Dear Deasia, We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

Dear Minerva R.,Thank you for the excellent rating and for highlighting the quality of our toiletries! We're glad you appreciated the shampoo, conditioner, and body wash provided during your stay. We strive to select products that enhance our guests' experience and are pleased these details contributed positively to your visit. We look forward to welcoming you back soon for another 5/5 experience. Thank you for choosing to stay with us!Sincerely,

Dear Martha, We are glad to hear that your luggage was safely recovered and that nothing was missing, especially given the importance of the medications and medical equipment it contained. Our team is committed to ensuring the security and integrity of our guests' belongings. We appreciate your understanding and are pleased we could assist in resolving this matter promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.Sincerely,

Dear Dennis, Thank you for your kind review. We are thrilled to hear that you received excellent service during your stay and that our staff was able to assist you efficiently with printing tax forms and storing your luggage. It is always our aim to go above and beyond to ensure our guests have a smooth and enjoyable experience. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,

Dear Kristin, Thank you for sharing your positive experience regarding your stay with us. We are delighted to hear that the booking process was seamless and that you found the location convenient and safe, with easy access to local amenities. It's great to know that our proximity to dining options and shopping enhanced your visit. We look forward to welcoming you back in the future and hope to continue providing you with a comfortable and convenient experience.Sincerely,

Dear CASSIA,Thank you for your kind words. We're delighted to hear that you enjoyed your stay with us. It’s always our aim to provide a pleasant and memorable experience for all our guests. We look forward to welcoming you back in the future.Sincerely,

Hello Carol, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Jose, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Audrey, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Sandra, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Dear Warren, We are deeply concerned to learn about your experience and want to extend our sincerest apologies for any distress or discomfort caused during your interaction with our staff. This behavior is entirely unacceptable and does not align with the standards of professionalism and courtesy that we uphold. Please be assured that we take such incidents very seriously, and appropriate action will be taken to address this matter promptly. Your safety and well-being are our utmost priority, and we are committed to ensuring that all guests are treated with respect and dignity. We encourage you to reach out to our management team to discuss this incident further so that we can fully investigate and take appropriate steps to prevent any such occurrences in the future. We appreciate your understanding and cooperation as we work to resolve this issue.Sincerely,

Hello Audrey, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Hello John, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

Hello Becca, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Juanita, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Frank, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Norma, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Juanita, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hello Marcela, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Chris, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Erick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Luz, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Hello Placido, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

Hello Patricia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Jessica, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

Hello Nicole, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

Hello Leslee, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Herbert, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello and good morning! Very sorry to hear about your experience. We do care about our guests and all your comments are welcome so we can keep with the quality of our product and service and if you could have let us know about this and move you to another room so you could be totally comfortable. Hopefully we can count on you for your next visit to San Antonio.

Hello Abigail, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Hello Esmeralda, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

Hello Scott, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hello Jerry, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

Hello Rosita, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Miriam, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Hello Omar, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Jesse, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Olivia, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Jessica, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

Hello Mary, Thank you for your heartwarming review about your stay in our hotel! The happiness and satisfaction of every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events. We hope to share more fantastic experiences with you again sooner!

Hello Ryan, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

Hello Jesus, Thank you for leaving us a 10-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

Dear Jerry,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel very clean and our staff exceptionally nice. Providing a comfortable and welcoming environment for our guests is our top priority, and your recommendation means a lot to us.If you have any specific aspects of your stay that stood out or any suggestions for improvement, please feel free to share. We appreciate your feedback, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,CC - Guest Relations Manager

Dear Guest,We appreciate you giving our hotel a 4-star rating. Knowing that your stay at our hotel provided you with such comfort brings us tremendous satisfaction. We are anticipating your next visit!Truly,ES – Guest Relations Manager

Dear Kailey,Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.Sincerely,CC - Guest Relations Manager

Dear Monica,We appreciate you giving our hotel a 4-star rating. Knowing that your stay at our hotel provided you with such comfort brings us tremendous satisfaction. We are anticipating your next visit!Truly,ES – Guest Relations Manager

Dear Guest,Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.Sincerely,CC - Guest Relations Manager

Dear David,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay during your best friend's wedding and that our friendly staff, spotless rooms, and convenient location contributed to the overall wonderful experience.It's always a pleasure to receive such positive feedback, and we appreciate your kind words. If your travels bring you back to the area, we would be honored to host you again.Sincerely,CC - Guest Relations Manager

Dear Katia,Thank you for your heartwarming review about your stay in our hotel!The happiness and satisfaction of our every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events.We hope to share more fantastic experiences with you again sooner!Sincerely,ES – Guest Relations Manager