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Reviews of Best Western El Rancho Palacio

2.5 out of 5
Best Western El Rancho Palacio
2205 N Main Street, Roswell, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 429 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous. Room was clean with perfect amenities,
Stayed 1 night in Apr 2024
Response from Sean on 24 Apr 2024
Thank you Helen for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, food was good and stay was comfy and quite. The only thing that I notice was the carpet, it had a smell. But other than that, everything was great.
Stayed 1 night in Apr 2024
Response from Sean on 24 Apr 2024
Thank you Michelle for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place for a quick stay. Clean rooms.
Stayed 1 night in Apr 2024
Response from Sean on 24 Apr 2024
Thank you Ashley for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have any issues. Other than I would not call this a hotel, but rather a motel. Your room exits to the outdoors. I didn’t notice this when I booked.
Stayed 2 nights in Apr 2024
Response from Sean on 24 Apr 2024
Dear G & P Morse,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Mar 2024
Response from Sean on 5 Apr 2024
Thank you Robert for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice place. Close to activities.
Stayed 1 night in Mar 2024
Response from Sean on 28 Mar 2024
Dear Stacy,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Carlos, North Richland Hills

.
Stayed 1 night in Mar 2024
Response from Sean on 28 Mar 2024
Dear Carlos,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

2/10 Terrible

Jana

Stayed 1 night in Mar 2024
Response from Sean on 5 Apr 2024
Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

10/10 Excellent

LIsa

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest freshest sheets ever!
Stayed 1 night in Mar 2024
Response from Sean on 13 Mar 2024
Dear Lisa,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness
Heat was not on in the room when we arrived and it was 54 degrees in there. Water smells like sewer. Breakfast was not great - dried out eggs and half hard honey bun pastries. Just meh.
Stayed 1 night in Feb 2024
Response from Sean on 13 Mar 2024
Dear Michelle,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I felt the door was not terribly secure and listened to people setting car alarms. Overall average hotel with fantastic staff. Very nice folks.
Stayed 1 night in Feb 2024
Response from Sean on 28 Feb 2024
Dear Jason,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

10/10 Excellent

Jordan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff. Room was clean and exactly what we needed for a night while on a road trip. And bonus points for being pet friendly
Stayed 1 night in Feb 2024
Response from Sean on 7 Feb 2024
Dear Jordan,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Sandy, Williamsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent for us in Roswell, NM. The property is clean, the staff was welcoming and friendly, and the location was ideal for our 2 night stay.
Stayed 1 night in Jan 2024
Response from Sean on 3 Feb 2024
Dear Sandy,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we would stay there again.
The hotel was clean, conveniently located in a great price.
Stayed 1 night in Jan 2024
Response from Sean on 3 Feb 2024
Dear Rebecca,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

4/10 Poor

Tempal

Liked: Cleanliness, staff & service
Disliked: Amenities
I have stayed at this location exclusively every time I come home, and usually it is a very excellent place to stay. This trip, however, it was not so good. The ice machine was out of order, you had to go to the front desk every time you wanted ice. it’s just not really sanitary, to me, considering we’re still struggling with so many illnesses…and very inconvenient for guest and employees. Breakfast was subpar, sadly. Usually it’s really good. The AC/heater unit the buttons are worn off and I had a heckuva time trying to find out how to get the heat on. The clerk did say it was their down season, so maybe that was it.
Stayed 4 nights in Jan 2024
Response from Sean on 15 Jan 2024
Dear Tempal Killman,I am sorry for the inconveniences you had with your stay. But with freezing temperature we cannot operate our ice machine during winter. If you want to check hygienicity of ice handling we would have showed you if you would have asked. Also we have rotation breakfast menu. And what we have during peak season we also have same/similar menu for slow season. Except during slow season we cook everything in small batches. We did let you know upon checkin that if you need anything please ask us, but you did not ask for help.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and quiet. We had a dog and they placed us in a room which was easy to get in and out. We also received a 10% discount to the Mexican restaurant next door. It was delicious! The staff were very helpful and friendly. The outside ice maker was not working so the desk clerk went back to the kitchen to get us some ice. I would stay here again. 😃
Stayed 1 night in Dec 2023
Response from Sean on 3 Feb 2024
Dear Sherri,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Soledad

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sean on 3 Feb 2024
Dear Soledad,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Dorothy

