View from room

Reviews of Theoxenia Caldera Hotel

4 out of 5
Theoxenia Caldera Hotel
Fira Town, Caldera (Via d'Oro), Fira, Santorini, Santorini Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 147 out of 232 reviews" "
Rating 8 - Good. 66 out of 232 reviews" "
Rating 6 - Okay. 13 out of 232 reviews" "
Rating 4 - Poor. 2 out of 232 reviews" "
Rating 2 - Terrible. 4 out of 232 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully comfortable and friendly stay
Extraordinarily friendly and helpful from the moment I arrived, this was a fantastic experience. Spectacular views from the room balcony. Breakfast served was excellent. Room and bathroom were spacious and clean. Bottles of water provided. Good heating for cool nights. Bed nice and comfortable. Plenty of storage space. Shower has good hot water and water pressure. Adequate charging points. Excellent airport pick-up and drop off service. An absolutely wonderful stay and hopefully I will get a chance to re-visit.
Stayed 3 nights in Dec 2023

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed here for 1 night because our ferry to Mykonos was cancelled due to weather, but would definitely stay here again in the future. Friendly and helpful staff, exceptional location.
Stayed 1 night in Sep 2023

10/10 Excellent

Armando

Stayed 1 night in Oct 2023

10/10 Excellent

lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing all around! From the breathtaking views of the caldera, breakfast served out on the terraces, and Michael who was so very helpful from the moment we arrived made our trip to Santorini one never to be forgotten. All of the staff were very hospitable and went out of their way to assist with transportation and give advice on things to do in town. I will definitely be coming back here!
Stayed 2 nights in Oct 2023

10/10 Excellent

Charmaine Yolanda, Dacula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
George was amazing. Great host and excellent view and breakfast.

8/10 Good

ROBERT

Travelled with partner
Liked: Amenities
Very well located for a short visit to Santorini. We had a sea/caldera view from the large terrace- well worth paying a bit more for. A small water (bathroom) issue, which I think will be addressed having raised it, but otherwise the service, including tasty breakfast on the terrace, was very good indeed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Liked: Amenities
The service provided was great as was the location. The view is amazing.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A secret gem, this hotel is right in Thira however provides a calm place to relax after a day of activities. The property had excellent accommodation and facilities. The staff were very attentive to our needs, the breakfast was amazing and everything was literally only a few steps away.
Stayed 4 nights in Jul 2023
Response from Chris M. on 12 Jul 2023
Thank you for your feedback!!!

10/10 Excellent

King Tsz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Our room was upgraded to a seaview room with sunset view, we were very happy during our stay!
Stayed 1 night in Jul 2023
Response from Chris M. on 12 Jul 2023
Thank you for your feedback!!!

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness
In the heart of Fira….lovely little hotel with friendly staffs …..will recommend to the future guests…
Stayed 2 nights in May 2023

10/10 Excellent

TITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Thira. Staff is AMAZING!
Stayed 1 night in Apr 2023

8/10 Good

Neelesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Theoxenia Caldera in Fira Santorini was an incredibly clean, with large rooms. We stayed in room #2, Monterra(?) . The terrace has amazing views of the sunset behind the volcanic island and the white rock. While we did not use it in early season, the outdoor pool with water jets provides for extra ordinary views. It's nestled above the shopping stores on the main walk way. Two amazing ice cream shops right at your desire's door step. The rooms were spacious with a balcony. Our room balcony looked over the street and the amazing waters of the Santorini. However, we had limited views due to the buildings in front of us. If you are tall, you can see the water and the volcano - else get to the terrace. The staff was extremely helpful, kind and attentive. We had an issue with the toilet flush not working well and they looked into it right away. Getting to hotel from airport is a 30 Euro drop (pre-season) and a bus is available back to port or airport for about 2 Euro's. Either way, you have to walk about 3 city blocks to get to hotel from any transport option. If you don't like going up the stairs for any number of reasons, this is not the place for you as it has about 14 odd steps to get from street level to lobby. No elevator that we could see. Over all, a great experience. We would stay here again.
Response from Lydia A. on 8 Apr 2023
Thank you thank you!!!! Have a lovely life!

8/10 Good

Neelesh

Stayed 2 nights in Mar 2023

10/10 Excellent

Michelle, Redford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, gorgeous view and delicious breakfast served in the room. Picture perfect location, centrally located on the island and a 5 minute walk to the bus stop to visit other areas. Highly recommended!
Response from Christos M. Reservations on 6 Feb 2023
Thank you for your kind feedback. Have a fabulus winter!

