View from property

Reviews of Grand Bay Hotel San Francisco

4 out of 5
Grand Bay Hotel San Francisco
223 Twin Dolphin Dr, Redwood City, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1007 reviews" "
Rating 8 - Good. 194 out of 1007 reviews" "
Rating 6 - Okay. 137 out of 1007 reviews" "
Rating 4 - Poor. 76 out of 1007 reviews" "
Rating 2 - Terrible. 64 out of 1007 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Alireza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering the room, I noticed that the bed did not have a sheet. Despite calling the front desk to request either a bed sheet or a room change, no action was taken to resolve the issue. This lack of attention to basic amenities greatly impacted my comfort during the stay. Furthermore, the next morning, when I attempted to use the iron to press my shirt, I discovered that it was not functioning properly. This added inconvenience only compounded my dissatisfaction with the overall experience.
Response from General Manager on 26 Mar 2024
Dear Alireza, Thank you for reviewing your recent experience at our hotel. Please accept our apologies for the issues you encountered with the room assigned to you and for the lack of attentiveness from our front desk associates. We have shared your comments with the appropriate teams to ensure a much better guest experience moving forward. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Warmest regards,Benjamin Duverge,General Manager

10/10 Excellent

Mischell, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel with a fabulous staff. The bar has excellent drinks, and the restaurant has scrumptious food. The rooms are comfortable, and the beds are luxurious. This was my second time staying here, and I will definitely stay again if I get to go back.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Mischell, Thank you for being our guest once again and for the feedback. We are pleased to know you had a great time at our on-site restaurant and enjoyed the delicious food and drinks we serve. We are also glad to know that you were delighted with our devoted associates and comfortable accommodations. We are grateful for your comments and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an appointment at Stanford Medical Center in the morning. This is a nice hotel easy on and off the 101 close to the medical facility.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Jeffrey, Thank you for taking the time to evaluate your experience at Grand Bay Hotel San Francisco. We are pleased to know that our location near the medical facility was perfect for your needs and appreciate your comments. It was a pleasure having you here, and we look forward to hosting you again.Safe and Happy Travels,Benjamin Duverge,General Manager

6/10 Okay

Anfisa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff at the bar and reception desk are very unfriendly. They double charged me for my room and I had to ask for refund twice. I found hair on the robe in the room which made me wonder if they wash them. Everything is super over priced. I am never coming back here.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Anfisa, Thank you for taking the time to evaluate your recent stay at our hotel. We are genuinely sorry for the service concerns you had with our front desk associates and apologize for the difficulties you experienced while getting the refund. We value your feedback, and have shared your comments with the appropriate teams to ensure such concerns are not repeated. We also appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Warmest regards,Benjamin Duverge,General Manager

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities
The main floor was nice as it sits along the water and the restaurant was good. The rooms need to be upgraded and the walls are very thin so you could hear next door which made it hard to sleep at times.
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Elizabeth, Thank you for being our guest and for the feedback. We are glad to read you had an overall satisfactory visit and that you enjoyed your time at the restaurant. However, we are sorry to read that the room you were in did not meet your expectations. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and well appointed facilities. Spacious room with plenty of work space area.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Mar 2024
Dear Keith, Thank you for choosing to stay at Grand Bay Hotel San Francisco and for the feedback. We are pleased to know we exceeded your expectations and appreciate you mentioning how much you liked our spacious and comfortable accommodations. We are grateful for your comments and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

8/10 Good

Gerald, Meadow Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Gerald, Thank you for being our guest at Grand Bay Hotel San Francisco. We are glad you had a pleasant stay with us and hope to see you again soon. Safe and Happy Travels,Benjamin Duverge,General Manager

8/10 Good

Robertta

Travelled with family
Liked: Cleanliness, amenities
We stay here often. At least every 8 weeks. Overall a good experience. The staff are good, except for one cranky woman at the front desk. She seems unhappy in her job and unwilling to offer customer service. We asked to borrow a pair of scissors to cut tags off of our baggage that was in our room. She said we would have to bring our bags down to the front desk from our room! We ended up getting a steak knife from the very nice guy at the restaurant to take up to our room and cut the tags. A very simple thing, but made difficult by an employ who doesn’t get it!
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Robertta, Thank you for being our guest at Grand Bay Hotel San Francisco once again and for the feedback. We are delighted to know your overall visit with us was pleasant and appreciate you mentioning our devoted associates. However, we are genuinely sorry for the service concerns you had with one of our front desk associates, and we have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Edwin, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Grand Bay Hotel San Francisco. We hope to have the pleasure of doing so again on your next visit to the area.Safe and Happy Travels,Benjamin Duverge,General Manager

