Outdoor pool
Check availability

Reviews of Klana Resort Seremban

4 out of 5
Klana Resort Seremban
PT 4388, Jalan Penghulu Cantik, Taman Tasik Seremban, Seremban, Negeri Sembilan

Reviews

6.6
Rating 10 - Excellent. 29 out of 244 reviews" "
Rating 8 - Good. 74 out of 244 reviews" "
Rating 6 - Okay. 78 out of 244 reviews" "
Rating 4 - Poor. 47 out of 244 reviews" "
Rating 2 - Terrible. 16 out of 244 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

MOHAMAD YUSOF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite good
Stayed 1 night in Oct 2020
Response from Klana Resort Management on 19 Oct 2020
Greetings from Klana Resort Seremban! We are overwhelmed with happiness to receive this review and you just made our Monday happier! We appreciate your time to drop this feedback and we will strive our very best in offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘till the next visit!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The room so spacious
Stayed 2 nights in Feb 2020
Response from Klana Resort Management on 14 Feb 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New refurbished room. Spacious, cosy and nice view. The light in the room was a bit dim Breakfast is ok with western and Malaysian cuisine. Overall staying there is comfortable. Live band at night. Also u can try their ATV too. Its near the park as well.
Stayed 1 night in Feb 2020
Response from Klana Resort Management on 14 Feb 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

8/10 Good

Abdul Raof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Klana Resort Management on 18 Feb 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Food no taste.....................................
Stayed 2 nights in Dec 2019
Response from Klana Resort Management on 22 Dec 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback.

4/10 Poor

Felicia

Travelled with group
We cannot understand why the gym and the spa is not operating on a Saturday. Breakfast selection is not good compared to Royale Chulan where our other friends were staying and the rates there were lower. The room carpets are dirty and there were no bedroom slippers. We were given a room not as per booking although they changed it for us.
Stayed 1 night in Sep 2019
Response from Klana Resort Management on 2 Oct 2019
Hi Ms Felicia. Thank you for staying with us and thank you for your comments. May we know which room you were staying and also the date for further improvement?

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disappointing breakfast
Breakfast was lousy. Food not fresh especially rendang chicken.
Stayed 2 nights in Aug 2019
Response from Klana Resort Management on 28 Aug 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Klana Resort Management on 28 Aug 2019
Hi, Thank you for your stay at Klana Resort Seremban we hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has big pool but the food served not variety and same menu everyday.
Stayed 2 nights in Jun 2019
Response from Klana Resort Management on 8 Jul 2019
Hi, Thank you for your stay at Klana Resort Seremban

4/10 Poor

Robertus

Disliked: Cleanliness
A lot of work to do!
I stayed in Klana several times in the early 2000s. Company stopped using the hotel around 2005 as its condition was deteriorating. However, reading about the renovated rooms, my wife and I decided to give it a shot. Regrettable choice. Yes, the rooms why renovated, but why not completely? New bathroom, new furniture, new carpet, but the doors and doorposts were still the old rotten ones. Cleanliness (most important aspect!) was NOT ok. There was dust in multiple places and a LOT of it under the bed which we found out when something rolled under it. The bed was comfortable but the other guests slammed doors, so our sleep was only so so. A few other bummers: NO ALCOHOL SERVED. It has become a Muslim hotel. Nothing wrong with that, but they used to serve alcohol and it wasn't mentioned on the booking website nor on their own. Some staff was really unfriendly Breakfast was the least of all the breakfasts we had in Malaysia. Lots of dishes tasted if they were reheated from the day before. Swimming pool water was kinda mirky and not inviting for a swim. Lot of work to do to get it back to what it was. Do the internal renovation PROPERLY and give the outside a proper paintjob (really looked a bit decayed). Clean the rooms properly, improve the breakfast, teach the guests to respect other guests rest and improve the breakfast. Not likely to go back there
Stayed 1 night in Jun 2019
Response from Klana Resort Management on 8 Jul 2019
Hi Robertus, We apologise for all the difficulties during your stay at our hotel. We will eventually improving our hotel and services. Thank you for your feedback

