Property amenity

Reviews of The Clancy, Autograph Collection

4 out of 5
The Clancy, Autograph Collection
299 2nd St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 700 out of 1000 reviews" "
Rating 8 - Good. 185 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with family, Business traveller
I love our room very big and nice
Stayed 1 night in Apr 2024
Response from The Clancy Team on 10 Apr 2024
Maria, thank you for giving us such a great score! We're happy to hear you enjoyed our guestroom size! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff and clean rooms.
Stayed 1 night in Apr 2024
Response from The Clancy Team on 8 Apr 2024
Thank you, Stephanie, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much! Staff were super friendly and helpful!
Stayed 1 night in Mar 2024
Response from The Clancy Team on 8 Apr 2024
Margarita, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our Clancy Team. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with tremendous service
Stayed 7 nights in Mar 2024
Response from The Clancy Team on 8 Apr 2024
Thank you, Robert, for giving us such an excellent score! Thank you for your kind words regarding our Clancy Team. We hope that you come back to The Clancy next time you are in San Francisco!

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and clean. The location is perfect to reach public transport, art museums and jazz clubs. Staff are friendly and professional.
Stayed 2 nights in Mar 2024
Response from The Clancy Team on 2 Apr 2024
Hannah, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We’re very glad you enjoyed our location and had great interactions with our Clancy Team. We hope to see you again soon on your next visit to San Francisco!

10/10 Excellent

Kathia Beatriz

Staff was really nice and warm
Stayed 4 nights in Mar 2024
Response from The Clancy Team on 1 Apr 2024
Kathia Beatriz, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Sir, Saint Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean safe
Stayed 2 nights in Mar 2024
Response from The Clancy Team on 25 Mar 2024
Sir, we appreciate you taking the time to leave us an amazing review! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 Excellent

Frank Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I love the stay
Stayed 2 nights in Mar 2024
Response from The Clancy Team on 13 Mar 2024
Frank Paul, thank you for the awesome review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
great property. super nice, as advertised.
Stayed 2 nights in Feb 2024
Response from The Clancy Team on 8 Mar 2024
Thank you, Kieran, for the rave review! Please tell your friends about The Clancy and we look forward to welcoming you back next time you are in San Francisco!

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am enjoying my staying, it is so quiet and calm!
Stayed 1 night in Mar 2024
Response from The Clancy Team on 6 Mar 2024
Cecilia, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Bernice

Stayed 1 night in Feb 2024
Response from The Clancy Team on 6 Mar 2024
Thank you, Bernice, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Sakura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and spacious. Staff friendly and helpful. Walking distance to everything.
Stayed 3 nights in Feb 2024
Response from The Clancy Team on 26 Feb 2024
Sakura, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how clean it was
Stayed 1 night in Feb 2024
Response from The Clancy Team on 20 Feb 2024
Thank you, Adrian, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

6/10 Okay

Tamara

Liked: Cleanliness
The hotel only offers valet parking which they said was $90 plus tax. There was also a $30 destination fee charged. Area was fine, somewhat safe but also still have to remain on guard. The room itself was nice, but not necessarily worth $200 a night.
Stayed 1 night in Feb 2024
Response from The Clancy Team on 16 Feb 2024
Tamara, Thank you for taking the time to send us your feedback. We appreciate hearing on how our guests' visits were and ways that we can improve our service. We will be reviewing your notes, and we hope for another chance to welcome you back to The Clancy San Francisco soon.

4/10 Poor

Ioana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were told we had a 30 dollar credit each day and so we used it at the bar and brunch. However, upon receiving the bill we found that there was a 25 dollar fee per time call e a “transient” fee. Place was clean and staff was nice but the shady transactions like this make it a hotel I will not go back to or recommend to others.
Stayed 2 nights in Feb 2024
Response from The Clancy Team on 13 Feb 2024
Dear Ioana, Thank you for taking the time to share your feedback regarding your recent stay with us. As we are always striving to provide our guests with exceptional hotel experiences, it's so disappointing to hear this was not the case for you. Regarding our destination fee, we do our best to ensure we are transparent about this fee, whether the booking is placed on Marriott.com or through third-party travel sites. We truly apologize for the impact it had on your time with us. Should there be anything further I can assist you with, please don't hesitate to ask. We hope to have another opportunity to welcome you to The Clancy San Francisco to give a more memorable visit.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Clancy Team on 22 Jan 2024
Thank you, Gary, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful,cool place. Nicely decorated but the parking is crazy at 80.00 per night. I know it’s downtown San Francisco but that’s crazy. I would definitely stay again just because the hotel decor was awesome!
Stayed 2 nights in Jan 2024
Response from The Clancy Team on 18 Jan 2024
Angela, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clancy
Hotel room was quite spacious for being in SF. Everything was up to date and cozy and comfortable. Would stay there again
Stayed 1 night in Jan 2024
Response from The Clancy Team on 18 Jan 2024
Kristen, thank you for taking the time to leave us such a fantastic review! We look forward to welcoming you back to The Clancy soon!