6/10 Okay

Jeffery

Travelled with partner
Disliked: Staff & service
We had to move rooms in the middle of the night because of noise and someone that kept trying to open the middle adjoining door. Service at the restaurant downstairs was good. Overall, the front desk staff is very inaccurate and may mess up your reservation (Sending you to a double bed instead of a king), or put you in a bad room. Overall the hotel is not a 4 star hotel. It's not even close to a star IMO.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Jeffery, Thank you for taking the time to review your recent stay at our hotel. We regret that the room type you requested was not available, and genuinely sorry for the major inconvenience caused by the neighboring patron. We have taken note of your comments and have shared them with the appropriate team to ensure such concerns are not repeated. We are grateful for your patience and hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Warmest regards,Benjamin Duverge,General Manager

6/10 Okay

Marino Vilano

Liked: Staff & service
A lot of misleading information. For one the view from my room was a rooftop of another floor. Had no microwave, no refrigerator. Not a fan of having to park for parking when I already paid a decent amount for the room.
Response from General Manager on 9 Mar 2024
Dear Mr. Vilano,Thank you for choosing to stay at our hotel and for the feedback. We are genuinely sorry for not meeting your expectations with the in-room amenities and understand the frustration caused by the views from the room assigned to you. In the future, please know our front desk is always available to make you as comfortable as possible. We also regret your disappointment with the parking fees. We appreciate your patience and hope to see you again to provide you with a much better impression.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the hotel staff to the restaurant service was amazing
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Cheryl, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted associates. We will surely share your compliments with our team to keep them motivated. It was a pleasure hosting your visit, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

yijia, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property and very quiet. I will come back again.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Yijia, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are delighted to know we exceeded your expectations with our comfortable and well-kept property. We are pleased to hear about your return and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Michael

Excellent service and cleanliness.
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Michael, Thank you for choosing to stay at Grand Bay Hotel San Francisco and for taking the time to evaluate your recent experience. We are delighted to know that we exceeded your expectations and appreciate you mentioning our clean property and devoted associates. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Violina

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk were so nice.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Violina, Thank you for taking the time to share your recent experience at Grand Bay Hotel San Francisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted front desk associates. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear April, Thank you for the generous rating of Grand Bay Hotel San Francisco. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from General Manager on 5 Mar 2024
Dear Patricia, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Grand Bay Hotel San Francisco. We look forward to welcoming you back on your next visit!Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The people are great here. They are very helpful.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear John, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are delighted to know we exceeded your expectations with our hospitality and will surely share your compliments with our devoted associates to keep them motivated. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in, the staff was kind and courteous. The facility was very clean and we did not have any issues. We will definitely be booking our next stay here next time we are in the area.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Lisa, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are pleased to know you had a great time here and appreciate you mentioning our devoted associates and comfortable property. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Becky, We are delighted you enjoyed your stay at Grand Bay Hotel San Francisco. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Safe and Happy Travels,Benjamin Duverge,General Manager

4/10 Poor

Sou

Liked: Property conditions & facilities
Would not stay here again. Had to pay $30 for parking and door to room did not work.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Sou, Thank you for taking the time to review your recent stay at our hotel. Please accept our apologies for the issues you had with the door to your assigned room and for the inconvenience this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret your disappointment with our parking fees. We appreciate your patience and hope you will give us another opportunity to provide you with the flawless stay you deserve.Warmest regards,Benjamin Duverge,General Manager

8/10 Good

yachiao

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Yachiao, Thank you for the wonderful rating for Grand Bay Hotel San Francisco! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Safe and Happy Travels,Benjamin Duverge,General Manager

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Aaron, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & They have a nice Gym.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Diego, We want to thank you for choosing to stay with us at Grand Bay Hotel San Francisco. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. We also appreciate you mentioning how our fitness center enhanced your time with us. It would be an honor to host you again when you return to San Francisco. Have a wonderful day, and travel safely.Safe and Happy Travels,Benjamin Duverge General Manager

