Lobby

Reviews of Pavilion Inn

3 out of 5
Pavilion Inn
1280 North 4th Street, Rosemary and 4th Street, San Jose, CA

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 904 reviews" "
Rating 8 - Good. 304 out of 904 reviews" "
Rating 6 - Okay. 159 out of 904 reviews" "
Rating 4 - Poor. 73 out of 904 reviews" "
Rating 2 - Terrible. 69 out of 904 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It sucked period
Stayed 1 night in Feb 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price
Stayed 1 night in Feb 2023
Response from Guest Relations on 25 Feb 2023
Hello Monique,Thank you so much for your review, we appreciate your feedback and hope to see you again.

10/10 Excellent

Randy

Stayed 1 night in Feb 2023
Response from Guest Relations on 13 Feb 2023
Hello Randy,Thank you so much! We thank you for your loyalty, see you soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Guest Relations on 30 Jan 2023
Hello Anonymous,Thank you so much for the awesome rating, we are so glad to hear you enjoyed your time with us, we hope we get the pleasure of hosting you again soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disappointing
There was a " will return at ___ time" notice on the front door and it was locked. Luckily I came upon reopening but I don't think I've ever been to a hotel that does this, which is worrisome since people can be arriving at any time. Room was fine in terms of cleanliness. Shower didn't get that hot, it was barely hot enough to not feel cold. Heater was funky and kinda worked but didn't at the same time. Pretty important when it's cold and there's minimal covers on the bed. Overall, left a bad taste in my mouth. That was enough to realize I definitely don't need to come back.
Stayed 1 night in Jan 2023
Response from Guest Relations on 25 Jan 2023
Hello Anonymous,Sorry to hear that having a sign at the front door telling guests what time front desk would return left a bad taste in your mouth, as you may not know, many businesses these days are short staffed and ask for patron's patience during this unfortunate time.If you were so uncomfortable in your room, a quick phone call to the desk could have taken care of any issues you were having so that your stay could be as comfortable and enjoyable as possible, please let front desk know of any issues you are experiencing immediately, not after check out. Thank You.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Guest Relations on 17 Jan 2023
Hello Anonymous,Thank you for the rating, we hope we can provide you with even more exceptional service on your next visit.

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and property was very clean. Comfortable furniture, lots of TV channels, quick and easy check in.
Stayed 1 night in Dec 2022
Response from Guest Relations on 3 Jan 2023
Hello Angelica,Thank you so much for taking the time to post your review, we are happy to hear you found your stay comfortable and enjoyable. We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service, room was okay.
The room itself was clean and comfortable - I got a 2 bed room. It was advertised as queen beds but they were full beds. It took me 30 minutes to check in because the staff wasn't very aware of what do to. She said I was lucky I got there when I did because she was about to go on break. She said she had worked there for years but there was an issue because she had never had to check-in someone with a service dog. Also she complained that I booked an accessible room and if and handicapped person needed a room, it wouldn't be available. But rooms are pre-booked so how would that even be a problem? Not comimg back just to never have to deal with that person again. Unprofessional and incompetent.
Stayed 1 night in Dec 2022
Response from Guest Relations on 26 Dec 2022
Hello Anonymous,Thank you for your feedback, if you were booked in an accessible room with 2 beds, the beds are double beds and advertised as such. I would like to hear more about your experience, please call the property and ask to speak to the Manager. Thank You.

2/10 Terrible

juan

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Guest Relations on 12 Dec 2022
Hello Patrick,Thank You for the rating, we hope to see you again so that we may make your stay even more enjoyable and comfortable.

10/10 Excellent

Hirendeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well room was spacious and mattress are very good too. Amazing room .
Stayed 1 night in Nov 2022
Response from Guest Relations on 21 Nov 2022
Hello Hirendeep,Thank You so much for your review, we appreciate it and are happy to hear you enjoyed your time with us, we hope to see you again soon!

8/10 Good

Alejandro

Stayed 1 night in Nov 2022

10/10 Excellent

habtamu

Stayed 1 night in Oct 2022
Response from Guest Relations on 28 Oct 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kellii

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated, comfortable beds, refrigerator, microwave and plenty of parking.
Stayed 1 night in Oct 2022
Response from Guest Relations on 24 Oct 2022
Hello Kellii,Thank you so much for your review, we appreciate it and hope to see you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying here always clean and friendly service.
Stayed 1 night in Oct 2022
Response from Guest Relations on 24 Oct 2022
Hello Christina,Thank You so much for your review, we appreciate it and are happy to hear you enjoyed your stay with us, we hope to see you again soon.