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and customer service was excellent!
Stayed 1 night in Jan 2023
Response from Christos M. Reservations on 6 Feb 2023
Thank you for your kind feedback. Have a fabulus winter!

6/10 Okay

angela

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location no such view as advertised
The hotel has a good location. The staff was very nice. We were disappointed that almost none of the rooms have an ocean view, but a building in front of the room. It doesn't look like the picture, you can have a nice view from the terrace only. The room reservation didn't say that there was no view as the staff claimed.
Stayed 2 nights in Nov 2022
Response from Christos M. Reservations on 14 Dec 2022
This is because you had booked a room with city view and not Caldera/Volcano view. You could always walk up the 17 steps to the second floor to enjoy our terraces and patios that view the Caldera. It is rare that some guests do not read any of our descriptions and then feel they were misinformed. No fuss, thank you for your kind words about the location and we know you had a good time anyway,Have a joyful 2023!Theoxenia Staff

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. You feel like they want to help you all the time

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Loved it! Beautiful view.
Stayed 1 night in Nov 2022

10/10 Excellent

Cecilia Lamigo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super recommend and excellent service. Breakfast was great ..
Stayed 1 night in Nov 2022

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it, the high outstanding quality of service!!
Stayed 2 nights in Nov 2022

10/10 Excellent

LISET L ORTIZ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff & great service! Beautiful and convenient spot, just in the heart of Thira…
Stayed 4 nights in Oct 2022

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the heart of Fira. Wonderful staff, amazing views and delicious breakfasts!
Stayed 2 nights in May 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, I always help my friends to make thier reservations in this facility because the price is very reasonable, it has an expectacular view, shopping amd tours its at your fingertips
Stayed 2 nights in Apr 2022

10/10 Excellent

Gretchen Turner, Manassas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The location is ideally situated, the sea view spectacular. Because of Covid, our ample and delicious breakfast was delivered to our room at our requested time. When we weren’t out exploring the island, we could gaze at the sea while wearing the hotel bathrobes, basking in the lap of luxury. The staff provided helpful suggestions to maximize the enjoyment of our experience.
Stayed 3 nights in Mar 2022
Response from Lydia A. on 2 Apr 2022
Lovely people and review. Thank you!

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with helpful and friendly staff. Location and Breakfast were great.
Stayed 2 nights in Feb 2022
Response from Christos M. Reservations on 14 Mar 2022
Thank you for your kind words Mr Alan. Lydia, Alma, Aggelos and Javier had a big smile when seeing your review. We wish Santorini was in full mode while your winter stay, now everyone is getting ready for the summer season. Our kindest and warmest regards. Stay safe please.

10/10 Excellent

Linsen

Excelente location. Nice staff.
Stayed 2 nights in Dec 2021
Response from Christos M. Reservations on 11 Jan 2022
Thank you for your kind feedback Sir. We wish you had stayed longer to enjoy Santorini, and thank you for your understanding when we had to move you to your original room. Stay safe and have great and smiley life!

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I generally don't write reviews but I am super excited to write this one. This is the best hotel we ever stayed. A-class service hands down. The owner is genuinely a very nice person, who made us feel like we are his extended family. He is super responsive - we sent a few messages prior to our arrival and received responses within a few minutes of sending. We had made a last minute request to pick us up from the airport and he sent his staff to pick us up. Upon arrival, he gave us wonderful tips such as what is open/closed during the winter time we were in, where restaurants, nearby rental car locations are, best spots to take Caldera pictures in Fira and best landmarks/tourist spots to visit in Oia including the best spots for sunset viewing. The breakfast served was delicious...served to our room due to Coronoa restrictions. Hotel is in a great location, our room offered wonderful Caldera view. Our return flight was on Christmas day and so public transportation was not available. The owner was kind and gave us a ride to airport. We are so glad we chose this hotel during our unforgettable trip to Santorini.
Stayed 1 night in Dec 2021
Response from Christos M. Reservations on 7 Jan 2022
What a nice and generous review. Thank you. You have only stayed for very small time and this review is a New Year gift that helps us to keep an ongoing high-end service. Theoxenia is a very small hotel with great people and knowledge of the island, as we are serving guests for many many years already, from generation to generation and until this Volcano island completely re-destroys itself we hope to be here to assist people in getting to know this island as much as possible for these few days while in Santorini. Have a wonderful year, stay smiley and kind as we remember you and we wish all the best to your family and wonderful spouse. Always at your disposal Mr Mahesh.