8/10 Good

Vijay Kumar

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Mr. Kumar, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Grand Bay Hotel San Francisco. We look forward to welcoming you back on your next visit.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

rainer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great spot. Only hotel in the bay area I would stay at.
Stayed 2 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Rainer, We are delighted to hear that you consistently find our hotel to be a great spot, and we appreciate your loyalty as the only choice for accommodation in the Bay Area. Providing a positive and memorable experience for our guests is our utmost priority, and we look forward to welcoming you back to Grand Bay Hotel San Francisco on your future visits. Thank you for taking the time to share your feedback, and we are thrilled to be your preferred hotel in the Bay Area.Safe and Happy Travels,Benjamin Duverge General Manager

8/10 Good

SILENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overnight stay was great! Beautiful property. Quick friendly check in check out. The bar was amazing! Thank you!
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Silena, We sincerely appreciate your positive feedback on your recent overnight stay at Grand Bay Hotel San Francisco. It brings us immense joy to learn that you found our property beautiful and that your check-in and check-out experiences were both quick and friendly. We're thrilled to hear that you enjoyed the ambiance of our bar, and we extend our heartfelt gratitude for your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay!Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Tony, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Grand Bay Hotel San Francisco. We look forward to your return and wish you all the best with your future travels. Safe and Happy Travels,Benjamin DuvergeGeneral Manager

10/10 Excellent

Nadia Ortega De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff, the Sheets, the Towels all on Point. I would definitly love to stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Ms. Ortega De, We are delighted you chose to stay with us at Grand Bay Hotel San Francisco. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations and exceptional service. Thank you for taking time out of your busy day to recognize our efforts. We look forward to welcoming you again soon. Warmest regards,Benjamin DuvergeGeneral Manager

6/10 Okay

Jillian

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Hidden fees no spa had room available for early check in it was 1130 and was going to make me pay 50$ but complementary early check in is 1 for free won’t stay here again ever
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Jillian, Thank you for taking the time to relay your thoughts to us. We regret the disappointment you had with regard to the early check-in charge and that any fee came as a surprise to you. We appreciate your sentiments in this regard. Moreover, we are sorry if we could not provide you with an enjoyable visit. It is our hope you will change your mind and allow us to host you on a future date. Warmest regards,Benjamin DuvergeGeneral Manager

2/10 Terrible

FREDDIE

Stayed 1 night in Jan 2024
Response from Benjamin Duverge General Manager on 3 Feb 2024
Dear Freddie, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Mary Anne, San Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and is either new or recently upgraded. The rooms large and very quiet.
Stayed 1 night in Jan 2024
Response from Benjamin Duverge General Manager on 10 Jan 2024
Dear Ms. Anne,Thank you for taking the time to share feedback about your stay. We are delighted to know your room was perfect and that you also loved our well-kept property. Thank you again; we look forward to your next stay at the Grand Bay Hotel San Francisco.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit family in the area , nice staff, we had a great room with beautiful views
Stayed 3 nights in Dec 2023
Response from Benjamin Duverge General Manager on 10 Jan 2024
Dear Tina, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Grand Bay Hotel San Francisco! We are delighted that you thoroughly enjoyed your stay, most notably our comfortable rooms, devoted staff, and exceptional views. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Safe and Happy Travels,Benjamin Duverge General Manager

6/10 Okay

Christien

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Dear Christien, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Annalisa

Stayed 1 night in Dec 2023
Response from Benjamin Duverge General Manager on 1 Jan 2024
Dear Annalisa, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Grand Bay Hotel San Francisco.Happy Holidays and Happy New Year!Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed to visit family, they gave us a nice room with views on all sides, staff is friendly, it is very clean and lobby and bar
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Dear Tina,Thank you for the wonderful review of Grand Bay Hotel San Francisco. We are thrilled to read about your stay and how much you enjoyed our friendly service and spotless lobby. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more; we look forward to hosting you again on your next visit.Safe and Happy Travels,Benjamin Duverge General Manager