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Relations on 22 Sept 2022
Hello Jared,Thank You for your rating, we hope we will be able to make your next stay more enjoyable and comfortable.

6/10 Okay

LINDSAY

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I arrived to the hotel at 8 pm, the front door to the hotel was locked with a chain and there was a sign saying they would be back in a half hour. After hours of traveling after expecting the 24/7 front desk service, this was really upsetting. In the morning, I tried to stop in at 7 am to get the wifi password and the lock was there again!! The sign said they would be back at 6 am, so it had been locked for a long time. The room itself was reasonably nice and clean, but being locked out of the front desk service twice made me never want to stay there again.
Stayed 1 night in Sep 2022
Response from Guest Relations on 20 Sept 2022
Hello Lindsay,Sorry but we do not have a "chain" at the front doors, yes, front desk has a sign that they put up when they go to lunch or break, per California law, the clock on the door lets you know what time they are expected back. There is absolutely no "chain" at any time whatsoever.

2/10 Terrible

Silvia

Travelled with family
Disliked: Staff & service
I didn’t stay. The staff was rude, offensive, mocking. When I arrived I saw someone entering a red suv, didn’t say anything to me even watching me take my bags out the car. I get to door and locked with sign to return. I text chat expedia. Expedia calls the hotel and the woman leaves the suv to answer the phone. She unlocks door and has a super long face so I said expedia texted me they called was that them on the phone? She gave me attitude, I said I texted them as I’ve never showed up to a locked hotel and wasn’t sure what to do. She spoke to me like a rude angry mom would talk to a kid and said I’m all alone here. I just couldn’t stay where there’s only 1 female employee the whole night and she was so rude. I said I can’t stay here with your attitude and she said you’ve already been charged and can’t get your money back and laughed.
Stayed 1 night in Aug 2022
Response from Guest Relations on 23 Oct 2022
Hello Silvia,Yes, you did not stay as front desk was not accepting of the foul language you were using toward her and asked to you leave the property.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It a not a nice location , the first room they gave us was on the back side that backup to the freeway , there was a not so nice smell like a dead animal coming from the bushes .. requested a new room . Second room was ok , but there was a group of guys sitting in a truck smoking pot in the parking lot .. charged to much $$ for what you got . Will not stay again … The girl at the desk was very sweet and gave us a new room supposably the last one she had but yet the parking lot never looked as if the hotel was full ..
Stayed 1 night in Jun 2022
Response from Guest Relations on 14 Jul 2022
Hello Anonymous, Sorry to hear that the guests sitting in their personal vehicle bothered you, the parking lot may not have looked full of cars but keep in mind not all guests bring their own vehicle. Sorry you did not enjoy your stay with us, we Thank You for your comments.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Guest Relations on 14 Jul 2022
Hello Carmen, Thank You so much for your rating, we appreciate your feedback and hope to see you again when your travels bring you back to the area.

8/10 Good

Riquelme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Guest Relations on 5 Jul 2022
Hello Riquelme, Thank You for your review, we hope to see you again to provide you with an even better experience.

10/10 Excellent

Edmund

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in san jose
Super clean hotel. Rose at the front desk is a gem! Always very friendly
Stayed 1 night in Jun 2022
Response from Guest Relations on 20 Jun 2022
Hello Edmund, Thank you so much for your review, we appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice and clean. I enjoyed my stay here ☺️
Stayed 1 night in Jun 2022
Response from Guest Relations on 20 Jun 2022
Hello Kathleen, Thank you for your review, we are happy to hear you enjoyed you stay with us and hope to see you again when your travels bring you back to the area.

8/10 Good

Mario

Stayed 1 night in Jun 2022

10/10 Excellent

Aaron

Stayed 1 night in Jun 2022

10/10 Excellent

Guadalupe Herrera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really good customer service
Stayed 2 nights in Jun 2022
Response from Guest Relations on 13 Jun 2022
Hello Guadalupe, Thank You so much for the 5 star rating, we appreciate it and are happy to hear you enjoyed your stay with us, we hope to see you again soon.