8/10 Good

Leow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Hope to have bigger area in the room . The swimming pool is big . Thank you .
Stayed 1 night in Jun 2019
Response from Klana Resort Management on 8 Jul 2019
Hi Leow, Thank you for staying at Klana Resort Seremban. Please do visit us again soon! :)

8/10 Good

Leow

Not much to review this time
Just a night stopover
Stayed 1 night in Jun 2019
Response from Klana Resort Management on 18 Jun 2019
Thank you for your stay!

4/10 Poor

Wong

Disliked: Property conditions & facilities, room comfort
Poor air-cond system.Room is warm despite complaint. No offer to change room
Stayed 1 night in Jun 2019
Response from Klana Resort Management on 18 Jun 2019
Thank you for your valuable feedback. We promise to improve our product and services from time to time.

8/10 Good

Aminuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Klana Resort Management on 18 Jun 2019
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The receptionist staff was very helpful. I have booked 2 rooms which were 1 family suite and 1 deluxe. But upon checking in the distance between 2 rooms was far. So the staff had kindly help to upgrade the room 716 which a little nearer to other room 718. But unfortunately the room 716 has a problem with aircond . the room was not cold even though the aircond temperature was raised. Whole night we are unable to sleep. That was the only issue that i faced during my stay at Klana Resort Seremban..
Stayed 1 night in May 2019
Response from Klana Resort Seremban on 22 May 2019
Thank you for staying at Klana Resort Seremban! Your feedback is valuable to us. We will look upon this matter and improve our products and services. Thank you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Expected better from a 4 star hotel but looks a bit run down
Stayed 1 night in Apr 2019
Response from Klana Resort Management on 18 Jun 2019
Thank you for your valuable feedback!

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Klana Resort Management on 18 Jun 2019
Thank you for your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room isn’t a family room
Don’t bother to take family room, you better off taking 2 standard room instead. Shower too small, not kids friendly, no lounge/couch, not enough hooks in the bathroom, no rack to hang your towel, very bad drainage, clogged up most of the time. 5 seconds in the shower and it’s already flooded. Room not stocked up for family, 2 items available for each, need to request everything eventhough booked for 4. Even toilet roll provided were used ones, like 1/3 of rolls left. Very pitiful.
Stayed 1 night in Apr 2019
Response from Klana Resort Management on 18 Jun 2019
Thank you for your valuable feedback. We promise to improve our product and services from time to time.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We arrived early and the receptionist allowed us to check-in. Run down hotel and still ongoing refurbishment. Swimming pools wise, the facilities are excellent. My children so happy with the facilities.
Stayed 1 night in Mar 2019
Response from Klana Resort Seremban on 15 Apr 2019
Hi, Thanks for staying at Klana Resort Seremban. We can't wait to see you again!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible Service
On the first night they checked us into a room with a ceiling crack just under the central air-con, water leaking overnight, room floor all wet! Though they changed room after first night, the housekeeping services was terrible, always something missing/not replenished, like missing coffee/water, missing floor mat etc. after housekeeping. Worse still, on the last day, we turned on the "Clean Room" light for our room, we came back at night but the light is still on but room was not cleaned! The very worst part is when we complained, they accused us of turning on the "DND" light which of course we did not! When check-out, I asked the Customer Service (Sandy) to contact me about this bad experience, one week later no news, then I went to their official website and left feedback for them to contact me, another week later still no news. This "resort" is not serious about customer service and does not care about customer complaints. Avoid at all costs.
Stayed 5 nights in Feb 2019

8/10 Good

James Chong Tea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable one night stop over
Stayed 1 night in Feb 2019
Response from Klana Resort Seremban on 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Good

Amirulzaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and recommended to stay here
Stayed 1 night in Feb 2019
Response from Klana Resort Seremban on 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Good

