Lobby

Reviews of Rodeway Inn Roswell

2 out of 5
Rodeway Inn Roswell
2803 W 2nd St, Roswell, NM

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 1000 reviews" "
Rating 8 - Good. 403 out of 1000 reviews" "
Rating 6 - Okay. 164 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Stacey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
A bit aged and not in a great part of town. Staff were very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

TINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very neat and clean.
Stayed 1 night in Apr 2024
Response from Cindy on 6 Apr 2024
Tina: So appreciate your time and wonderful comments.Thank you from us all.God Bless

10/10 Excellent

Hernaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cindy on 9 Apr 2024
Another great day. Thank you Hernaldo.God Bless

8/10 Good

Stevie-Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cindy on 6 Apr 2024
Stevie-MichelleWhat a blessing to have great people whom appreciate our efforts.God Bless

10/10 Excellent

Jackie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal who checked us in was so nice and welcoming
Stayed 1 night in Mar 2024
Response from Cindy on 6 Apr 2024
JackieShe is one of our many diamond's working with us. We are a family operation and each day we hold each other up.Thank you for giving us strength to do so.God Bless

10/10 Excellent

Keith

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
About what you'd expect for the price. Very friendly staff, fast Internet. Won't impress anyone but suitable just the same.
Stayed 1 night in Mar 2024
Response from Cindy on 20 Mar 2024
We work very hard to provide an economy price, yet comfort. I wish we could find the combination that provides both a great price and amenities beyond.Thank you for sharing.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite Christian help in an outdated hotel with almost no guests
Stayed 1 night in Feb 2024
Response from Cindy on 26 Feb 2024
I am grateful you felt our Christian faith.As with most hotels, especially with our Governor, are still trying to gather themselves after the Covid-19 crisis.Our updating of the property is back on course.God Bless

8/10 Good

Kenneth

Business traveller
Good
Stayed 2 nights in Jan 2024
Response from Cindy on 7 Feb 2024
Sure do appreciate your visit.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very friendly
Response from Cindy on 7 Feb 2024
Wow, this really surprises me. During your stay of 3 days, your comment just doesn't seem to fit.God Bless

6/10 Okay

MAREL

Stayed 1 night in Oct 2023

2/10 Terrible

Fred

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the worst place I've ever seen. It should be closed immediately
Stayed 1 night in Sep 2023
Response from Cindy on 6 Nov 2023
Wow...I would hope you informed someone at the hotel level your frustration? When a guest checks out for their continued journey, we ask everyone, Are there any maintenance issues we can take care of. I hope you took advantage of our program.So if you didn't take that opportunity, I would love to hear from you. Mostly because with such little information, you have given me nothing to work with.God Bless

6/10 Okay

Linda

Not clean
Stayed 1 night in Oct 2023
Response from Cindy on 19 Oct 2023
If you could assist me with a room number or a date of stay, I will be able to research who your cleaner was.Thank you for the information to come.

4/10 Poor

Amber

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
The lady in the lobby (didn’t catch her name, sorry) was super sweet. She helped me out pretty quick after she was done on the phone and was extremely apologetic about the wait. They accept all dogs except pit bulls as well, so if you’re looking for a cheap ish place to stay for the night that allows pets, it’s a good. My only complaint is how thin the walls are. You can hear everything your neighbor is saying.
Stayed 1 night in Oct 2023
Response from Cindy on 16 Oct 2023
Amber: I am so proud of our staff. It does sadden me that our grade was effected by something we have no control over. Thank you for your time and sharing

4/10 Poor

Grant

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The best part was the staff - they were exceptionally helpful and welcoming. The room had ancient plumbing, no stopper for sink, slippery tub, strangest tv I’ve seen (never did find the volume control), ridiculous liquid soap, shampoo, gel dispensers (problem solved by buying bar of soap at Albertsons), wife got bitten numerous times by unidentified bug while sleeping. Finally, to cap it off they billed more than the Expedia price (pending resolution with hotel).
Stayed 3 nights in Oct 2023
Response from Cindy on 6 Nov 2023
The building was built in 1962 and upgrades are done as part of our ongoing commitment.The dispensers are from Choice. We don't have a problem to solve. The TV you describe is a Smart TV.I hope if you return to Roswell, you will find a more accommodation suited for your needs.God Bless

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cindy on 16 Oct 2023
Thank you Hilary

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly!
Dog friendly. Clean and quiet.
Stayed 2 nights in Oct 2023
Response from Cindy on 16 Oct 2023
As a pet owner myself, there are days I would rather have pets than people. No matter what they are always so happy.Dawn, Your the best.Thank you

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Cindy on 7 Oct 2023
It was great to have your family back with us. I understand you had to leave early because of a family emergency. Prayers going your way. Take care you and Erin.

