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Reviews of Sonesta Select San Francisco Airport Oyster Point Waterfront

3 out of 5
Sonesta Select San Francisco Airport Oyster Point Waterfront
1300 Veterans Blvd, South San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 618 out of 1153 reviews" "
Rating 8 - Good. 279 out of 1153 reviews" "
Rating 6 - Okay. 132 out of 1153 reviews" "
Rating 4 - Poor. 65 out of 1153 reviews" "
Rating 2 - Terrible. 59 out of 1153 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sook

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel told me they provide a shuttle bus to airport. So when I got the shuttle station and called the hotel and the lady said the driver will be here in 15 minutes. But the shuttle bus didn’t come and I call again and wait another 15 minutes. But the shuttle bus just passed very quickly the station on 1st lane (bus station is 3rd lane). All other shuttle buses stop if there are people on the station except Sonesta. So I called the hotel again. And finally got the bus. You know what my 2 friends had same happened at that day. And I wanted to talk the manager about this but a front desk lady said he is busy and he is going to call me. But no one call me back. I think he is still busy. My friends and I had a terrible time for that.
Stayed 2 nights in Mar 2024

6/10 Okay

ESTHER

Liked: Cleanliness
Disliked: Staff & service
They tried to over charge me
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Esther, your concern regarding the billing issue you encountered is duly noted. We understand the importance of accurate charges and any misunderstanding can be unsettling. You might want to get in touch with our front desk team for any clarifications needed on your bill. Addressing these concerns is important to us, and we appreciate your understanding.

10/10 Excellent

kesia

Liked: Cleanliness, staff & service, property conditions & facilities
What made the experience great was the welcoming attitude and kindness of the staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Kesia, it's wonderful to hear that the inviting demeanor and courtesy of our team members at Sonesta Select San Francisco Airport Oyster Point Waterfront contributed to a great experience for you. We truly appreciate your recognition and are looking forward to your next visit with us.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for sharing your feedback, David.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 23 Mar 2024
Sheena, it's wonderful to read your high marks for Sonesta Select San Francisco Airport Oyster Point Waterfront. Your positive rating truly reflects the efforts our team members put into making your experience memorable. We're thrilled you enjoyed our freshly updated rooms and comfortable new beds. Awaiting to welcome you back soon.

6/10 Okay

Tracy

Travelled with partner
Overall, the property is really pretty especially at this time of month since it’s spring and weather is nice. Just wished they label the hotel with “balcony” & water view. The “water view” is really misleading cause I thought I was going to get a view with a balcony and a water view but nope. Only got like a quarter of the water view. Still good place, just misleading with the “water view”.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Tracy, we appreciate your feedback. We understand that expectations concerning the room views have not been fully met, and we apologize for any confusion caused. We aim to provide a clear and accurate portrayal of our rooms for our guests. We hope you still had a chance to enjoy the blossoming beauty of the season and the finished renovations during your stay. We'll continue to work on improving all aspects to ensure better experiences for our guests.

10/10 Excellent

Elanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Sonesta Select where simply awesome and provided excellent customer service.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Elanda, it's delightful to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront was a positive experience. Your recognition of our team's excellent customer service gives us great pride. Your satisfaction is of utmost priority to us and we are thrilled we could exceed your expectations. We're looking forward to welcoming you back in the future.

8/10 Good

Asami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Mar 2024
Thank you for sharing your thoughts with us, Asami!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a lovely day!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Alice, we're thrilled to hear you had an outstanding experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. It's always heartening to know that our dedication to making your stay exceptional shines through. We genuinely look forward to hosting you again in the future.

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thanks for sharing this perfect rating, Van!We're thrilled to hear you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

elena

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is that they need better pillows
Stayed 1 night in Mar 2024
Response from Sonesta Select on 14 Mar 2024
Good evening, Elena. Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and responsive staff. Relaxing view of the little bay. Reasonable price for the amenities offered.
Stayed 2 nights in Mar 2024
Response from Sonesta Select on 14 Mar 2024
Thank you, Linda, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Marath, Stockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property. It was quiet but extremely close to various food spots.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Marath, we're absolutely thrilled to hear that you appreciated the tranquil yet convenient location of Sonesta Select San Francisco Airport Oyster Point Waterfront. Proximity to various dining options is indeed one of the highlights of our location. We look forward to welcoming you back on your next trip to the area.

