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Reviews of Capsule Transit KLIA 2

2 out of 5
Capsule Transit KLIA 2
Lot 1,2 & 3, Gateway, Terminal KLIA2, KL International Airport, Jalan KLIA, Sepang, Selangor

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 502 reviews" "
Rating 8 - Good. 225 out of 502 reviews" "
Rating 6 - Okay. 114 out of 502 reviews" "
Rating 4 - Poor. 29 out of 502 reviews" "
Rating 2 - Terrible. 13 out of 502 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night sleep, comfortable and convenient! Will do again next time.
Stayed 1 night in Apr 2024

10/10 Excellent

SAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. I arrived the airport at 2am and was so smooth to get to the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Seng Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nights sleep, probably coz not many people around
Stayed 1 night in Mar 2024

10/10 Excellent

Jia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations in every way. Very clean and is situated in a quiet area with less foot traffic. My view of capsule hotels changed because of Capsule Transit KLIA2.
Stayed 1 night in Mar 2024

8/10 Good

hitomi

Liked: Cleanliness, amenities
Comfortable!
Stayed 1 night in Feb 2024

10/10 Excellent

wong pa

Stayed 1 night in Jan 2024

10/10 Excellent

Joonsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness, practical deisgn, shower access, the tote bag ! The whole experience was worth it. Only the online booking process was confusing - but once I physically reached the service, it was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
I wish this inexpensive sleep option was in every major airport in the world.
Stayed 1 night in Dec 2023

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Great location for an early morning flight. Very convenient. Room was clean and comfortable. Would recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Zhieng Wern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not expect it to be clean & so quiet eventhough it was a sharing-type of accommodation. The check in was easy & fast. They provided a locker for bigger luggages where you cannot bring in huge luggages into the capsule area. They also provided a tag (for access into the capsule area), a bag with a bath towel in it, sleeping eye mask & ear plugs. The capsule room is relatively small but it's still spacious enough for me to move around comfortably. I am quite a small-sized guy so I'm not sure if they have bigger rooms for bigger men. They also provided toilet slippers in the capsule. The toilet itself is surprisingly clean & dry eventhough it's a sharing toilet. Overall, I'm truly satisfied with my stay there because of the convenience, the affordable price & the clean & the well maintained facilities. It might not be suitable for light sleepers or people who prioritize privacy

6/10 Okay

Soulathda

Stayed 1 night in Nov 2023

6/10 Okay

Skookum

Liked: Cleanliness, staff & service
There were problems with the receptacles in the first pod and second pod but eventually got it working. They facilities are clean, unfortunately the cleaning chemicals used in the bathrooms had a sickeningly bad smell. It was adequate for the price.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Romzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, Simple & Chill environment
Stayed 1 night in Oct 2023

10/10 Excellent

Yoshitaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Organized staff.
Stayed 1 night in Aug 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect if you have an early flight the next morning

4/10 Poor

Chang

Disliked: Cleanliness
Very confined space. Not suitable for senior person for sure. With the price per night in Malaysia, not worth in value.
Stayed 1 night in Jul 2023

10/10 Excellent

Kittiwadee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bed
Stayed 1 night in Jul 2023

10/10 Excellent

Maria Elouisa

Stayed 1 night in Jul 2023

10/10 Excellent

YUEN CHARK

Liked: Cleanliness, staff & service, property conditions & facilities
Hope to improve more signage board around airport. Hard to find the location.
Stayed 1 night in Jul 2023

10/10 Excellent

Anson

Liked: Cleanliness, property conditions & facilities
i'm having next day flight transit, so choose to have a place to have a good rest. even though i only use it for around 4 hrs in total, i'm very satiesfied with it. Pro: 1. clean and comfortable stay 2. able to shower (strong water pressure, love it) 3. free 3 in 1 coffee and water. 4. free locker, no need to bring everything with u to ur pod. Cons : 1. definitely can hear some sound from outside when people walking or close the door of pod(its just a curtain) 2. pod is really just a single bed size(extra 40cm space, maybe) no space for unpack ur luggage. thats all i experience and definitely will stay again for further flight.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Really great for your stopovers at the airport, just make sure you book the airside one rather than the outside hotel as you will have to leave the terminal to access the latter hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Fanjia

Liked: Cleanliness, staff & service
-
Stayed 1 night in Jun 2023

10/10 Excellent

Chandran Menon

Stayed 1 night in May 2023

2/10 Terrible

Vernon

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Feeling itchy, very dirty and unhygienic pillows!
Capsule Container KLIA2 terminal 2. Outside arrival level 1 I am writing to make a formal complaint about my recent stay at your hotel. I checked in to the Capsuletransit hotel on 17 April 23, for a 12-hour sleep, and unfortunately, my experience was far from satisfactory. During the night, I started feeling itchy, and as a result, I had a very poor sleep. The next day, my friend and I were shocked to find that two of the pillows in our room were full of stains. The pillows were very dirty and unhygienic, which made us question the overall cleanliness of the room. We immediately took the pillows to the counter for an explanation, but to our surprise, the staff noted it without any surprise or concern. It appeared that such issues were common to them, which was very disappointing. In the current situation of the COVID-19 pandemic, it is unacceptable to ignore hygiene issues, and it is a major concern for the safety of guests. I am writing this complaint to urge the management team to take the issue of hygiene seriously. It is essential that you maintain the highest level of cleanliness and hygiene to ensure the safety and well-being of your guests. Unfortunately, I did not receive any response from the management team.
Stayed 1 night in Apr 2023

4/10 Poor

CHUK WAH

Disliked: Staff & service
Spent over 30 mins to check in at midnight. low efficiency of front desk staff for the pre booking check in. Walk in guest spent less time to check in which is very not fair. need to improve.
Stayed 1 night in Apr 2023

10/10 Excellent

Prabhjot

Stayed 1 night in Mar 2023

8/10 Good

vilasinee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2023

10/10 Excellent

JIUN

Stayed 1 night in Jan 2023

10/10 Excellent

Tamara

Stayed 1 night in Jan 2023

8/10 Good

Edwin Kee Cheong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if you need a place to get some short rest, freshen up by taking a hot shower.
Stayed 1 night in Jan 2023

2/10 Terrible

John

Stayed 1 night in Dec 2022

6/10 Okay

sophy

Travelled with family
Stayed 1 night in Nov 2022

10/10 Excellent

Kamkeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first at a capsule hotel and I must say it is much more comfortable than I had expected. The reception was efficient and the place is clean. Will use again if required.
Stayed 1 night in Nov 2022

10/10 Excellent

Yasmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time stayed at capsule transit hotel, fast checked in/out. Very comfortable bed. Would recommended to a friend.
Stayed 1 night in Oct 2022

10/10 Excellent

Syah Putri

Stayed 1 night in May 2022

10/10 Excellent

Beng

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Woon Ching, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool, simple yet well equipped.
Stayed 1 night in Apr 2022

10/10 Excellent

DAYANG ZAHARA BINTI MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, thank you.
Stayed 1 night in Feb 2022

8/10 Good

Hui Hui

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Jan 2022

8/10 Good

Belinda Lee Hui

Stayed 1 night in Jan 2022

2/10 Terrible

Maria Asuncion

Stayed 1 night in Nov 2021

8/10 Good

eng

Liked: Cleanliness, staff & service
Good for catching early morning flight
Stayed 1 night in Nov 2021

8/10 Good

Nur Afya Nestyscha binti

Stayed 1 night in Nov 2021

10/10 Excellent

Alex, Kuantan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, safe & comfortable place to sleep for a night.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2020