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Reviews of La Quinta Inn & Suites by Wyndham Ruidoso Downs

2.5 out of 5
La Quinta Inn & Suites by Wyndham Ruidoso Downs
26147 US Highway 70, Ruidoso Downs, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Isela

Travelled with family and small children
Disliked: Amenities
Our stay was a few days long. We booked 2 rooms (both with double beds) during our stay. Both rooms were only ok. Both not very big and a little outdated and perhaps needed a refresh. Our beds were all comfortable, the lobby and eating/breakfast area was spacious. We did like the convenience since ot was not very hard to get around from our hotel.
Stayed 3 nights in Dec 2023
Response from La Quinta on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities
The pool was dirty and so was the hot Tub
Stayed 1 night in Apr 2024
Response from La Quinta on 5 Apr 2024
Hello Luis. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and rooms clean and comfortable!
Stayed 1 night in Mar 2024
Response from La Quinta on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rob

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from La Quinta on 31 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jennifer

Stayed 3 nights in Mar 2024
Response from La Quinta on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Andy

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub does not work/is not open as advertised in pictures.
Stayed 1 night in Feb 2024
Response from La Quinta on 26 Mar 2024
Hello Andy. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction made the area a little messy
Stayed 1 night in Mar 2024
Response from La Quinta on 26 Mar 2024
Hello Monica. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Richard J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to everything.
Stayed 1 night in Mar 2024
Response from La Quinta on 26 Mar 2024
Hello Richard. Thank you for your review. We appreciate your feedback and value your opinion. Have a great day.

6/10 Okay

Kristian

Travelled with family
Liked: Staff & service, amenities
Place is currently under construction, nothing major but i would have liked to know this beforehand. Room was okay for the most part cleanly but there was a half eaten bag of chips from last person to stay in room. Breakfast was easily the best part of the stay.
Stayed 1 night in Mar 2024
Response from La Quinta on 26 Mar 2024
Hello Krisrian. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from La Quinta on 14 Apr 2024
Thank you for your feedback. We value your opinion and appreciate your feedback.

4/10 Poor

Staci

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing in my room was clean except for the desktop and shower. The sheets and bed were hairy and had splotches on them, I could go on. However, the front desk staff were fantastic. And when the pool was fixed, it and the spa were very clean.
Stayed 3 nights in Mar 2024
Response from La Quinta on 26 Mar 2024
Hello Staci. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Zayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Just what we were looking for
Stayed 2 nights in Mar 2024
Response from La Quinta on 19 Mar 2024
Hello Zayra. Thank you for the review. We value your opinion and appreciate your business. We are looking forward to your future stays here at La Quinta hotels. Have a Wonderful Day. Thanks again.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast with some good choices. Limited parking because of renovations going on.
Stayed 1 night in Mar 2024
Response from La Quinta on 17 Mar 2024
Hello Richard. We want to extend an apology for the unsatisfaction you have experienced. Our hotel is an older property undergoing renovations. Thank you for your review. We appreciate the feed back and value your opinion. Please rest assured we will make every attempt to handle the issues you have shared with us. Have a Good Day. Thank you.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Mar 2024
Response from La Quinta on 13 Mar 2024
Thank you for the review. We appreciate and value your opinion. Have a wonderful day.

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rest room floor needs work Jammed my toes?
Stayed 2 nights in Mar 2024
Response from La Quinta on 5 Mar 2024
Hello Jesus. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

6/10 Okay

Irma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was very peaceful. The sheets had blood on them as if the sheets were not switched to clean and there was food in the room cheetos and french fries. The restroom floor was sticky and hair on the restroom door. I didn't want to make a scene. I will not reserve a room there again.I would like credit if possible please for dirty room.
Stayed 2 nights in Mar 2024
Response from La Quinta on 5 Mar 2024
Hello Irma. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
The shopping and dinning
Stayed 1 night in Feb 2024
Response from La Quinta on 3 Mar 2024
Hello Guest. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

2/10 Terrible

Ana

Stayed 1 night in Feb 2024
Response from La Quinta on 21 Mar 2024
Thank you for the review. We appreciate your feedback and value your opinion. Have a Great Day.

6/10 Okay

Stephen

Stayed 1 night in Feb 2024
Response from La Quinta on 3 Mar 2024
Hello Stephen. We want to apologize for any inconvenience you had to experience. Please rest assure we are working on improvements. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet property.
Stayed 1 night in Feb 2024
Response from La Quinta on 20 Feb 2024
Thank you Lorena for your feedback . We appreciate and value your opinion. Looking forward to your next stay at La Quinta Hotels.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Feb 2024
Response from Frank- Regional Mgr on 19 Feb 2024
Thank you for your 5/5 review.

10/10 Excellent

Carla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a good size and clean
Stayed 3 nights in Nov 2023
Response from Frank- Regional Mgr on 7 Feb 2024
Carla, thank you for taking the time to review our hotel and we look forward to having you stay with us again in the future.

