Interior entrance

Reviews of Hotel Zoe Fisherman's Wharf

4 out of 5
Hotel Zoe Fisherman's Wharf
425 North Point, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1010 reviews" "
Rating 8 - Good. 233 out of 1010 reviews" "
Rating 6 - Okay. 77 out of 1010 reviews" "
Rating 4 - Poor. 28 out of 1010 reviews" "
Rating 2 - Terrible. 27 out of 1010 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lucy Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Apr 2024

6/10 Okay

Deanna

Liked: Staff & service, property conditions & facilities
Hotel staff were great! Food in the restaurant was terrible. Worst coffee I've ever tasted. Restaurant bartender was not friendly on the evening shift.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kimberly, Walnut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, friendly and so close to the Wharf. Everything we wanted to do was walkable. Valet was quick to both pick up and drop off our car. Staff was incredibly friendly and helpful. Our room was so clean and comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Cynthia, San Dimas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel canceled my reservation without notifying me. This happened twice with the same reservation. Service is unacceptable, said that EXPEDIA canceled it, but EXPEDIA did not cancel it. It was the hotel they canceled it.
Stayed 2 nights in Apr 2024

8/10 Good

Gio

Stayed 2 nights in Apr 2024

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay at Hotel Zoe. Such wonderful & friendly staff really make it a personal experience. We especially appreciated Roy at front desk. His positive attitude and friendly demeanour are contagious. Always saying hello and offering great advice on restaurants etc. Such a joy ❤️ No doubt we will return.
Stayed 4 nights in Apr 2024
Response from Zoe on 16 Apr 2024
Hello Beverly, Thank you for your kind words about your stay at Hotel Zoe. We are thrilled to hear that you found our staff to be exceptional, especially Roy at the front desk. Your feedback truly motivates us to continue delivering top-notch service. We look forward to welcoming you back for another memorable experience.Thank You,Samantha JonesGeneral Manager

8/10 Good

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and up to date. Area is safe but not that close some of the better restaurants and attractions in the city. The location was quiet allowing for a restful evening of sleep.
Stayed 3 nights in Apr 2024
Response from Zoe on 16 Apr 2024
Hello Cary,Thank you for sharing your recent experience with us. We are pleased to hear that you found the room clean and enjoyed a peaceful night's rest in our quiet location. Your feedback about the distance from city attractions is valuable to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. Close to the pier and shopping. Very nice rooms and FANTASTIC staff
Stayed 2 nights in Apr 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with good location and well trained staff

10/10 Excellent

Kelby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was much nicer than expected and the hotel is very close to the main tourist area. Very great stay!
Stayed 4 nights in Mar 2024
Response from Zoe on 9 Apr 2024
Hello Kelby, Thank you for sharing your positive experience with us. We are thrilled to hear that the room exceeded your expectations and that our hotel's location near the main tourist area was convenient for you. Your support is truly appreciated, and we are delighted that you had a fantastic stay! We eagerly await your next visit.Thank You,Samantha JonesGeneral Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zoe on 9 Apr 2024
Hello Lisa, Thank you for the 4-star rating! We look forward to welcoming you back.Thank You,Samantha JonesGeneral Manager

6/10 Okay

Roxanna

Travelled with family
It’s okay
Stayed 1 night in Mar 2024

10/10 Excellent

Subrata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in an excellent location. Two blocks from Fisherman’s Wharf.
Stayed 1 night in Mar 2024

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Walkable to Pier, restaurants and shops
Stayed 3 nights in Mar 2024
Response from Zoe on 2 Apr 2024
Hi Diana,Thank you for sharing your positive feedback and giving us a 5-star rating! We are thrilled that you found our location convenient, close to the Pier, restaurants, and shops. Your support means a lot to us. We look forward to your next visit for another enjoyable experience.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Hongcheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice around pier 39
Stayed 4 nights in Mar 2024
Response from Zoe on 2 Apr 2024
Hi Hongcheng,Thank you for your 5-star rating. We appreciate your kind words about our location around Pier 39. Your support means a lot to us! Hope we have a chance to impress you again.Thank You,Samantha JonesGeneral Manager

8/10 Good

Enrique, Miami

Stayed 7 nights in Mar 2024

10/10 Excellent

Jamila, Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zoe on 2 Apr 2024
Hello Jamila, Thank you for the 5-star rating! Your feedback means a lot to us. We truly appreciate your support.Thank You,Samantha JonesGeneral Manager

6/10 Okay

ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No Pool, no spa, lobby bar closed
Stayed 3 nights in Mar 2024
Response from Zoe on 2 Apr 2024
Hello Ron,Thank you for sharing your feedback with us regarding the amenities. We appreciate your insights as we continually strive to enhance our guests' experiences. Your input is valuable to us. Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Sicheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 3 nights in Mar 2024
Response from Zoe on 27 Mar 2024
Hello Sicheng,We appreciate your 5-star rating and are delighted to hear about your nice experience. Your support means a lot to us. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

lizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zoe on 25 Mar 2024
Hello Lizzy,Thank you for your 5-star rating. Your support is truly appreciated!Thank You,Samantha JonesGeneral Manager

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very nice staff, eager to assist.
Stayed 2 nights in Mar 2024
Response from Zoe on 22 Mar 2024
Hello John,Thank you for your positive feedback about our establishment. We appreciate your kind words regarding the cleanliness and the helpful staff. We look forward to the opportunity to welcome you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zoe on 9 Apr 2024
Hello Patrice,Thank you for the 5-star rating. We appreciate your support and look forward to the opportunity to impress you again in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Marjorie