8/10 Good

Daniella, Montclair

Stayed 1 night in Jan 2024
Response from The Clancy Team on 1 Feb 2024
Daniella, Thank you for the awesome score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Clancy Team on 8 Jan 2024
Thank you, Jennifer, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 Good

Candice

Stayed 1 night in Dec 2023
Response from The Clancy Team on 8 Jan 2024
Candice, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We hope to see you again on your next visit to San Francisco!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from The Clancy Team on 4 Jan 2024
Nicholas, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun times at The Clancy
What a lovely SF hotel in a great location! The destination fee includes several perks including a generous pour of wine in the evening and a $25 food/ beverage credit which paid for lattes and pastries in the morning. The staff were friendly and helpful. The patio and all common areas are colorful and relaxing. The only drawback is the expensive valet parking which took 15+ minutes to get car handed off and 35+ minutes to get it back at departure. It was busy (NYE) but it was a negative for the hotel. The Clancy is walking distance to the Ferry market, the trains running on Embarcadero and the beautiful Salesforce rooftop park.
Hotel lobby
Outdoor space
Salesforce park
NYE midnight fireworks viewed from Rincon park
Stayed 1 night in Dec 2023
Response from The Clancy Team on 4 Jan 2024
Thank you for taking the time to write us a wonderful review! We’re very glad you enjoyed so many aspects of our hotel and had great interactions with our Clancy Team. We appreciate hearing on ways we can improve our service, and we will be following up with your notes regarding our valet. Thank you for sharing your beautiful pictures and we look forward to welcoming you back to The Clancy!

10/10 Excellent

Edgar A.

Stayed 3 nights in Dec 2023
Response from The Clancy Team on 4 Jan 2024
Thank you, Edgar, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 Terrible

Vincent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At check in i was changed double the deposit because the desk clerk couldnt understand how to check lf it wents through. Luckily my card didnt allow a third time to be processed but she definitely tried.
Stayed 1 night in Dec 2023
Response from The Clancy Team on 4 Jan 2024
Vincent, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We're disappointed by the experience that you mentioned during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

4/10 Poor

chariza

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The vallet and parking situation in this place is the worse I have ever seen in my life.
Stayed 1 night in Dec 2023
Response from The Clancy Team on 4 Jan 2024
Chariza, thank you for taking the time to leave us a review. We sincerely apologize for your valet experience and for not meeting your expectations during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

8/10 Good

Angie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 3 Jan 2024
Thank you, Angie, for giving us such a great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Leilani

Stayed 2 nights in Dec 2023
Response from The Clancy Team on 1 Feb 2024
Thank you, Leilani, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from The Clancy Team on 3 Jan 2024
Thank you, Kim, for the great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Pedro

Liked: Amenities
Stayed 1 night in Dec 2023
Response from The Clancy Team on 3 Jan 2024
Thank you, Pedro, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 Terrible

Malia

Travelled with group
Disliked: Staff & service
I have COVID and could not attend my reservation. I understand the cancellation policy, however we only had ONE NIGHT booked, AND I am sick. I had to eat $250 plus my expedia points. The hotel would have rather I come sick with COVID instead of at least refund me half or let me get a credit for a different night. Makes zero sense that they would rather someone come into the hotel who is sick.
Stayed 1 night in Dec 2023
Response from The Clancy Team on 21 Dec 2023
Malia, thank you for your feedback regarding our cancellation policy. We're sorry you couldn't make your stay and hope you're now feeling better. Rest-assured, your feedback has been heard, and we will use it to improve our services and guest experiences. We hope for the opportunity to welcome you back in the future.

