Lobby sitting area

Reviews of OYO 439 Night Queen Hotel

2 out of 5
OYO 439 Night Queen Hotel
No. 31A Jalan Gemilang 1, Pusat Perniagaan Gemilang, Sepang, Selangor

Reviews

6.4
Rating 10 - Excellent. 8 out of 47 reviews" "
Rating 8 - Good. 13 out of 47 reviews" "
Rating 6 - Okay. 11 out of 47 reviews" "
Rating 4 - Poor. 9 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lovish Kumar

Disliked: Staff & service, property conditions & facilities
Staff service was very bad. We came really late at night already so tired, and the receptionist did not make us feel welcome at all. There was no proper communication from him, made us wait for a good amount of time despite we were so tired. Overall, we were not satisfied from that.
Stayed 1 night in Dec 2023

8/10 Good

Ernie

Stayed 1 night in Dec 2023
Response from Ammy on 23 Jan 2024
Thanks for the positive rating, Ernie! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Azizan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I happy
Stayed 1 night in Oct 2023
Response from Ammy on 23 Jan 2024
Hi, Azizan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for price. No in-room tea and coffee. Bidet hose holder not cleaned. Nearest shopping was 12 myr return.
Stayed 4 nights in May 2023
Response from Ava on 24 May 2023
Hey, Grahame! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not too close to airport
It’s deceiving how it says closer to KL airport but it was too far and the sorrounding is rundown.
Stayed 2 nights in Nov 2021
Response from Ronald on 3 Dec 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Ronald

10/10 Excellent

Arifin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. Very polite reception & room is just perfect for my stay.
Stayed 1 night in Jan 2021
Response from Marie on 19 Jan 2021
Hi, Arifin! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!

8/10 Good

Carocell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Very convenient for a long lay over to have a good rest
Stayed 2 nights in Feb 2020
Response from OYO on 15 Feb 2020
Loved to hear this, Carocell! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Kevin

8/10 Good

Nesrin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good airport location
The staff where very friendly and hotel was close to the airport
Stayed 1 night in Jan 2020
Response from OYO on 26 Jan 2020
Charmed to see you loved our services, Nesrin! Have a pleasant day ahead :) Regards, Kevin

4/10 Poor

Verified traveller

Disliked: Staff & service
Not applicable
Did not check in at all as we were trying to sort out the check in time (only being notified that there will not be any late check in and have to wait till the next morning after the booking confirmation). Tried to call the hotel but nobody picked up the phone calls despite us trying for more than ten times. Ended up staying overnight in airport in case we went to the hotel and had to return as they closed at midnight.
Stayed 1 night in Oct 2019
Response from Zara on 4 Nov 2019
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Zara

6/10 Okay

Verified traveller

it was manageable and okay at least for the price paid....
Stayed 4 nights in Sep 2019
Response from Edward on 20 Sept 2019
Thank you so much for the wonderful rating. As per the review, it seems like you aren’t completely satisfied with our services provided. Be assured, we’ve marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Edward

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Avoid mis communication between hotel, expedia and customer. Make sure price similar during booking and actual. Money is important to us as customer and company
Stayed 1 night in Sep 2019

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for a layover
A good cheap alternative for the onight stay before flight out. Decent cheap food a few doors down
Stayed 1 night in Aug 2019
Response from Zara on 22 Aug 2019
Hi, Rita ! We are glad to see that you liked our services. Keep this love coming :) Regards, Zara

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
A very good alternative to transit hotel for long layover. Room is very small but adequate. You do need cash though for local restaurant next door. There are no eating/drink facilities in hotel.
Stayed 2 nights in Jun 2019
Response from Cheshta on 25 Jun 2019
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with delightful stay ahead :) Regards, Cheshta

10/10 Excellent

Raymond, Manila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel staffs are very hospitable and accommodating. Our room is a family suite and it is very comfortable and relaxing.
Stayed 1 night in May 2019
Response from Edward on 26 May 2019
Hi, Raymond! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Edward

6/10 Okay

JULIA

Big n clean Room, but toilet door not proper function.
Stayed 1 night in Apr 2019

8/10 Good

Myra, Malacca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Neat and clean. Recommended
Stayed 1 night in Mar 2019
Response from Prahlad on 14 Mar 2019
Thanks for your kind and lovely words, Myra! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays. Regards, Prahlad

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from Megha on 5 Apr 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Barbara

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from Megha on 5 Apr 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Barbara

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Megha on 5 Apr 2019
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Barbara