Soon Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for a short visit
Very new and nice, recently renovated hotel. Very spacious. Gave complimentary mineral water. But the toilet was disappointing as the water outlet in the shower area didn't flow very well, which led to some minor flooding. Overall 6/10
Stayed 2 nights in Feb 2019
Response from Klana Resort Seremban on 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Excellent

Aba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room in great condition. Spacious and clean. Room service excellent. Food served for breakfast good. Staff are friendly. Value for money. Will come back again.
Stayed 1 night in Jan 2019
Response from Klana Resort Seremban on 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel n staff
Stayed 1 night in Dec 2018
Response from Klana Resort Seremban on 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Aircond panas. Boleh adjust setakat 29•c. Harap ada penambahbaikan utk keselesaan pelanggan berkaitan dengan suhu bilik.
Stayed 1 night in Jan 2019

6/10 Okay

JOHN LI TAT, Malaysia

Liked: Room comfort
Disliked: Staff & service
Room service was overlooked on the 2nd day. I guess that's the price of going green!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They give promo for a new room
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Aircond is not successful. I was report at lobby hotel but still not cool
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, close to the swimming pool
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please add the roof way to the block 7 and 8
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad condition, but under renovation, nope it will be much better after renovation. Attentive staff. Limited breakfast buffet variaty, but taste good.
Stayed 2 nights in Dec 2018

8/10 Good

Farah Jun Shaisma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
Stayed 1 night in Sep 2018

10/10 Excellent

Nur Aisyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up!!!
We got to experience the newly renovated block. Worth the price!!! Room condition is excellent but not the wifi, still need to resolve the connection but TV channels were good enough for the kids. My kid really enjoyed the swimming pool time. Breakfast is just ok.
Stayed 1 night in Nov 2018

8/10 Good

Rahman, Ampang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with big sized pool. However adult pool, the water not clear maybe due to major renovation. Kids pool just awesome. My daughter likes it very much. Plus the receptionist upgrade my room because of my daughter birthday. Family Room with pool view.
Stayed 1 night in Nov 2018

4/10 Poor

Nur Ainaa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Renovation
Renovation going on. very uncomfortable,
Stayed 1 night in Nov 2018

2/10 Terrible

Mike, Johor Bahru

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under renovation, the bath room smells, air cond unable to control, furnitures are very old, the ceiling has lots of stain, the whole hotel is too old need rejunevation
Stayed 3 nights in Nov 2018

4/10 Poor

Disappointed

Disliked: Cleanliness, property conditions & facilities, room comfort
An experience I want to forget
Beyond the main archway to the hotel begins my unbelievable horrible experience. You drive in from the back of the hotel and see what looks like a abandoned hotel, but guess what? There are lights in the lobby! Staff greatly lacking. On taking the lift up to our floor, the lift opens to dirty carpets covered with some plastic sheets. Renovation is the excuse on signs all over the place but no one is seen working. I thought maybe the room might be ok but sadly not. It was dingy with a rotting bathroom door and a strange smell ( an under utilized room?). The bed was ok, clean sheets and comfortable pillows (the only reason I persisted to spend the night there). There was a good breakfast spread and these last two points are what could salvage their honor... I hope that their refurbished rooms due in Dec 18 change the outlook. However best to check if it has happened before trying it out.
Stayed 1 night in Oct 2018

6/10 Okay

Syed

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Alan

Liked: Staff & service
Stayed 2 nights in Oct 2018

6/10 Okay

Amalina

Liked: Staff & service
Stayed 1 night in Aug 2018

6/10 Okay

CH, KT

Liked: Staff & service
Need immediate completion of renovation
This old hotel definitely needs an upgrade as the room is in a not good shape, water stains on the bathroom's ceilling is visible with aged bath tub. Nevertheless, staff are friendly, breakfast is average up in standard, nice and quiet surounding, and the room price was good.
Stayed 2 nights in Sep 2018