10/10 Excellent

Jian hua

Stayed 2 nights in Dec 2023
Response from The Clancy Team on 21 Dec 2023
Thank you, Jian Hua, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Siuto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from The Clancy Team on 21 Dec 2023
Siuto, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Leopoldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms.
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 21 Dec 2023
Thank you, Leopoldo, for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the decor and the options to eat in the area. The fire pits were amazing!! Great Job Thank you!!
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 21 Dec 2023
Keith, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Lee, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

RACHAEL, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👽
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Rachael, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow and then some!
Wow!!! Best hotel we’ve stayed at in awhile by a long shot. Service in all areas was phenomenal, super friendly, helpful, prompt across all service areas. Hotel is beautiful inside and out, and didn’t feel cheap, although the rate was super reasonable for this time of year in the city. Room was gorgeous, huge L shaped sofa in regular room, Nespresso machine with pods (!!), comfortable bed and pillows. Super fast elevators, hardly had to wait at all although we were on upper floor. Lots of amenities for Gold and higher members. Can’t app bar and restaurant was top notch with fun cocktail offerings. Had breakfast twice, lots of delicious vegetarian options. Can’t say enough good things - really great hotel. Definitely will go back.
Gorgeous large well-appointed rooms
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Frances, for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was awesome! Super helpful and kind! The rooms were a good size and beds were comfortable.
Stayed 1 night in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Megan, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from The Clancy Team on 12 Dec 2023
John, thank you for taking the time to leave us such a fantastic score! We hope we become your home away from home in San Francisco!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Elizabeth, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Anna

Stayed 2 nights in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Anna, for giving us such an excellent score! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 Excellent

Nowsheba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back!
The Clancy was amazing! I honestly have zero complaints. My only complaint is that I wish we could have stayed longer. The room was beautiful, the view from our high floor room was amazing, and every staff member we interacted with was so pleasant. Especially Nelson! He gave us a couple of restaurant suggestions and they were both impeccable! The coffee stand and lobby bar both made excellent drinks. The hotel also gives you so many amenities and goodies! Definitely made our stay worthwhile. I would highly suggest anyone to stay at this property!
Stayed 2 nights in Dec 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Nowsheba, for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Mackensie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Clancy Team on 12 Dec 2023
Thank you, Mackensie, for giving us such an excellent score! We hope we become your home away from home in San Francisco!

10/10 Excellent

Huichul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very modern hotel with kind staffs. Room was clean and shiny. Only thing i can mention is that I visited here during the holiday and the hotel restaurant is only one( and a one little cafe) We can't find that much choices around the area. However, If you walks a bit, you can find some on the way to Union Square.
Stayed 4 nights in Nov 2023
Response from The Clancy Team on 12 Dec 2023
Huichul, thank you for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 Good

sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel is a great location. They dont tell you parking is an additional $80 daily. So it and extra $100 per day. I wish i knew prior to booking
Stayed 1 night in Nov 2023
Response from The Clancy Team on 12 Dec 2023
Sonya, thank you for taking the time to send us your feedback. We appreciate hearing how our guests visit was, and we will be reviewing your comments. We hope to welcome you back to The Clancy San Francisco soon!

10/10 Excellent

Lamond

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Nov 2023
Response from The Clancy Team on 30 Nov 2023
Thank you, Lamond, for the rave review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Far cry from a 4 star hotel hospitality.
A few issues with this stay. 1. Cleanliness was below average for a 4 star hotel. Hair in the shower, mildew in the sink, and very dirty air duct in the bathroom. (you can see it wasn't cleaned in ages, without even looking closely) 2. Cleanliness aside, the hotel is predatory with extra fees. Yes the resort fee is offset by a "$25 food credit" but they don't show the prices for a "full breakfast" which is just a continental breakfast but they claim is different from "continental" which by their definition is just fruit. I was charged over $70 for a breakfast you get for free at other hotels. Even more annoying, the front desk told me their menu says $35 for breakfast, but when you check the menu prices in the TV menu in the room it says "starts at $25" which is confusing and clearly predatory, since they can charge you whatever they want. I've worked in hospitality myself and been to countless numbers of hotels all around the world including the bay area. This one is extremely disappointing, and I will not be back (been here twice.)
Stayed 1 night in Nov 2023
Response from The Clancy Team on 28 Nov 2023
Thank you for taking the time to send us your feedback. We are disappointed by the experiences that you mentioned during your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Clancy Team on 28 Nov 2023
Thank you, Tiffany, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Jacqueline Martinez

Stayed 2 nights in Nov 2023
Response from The Clancy Team on 27 Nov 2023
Jacqueline, thank you for taking the time to leave us such a fantastic score! We hope we become your home away from home in San Francisco!