Lovely hotel. Staff was exceptional.
Stayed 2 nights in Mar 2024
Response from Zoe on 15 Mar 2024
Hello Marjorie,Thank you for your positive feedback on our lovely hotel and exceptional staff. Your support is greatly appreciated! We look forward to hosting you again for another wonderful experience.Thank You,Samantha JonesGeneral Manager

8/10 Good

Keyliss

Liked: Staff & service, amenities, property conditions & facilities
Pleasant stay. King Deluxe was nice.
Stayed 3 nights in Mar 2024
Response from Zoe on 19 Mar 2024
Hi Keyliss,We truly value your feedback regarding your recent stay! We're thrilled to hear that you had a pleasant experience in our King Deluxe room. Thank you for choosing to stay with us, and we look forward to your next visit!Thank You,Samantha JonesGeneral Manager

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a decent size. Windows were dirty.
Stayed 1 night in Mar 2024
Response from Zoe on 19 Mar 2024
Hi Michael,Thank you for your valuable feedback. We are delighted to hear that you appreciated the room size. We sincerely apologize for the inconvenience caused by the dirty windows and assure you that we will address this promptly. Your support is truly appreciated.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Spencer

Stayed 1 night in Oct 2023

8/10 Good

Savitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room & bathroom. Comfortable bedding. Microwave, coffee maker available on request. Connecting rooms available. Excellent Italian restaurant attached to the hotel with great staff. Free wine bottle and $15/day credit for eating at the restaurant. Free coffee/tea available in the lobby in the morning. Walkable to Pier 39, red bus tour stop, Fisherman's wharf, Trader Joe's, etc. Here's what I did not like -Restroom did not have a lock. Housekeeping didn't speak or understand English. No gym. No free breakfast.
Stayed 3 nights in Mar 2024
Response from Zoe on 19 Mar 2024
Hi Savitha, Thank you for sharing your recent experience with us. We are delighted to hear that you appreciated the cleanliness, comfortable bedding, and the hotel's proximity to popular attractions. Your feedback on the restroom lock, language communication with housekeeping, gym availability, and breakfast offerings is valuable to us. We will address these concerns to enhance our services further. We look forward to exceeding your expectations on your next visit.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Richard T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay!
Stayed 4 nights in Feb 2024
Response from Zoe on 19 Mar 2024
Hello Richard,We appreciate your positive feedback about your stay with us! It's great to hear that you had a wonderful experience. Thank you for your support.Samantha JonesGeneral Manager

8/10 Good

Gary James

Travelled with group
Liked: Staff & service, property conditions & facilities
Additional miscellaneous “fees” at checkout totaling over $200.00 for a four night stay!
Stayed 4 nights in Feb 2024
Response from Zoe on 19 Mar 2024
Hello Gary,Thank you for your feedback regarding the additional fees at checkout. We understand how these unexpected charges can be frustrating. Your insights are crucial to us, and we will carefully assess our fee structure to enhance transparency for our guests. We look forward to the opportunity to exceed your expectations on your next visit.Thank you,Samantha JonesGeneral Manager

8/10 Good

daniel

Friendly People and rooms are decent and clean. Area of the city is older but safe
Stayed 1 night in Feb 2024
Response from Zoe on 1 Mar 2024
Hi Daniel,Thank you for your positive feedback! Your compliments on our friendly staff, clean rooms, and the safety of the area are truly appreciated. We look forward to hosting you again soon!Thank you,Samantha JonesGeneral Manager

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised by the level of beauty, cleanliness, and upgrades in the hotel. It is just a few blocks from Fisherman's Wharf and for the price it's exceptional. Beautiful rooms and the bathroom was in excellent shape. Nice, clean bedding and comfortable beds. I'm picky. This was great!
Stayed 1 night in Feb 2024
Response from Zoe on 1 Mar 2024
Hi Lori, Thank you for your 5-star rating. We are thrilled to hear about your positive experience and how pleasantly surprised you were by the beauty, cleanliness, and upgrades of our hotel. It's fantastic to know that you found our location near Fisherman's Wharf exceptional and enjoyed the comfort of our rooms. Your feedback means a lot to us, and we look forward to your next visit!Thank you,Samantha JonesGeneral Manager

10/10 Excellent

Lesley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Zoe on 1 Mar 2024
Hi Lesley,Thank you for the 5-star rating! We truly appreciate your support. We hope to welcome you back in the near future.Thank you,Samantha JonesGeneral Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place, definitely recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Jane, PHILADELPHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. Staff was very helpful, parking is a bit pricey but where isn’t?
Stayed 1 night in Feb 2024

10/10 Excellent

Robbin

Liked: Amenities
Wonderful hotel to stay, staff was excellent to work with. Valet service was the best, Ben and Marco were so helpful with your needs!
Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Mindy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent location, and the staff are excellent. Very helpful and friendly. Very good value.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ana, Los Banos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blinds need an upgrade otherwise it was a nice location and room was cozy
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms and close to fisherman’s wharf. I liked the adjacent restaurant and staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every team member at the hotel was friendly, helpful and extremely gracious
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Property is great but $40 amenity fee per night is crazy
Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024