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Reviews of Larkspur Landing South San Francisco - An All-Suite Hotel

3 out of 5
Larkspur Landing South San Francisco - An All-Suite Hotel
690 Gateway Blvd, South San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, comfortable and friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracey, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Larkspur landing because it is convenient for me to get to work and there are amenities that I like to have when I travel for work.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice setting easy to access.
Stayed 1 night in Mar 2024
Response from Nice Alarcon Front Office Supervisor on 28 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

8/10 Good

John, San Diego

Clean, spacious room with kitchen in it. Free parking and ok free breakfast spread.
Stayed 1 night in Mar 2024
Response from Nice Alarcon Front Office Supervisor on 28 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Winnie

Disliked: Staff & service, amenities, property conditions & facilities
I use to love this place Ten years ago. When I went back again yesterday it wasn’t pleasant. Kinda smelly. Garbage was full the whole time By elevator
Stayed 1 night in Mar 2024
Response from Nice Alarcon Front Office Supervisor on 28 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy comfortable, full kitchens, and reasonably priced in south San Fran. Safe area. I enjoyed staying here and it will not be my first location to check as I travel for work and the full studio or 1 bed suite is perfect and reasonable
Stayed 2 nights in Feb 2024
Response from Nice Alarcon Front Office Supervisor on 28 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

irenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Nice Alarcon Front Office Supervisor on 28 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Kiani

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Marlon Smith-GM on 14 Feb 2024
Thank you for taking the time to provide us with Feedback on your stay.

2/10 Terrible

Yun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no one at the front desk constantly. I had to call the number for the staff to come out from the back when I was checking in. Even during the day, the front desk is always empty. Room is dirty, and amenities are old, I also found stains on my bedsheet.
Stayed 1 night in Jan 2024
Response from Marlon Smith-GM on 14 Feb 2024
Yun, I am terribly sorry that we did not meet your expectations during your stay. I do Thank you for this feedback as I will be using this for training purposes Thank you again

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shirleye

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Marlon Smith-GM on 15 Feb 2024
Thank you Shirley, Have a great day!!

8/10 Good

Ilse

Liked: Property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marlon Smith-GM on 15 Feb 2024
Can't wait to have you back as our guest!!

8/10 Good

Clara

Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Issues Ruined Our Stay!
Great hotel, but we were told weekend breakfast was served until 10, but it was over before 9:15 when we came down to eat. Front Desk cited low occupancy. Not Pleased!
Stayed 1 night in Jan 2024
Response from Marlon Smith-GM on 15 Feb 2024
Paul, Thank you for bringing this to our attention, I will be speaking with the appropriate managers to solve this issue moving forward.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we got there at about 2 pm , no front desk person to take care of guests! We had to wait at lobby for more than an hour! Other than that it’s good hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from Marlon Smith-GM on 15 Feb 2024
Thank you for the kind words!

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service
We were visiting family in the city. Hotel was relatively close, had onsite parking without charging too much, clean rooms, breakfast, and easy access to CA 101. We also could walk around the bay--not too far.
Stayed 6 nights in Dec 2023
Response from Marlon Smith-GM on 15 Feb 2024
We are so happy that we able to meet your expectations during your stay!!

10/10 Excellent

Marsha

Stayed 1 night in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 20 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

10/10 Excellent

grace ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Niceforo Alarcon Front Office Supervisor on 20 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

10/10 Excellent

Lucky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is wonderful and very friendly my family and I had a wonderful visit
Stayed 2 nights in Dec 2023
Response from Niceforo Alarcon Front Office Supervisor on 20 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

10/10 Excellent

Nonika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very happy with the room, which unexpectedly included a kitchen with full refrigerator and cooktop. The provided breakfast was just ok. This was ok because i was able to cook my own food in my room. Overall, very clean and a great value.
Stayed 9 nights in Dec 2023
Response from Niceforo Alarcon Front Office Supervisor on 20 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay at larkspur landing
I liked the kitchen and and cleanliness, it was nice size may try half moon bay suite next time I stay here. Wonderfull time breakfast was good as well
Stayed 1 night in Dec 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Randal

Liked: Staff & service
Stayed 4 nights in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 Good

Shirleye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

manuel

Liked: Amenities, property conditions & facilities
They should put more attention to cleanliness sadly but i have to say it for the good, when I Arrivied to my room there was women's hair in the shower. I talked to the receptionist he was very kind he offered me a new room. I said no just a little more attetion on that.
Stayed 3 nights in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable
Stayed 3 nights in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Jeannie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The room was nice and quiet. The bed mattress needs replace you could feel the springs and here the squeaking.
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near SFO.
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Jude

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Smells like cigarettes
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Josefina S

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , the location. I find the pet fee a little pricey though compared to other hotels.
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very nice stay. When we checked in, staff wasn’t so friendly or helpful. But rooms were nice. And the parking fee, ridiculous.
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

2/10 Terrible

Hassan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was smelly dirty. The furniture looked old with rips in them. Amazingly bad
Stayed 4 nights in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

4/10 Poor

Jesse

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

6/10 Okay

Mara

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

2/10 Terrible

TULUS

Stayed 3 nights in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

2/10 Terrible

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was missing items such as pastries. They accordion door for the closet wouldn’t open because the night stand was blocking it. Even when I moved the night stand I could barely get the door open to hang up a few pieces of clothing. Also, the tv was literally two feet from the side of the bed perpendicular to the bed.
Stayed 1 night in Nov 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

6/10 Okay

Anthony

Liked: Cleanliness, room comfort
Room key failed on coming staff not very friendly
Stayed 1 night in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, staff & service
Cleaning is a big issue at the property where you literally have to beg them to clean up your room.
Stayed 7 nights in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Lorina

Stayed 1 night in Oct 2023
Response from Nice Alarcon Front Office Supervisor on 7 Dec 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Area was safe, parking was okay. Inside was clean. Could have a few more selection of food for breakfast, but it was good overall. Staff were friendly and accomodating.
Stayed 2 nights in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We moved the chair in the room to pull out the sleeper sofa, and found garbage under. A blanket had blood stains on it. The refrigerator in the room leaked onto the kitchen floor. We couldn't figure out the coffee maker in the room. When we left for the day, someone had broken into our room from the window, and stole our son's Nintendo. The screen was removed from the window, and the window was unlocked. Lastly, the complimentary was supposed to be open until 0930, but was closed early both days we stayed. On the bright side, the shower pressure was really good, and the beds were comfortable.
Stayed 2 nights in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

2/10 Terrible

Deanna

Disliked: Staff & service
The website offered a shuttle to the airport. So I booked. When I showed to schedule my transport to the airport the next day, I was told they no longer offered shuttle service. So I had to order another Uber. Update your site!
Stayed 1 night in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Sean

Stayed 1 night in Oct 2023
Response from Niceforo Alarcon Front Office Supervisor on 6 Nov 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.