Gazebo

Reviews of Best Western Plus Ruidoso Inn

2.5 out of 5
Best Western Plus Ruidoso Inn
97 Camelot Drive, Ruidoso, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 430 out of 931 reviews" "
Rating 8 - Good. 290 out of 931 reviews" "
Rating 6 - Okay. 99 out of 931 reviews" "
Rating 4 - Poor. 62 out of 931 reviews" "
Rating 2 - Terrible. 50 out of 931 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, very quiet.
Stayed 1 night in Mar 2024
Response from HB on 25 Mar 2024
Thank you for your review. We appreciate your feedback!-Management

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extra polite and helpful
Stayed 1 night in Mar 2024
Response from hb on 21 Mar 2024
Thank you for your top rating! We appreciate your feedback and hope to see you again.-Management

2/10 Terrible

Hector C

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from HB on 21 Mar 2024
Thank you for your feedback. We apologize we didnt meet your expectations.-Management

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hb on 21 Mar 2024
Thank you for your top rating! We appreciate your feedback and hope to see you again.-Management

10/10 Excellent

Selena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, yummy breakfast
Stayed 1 night in Mar 2024
Response from h on 21 Mar 2024
Thank you for your top rating! We appreciate your feedback and hope to see you again.-Management

10/10 Excellent

oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from HB on 5 Mar 2024
Thank you for your review! We are glad you enjoyed your stay! -Management

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from hb on 21 Mar 2024
Thank you for your top rating! We appreciate your feedback and hope to see you again.-Management

6/10 Okay

larry

Travelled with family
Liked: Cleanliness, staff & service
The refrigerator was located at the foot of the bed and ticked like a time bomb. The rooms need rearranged. It was generally pretty quite other than the refrigerator and a heavy footed person upstairs that walked around a lot around midnight. Otherwise it was a nice room. Had to check out early because the Walgreens Pharmacy my Dr sent my prescription to was closed for the weekend.
Stayed 7 nights in Jan 2024
Response from HB on 5 Mar 2024
Thank you for your review. We appreciate the feedback and have addressed the fridge. We hope to see you again. -Management

8/10 Good

Aubrey

Travelled with family and small children
Liked: Cleanliness, staff & service
This was my first time staying at a hotel in Ruidoso - we usually airbnb but it was a great experience. The hotel is older so there isn’t a lot of upgradable features. The locks are a chain lock and our door had a large crack at the top so we could hear lots of outside noise, but the room was large and roomy. The bathtub didn’t train well but the water pressure was great and hot! There was a ceiling fan in the room which I’ve never seen before but it was overall a good room to utilize for 48 hours. The breakfast was small but got the job done. My mom did find a small bug in her coffee but I’m sure that can happen anywhere. The hot tub and pool were great. A little outdated as well but served its purpose after a long day in the snow. Overall it was great for the budget and time frame.
Stayed 2 nights in Jan 2024
Response from HB on 5 Mar 2024
Thank you for your review! We appreciate your business and feedback!-Management

2/10 Terrible

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was outdated but good. Good location and amenities. Unfortunately lack of noise insulation and no seals on the doors allows lets in all noise from other rooms and the hallway.
Stayed 3 nights in Dec 2023

10/10 Excellent

LUIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Jan 2024

10/10 Excellent

Hector

Stayed 1 night in Jan 2024

8/10 Good

Saul

Travelled with family
Liked: Cleanliness, amenities
I have stayed in other hotels and they smell clean, this one doesn't even smell like chlorine where it was disinfected, the furniture with dust the beds poorly made and dirty sheets.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose, HOUSTON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff and spectacular location
Stayed 2 nights in Dec 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, Jasmine made an AMAZING breakfast & was super attentive and helpful!
Stayed 2 nights in Dec 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Joel D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Friendly and helpful staff. Good hot and cold breakfast options. Will stay there again
Stayed 2 nights in Dec 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very very nice this hotel👌
Stayed 2 nights in Dec 2023

10/10 Excellent

Roberto

Stayed 2 nights in Dec 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This hotel was so comfortable and clean. The breakfast was great and hot. The staff were all so friendly. Will definitely book there again
Stayed 3 nights in Dec 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nice, front desk staff were informative, rooms were clean and breakfast food and staff were great.
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Eduardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet love the view from outside the hotel
Stayed 2 nights in Dec 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Emmanuel

Stayed 2 nights in Nov 2023
Response from gv on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Amber

Stayed 1 night in Nov 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to casinos and stores and restaurants.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
We enjoyed our stay, had everything we needed. The room and bathroom were clean, staff was efficient and friedly. Only thing we didnt like was pool hours cut off at 9pm even on Friday and Saturday night. We've stayed other places where weekend hours are extended to 11pm, so that was disappointing.
Stayed 2 nights in Oct 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Nazario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Rumaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

8/10 Good

Luz

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Brianda

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Oct 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from hb on 2 Jan 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! -Management

10/10 Excellent

Almendra

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel good breakfast
Stayed 4 nights in Jul 2023

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the location
Stayed 1 night in Sep 2023
Response from Rose W on 24 Sept 2023
Thank you for your review we are so happy to hear that you enjoyed your stay look forward to seeing you again soon

10/10 Excellent

jose, westminster

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Rose W on 23 Sept 2023
Thank you for your review we appreciate all your feedback and look forward to seeing you again soon

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rose W on 19 Sept 2023
Thank you for choosing us and we appreciate your review and look forward to seeing you again soon

8/10 Good

Abraham

Travelled with family
Liked: Property conditions & facilities, room comfort
Family weekend getaway. Two night stay. Staff needs to be more presentable in the front desk. Rooms need more detailed cleaning. Place seems understaffed.
Stayed 2 nights in Sep 2023
Response from Rose W on 18 Sept 2023
Thank you for your review we appreciate your feedback. Yes we may be understaffed in areas however we try to cover and help each other out as much as possible

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 2 nights in Sep 2023
Response from Rose W on 15 Sept 2023
Thank you for your great review we appreciate you and your loyalty we look forward to seeing you again

4/10 Poor

Peter, New York

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is really tired and needs overall updating. Breakfast a real disappointment
Stayed 1 night in Sep 2023
Response from Rose W on 15 Sept 2023
We are sorry to hear you didn't enjoy your stay with us and that you felt that the breakfast was a real disappointment hopefully we'll be willing to return and give us another opportunity

8/10 Good

Alison

Liked: Staff & service, amenities, property conditions & facilities
We loved the clean pool and facilities. Room is loaded. Staff amazing.
Stayed 1 night in Sep 2023
Response from Rose W on 10 Sept 2023
Thank you for your review we appreciate you and your business I look forward to seeing you again soon

10/10 Excellent

Tim

Stayed 3 nights in Sep 2023

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Sep 2023
Response from Rose W on 5 Sept 2023
Thank you for your review we appreciate you and your business reporting seeing you again in the future

2/10 Terrible

Paola

Stayed 3 nights in Sep 2023
Response from Management on 5 Sept 2023
We are sorry to hear that you felt your stay was terrible can you tell us exactly what was so terrible?

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! The staff were excellent, especially the young lady in the breakfast area! I think her name was Tonya
Stayed 4 nights in Aug 2023
Response from Rose W on 5 Sept 2023
Thank you for your review we appreciate you and your business I will definitely let Shanna know your comment she made about her she is especially wonderful isn't she

10/10 Excellent

Hector

Stayed 1 night in Aug 2023
Response from Rose W on 18 Sept 2023
Thank you for your review we appreciate you and your business look forward to seeing you again soon