6/10 Okay

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Lindsey, thank you for taking the time to leave a rating. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Angelica Rios

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the property because it was close to shopping and freeways. I did not like the fact it Expedia advertised this place as having a Spa and a pool. which was a disappointment for me because I wanted to enjoy the pool. The property was renovated, and the pool was removed, and it was not updated on the Expedia wedsite.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Angelica, we appreciate your feedback. It's wonderful to hear that you enjoyed our convenient location near shopping and freeways. We regret, however, the misunderstanding concerning our available amenities. With our ongoing improvements, there have been some changes. We appreciate your patience and hope to show you our new enhancements when you visit us again in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Danny, it's pleasing to hear you had a positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Our newly refurbished rooms and comfortable new beds are designed with our guest's satisfaction in mind. We appreciate your visit and hope to have the opportunity of welcoming you again in the near future.

2/10 Terrible

Charlitha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This wa my first time at this establishment and I had high hopes from the seeing the pictures and reading the reviews but when I arrived after a long plane ride I called the hotel to see if the was an early check in option and how much would it be the operator told me to come on down since I paid already they could get me I. A room straight away , once arriving I had to be put in 3 different too just based on cleanliness alone there was hair and brown substance in the toilet seat in the first room the 2 nd room the air condition didn’t work (and it was raining and 50’ out this weekend) on top of that the bedroom looked like it wasn’t even cleaned and they put us in a downgrade room even though we PAID for a balcony suite with a water view . The manager frustrated says I thought you just wanted to hurry up and get into something and if you’ll allow me to “do my job” I can put you in a better room oh should be happy I didnt charge you the check in fee ! We NEVER ASKED FOR A DISCOUNT OF ANY SORT ! We would have paid IF WE WHERE TOLD THERE WAS A FEE . He then proceeded to say I did you a favor I thought you’d appreciate it more like it was our fault the rooms where disgusting and we should have stayed in the room anyway!! But nevertheless we finally get into a room that WAS CLEAN and what we paid for get settled in go to get ice and the ice machine in not only broke but was filthy with dead bugs and rust and I have to go all the was to the 1st floor just for ice , no apologies
Stayed 3 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Charlitha, we are genuinely sorry to learn about the disturbances you experienced during your stay. It is unfortunate that your initial rooms did not meet your expectations in terms of cleanliness. We certainly realize how your encounter with the inconvenient air conditioning and the downgrade of your room could add to the discomfort. We apologize for any misunderstanding regarding the check-in process as well. Our intention is to always serve guests with the utmost respect and provide clear information to promote a smooth experience. In regards to the ice machine, we regret the inconvenience you faced. Rest assured that we are actively working on all these areas. We appreciate your feedback as it gives us the opportunity to rectify these issues and aim towards providing a better experience for our guests.

8/10 Good

Tysha

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thanks for the 4/5 rating, Tysha!We're happy you had such a lovely stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Avelyn

Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar 2024
Thank you for the 4-star rating, Avelyn!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you again for sharing!

6/10 Okay

Bianca

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The people who work on the phone for this property are not from here.....When I originally called they said it would $75 to keep my dog there with me then when I called closer to the date another worker told me it was $150 per stay. I argued with him and asked to talk to someone else and he did not transfer me over. Eventually when I made it there it was $75... I went here when taking the CAL BAR, the night before my checkout I tried to add another night so I would not have to rush in the morning before my exam. called them and the lady was just plain rude. I ended up being extremely upset she told me there was no way to keep my room and told me I would have to check in and out even though I said I could not bc of the CAL BAR exam. Anyways I ended up going to the front and the manager was actually reasonable and understood my situation and checked me out. He was able to let me keep my room for another day until I left the exam. He was an excellent worker, the people on the phone working for this place suck. My experience over 4 days were horrible. I would rate the phone people a 0, their front desk people are decent. Property overall is whatever, the breakfast is overpriced. The property is somewhat clean the AC and heater were not working that well and there is almost no restaurants nearby. The view from outside the hotel is nice, but that's about it.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Bianca, thank you for taking the time to share your feedback. We understand there were some miscommunications regarding the pet fee and room availability, and we are sorry for the inconvenience you experienced. Our onsite colleagues aim to provide the best service and we are glad the manager could eventually assist with your request.Your points about breakfast pricing and room amenities like the air conditioning have been noted. We're also aware that our locale might not cater to everyone's taste, but we're glad you enjoyed the picturesque view outside our vicinity.We treasure your opinion and will use your insights to improve guest experience in future. Appreciate your patience in this regard.

