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Reviews of Four Seasons Hotel Shanghai

3.5 out of 5
Four Seasons Hotel Shanghai
500 Weihai Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 469 reviews" "
Rating 8 - Good. 124 out of 469 reviews" "
Rating 6 - Okay. 32 out of 469 reviews" "
Rating 4 - Poor. 11 out of 469 reviews" "
Rating 2 - Terrible. 3 out of 469 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great part of Shanghai
Wonderful king room with a desk, sofa and coffee table. Giant bathroom too!
Stayed 3 nights in Jan 2020

8/10 Good

Kelvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Centrally Located Hotel
Hotel was nice with ample space within the room. Very comfortable bed and centrally located within the shopping districts. Food and dining options were plenty in the vicinity
Stayed 4 nights in Dec 2019

2/10 Terrible

Markus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abominable service, unclean rooms
Upon entering my room: dirt on the floor, lots of dust but also bigger pieces in several places; stains on the chrome toilet lever; and sticky stains on the desk I even called to tell the front desk and ask if they were sure the room was done before my check-in and the answer from the front desk lady was "so what can I do about that now?" and "so you don't want a turndown service?" in an angry and annoyed voice. I said it's all fine then and asked to just make sure it will be clean the next day - next day when I came back still dirt on the floor in several places, meaning it wasn't cleaned at all properly. For a hotel chain that just had a major hygiene and cleanliness scandal in China last year, one would think they'd try a bit harder. I've had dozens of trips tosl Shanghai, this was the worst hotel out of all I ever stayed. There are tons of better options in this city in the same price range.
Stayed 2 nights in Jan 2020

10/10 Excellent

Fenda

Stayed 1 night in Jan 2020

10/10 Excellent

tee wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Greta, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly and professional, but not at all stuffy. Very family-friendly. Nice touches such as stuffed animal for my daughter and birthday treats at lovely breakfast and waiting for me in room at end of the day. Not the newest or most high tech property but beautiful and clean. Highly recommend and can’t wait to go back!
Stayed 5 nights in Dec 2019

10/10 Excellent

Canson, LA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT is a very good property in the area, convenient to go everywhere within walking distance.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff are excellent. They are very responsive and professional, as one would expect at a Four Seasons and in Shanghai. The location is also ideal, near multiple metro lines and within walking distance from a number of great neighborhoods. At the same time, the rooms themselves are a bit tired. The thing that struck me in walking into the room was the carpet. It was worn and there was a dark ring around the parameter of the room, under the baseboard, where dirt has collected over time. Some of the accessories like the bed skirt also seemed a bit old. All and all, I kept wondering why Four Seasons continues to keep its name on this property, without a renovation. It wasn't a bad experience, and I might consider staying there at the future, though I expected more given the Four Seasons name.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel , staff were really friendly .
Stayed 7 nights in Dec 2019

8/10 Good

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay
It’s a very nice stay. Hotel has good quality in terms of the staff service, the manner how they are trained, the caring for the customers, the cleanliness of the rooms etc. Even though the hotel rooms look a little bit old, the bed is comfortable. And the location of the hotel is fabulous. Breakfast is good too.
Stayed 3 nights in Dec 2019

10/10 Excellent

Shakil

Stayed 1 night in Nov 2019

6/10 Okay

Sai Kai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
bad experience
terrible sinking stayed there many times
Stayed 5 nights in Nov 2019

10/10 Excellent

ENRIQUE

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Four Seasons Shangai experiences
Excellent attention and service. Room was clean and comfortable. All needs for business and family’s were fulfilled. Food was 1st class and delicious. Certainly will come back
Stayed 4 nights in Oct 2019

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in could be better
Very nice two night stay. Great location. All’s well except check in is a bit off. The receptionist just check me in, took a dep and copied my passport , handed me my key and pre-ordered train ticket and said I am good to go. I just got off an early morning flight from Seoul having to get up at 5am that morning and is not at my best so I just left and go to my room. Half way through unpacking, I realize that the receptionist missed informing me regarding breakfast that come with the room and wifi. This is not such a big deal cause I will find out soon or later but given this is a Four Season Hotel I naturally set the par higher. First time this ever happen during a check in. I always booked room with breakfast and without fail, I’ll be inform that breakfast comes with the booking and where the breakfast spot is located snd also wifi information. Even at much lesser hotels. Ended up calling the front desk for info. Like I said not a big deal but I expected better from a Four Season. I’ll be checking back for two more evenings on the 19th after my trip to SuZhou. i’ll see if it is a norm or just a one time oversight with the hotel. All other services are as expected from a Four Season.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the room size view. I was surprised for the hotel at that level, and this was my 4th time staying there.
Stayed 2 nights in Oct 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service. It made me and my family feels so welcome. Thank you!
Stayed 4 nights in Sep 2019

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

average hotel nothing wow about it, pretty ok. everything was as it should be in a four seasons
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the manager who helped out by one of my complaints properly. They also had great selection of breakfast. One of the staff, Louis, was very courteous and helpful. I will come back.
Stayed 3 nights in Sep 2019

10/10 Excellent

Weng Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Unable to use the executive club for 3 days. I’m done with 4 seasons. I want total compensation for my last 3 days there. I strongly recommended you check for events there before securing executive club benefits.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Wenhua

Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel gave exceptional service & were very engaging. Our room was beautiful with lovely views of the city.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service you can get
They really have their act together here. Every aspect of our experience was carefully coordinated to be as comfortable and helpful as possible.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, excellent service, the manager budi was one the friendliest person we have ever met, loved everything in the hotel definitely will be back to this hotel again.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

4/10 Poor

Jessie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains are everywhere on carpet. The corridor smells old/ wired The TV is so old and the quality is really bad I can’t believe I m in four seasons
Stayed 1 night in Aug 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything & disliked nothing. The staff were, friendly, competent, helpful and professional.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really a nice hotel in excellent location, great breakfast, friendly staffs.
Stayed 3 nights in Jun 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Good location.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Liw Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 day stay
Good location n excellent room
Stayed 1 night in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Michael, Westport, Ct

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Ever!
One of the best hotels in Shanghai if not the world. I always feel right at home when I am there, actually better than home.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019