10/10 Excellent

andy younis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 2 nights in Nov 2021
Response from Reservations on 28 Nov 2021
Thank you for your kind feedback. We wish to see you again in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, centrally located, and friendly, helpful staff. Thanks, guys!
Stayed 2 nights in Nov 2021
Response from Reservations on 17 Nov 2021
Thank you for your nice words and for staying with us. We wish to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was excellent specially George he went above and beyond to make sure all our needs were met. I had my 87 year old mother with me and he was always so worry that everything she needed was available. I have gone three times to Santorini but this has been the best place I have ever stayed. The view was wonderful and the room was huge and the price was so reasonable
Stayed 2 nights in Aug 2021
Response from Reservations on 18 Aug 2021
Thank you for your kind review. It is always a pleasure for us to accommodate people like you are, with so nice mood and always with a smile.You were excellent guests and we wish to see you again in the future. Greetings to all of you from the staff of Theoxenia Hotel and especially to your mother.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very good location and conditions, great view from our room to the caldera, very good breakfast, I’ll recommend this hotel to my family and friends
Stayed 4 nights in Jul 2021
Response from Reservations on 16 Jul 2021
Dear Anonymous , Thank you for your kind review. We are looking forward to see you again in the future.

8/10 Good

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel is very disappointing! The nice pictures of the pool are from the sister hotel, not in this hotel, jacuzzi not working, no water pressure and rooms need to be updated. View is perfect but so is every hotel here. Will not come back here .
Stayed 3 nights in Sep 2020
Response from Christos M. Reservations on 14 Jul 2021
Thank you for your feedback. For the past 20 years we have no pool but we are using the Aressana's one. Jacuzzi is working just fine but is not heated when the temperature outside is 30-36 Celcius, but on day temperatures to use as refreshing whirlpool. Rooms are outdated although we have made changes the past 4 years and we are working on our next renovation, thus the inexpensive room rates in comparison to the rooms from the rest of the Hotels in the area. And yes, there are plenty of Hotels around, but obviously you chose us for the good reviews and the price comparison. Again, thank you for your kind feedback and generous rating.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i loved was breakfast on the rooftop! The view of the city and.the caldera was gorgeous! Also the staff were incredible hospitable, gracious, accommodating, and went above and beyond to make our stay an exceptional experience. Special thanks to our concerige, George, who assisted us with travel accommodations, covid testing sites, history of the area as well as directions daily. Lovely and convenient place to stay in the heart of Fira. Also with access to beautiful pool at the aressana hotel
Stayed 2 nights in Jun 2021
Response from Reservations on 23 Jun 2021
Dear Anonymous, Theoxenia 's staff and George they would like to say thank you for your lovely words. This is the best reward on our strives to serve you and make you happy and satisfied, as much possible we can. We will more than happy if we 'll see again.

10/10 Excellent

Darryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Fira Hotel
The location of this hotel is amazing and you get to use the pool and facilities of the resort hotel a short walk away. Our room overlooked the caldera and we were served breakfast overlooking the sea each morning and had an amazing sunset each night. The hotel staff were very friendly and helpful.
Stayed 3 nights in Jun 2021
Response from Reservations on 16 Jun 2021
Thank you for your kind comments. It will be a pleasure for us to see you again in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Reservations on 23 Jun 2021
Dear Anonymous, thank you for your kind feedback. We wish to see you again in the future. Stay safe and healthy

8/10 Good

kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Christos M. Reservations on 6 Jun 2021
Thank you Mr Cathleen D. for your feedback We hope you are back home safe and your trip to Santorini was worth it. Our apologies for anything that you disliked staying with us or the island. Until next time stay smily and active as we got to know you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Host & staff very accommodating from breakfast time to tourist information. Delightful breakfast on roof top. Perfect location.
Stayed 2 nights in May 2021
Response from Reservations on 3 Jun 2021
Thank you for your kind review. We are looking forward to see you again in the future.

