4/10 Poor
neil
Travelled with partner
22 Dec 2023
Disliked: Staff & service, amenities, property conditions & facilities
Firstly, this is not my first time staying at this property, but it will be my last. Earlier this year, my stay was wonderful, but this time was a different story. I think it's important to let people know about my experience beforehand so they can make informed choices and not be disappointed.
Here are a few things to be aware of:
1. The on-site restaurant was closed during my stay, so I had to either go out to get food or order takeout to my room. And bar was closed too. It’s would have been helpful to know this in advance.
2. The pictures on Expedia are incorrect, specifically for the cottage. The images were misleading, as the self-catering cottage There are self- catering but not show. . I advise bringing everything you think you'll need, as as was no food and drinks. When we stay. .
3. The website implies that breakfast is included, but this is not the case. I stayed on 21/12/23 and was disappointed to find out that there was no complimentary breakfast as advertised.
4. On the morning of my check-out, I spoke to a receptionist who informed me that the property is now focused more on hosting conferences and weddings. They seemed less interested in addressing my concerns, giving more priority to these events than to the guests. They even asked if I had booked directly with them instead of using a third-party site.
Although I have stayed at this property multiple times before without any issues, I have decided that I will not be returning. There are many other
neil
Stayed 1 night in Dec 2023