10/10 Excellent

Alice

Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Alice, thank you for the stellar rating of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to welcome you again in the future.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Easy,
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Spencer, thank you for staying with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're pleased to read your review and glad to hear your stay was easy. We hope to welcome you back in the near future.

10/10 Excellent

Bilyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Response from Customer Service on 28 Feb 2024
Bilyana, thank you for recognizing the efforts at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you found our hotel to be a nice destination and we hope you enjoyed the comfort of our newly refreshed accommodations. We can't wait to welcome you back in the future.

10/10 Excellent

Yvana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing i would have liked would have been having more coffee in the room and sugar/cream having we stayed 3 days . just a little detail to add when i asked at the front dest they didn't have any so i stopped trying.
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Yvana, we're thrilled to hear that you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback on the need for more coffee amenities in the room, and we'll pass this information along to our team members to ensure a more satisfactory stay in the future. We regret any inconvenience you experienced, and hope your future visits will be even more enjoyable. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

Milika

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Milika, it sounds like you had a positive experience with us. We're delighted to hear you enjoyed the newly refurbishments and amenities at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have another opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Thank you for the 5/5 rating, Alice!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

William, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and attentive. Mr. Ambrose is our favorite staff member at the front desk! Beautifully renovated property. Will stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
William, it's fantastic to hear that you've enjoyed your recent stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled you found our team members to be attentive and friendly, especially Mr. Ambrose. We're so grateful for your appreciation of our newly transformed property. We're looking forward to your next visit!

6/10 Okay

Ariana Hernandez

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Thank you for taking the time to submit this feedback, Ariana.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thank you for this excellent rating, Beverly!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Geovany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Geovany, it's wonderful to hear that you appreciated your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled our newly refurbished rooms and fresh amenities contributed to your positive stay. We hope to welcome you back soon.

2/10 Terrible

Carolina

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We got the renovated room. It was clean and we were able to sleep comfortably. Our bad experience happened during the breakfast. The breakfast is served in the lobby. The staff showed us the breakfast options "included" in our reservation and the breakfast options not included. The options "included" were really poor (carbs only, like 1 croassaint short coffee). We told the staff that we wanted the not included options. Instead of giving us the price and the items, he simply laughed at us, raised the voice saying that we were supposed to eat what was "included" in our reservation in front of all the other guests who were in the lobby waiting for the shuttle. In the end, we got just one of the included carbs and he gave to us a large cup of coffee "for free", instead of the short one. That was a really disgusting experience right in the morning. The worst part is that the "included" breakfast was actually paid separately during my booking on expedia. Definitely staying at Marriot next time, instead.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Carolina, the team deeply regrets the incident during breakfast. Our goal is to ensure that all guests feel respected and well-served, and it appears we missed that mark in your case. The options in our meal packages should be adequately explained, and your feedback will be useful in improving this. The feedback will be passed on to the team to prevent such experiences in the future. We hope you will consider giving us a second chance.

8/10 Good

Raghavendra Sira

Stayed 5 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Thanks for the great rating, Raghavendra!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select San Francisco Airport Oyster Point Waterfront soon, we'd love to have you back!

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
A very nice place geared towards business .The breakfast wasn’t a breakfast danish and coffee but the most problem was the shuttle from the airport had to wait over an hour and I even had to call them to see what the problem was was and it was very cold
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
David, we appreciate your feedback. It's pleasing to know you found our accommodations to be quite comfortable and suitable for business travel. However, it seems that our breakfast offerings and airport pick-up service did not meet your expectations. We're committed to improving our guest experience, and your remarks will guide us in refinement of these areas. We hope you'll consider us again, with the promise of an overall enhanced stay.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely, cleanand updated There are limited,expensive, breakfast options of drinks and baked goods. Staff are very friendly.
Stayed 3 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Catherine, we're delighted to hear that you appreciated your well-maintained room and found our team members to be very friendly at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We admit that some guests find our breakfast options a tad limited, nevertheless, we strive to offer quality choices. Your feedback is truly valued as we continuously work on enhancing our guest's experiences. Looking forward to welcoming you back!

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Thanks for the perfect rating, Richard! We can't wait to see you again soon for another amazing experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Have a great day!

10/10 Excellent

Min

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay overnight and shuttle bus is good
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Min, we appreciate your positive feedback! We're thrilled to hear that Sonesta Select San Francisco Airport Oyster Point Waterfront served as a comfortable stop for your journey and that you found the shuttle bus accommodating. Thank you for choosing our hotel - we hope to accommodate you again in the future.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything. Front desk staff was exceptional.
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Charles, we're thrilled that you found everything according to your liking at the Sonesta Select San Francisco Airport Oyster Point Waterfront. It's great to hear that our front desk team members provided exceptional service. We look forward to the opportunity to welcome you back the next time you're in the area.

