast and other amenities were nice too. The views from the fourth floor outdoor patio were awesome! I highly recommend this hotel for your next stay in Shanghai.
Stayed 3 nights in Oct 2019
Response from SSAW on 12 Nov 2019
Dear Xanthy, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, especially liked our central location, extensive breakfast buffet, rooftop terrace and think our staff is very kind and attentive. We are glad to have added a little extra to your Shanghai experience and now look forward to your next stay with us. Best regards, Seanna Pereira, Guest Relations Officer.

10/10 Excellent

AVNER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Rina, Toronto

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The condition is really bad for my room. The wooden floor is swollen for the section right beside the washroom and there is a hole on the bedsheet....
Stayed 4 nights in Oct 2019
Response from SSAW on 13 Nov 2019
Dear Rina, Warm greetings from SSAW Boutique Hotel Shanghai Bund and thank you for sharing your most recent experiences with us. First of all, we are sorry to read you did not fully enjoy your stay at our hotel recently. It is our goal to ensure all our valued guests are having an enjoyable time while staying with us and I do apologize for any inconvenience caused. We are disappointed to understand you think your room was in terrible condition and could use renovations. Please be informed that we clean our (bath)rooms and public areas several times a day and maintain our property as good as we possibly can. Your comments have however been shared with our related department heads for improvement on our products and services and we apologize once again for any inconvenience caused. We wish you safe upcoming travels and hope for another chance to show you on our improvements. Best regards, Seanna Pereira, Guest Relations Officer.