6/10 Okay

Michelle

Business traveller
Liked: Staff & service
Stayed 6 nights in Jun 2022
Response from Guest Relations on 12 Jun 2022
Hello Muchelle, Thank you so much for your review, we appreciate it and hope we can make your next stay more enjoyable and comfortable.

8/10 Good

Isha

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest Relations on 31 May 2022
Hello Isha, Thank You so much for the rating, we hope we can provide you with an even better experience on your next visit.

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest Relations on 31 May 2022
Hello Wilfredo, Thank you so much for the awesome rating, we appreciate it and hope to see you again when your travels bring you back to the area.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The lady who checked us in was super friendly. A few minutes after I got to my room, the front desk called to make sure everything was up to par in the room. Was staying with a friend so it was nice that the sink and mirror were outside of the bathroom so one of us could shower while the other was getting ready.
Stayed 1 night in May 2022
Response from Guest Relations on 12 Jun 2022
Hello Anonymous, Thank You so much for your review, we appreciate your feedback and hope to see you again when your travels bring you back to the area.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed and clean room, especially for the price.
Stayed 1 night in May 2022
Response from Guest Relations on 10 Jun 2022
Hello Thomas, Thank You so much for your review, we appreciate it and are happy to hear you enjoyed your stay with us, we look forward to seeing you soon.

10/10 Excellent

steven

Stayed 1 night in May 2022
Response from Guest Relations on 23 May 2022
Hello Steven, Thank You so much for your review, we are happy to hear you enjoyed your stay with us and we hope we get the pleasure of seeing you again soon.

10/10 Excellent

Yamell

Stayed 2 nights in May 2022

8/10 Good

Krisna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest Relations on 2 May 2022
Hello Andrew, Thank You so much, we appreciate your feedback and hope to see you again.

8/10 Good

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Guest Relations on 2 May 2022
Hello Jose Luis, Thank You so much, we hope to see you again.

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2022
Response from Guest Relations on 2 May 2022
Hello Nallely, Thank You so much, we are glad to hear you enjoyed your stay with us, hope to see you again.

8/10 Good

Jose luis

Travelled with family
Liked: Property conditions & facilities
Ok hotel
Is an ok hotel but customer service is a little disappointed
Stayed 2 nights in Apr 2022
Response from Guest Relations on 24 Apr 2022
Hello Luis, Thank You for your review, we appreciate your feedback.

8/10 Good

Abel

Stayed 1 night in Apr 2022
Response from Guest Relations on 25 Apr 2022
Hello Abel, Thank You for your review, we hope to see you again.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue i had was that refrigerator stopped working in middle of night & my items went bad. Informed the front desk of issue when checked out.
Stayed 1 night in Apr 2022
Response from Guest Relations on 5 May 2022
Hello Bryan, Thank You for your review, we appreciate it, so sorry that happened, we Thank You for letting us know of the issue.

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place to stay
Stayed 1 night in Apr 2022
Response from Guest Relations on 18 Apr 2022
Hello Rafael, Thank You so much for your review, we appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Yia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Guest Relations on 4 Apr 2022
Hello Yia, Thank You so much for your review, we appreciate it and hope to see you again soon.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Guest Relations on 29 Mar 2022
Hello Omar, Thank You so much for your review, we appreciate hearing your feedback and are very happy to hear you enjoyed your stay with us. We hope we get the pleasure of seeing you again when your travels bring you back to the Bay Area.

10/10 Excellent

Jessica, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Mar 2022
Response from Guest Relations on 29 Mar 2022
Hello Jessica, Thank You so much for your review, we appreciate it and are delighted to hear you enjoyed your stay with us, we hope we get the pleasure of seeing you again soon.

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Surroundings
I like the quiet surroundings. I felt safe during my stay.
Stayed 1 night in Mar 2022
Response from Guest Relations on 23 Mar 2022
Hello Joe, Thank You so much for your review, we appreciate it and are glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Big rooms.
Stayed 1 night in Mar 2022
Response from Guest Relations on 22 Mar 2022
Hello Ashley, Thank You so much for your review, we appreciate your feedback and are happy to hear you enjoyed your stay with us, we hope to see you again soon.