10/10 Excellent

Carol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriella, the check-in clerk, was fabulous. She was friendly, efficient, and businesslike. I hope you can keep her on staff for a very long time!
Stayed 1 night in Oct 2023
Response from Cindy on 7 Oct 2023
It excites us to no end when we get a review for a specific person. I shared your comments and she was so proud.Thank you so much.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Sep 2023
Response from Cindy on 7 Sept 2023
We are all doing cartwheels. Thank you Daniel

10/10 Excellent

joseph

Stayed 2 nights in Aug 2023
Response from Cindy on 29 Aug 2023
We appreciate you choosing us.Have a God Filled Day.

4/10 Poor

Ashley

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My dog is registered as an ESA and the property still charged the pet fee. The floor was dirty and the hotel is outdated. The shower water had VERY low pressure and the soap dispensary was not filled.
Stayed 1 night in Jul 2023
Response from Cindy on 24 Jul 2023
Ashley:ESA are not recognized with the ADA. Emotion support dogs are essential to some, but until ADA acknowledges them as a no fee dog, there will be a fee for a pet.I am sorry and we don't have to agree, but we follow the ADA rules very strongly here. Heck, there are days when I would rather have pets than people.I don't know how there was low pressure when we have recirculating pumps on all our water heaters to avoid such an issue.I will have maintenance look at it just to make sure.God BlessCindy

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Cindy on 7 Jul 2023
We all smile when we see your face.You are a great burst of sunshine.God Bless

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

6/10 Okay

Robert

Stayed 2 nights in Jun 2023
Response from CINDY on 29 Jun 2023
Appreciate your time and score.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an old motel, but well kept property. Great staff
Stayed 1 night in Jun 2023
Response from Cindy on 13 Jun 2023
A big HIGH 5. Thank you so much. Everyday is a journey and we are glad yours brought you this way.God Bless

10/10 Excellent

Rosa

Stayed 1 night in Jun 2023
Response from Cindy on 30 Jun 2023
Rosa: Your time is greatly appreciated and Thank You.God Bless

2/10 Terrible

thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
it was horrible
Stayed 1 night in May 2023
Response from Cindy on 5 Jun 2023
Well Thomas, It is very difficult to make adjustments to a business when all I read is "its horrible". So many variables.

6/10 Okay

Latisha

Liked: Staff & service
It was ok ... The bed sink in on one side it was clean enough for it being old the shower was difficult to figure out it would trun off when truned to get cold water trun off to trun to get hot water ...the fitness was closed they need to do is undate there website there no break fast diner just grab and go.. the pool was ok
Stayed 2 nights in May 2023
Response from Cindy on 5 Jun 2023
Hope your summer is full of love an joy

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MONEY IS ALL THAT MATTERS TO THEM!
I had a torn tendon was put on a cast, this was after I had made reservations. I was going to drive from California to Roswell NM. Mt grandson was graduating from college. I had made reservations at a casino in Nevada. They understood and canceled my reservation, I offered to provide Rodeway with a Doctors note. I'm 71 years old with fixed income and they could care less. I lost out on my money I putaside for this special occasion. They SUCK
Stayed 2 nights in May 2023
Response from Cindy on 18 May 2023
So the other side of the story, At no time did you offer Doctor information. Freedom of speech is an honor as I am sure you know. In the hotel industry there are hard calls to make from time to time. We didn't have your information in detail.