2/10 Terrible

patricia

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Really disappointed with my last stay here. A/C didn’t work. Fridge didn’t work. 30$ parking fee. $50 pet fee. Used to be a nice hotel but room felt worn and grungy
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Patricia, Thank you for taking the time to evaluate your stay. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. We take safety precautions very seriously and will have our property engineer inspect the room immediately to investigate this further. Thank you for taking the time to bring this to our attention. We appreciate your patience and will share your message appropriately. Also, our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. Furthermore, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We hope you will visit again so we can provide you with the flawless visit you deserve.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay annually for Christmas
Refrigerator in cabinet had some previous spillage in the back. Makeup mirror not working. Lighting in bathroom not very good for putting on makeup, especially without the makeup mirror working. Front desk kind and pleasant. Other than what I mentioned, the room was clean. I actually recommended this Hotel to a friend to stay at next year. I feel personally very safe when staying at this Hotel.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Connie, Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize for the concerns you had with the in-room amenities. We would love another opportunity to bestow the hospitality we customarily provide. We are grateful for your recommendation and look forward to welcoming you at Grand Bay Hotel San Francisco again soon.Safe and Happy Travels,Benjamin Duverge General Manager

6/10 Okay

Gary

Stayed 3 nights in Dec 2023
Response from General Manager on 13 Jan 2024
Dear Gary, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warmest regards,Benjamin DuvergeGeneral Manager

8/10 Good

Derrick

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Benjamin Duverge General Manager on 23 Dec 2023
Dear Derrick, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Grand Bay Hotel San Francisco so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was very clean, nicely decorated, very comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Deborah, Thank you for taking the time to evaluate your recent stay at Grand Bay Hotel San Francisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our clean and comfortable property. It was a pleasure having you here, and we look forward to welcoming you again.Warmest regards,Benjamin Duverge,General Manager

8/10 Good

Elizabeth, Sugarloaf

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Elizabeth, Thank you for your nice rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Grand Bay Hotel San Francisco.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Benjamin Duverge General Manager on 16 Dec 2023
Dear Lynne, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Grand Bay Hotel San Francisco.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Benjamin Duverge General Manager on 12 Dec 2023
Dear Miguel, On behalf of our team at Grand Bay Hotel San Francisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Safe and Happy Travels,Benjamin Duverge General Manager

4/10 Poor

Amy

The only available ADA Parking located on the second floor of the garage (which is across the large turnaround for cars) is poorly marked. The only way to to get to the lobby from the ADA parking includes a dinky, smelly elevator to the first floor and then a glass door to exit the parking garage stairway which has no accessible access button. It is then more than 200ft to the lobby doors. When I asked for directions to the ADA parking the front desk staff, Haley, was extremely upset that I needed any explanation and scoffed at my suggestion of a map. I won’t be returning, and wouldn’t suggest anyone with any mobility issues to stay here.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Amy, Thank you for providing us with your honest evaluation. We always want our guests to have a seamless visit and leave with a favorable impression of our hotel. Therefore, it is disappointing to know we could not meet your expectations. Firstly, we regret any inconvenience you had with the parking area. We are also sorry for the difficulty you had in reaching the lobby and for the behavior of one of our associates at the front desk. We value your thoughts and assure you to convey your comments appropriately. It is our hope you will select us again on a future date. Warmest regards,Benjamin DuvergeGeneral Manager

10/10 Excellent

Piyali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee machine in the room was not working but besides that, comfortable stay.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Piyali, Thank you for choosing Grand Bay Hotel San Francisco and sharing your experience. We are pleased you enjoyed your stay overall and appreciate all of your feedback, the positive as well as the things that would have advanced your experience. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Safe and Happy Travels,Benjamin Duverge General Manager

8/10 Good

Chao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Chao, Thank you for being our guest at Grand Bay Hotel San Francisco and for the review. We are pleased to know you were delighted with our clean and comfortable property. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice people :))
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Nathan, Your kind comments and excellent rating are greatly appreciated by all of us here at Grand Bay Hotel San Francisco. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 6 Dec 2023
Dear Denise, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Grand Bay Hotel San Francisco, and we look forward to welcoming you back soon.Safe and Happy Travels,Benjamin Duverge General Manager

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfy beds
They have super comfortable beds, the bathrooms are a bit outdated.
Stayed 1 night in Nov 2023
Response from General Manager on 2 Dec 2023
Dear Megan, We appreciate your gracious rating about your stay at Grand Bay Hotel San Francisco. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Safe and Happy Travels,Benjamin Duverge General Manager