Lobby

Reviews of Super 8 by Wyndham San Antonio Near Fort Sam Houston

2 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 197 out of 810 reviews" "
Rating 8 - Good. 276 out of 810 reviews" "
Rating 6 - Okay. 151 out of 810 reviews" "
Rating 4 - Poor. 83 out of 810 reviews" "
Rating 2 - Terrible. 103 out of 810 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Valerie,We are thrilled to hear that you enjoyed your stay with us! If you have any suggestions or comments to help us improve, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

2/10 Terrible

Juan Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff did not even know i was staying for 3 days, they came and told me i had to checkout, staff was very rude about it, then the said they did not know from the office i was staying for 3 days, they said sorry, first room they gave me was horrible bathutub drain was glogged there was stained sheets. Holes in the bathroom bathtub surround, room smelled funny, they mived me to another and while power washing the outside a huge amout of water went into. My room my clothes got wet, and felt unsafe because the water was reaching the back of the tv area where there was wires. I asked if i could get a refund and leave and not stay the 3rd night. Front desk was polite and professional about it just the hotel areas were bad
Stayed 3 nights in Mar 2024
Response from Manager on 18 Mar 2024
Hello Juan Antonio, We apologize for any inconvenience you experienced during your stay. Your comments have been noted for further review by our team. We appreciate your feedback and take all guest concerns seriously for improvement opportunities. Our staff strives to provide high-quality service, and we regret if we fell short of your expectations. We hope you will give us another chance to showcase the excellent hospitality we are known for.

2/10 Terrible

Vanesa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a good place to stay .Drug dealing activity,people fighting,.Didn't felt safe !!!
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Vanesa, We take all guest feedback seriously and apologize for any discomfort experienced during your stay. Your safety is a top priority, and we have security measures in place to ensure a secure environment for all our guests. We encourage you to contact our management team to discuss your concerns further.

10/10 Excellent

Victory

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It’s nice and clean
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Victory,We are delighted that you found our hotel nice and clean. Our team works hard to maintain a high standard of cleanliness for all our guests to enjoy. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team.

2/10 Terrible

Sara

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Manager asked for cash for room deposit when i said no to add to my card he got upset. The blanks were dirty i stripped the bed down to the liner showing my stains.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Sara,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We always strive to provide a positive experience for our guests and appreciate your comments, which will be shared with our team for further improvement. If you have any further concerns or questions, please reach out to our management directly.

4/10 Poor

Darinel

Good
Response from Manager on 8 Jan 2024
Hello Darinel, After reading your review, we are disappointed to learn about the issues you experienced during your stay. Our team strives to provide a pleasant and comfortable experience for all guests. We apologize for any inconvenience caused and invite you to reach out to our management team directly to discuss your concerns further. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Mark, Brenham

Liked: Staff & service, property conditions & facilities
The front desk staff was friendly and the housekeeping staff was great.
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello Mark,Thank you for your kind words regarding our friendly front desk staff and great housekeeping team. We strive to provide exceptional service to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Trash garbage left in the grass area in back of hotel
Stayed 2 nights in Nov 2023
Response from Manager on 25 Nov 2023
Hello Joe, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unattended trash. Our team will address this issue promptly to ensure a clean and pleasant environment for our guests.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Needs Cleaning
Everything worked and appeared to be clean, but the white baseboards, trim, and shower door were all filthy dirty brown because the place needs a renovation or at least a repaint. Looking at these discolored areas made me cringe every time.
Stayed 3 nights in Nov 2023
Response from Manager on 22 Nov 2023
Dear Guest,Thank you for bringing this to our attention. We appreciate your feedback regarding the cleanliness of certain areas in our hotel. We strive to provide a comfortable and enjoyable stay for all our guests. We apologize for any inconvenience caused and will address your concerns with our maintenance team to ensure a better experience for future guests.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
This hotel was so filthy. Trash was everywhere and my room smelled like marijuana so I asked to switch rooms. My next room had a dead roach on the bed so I left and didn’t get my money back. It was disgusting.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Timothy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property outside the hotel is not well maintained. It leaves one a bit uncomfortable pulling into such a seedy-looking place. The comforters on the beds were dirty, with burn holes in them. On one hand, you get what you pay for. On the other hand, you're left wondering whether you are even getting what you paid for.
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any discomfort caused during your stay. We appreciate your understanding that prices often reflect the overall quality of a property. Nonetheless, we regret if your expectations were not met. We'll certainly pass your comments along to the relevant team for review.

2/10 Terrible

Jose, Medford

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Jose, We're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide excellent service to all our guests and we regret any inconvenience caused. We appreciate your feedback and will take it into consideration as we continue to improve our services.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Could improve cleanliness
The floor feels sticky and the towels had several hair in there. I ended up using my clean shirt as a towel. The only thing that the bed is comfortable
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Guest, We apologize for the inconvenience you experienced with the cleanliness of the room. Your feedback will be shared with our housekeeping team to ensure this doesn't happen again. We're glad to hear that you found the bed comfortable.