2/10 Terrible

Matthew

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was absolutely disgusting. Stains on the sink shower and toilet. Was given a extra blanket with blood stains on it
Stayed 3 nights in Feb 2024
Response from La Quinta Hotels on 6 Feb 2024
Hello Mathew. We want to extend an apology for the unpleasant experience. Rest assured we will addressing these issues. We appreciate your feedback. Thank you. Have a good day.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Feb 2024
Response from La Quinta Hotels on 6 Feb 2024
Hello Sophia. We want to extend an Thank you for the 5/5 review. We value your opinion and appreciate your feedback. Thank you. Have a good day.

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean area
Stayed 2 nights in Feb 2024
Response from La Quinta Hotels on 6 Feb 2024
Hello Israel. Thank you for your feedback. We value your opinion and appreciate you. Thanks again. Have a great day.

10/10 Excellent

Celeste T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience!!!
Stayed 1 night in Feb 2024
Response from La Quinta Hotels on 6 Feb 2024
Hello Celeste. Thank you for your feedback. We value your opinion and appreciate you. Thanks again. Have a great day.

6/10 Okay

Rocio, El Paso

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly the pictures do not do justice to the actual property they look to good to what it actually is. The hotel rooms in the second room are all very dirty, dirty carpet, restrooms, everything, all that floor smelled bad. We asked to be moved to another room, they changed us to the third floor which didn't smell that bad yet still dirty. I recommed if you stay there take your own blankets and flip flops so you won't step on the dirty carpet. Disappointment.
Stayed 1 night in Jan 2024
Response from Frank- Regional Mgr on 4 Feb 2024
Thank you for taking the time to bring your concerns to our attention. We apologize for the inconvenience it has caused you.

10/10 Excellent

Norma

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Response from La Quinta on 30 Jan 2024
Hello Norma. Thank you for the amazing review. We appreciate the feedback and value your opinion. We are looking forward to your future stays with La Quinta Hotels. Thank you again. Have a wonderful day.

6/10 Okay

Sarahi

Travelled with family
Liked: Staff & service
Pool water was cold.
Stayed 1 night in Jan 2024
Response from La Quinta on 30 Jan 2024
Hello Guest. We want to extend our sincerest apologies for the unpleasant experience. We will do all we can to address and improve this situation. We appreciate your feedback and value your opinion. Thank you for sharing the details of your stay, this is a huge help to work towards improving all stays here at La Quinta. I hope you will give us another chance in the future. Thank you again. Have a wonderful day.

10/10 Excellent

Vivi J

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again, me and my husband loved this hotel especially that they are pet friendly
Stayed 2 nights in Jan 2024
Response from Frank- Regional Mgr on 26 Jan 2024
It is always a pleasure to receive positive feedback. Thank you for your 5/5 rating and we look forward to having you as our guest again in the future. Have a great day.

2/10 Terrible

Lorraine

Disliked: Staff & service, property conditions & facilities
Gross
Stayed 2 nights in Jan 2024
Response from La Quinta on 23 Jan 2024
Hello Lorraine. Thank you for the feedback. We will work towards improving for a more satisfactory and comfortable stay for future stays. Hope you will give La Quinta Hotels another chance to improve your next experience. Thank you again. Have a Wonderful Day.

8/10 Good

Carolyn

Stayed 1 night in Jan 2024
Response from La Quinta Hotels on 6 Feb 2024
Hello Carolyn. Thank you for your feedback. We value your opinion and appreciate you. Thanks again. Have a great day.

2/10 Terrible

Leslie

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here!
The room was dirty and the bathroom was in rundown, best was really hard. I don’t recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Frank- Regional Mgr on 13 Jan 2024
I would like to personally apologize for any inconvenience you may have experienced. We are in the beginning stages of complete renovation and hope to have you as our guest again sometime in the future.

10/10 Excellent

Darrin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times. Pet friendly, rooms are always clean. Staff is friendly and helpful. Have never been disappointed.
Stayed 1 night in Jan 2024
Response from La Quinta on 10 Jan 2024
Thank you very much for the amazing review. We appreciate the feedback and value your opinion. Definitely looking forward to future stays with us. Thank you again. Have A Wonderful Day.

6/10 Okay

Cameron

Travelled with family
Liked: Cleanliness
Water pressure in the shower dropped to almost nothing in the morning
Stayed 1 night in Jan 2024
Response from Frank- Regional Mgr on 8 Jan 2024
Thank you for your response.

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointing stay. Most La Quintas I have stayed at are quite nice, this was an exception. Despite check-in starting at 3pm, we arrived at 5pm and were told our room would not be ready for another half hour, the common areas of the hotel were rather dirty, the place as a whole was a bit run-down, blood spots on one of our pillows, questionable stains on the couch, no shampoo or soap for the shower, poor water pressure, the hotel's hot tub water was murky... any of those things individually I could get over, but all stacked together makes a very poor impression. Especially for the price, I expected much better.
Stayed 1 night in Dec 2023
Response from Frank- Regional Mgr on 8 Jan 2024
Thank you for bringing this to our attention.