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Megha on 5 Apr 2019
Thanks for the perfect rating, Hope to host you soon. Looking forward to your continuous love and support :) Regards, Barbara

8/10 Good

Shahrul Izwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ritesh on 23 Jan 2019
Thanks for the positive rating, Shahrul! Hope to welcome you again soon :) Regards, Ritesh

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Ritesh on 12 Dec 2018
Much thanks to you for rating us positively, Guest! Delighted to know you loved our services. Have a nice day :) Regards, Ritesh

8/10 Good

Awang, Kelantan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to klia airport, comprtable for farmly, clean
Stayed 1 night in Oct 2018
Response from Ritesh on 12 Dec 2018
Thank you for the appreciation, Awang! We hope to give you a consistent service every time. Regards, Ritesh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and Putrajaya city and easy to get transportation such as Grab or My Car.
Stayed 4 nights in Oct 2018
Response from Ritesh on 12 Dec 2018
Thank you for rating us with such awesome words, Guest! We’ll strive to keep up with your expectations always. Regards, Ritesh

4/10 Poor

Mat

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
shower sometimes hot sometimes cold. TV not functioning
Stayed 1 night in Aug 2018
Response from Supervisor on 7 Sept 2018
Dear Sir, thank you for your review. We apologized due to problem of shower and tv during your stay at our hotel. We have taken this matter and resolved it.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018
Response from Supervisor on 24 Aug 2018
Dear sir, we apologized with unconvinience bed when you stay at our hotel. For your information, we are in upgrading our hotel to be more convinience to our guest. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Supervisor on 24 Aug 2018
Dear Sir, Thank you for choose our hotel to stay. We apologized to any inconvinience causes that occur to our guest especially the condition of the bed. We will change the bed as soon as possible. Thank you for all the comment.

6/10 Okay

Verified traveller

1. Tried to turn on the TV but showed no connection on the screen. 2. No shampoo. Only 2 soaps. The room is okay overall.
Stayed 1 night in Jun 2018
Response from Supervisor on 5 Aug 2018
Dear Sir/Ms, Thank you for your feedback. We will keep improving our service. Thanks.

2/10 Terrible

abd, kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap and very bad
The hotel was very bad and it has a cat the room was very small
Stayed 1 night in Mar 2018

6/10 Okay

are, sepang

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so clean, construction is on going
not a pleasant stay. too many mosquitoes and ants. room wasn't that clean. noisy. the bed are dent in the middle and make noise tv is too smal.. 17"
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Good budget stay.
Good budget hotel close to airport and other tourist place
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No telephone facility. Forgot to do wake up call.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requested a wake up call but they forgot. No telephone facility.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Thank for the room upgrade, but room no tv, a bit weird, first time hotel without TV. But overall still ok, staff is friendly
Stayed 1 night in Jun 2017

10/10 Excellent

UDIPTA KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Facility
Bathroom floor too sleepery. No cloth hanger inside bathroom. No refrigerator. No welcome drink.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Found cockroaches in the room. No night lamp. No elevator. Not worth for the money spent.

6/10 Okay

Brian, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NIce people, air con did not work, WIFI cut out
Air conditioner did not work In fan mode has bad mildew smell towels mildew smell Hot water heater only works a little, lukewarm at best internet would cut off suddenly without warning NO LIFT
Response from Ridzwan-Hotel Manager on 11 Apr 2017
Hi Brian, Thank you for chose us for stay. We are apologize if there were few things that cannot satisfied you. We are under management compare during the time you stayed here before. So, we improved a lot and few renovations works to improve hotel facilities and images. We hope to see you again. Thank you.

4/10 Poor

Dani, Seattle, WA

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing stay - unclean
Our main issue was with the cleanliness of the hotel. There was a big glob of something (hopefully food?) on one bed, and a comb left in the other, so clearly neither of the beds were cleaned before we came. There was a very large clump of hair left in the bathroom. The shower was moldy and had standing water in it when we arrived. The pipes also made a hissing sound off and on all night. The staff that we interacted with were nice, and we were able to check in at 2am, so we appreciate that.
Response from Ridzwan- Hotel Manager on 11 Apr 2017
Dear Dani, We are apologize on the problems you encountered during your stay here. Now, our room are clean every single time customers check out from our hotel. As well as we are under new management that improved a lot of facilities, staff's attitude and working styles. We are sorry for that kind of situations you faced. We hope to see you again. Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible experience
hotel receptionist could not find out booking despite the fact that I booked and paid months in advance. Was needing a room for our long layover and required a taxi in the morning. the receptionist tried to rip us off by charging 80ringgit for a fifteen minute ride to the airport, claiming that that was our only option as there are no taxis in the area. we managed to find a taxi that would take us for 33ringgit by calling an official company. blatantly was trying to rip us off.