10/10 Excellent

Francisek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Chris and Eleni and George and Valadis on 9 Oct 2020
Dear Mr Francisek, thank you for your generous feedback. It was a pleasure to have you as a guest and all the rooms personnel and the reception staff, Eleni, Chris and Valadis wish you the best. Stay safe and smily like every morning. From us here at Theoxenia in Santorini Island, Kalimera (Goodmorning in Greek) as this is how you are remembered by us, smiling every morning on your way to breakfast!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and well managed small hotel
The location is literally perfect. Right in the middle of everything. As a added bonus you could use the sister properties pool and gym facilities which were also excellent. The hotel itself is basic but well kept and clean. The higher rooms have an amazing Santorini view overlooking the volcano. The included breakfast can be served on the terrace overlooking sea and is perfect.
Stayed 4 nights in Aug 2020
Response from Reservations on 3 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Christos-Front Desk on 12 Aug 2020
Thank you Anonymous customer. We hope to see you again. Our warmest regards, stay safe.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Reservations on 24 Jan 2020
Dear Anonymous, thank you for your 5/5 rating score. We are looking forward to see you again.

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly and courteous staff.
Stayed 1 night in Dec 2019
Response from Reservations on 4 Jan 2020
Thank you for your kind feedback. We wish to see you again in the future

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a great experience! The staff were very attentive and always available to give us the best recommendations. The rooms were clean and well cared for. Beds were comfortable and linens and towels were always nice and clean. The breakfast was excellent, a taste of Greece in every little bite! The view is absolutely spectacular! Nick was exceptional! Thank you!
Stayed 4 nights in Nov 2019
Response from Reservations on 18 Nov 2019
Dear Anonymous, Theoxenia and Nick thank you for your kind words. We wish to see you again in the future.

8/10 Good

Orlindo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Reservations on 11 Nov 2019
Thank you for staying with us. We are looking forward to see you again.

8/10 Good

Nishib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Reservations on 13 Oct 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Reservations on 5 Oct 2019
Dear anonymous.Thank you for your 5/5 voting. We are looking forward to meet you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent location in the heart of Fira and great breakfast. Whilst the room did not have sunset views, the terrace did and and all the arrears around the hotel. Our second stay in Fira and this hotel was a fantastic option
Stayed 4 nights in Sep 2019
Response from Reservations on 17 Sept 2019
Thank you for your kind words about Theoxenia Hotel and for staying with us. We are looking forward to see you again.

2/10 Terrible

CF, Canada

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Big rooms but quite tired and run down. Superior rooms with sea view means big dark room with a little window. If you stretch your neck you get a glimpse of water over a common terrace and lots of shop roofs and dirty sun canopies. Very much below average for above average price.
Stayed 2 nights in Sep 2019
Response from Reservations on 15 Sept 2019
Dear Guest, thank you for dedicating a part of your free time to write your review. Regarding your review we can say that we are really very sorry if you feel like this but please note that: a) the rooms are renovated 2 years ago and are repairing for possible damages ( painting e.c.t.)every year. b) Dark room with two windows 1.20m. x 0.80m. and looking to the open horizon, is impossible( always talking about your room only,as the rest rooms are different ). c) There was not need for stretching your neck, as you have front of you a common patio 5m. x 7m.and you may use the area, as it is dedicated only for your room and the adjoining room. d) Regarding the view we can refer you to the reviews and their high score of our previous Guests. And of course as you may understand we are not responsible for the dirty sun canopies of the shops around of us . e) About our prices. Of course this is your opinion and we have to accept it even if we disagree,but we suggest you to compare our rates with other rates of similar hotels on Fira's caldera.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My partner and i stayed here either side of a trip to Ios for 3 nights. On both occasions we had a room with the most amazing view of the caldera, and we had breakfast served on our terrace. George and his team were at our disposal the whole time and couldn't have been more helpful. I would recommend this place in a heartbeat. Definitely worth paying for a superior room with sea view. Rooms 8 & 9 on the terrace are exceptional.
Stayed 2 nights in Sep 2019
Response from Reservations on 10 Sept 2019
Dear Mrs. Lou Theoxenia and George personally, thank you for your kind review. It was so nice for us that we hosted you in Theoxenia. You and your partner, are people so polite and with nice mood. This makes us to serve you with the most positive spirit we have. We wish to see you in the future and accommodate you again as much better is possible. It was very nice to meet you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Reservations on 10 Sept 2019
Thank you for your 5/5 review and vote. Theoxenia hotel always strive to keep its guests happy and satisfied. And will keep on trying for the best.