6/10 Okay

Obed

Travelled with family
Response from La Quinta on 11 Feb 2024
Hello Guest. We want to extend an apology for any inconvenience, as well as the unsatisfactory experience. We appreciate and value your feedback. Thank you. We will do everything we can to improve the issues at hand for any possible future stays with La Quinta Hotels. Have a Great Day.

10/10 Excellent

sarah

Stayed 1 night in Dec 2023
Response from La Quinta on 7 Jan 2024
Hi Sarah. Thank you for the feedback. We value your opinion, this greatly helps us accommodate our guests. We are looking forward to your next stay at La Quinta Hotels. Have a Wonderful Day.

6/10 Okay

Gary

Stayed 1 night in Dec 2023
Response from La Quinta on 31 Jan 2024
Thank you Gary for sharing your experience with us. We very much appreciate you and value your opinion. We work towards improving our accommodations for a more efficient comfortable stay next time. Hope to see you for future stays. Thanks again. Have a wonderful day.

2/10 Terrible

Adriana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restroom was very dirty You can tell they didn’t clean it up
Stayed 1 night in Dec 2023
Response from Frank- Regional Mgr on 1 Jan 2024
I would like to personally apologize for the inconvenience caused to you during your stay.

4/10 Poor

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways, elevator and room were very dirty. Overall it seems the building is in bad shape with broken door handles, missing smoke detectors in our room, poor water pressure, and once again, DIRTY! There was a younger woman at the front counter helping as i had to get my key cards reprogrammed several times, she was friendly and helpful, however the older woman scoffed and acted like anything she was asked was an inconvenience. Wouldn't stay here again.
Stayed 1 night in Dec 2023
Response from Frank- Regional Mgr on 1 Jan 2024
Allow me to apologize for the experience you encountered at our hotel. Let me assure you that we taking the appropriate steps to correct the issues you experienced.

10/10 Excellent

Zulema

Stayed 1 night in Dec 2023
Response from LaQuinta on 22 Jan 2024
Hi Zulema. We want to thank you for the 5/5 review score. We hope you will stay with us on your future trips. Thank you for your feedback. We appreciate and value your opinion. Have a Wonderful Day.

10/10 Excellent

Sangsoo

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Frank- Regional Mgr on 1 Jan 2024
Thank you very much for your positive review and the 10/10 rating. We greatly appreciate your patronage and look forward to having you as our guest again soon.

4/10 Poor

Esperanza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in had a curtain that was no longer attached to the curtain rod and some loose tiles in the bathroom. The door knobs on the closet doors were loose and ready to come out of their position. We also struggled with our room keys daily - for some reason it took several attempts before they would open the door. We reported it to the front desk, but nothing was resolved for us, and we couldn’t be moved to another room because they were fully booked. This is the first time we’ve been disappointed in a hotel in Ruidoso. :-(
Stayed 3 nights in Dec 2023
Response from Frank- Regional Mgr on 1 Jan 2024
Thank you for bringing the issues you had to my attention. we are doing all possible to improve our hotel and in the very near future a complete renovation will take place. We hope to have you as our guest again soon.

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Frank- Regional Mgr on 30 Dec 2023
Thank you very much for your 5/5 review, we look forward to seeing you again.

2/10 Terrible

Arnulfo

Liked: Staff & service
Disliked: Cleanliness
Sheet were dirty. Are dirty
Stayed 1 night in Dec 2023
Response from Frank- Regional Mgr on 30 Dec 2023
Thank you for bringing this to our attention the condition of our linen. We appreciate you bringing this to our attention so the proper measures can be taken to prevent any further occurrences.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many of the hotels in Ruidoso and this one is by far one of the best. Staff is super friendly and helpful. Will definitely stay again.
Stayed 3 nights in Dec 2023
Response from Frank- Regional Mgr on 28 Dec 2023
Thank you for your positive review. I was a pleasure having you as our guest.

2/10 Terrible

Riaz

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have 4 room booked card is not working 1 hours we are waiting
Stayed 1 night in Dec 2023
Response from La Quinta on 27 Dec 2023
Hello Riaz. We are very sorry for your unsatisfactory stay with us. We will do all we can to improve your next stay. We appreciate the feedback. Our staff will make necessary adjustments to provide a more comfortable stay next time. Thank you. Have a Wonderful Day.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from La Quinta on 27 Dec 2023
Hello Karen. We are very sorry for your semi- unsatisfactory stay with us. We will do all we can to improve your next stay. We appreciate the feedback. Our staff will make necessary adjustments to provide a more comfortable stay next time. Thank you. Have a Wonderful Day.

10/10 Excellent

Mike

Travelled with partner
Stayed 1 night in Dec 2023
Response from La Quinta on 24 Dec 2023
Hi Mike, Thank you for 5/5 review. We appreciate the excellent feedback. We are looking forward to your next stay with us at La Quinta hotels. Have a great day.