10/10 Excellent

Roseller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a smooth check in with a good and welcoming front desk .
Stayed 2 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Roseller, we're thrilled to note your successful check-in experience and the warm welcome you received from our front desk team members at Sonesta Select San Francisco Airport Oyster Point Waterfront. Your positive feedback means the world to us. We can't wait for your next visit!

10/10 Excellent

Alesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Convenient location for what we needed!
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Alesia, it's great to hear that the Sonesta Select San Francisco Airport Oyster Point Waterfront's location worked out so well for you! We pride ourselves on our ideal positioning and are thrilled it added convenience to your stay. We hope to welcome you back soon!

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Anna, it's wonderful to know that you had a great stay with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're excited about the enhancements made to our rooms for a more improved guest experience and we're glad you found them up to your liking. Thank you for your positive rating and we're looking forward to welcoming you back!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay separately for parking. That was not stated at the time of making my online reservation. Otherwise, it was a great stay!
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Andrew, we appreciate your feedback. It's encouraging to hear you had a great stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We acknowledge the parking situation and strive for full transparency upfront, we'll definitely work on making this clearer. We hope to have the opportunity to welcome you back soon, with all aspects of your stay meeting your expectations.

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, king bef
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Thank you for the 4-star rating, Lyndon!It's great your time at Sonesta Select San Francisco Airport Oyster Point Waterfront was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Jean-Charles

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel We discovered parking is not free but they offered free parking as a courtesy
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
Jean-Charles, we're thrilled to hear that you had an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your understanding about the parking situation and we're glad that we could extend the courtesy of free parking to enhance your stay. We hope to welcome you back soon.

8/10 Good

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside walking path along the water
Stayed 3 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Kent, we appreciate you highlighting the beautiful walking path along the water near the Sonesta Select San Francisco Airport Oyster Point Waterfront. Our location is indeed one of our strengths and we're glad you appreciated it. We hope to welcome you back soon for another enjoyable experience.

6/10 Okay

Miriam, Pacifica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
we only noticed that housekeeping service is poor we asked for towels and the front desk told us to go downstairs instead because no one is available to deliver to the room, we asked for toiletries the front desk told us they are out of stock for razors and toothpaste. The coffeemaker is dirty and there is no complimentary coffee and water at the lobby. It is said free breakfast on the website but there is not in the hotel, not even the pastries we're open to buy snacks and quick breakfast.
Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Miriam, your input is helpful in maintaining the quality of our services. It's unfortunate that certain aspects regarding room amenities and services did not meet your expectations. We aim to provide efficient and thorough housekeeping attention, including promptly addressing specific requests. Furthermore, we understand your disappointment about the breakfast and lobby facilities. We will revisit our communication and ensure that accurate information is shared across all platforms. We're committed to enhancing our guest experience, and we appreciate your patience. Let it reassure you that completed renovations aim to better serve guests like you. Your feedback helps us address these matters and continually improve. Thank you for staying with us.

10/10 Excellent

Lovepreet

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Lovepreet, it's splendid to hear that your stay at the Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations for safety and tranquility. We're devoted to ensuring a peaceful environment for guests to unwind. We're looking forward to welcoming you back for another serene stay.

6/10 Okay

Heather

I paid $27 a night for breakfast and they had no breakfast not even continental
Stayed 3 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Heather, we appreciate your feedback regarding your recent stay. We regret to hear that the breakfast experience did not meet your expectations. Please be assured that your comments will be shared with our team and we will continue to do our best to enhance our services. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Leslie

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Leslie, it's fantastic to hear that you had such a great stay with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're especially excited you enjoyed our updated rooms and new beds. We're looking forward to welcoming you upon completion of our enhanced bar area. Thank you for your feedback!

6/10 Okay

Joan

Business traveller, Travelled with group
Liked: Staff & service
Good
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Joan, it's great to hear you found your stay enjoyable. We take pride in the improvements we've made recently. We're happy to hear you appreciated our freshly refurbished rooms. We hope to have the opportunity to provide an even better experience on your next visit.

10/10 Excellent

Milika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Milika, thank you for sharing your feedback. We're delighted that you appreciated the cleanliness at Sonesta Select San Francisco Airport Oyster Point Waterfront. We do our best to provide a pristine environment for all our guests.