2/10 Terrible

Ta’kia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!!! I stayed one night & immediately left the next morning it was that bad!
Stayed 3 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Taâkia, We apologize for the unpleasant experience. Please let us know the specific details so that we can address your concerns effectively.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean. Mold in the bathroom.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Dear Guest, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

Zechariah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was literally blood and white stains on the blankets when I checked in, and I had to argue with the front desk just to get replacement blankets/sheets. There was also all kinds of shady stuff going on around the property, definitely felt like someone was gonna break in to my room while I left to go into town. Avoid this place unless you have no choice
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello Zechariah, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 Poor

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property, rooms supposed to be non smoking and found a pack of cigarettes on top of the drawer, with a note in the door of a $500 fine if you were found smoking in the room🤔. The continental breakfast, it was to laugh at, only coffe. No ice machine with ,106 f temperature, would not stay there ever.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Manuel, Thank you for your valuable opinion regarding our breakfast and your comments about our room. I hope that we will impress you with exemplary service during future visits.

4/10 Poor

Patricia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so great
Rooms need updating and a derp cleaning, and new linen
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Hello Patricia,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Hector

Stayed 4 nights in Feb 2023
Response from Manager on 15 Aug 2023
Hello Hector,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Dania

Nothing like photo
Stayed 1 night in Jul 2023
Response from Manager on 6 Aug 2023
Hello Dania,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Susana

Stayed 3 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hello Susana, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Martha

Disliked: Cleanliness
Very noisy at night. Couldn’t sleep.
Stayed 1 night in Jul 2023
Response from ricky on 24 Jul 2023
Thank you for your valuable opinion regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Isidro

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Hello Isidro,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Brianna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Brianna, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Robert M.

Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Robert M., We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Dulce

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hello Dulce,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

nathan

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Awful bed Lenin spots on them shower head leaked insects in the room phone didn’t work half the channels didn’t work awful awfull awful worste hotel
Stayed 2 nights in Jun 2023
Response from sam on 4 Jul 2023
Thank you for sharing this honest review and feedback about our room as well as our bed. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Amelia, Corpus Christi

Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello Amelia,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello zachary,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

MARIa

Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Hello MARIa,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Loranda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book with this site or this hotel! TERRIBLE
TERRIBLE
Stayed 1 night in Jun 2023
Response from Manager on 28 Jun 2023
Hello Loranda, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Destiny

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Wanted to save the money since we were only crashing for one night, but spend the extra $20 and go up the road. Next to a gas station that is not the safest. Wouldn’t spend more then one night here if it was a last resort. Late person who checked us in was nice but it took 20 minutes when I already paid online.
Response from Manager on 28 Jun 2023
Hello Destiny, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Patrick

Stayed 2 nights in Jun 2023
Response from Manager on 24 Jun 2023
Hello Patrick,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

dustin james

Stayed 3 nights in Jun 2023
Response from Manager on 9 Jul 2023
Hello dustin james, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Dolcey

Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Hello Dolcey,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Frances

Stayed 1 night in May 2023
Response from Manager on 12 Jun 2023
Hello Frances,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Alice

Stayed 1 night in Jun 2023
Response from Manager on 7 Jun 2023
Hello Alice,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Benjamin

Stayed 1 night in Jun 2023
Response from Manager on 6 Jun 2023
Hello Benjamin,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Gaurav

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bedsheets, dirty toilet, inhumanely dirty carpets, soiled sheets, fungus ridden A/C, fungus ridden Coffee Maker, fecal spots on bath tubs, adventurous environment around the hotel, our mistake to book under hundred $ hotel I guess in these times, but nothing excuses this terrible hotel.
Stayed 2 nights in May 2023
Response from Manager on 31 May 2023
Hello Gaurav, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hello Justin, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Sandra, Crossville

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Sandra,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Nata

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service
The wrong was nasty
Stayed 2 nights in May 2023
Response from Manager on 10 May 2023
Hello Nata, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

amber

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property did not feel safe and the room was not clean.
Stayed 1 night in May 2023
Response from Manager on 10 May 2023
Hello amber, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Kendrick

Disliked: Cleanliness, property conditions & facilities
The bathtub was dirty, like it was forever stained. As well the room had a odor to it.
Stayed 1 night in May 2023
Response from Manager on 8 May 2023
Hello Kendrick, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

4/10 Poor

Leroy

Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Leroy, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Wes

Stayed 2 nights in Apr 2023
Response from sam on 23 May 2023
Thank you for your valuable opinion regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Tessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 23 May 2023
Hello Tessie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Tessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 23 May 2023
Hello Tessie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Kathie Digilio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 4 May 2023
Hello Kathie Digilio,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Matthew

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property vs the photos they have on the Expedia app are noght and day. This place was old, dirty, and not well kept. Staff seemed more interested in his movie than the gueats.
Stayed 1 night in Apr 2023
Response from ricky on 1 May 2023
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again in the future. Thank you for your valuable business