6/10 Okay

Liz, London

Liked: Staff & service
Basic but good enough for a brief transit stopover
This seems to be a fairly new place, we chose it due to a last minute change of travel plans meaning it would be sensible to be closer to KLIA. This place was only 10 km/15 mins away. The staff were friendly and helpful, though it took a bit of time to find the online booking. The room itself was spacious and clean though very basic and felt not quite finished... the bed was comfortable and the shower worked though which is really all you need, so no complaints at all given the price.

8/10 Good

Juha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OYO 439 Night Queen Hotel
Surkea palvelu, tiskillä harvoin ketään, kun tulin, paikalla oli joku joka ei puhunut mitään, hän kävi herättämässä henkilön joka kirjasi minut sisään (8pm) huoneen koodiavain ei toiminut, en saanut uutta vaan piti hakea henkilökohtainen oven avaaja paikalle :) surkea palvelu, OYO ketju muuten todella hyvä, jatkan edelleen
Stayed 2 nights in Mar 2020
Response from oyo on 30 Mar 2020
Thanks for the positive rating, Juha, We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Nini

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST!!
저녁9시경 체크인 (패밀리스윗트)하려고 도착했더니 오버북킹되서 타호텔로 예약넘겼다는 황당한얘기!! OYO고객센타 통화해서 어떻게 본인에게 양해나 연락 한번없이 임의대로 바꿀수 있는건지 납득안된다고 항의했더니 기다려달래서 1시간동안 로비에서 애들이랑 기다렸는데 돌아온 대답은 이호텔에는 방이 없으니 근처(택시로10분거리)호텔에 북킹한곳으로 옮겨달라는 말만 되풀이!! 화가 머리끝까지 났지만 애들을 1시간 넘게 로비에 세워둘수도 없고 뒷날오전5시에는 호텔을 나서서 공항가야될거라 택시 잡고 타호텔로 이동할수밖에...ㅠㅠ 도착한호텔은 ....에휴ㅠㅠ 다시는 OYO 호텔,호텔스닷컴 이용 절대 안할거임!!! 최악!!!
Stayed 1 night in Jan 2020
Response from OYO on 26 Jan 2020
안녕하세요, 문제가 발생하여 죄송합니다. 우리는 귀하의 의견을 정식으로 언급했으며 앞으로 더 나은 서비스를 보장 할 것입니다. 좋은 하루 되세요 :) 감사합니다, 케빈

10/10 Excellent

AJLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
Stayed 1 night in Apr 2019
Response from Alex on 26 May 2019
Hi, Ajla! Delighted to see you liked our services. Keep this love coming :) Regards, Alex

4/10 Poor

KENTARO

Disliked: Cleanliness, property conditions & facilities, room comfort
ホテルに電話しないと
トイレにアリが沸いていた。 ホテルからも遠い。 23:00以降にホテルに行ったが電話がないためキャンセルしたと言われました。
Stayed 1 night in Jan 2019
Response from Ritesh on 23 Jan 2019
こんにちは、健太郎! あなたが直面した問題ですみません。 私たちはあなたのフィードバックにきちんと注意を払い、次回あなたに素晴らしい滞在を約束します。 良い一日を過ごしてください:)よろしく、Ritesh

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from Supervisor on 24 Aug 2018
Dear Sir, thank you for the comment. We will replace the bed as soon as possible. Thank you for choose our hotel to stay. Please come again.

6/10 Okay

DANIEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment pour une seule nuit proche de l'aéroport
On réserve un transfert, on vous dit Ok, mais personne ne vient vous chercher, après un coup de fil de l'aéroport, on vous dit prenez un taxi.....Draps de la chambre pas clean nous pensons vu les traces sur la couette et sur le drap house, pas repassés.... ils avaient dû être déjà utilisés, mais il était 2 h1/2 de matin, donc on a mis les serviettes de toilette sur la couette, et on a dormi avec nos vêtements.....Après avoir pris une douche, où les poils bouchaient à moitié la bonde .....Nous ne retournerons pas dans cet hôtel. Jeune homme à l'accueil très aimable, on n'a pas voulu l'ennuyer avec ces déboires
Stayed 1 night in Jan 2018