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Reviews of Hotel Grand Terrace Chitose

3 out of 5
Hotel Grand Terrace Chitose
Honcho 4-4-4, Chitose, Hokkaido

Reviews

7.8

Good

Rating 10 - Excellent. 262 out of 1001 reviews" "
Rating 8 - Good. 461 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and services. Keep up the good job.
Stayed 1 night in Jan 2024

8/10 Good

brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size is bigger than most hotels. The lobby is huge and comfy with free coffee and tea.
Stayed 1 night in Jan 2024

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Visiting this hotel is ideal for short travellers who want to visit Sapporo. It was a nice hotel. The bed was comfortable and the bathroom was super clean. Although my room does look outdated, It was a nice room. I will stay again in the future.
Stayed 2 nights in Oct 2023

8/10 Good

Boyd

Liked: Cleanliness, amenities, property conditions & facilities
Good overnight experience
Stayed 1 night in Feb 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service
The location was very nice a relaxing. Enjoyed the free coffee and the public bath.

8/10 Good

Lucrecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location

6/10 Okay

EMMANUEL

Disliked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Tsubasa

Liked: Staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay but satisfied
stayed here for a night, as needed a early flight from Haneda. While the earliest shuttle service was still falling short, front desk was able to arrange a taxi who was there at 0530. Did not get chance to enjoy the amenities of the hotel, but it is close (walking distance) to many local dining places.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good enough for a business trip
The best part of this hotel is its proximity to Aoba park! The hotel and staff were nice and very accommodating. The facilities are a bit run down but passable for a business trip. The breakfast meal service was nice but the dinner service was cold and unwelcoming. I highly recommend that you avoid including the dinner service on your room as it is not a typical restaurant experience.
Stayed 3 nights in Jul 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms etc were fine but the restaurant for dinner was terrible. The staff were really unhappy and the menu was so limted we actually got up and left. We did have breakfast there the next morning and that was okay and staff were lovely.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport, including a shuttle.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
room is too warm
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Too expensive. Scammed us for an extra A $65 for an extra person in an already booked and set "3" bed room. Tiny, below average room, 2 beds and a fold out. A $200:all up. More than a bit rich ! Expedia didnt help with the way the room was advertised.
Stayed 1 night in Jan 2020

8/10 Good

Megumi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Nicholas

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus to Airport very good
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not that near to Chitose Station but walkable , like in 30 minutes? But there was an Aoba Oark nearby, just behind the property area, pretty in winter time. There is a bus stop to take a bus to Chitose Station. Coming back fr Chitose Station to the hotel is confusing to me, thus I always used taxi which cost about max 1000¥ one way. Fr Chitose Sta., the Salmon aquarium is about 1.2km away. During winter, there is a park, stunning view w ducks at the river. Beautiful place. The daily bfast is fine, got scrambled/ tiny egg omelet and sausages, bread and buns. Kids will have something to eat. Overall ok.
Stayed 5 nights in Dec 2019

8/10 Good

Sukit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

kelvin, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel provides shuttle bus to chitose station, minami-chitose station and to new chitose airport. Elderly driver and assistant were kind and helpful. There is shuttle bus from airport to hotel, but we arrived quite late at night, so took train to chitose station, then a short taxi ride around 800yen to hotel. Rooms were clean and alright. Breakfast was sufficient and good. Overall it is good value for money for our one night transit stay before we continue journey to other parts of Hokkaido.
Stayed 1 night in Dec 2019

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The hotel was spacious and offered a free airport shuttle. The piblic bath was pleasant and staff were friendly and helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy access to the airport. A few good places to eat nearby. Large lobby and nice garden view.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good free coffee and ice water in the beautiful lobby
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Pros:the free shuttle bus to the airport and the airport to the hotel are available and superb. The coffee at the lobby,ice,luandry are standard as the other. Recommend the coffee sachet should be provided in the room as well as tea.check in -out are fast. Cons:the smell of insecticide spray is heavy in hall way and elavator[Annex building]
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Stayed 1 night in Oct 2019

4/10 Poor

Brenda

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room is too warm. They provide a fan just for cooling the room. Wifi is poor with almost limited access. The only good thing is they provide a mobile phone which can be used for navigation. Breakfast is good with choices spread.
Stayed 3 nights in Oct 2019

8/10 Good

Carolyn

Stayed 1 night in Oct 2019

10/10 Excellent

Jan

Stayed 1 night in Oct 2019

10/10 Excellent

Hitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean but the room is a bit small for two person. The breakfast is wonderful.
Stayed 11 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
掃除の人は、凄い怖そうで掃除中は部屋が凄い散乱。 仕事中なのに、掃除のおばちゃん達が3人部屋に集まり2人はベットに座って雑談。 あれは、お客さんの目には入れちゃいけない…。 受付などは、本当一流のホテル並みの対応で素晴らしかったのに、掃除の方は本当にドラマに出てくるような荒い。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room rate is reasonable and the location is closed to the airport which is quite convenient. However, the restaurant is super hot. When I was having breakfast, I sweated a lot. Even the lobby and the street was cooler than the restaurant. It seemed that they wanted you to leave instead of enjoying the breakfast. The public bath area is super small. The hotel has more than 250 rooms. However, the public bath area only had four shower head. I had to wait for it at night and it was very crowded and busy in the bathroom. Also, the time was not convenient. In the morning, it only opened from 6-9. Normally, I woke up at 8 and had breakfast. Then, I had already missed the shower time in the morning which was very inconvenient for the guests. I suggest that the hotel open the public bath from 6-10 or 6-11 in the morning as many guests would like to take the morning showers.
Stayed 2 nights in Jul 2019

8/10 Good

AK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful & courteous. Breakfast was good!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

YT, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and spacious for Japan. A small indoor onsen for those who want a last minute soak! Lots of eateries nearby and a convenience store just across the road. Might not be so ideal for those who want to do a lot of shopping as a distance away from the JR station / AEON mall, but its a nice hotel with a quiet setting. Non smoking rooms were truly non smoking. Airport shuttle will be convenient for those who dont drive - however do note that the shuttle from hotel -> airport only runs in the morning and airport -> hotel only in the evening. For those who drive, free parking is available. Had a good stay!
Stayed 1 night in Jul 2019

4/10 Poor

David, Houston

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was wonderful. Spoke only Japanese, but spoke it slowly and clearly for me!!!
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hotel is a bit old. The room is a bit dusty. The only good point is its location
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with group
its near the airport and there are shuttle service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in front of the bus stop Honcho 2-Chome. Convenient store and restaurants are walking distance. Definitely will be back again if I visit Hokkaido.
Stayed 1 night in Jun 2019

6/10 Okay

Vonny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's an old hotel, but the service is good.
Stayed 1 night in May 2019

10/10 Excellent

TG

チェックインはスムーズでした。施設自体はとても古い建物で老朽化しています。大浴場はサウナも付いてましたが10人ぐらい入ったらいっぱいいっぱいです。大浴場の利用時間が16時からなので、もう少し早くから入れるとありがたいです。
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nixe lovely bed nice large bath roomy area no restaurata close
Stayed 1 night in May 2019