10/10 Excellent

Michael Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, friendly and knowledgable
Stayed 1 night in May 2023
Response from Cindy on 11 May 2023
Today's survey made for a great day. Thank you Mr. Ray

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice, thin walls but still great! Staff very friendly!
Stayed 1 night in Mar 2023
Response from Cindy on 27 Mar 2023
We appreciate your comments about the staff. We all try to keep a smile on the worse days.God Bless

8/10 Good

Joanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely recommend staying here!!! A great place to stay with family and pets. The room was clean, facilities were in good condition and presented as advertised. All amenities were in good working order. The staff were all great.
Response from Cindy on 27 Mar 2023
HIGH FIVE.... Thank you so much and I will make sure and share your positive comments.God Bless

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable bed.
Stayed 1 night in Mar 2023
Response from Cindy on 27 Mar 2023
There are the words we look for.....Friendly Staff. Some days its a challenge dealing with the public.Have a great day.God Bless

8/10 Good

Linda

Stayed 1 night in Mar 2023
Response from Cindy on 10 Apr 2023
Thank you

8/10 Good

Corrine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nicer than I thought from first impression
Judging a book by its cover will not be accurate for this place. Honestly looks a bit poor from the road, but as you enter the reception you are greeted with a nice setting and venue. The rooms are not too bad either. I would stay here again.
Stayed 2 nights in Mar 2023
Response from Cindy on 27 Mar 2023
Love to read that you have chosen to return.As spring approaches the weeds seem to always be ahead of us.:0) Thank you for your time and comments.God Bless

8/10 Good

Erika

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Cindy on 27 Mar 2023
Erika:Thank you for the time you took for the survey provided by your 3rd party company.Hope to see ya soon.

6/10 Okay

JOHN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice lobby, but this hotel is way past its prime
Stayed 1 night in Mar 2023
Response from Cindy on 27 Mar 2023
John:It is an on going task to take a property that is over 60 years old and keep the appearance of a 7 million dollar hotel.We will continue our efforts as summer approaches.God Bless

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable overnight stay. Dated but clean.
Stayed 1 night in Mar 2023
Response from Cindy on 27 Mar 2023
Tara:We continue to provide a clean and friendly staff environment.God Bless

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was Awesome. Took care of my needs. Original room was book upstairs. They had no elevator so the stairs was not an option for me so he found me a room downstairs. I was very grateful for this.
Stayed 1 night in Feb 2023
Response from Cindy on 27 Mar 2023
Michaela:I am so glad we had the room to move you to. As a family owned and operated company, we hope our care and concern helps someone that may just need a smile.God Bless

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - Recommended
Very fast check in - Personnel very polite and helpful - Accommodations are a little bit updated but it was really comfortable for the night. Liked that it has option for joined rooms - Since we were two families saying the night.
Stayed 1 night in Feb 2023
Response from Cindy on 27 Mar 2023
Karla:So welcome your positive feedback.Thank you so muchGod Bless

10/10 Excellent

Cristal

Stayed 1 night in Feb 2023
Response from Cindy on 27 Mar 2023
Thank you CristalGod Bless

8/10 Good

Augustine W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Lynette

Stayed 1 night in Jan 2023

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here every time I fly from or to Roswell. Cindy, Rachel and Henry are very helpful and understanding when airline changes happen. Great group of people.
Stayed 1 night in Jan 2023
Response from Cindy on 19 Jan 2023
You are our sunshine. Nancy, you are appreciated.Thank you for your kind words and I will share.God Bless Nancy, See ya soon

8/10 Good

Ulrich

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cals adventure
I was super tired and this place was good enough to shower and sleep
Stayed 1 night in Jan 2023
Response from Cindy on 10 Jan 2023
We are glad you rested your body here.Thank you and hope your travels continue safely.God Bless

6/10 Okay

Sean

Stayed 1 night in Dec 2022

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Cindy on 12 Dec 2022
We are very grateful for your ability to provide us an almost perfect score. God Bless

10/10 Excellent

mark e

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RACHEL LET US CHECKIN EARLY. beds are unbelievably comfortable. They allow pets, big area to walk them. NO BUGS!!! And plenty of fresh linen. Its a older roadway and it was a great stay.Roko television, not regular cable but just pick a tv app and start watching. Bring a extension cord there's a shortage of outlets like most motels.
Stayed 1 night in Dec 2022
Response from Cindy on 5 Dec 2022
Rhachel will be so excited to see your comments.WE all work very hard on a daily basis. We do however know we make mistakes as well. Thank you for sharing very positive words about the hotel. Be safe and return soon.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came in very late and front desk called to confirm my arrival and then made sure room was a comfortable temperature for my late arrival
Stayed 1 night in Nov 2022
Response from cindy on 1 Dec 2022
Your positive comments keep us going just like high octane fuel. Thank you Nancy.