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was very nice. The room was comfortable, quiet and clean. We were especially pleased that we had Direct TV and were able to watch the National Finals Rodeo!
Stayed 2 nights in Dec 2023
Response from Sean on 3 Feb 2024
Thank you Dorothy for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 10/10 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sean on 3 Feb 2024
Dear Oscar,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. The owners take pride in keeping their hotel very clean. Sean and his staff and family are very friendly , welcoming and concerned that their guests are comfortable and satisfied!!
Stayed 3 nights in Nov 2023

6/10 Okay

Jorie

Travelled with partner
Liked: Staff & service
Comfortable, pretty quiet and comfortable. A good place to stay for the price.
Stayed 1 night in Nov 2023
Response from Sean on 25 Nov 2023
Thank you Jorie for staying with us! Please accept our sincere apologies for any inconveniences you had with your stay. Hope your next stay with us is soon and we will try our best to get 5/5 from you! Sorry for late reply.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, and everything was clean.
Stayed 1 night in Nov 2023
Response from Sean on 24 Nov 2023
Dear Benjamin,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sean on 24 Nov 2023
Dear Belinda,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Ron

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sean on 24 Nov 2023
Dear Ron,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Alicia, Compton

Liked: Cleanliness, property conditions & facilities
Bed too hard
Stayed 1 night in Oct 2023
Response from Sean on 2 Nov 2023
Dear Alicia,Thank you for staying with us! Please accept my sincere apologies for any inconvenience you had with your stay.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness abounds. Staff is beyond helpful and caring.
Stayed 1 night in Oct 2023
Response from Sean on 1 Nov 2023
Thank you Shirley for staying with us and taking time to leave an outstanding feedback!Hope your next stay with us is just around the corner.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sean on 31 Oct 2023
Thank you Carol for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

William

Good
Stayed 1 night in Oct 2023
Response from Sean on 31 Oct 2023
Thank you William for staying with us and taking time to leave a 4-star rating! Hope to serve you soon and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean on 31 Oct 2023
Thank you Alberto for staying with us and taking time to leave a 4-star rating! Hope to serve you soon and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

4/10 Poor

Joseph

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Most things were fine except the room reeked of cigarettes. Not good.
Stayed 1 night in Oct 2023
Response from Sean on 29 Oct 2023
Dear Joseph,Please accept my sincere apologies for the inconvenience you had with your stay. I can assure you that this is not the typical level of service that we provide here at Best Western El Rancho Palacio.

8/10 Good

James

Business traveller, Travelled with pets, Travelled with partner
Liked: Amenities
Very friendly staff, good breakfast easy access
Stayed 1 night in Oct 2023
Response from Sean on 28 Oct 2023
Thank you James for staying with us and taking time to leave a positive feedback!Hope to serve you soon and we will try our best to get 5/5 ratings from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 Okay

cynthia

Liked: Cleanliness, staff & service
the water in the rooms tasted bad. had to buy water.
Stayed 1 night in Oct 2023
Response from Sean on 28 Oct 2023
Dear Cynthia,Please accept my sincere apologies for any inconveniences you had with your stay. We get water from City of Roswell, and also we have two commercial softeners before water goes to rooms.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally friendly and welcoming. A minor leak with the shower is my only critique
Stayed 3 nights in Oct 2023
Response from Sean on 31 Oct 2023
Thank you Jeffrey for staying with us and taking time to leave a 5-star rating! Please accept my sincere apologies for any inconvenience you had with your stay. Will pass on your message to our maintenance team. Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean on 14 Oct 2023
Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Terrence

Liked: Cleanliness, staff & service, room comfort
Better than expected
This place is an older motel with the doors facing parking lot and outside access. It is older but clean. Our room was decent and most important it was clean. It showed wear, caulk around tub etc, could be better, but it isn't a new building. I was actually surprised it was kept up as good as it is. The breakfast was typical eggs, sausage, waffles, cereals, oatmeal, rolls, donuts etc. which were good and plentiful. the area around was good and we felt safe there. There are also restaurants right next door and across the street.
Stayed 1 night in Oct 2023
Response from Sean on 11 Oct 2023
Thank you Jess for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Please accept my sincere apologies for inconveniences you had with your stay. All of our rooms have been fully remodeled in 2020 and our lobby-breakfast area in February 2023. Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Denielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sean on 10 Oct 2023
Dear Denielle,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Venus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was understanding and very helpful. I will always stay here whenever I visit Roswell.
Stayed 1 night in Oct 2023
Response from Sean on 9 Oct 2023
Dear Venus,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Jolene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sean on 8 Oct 2023
Dear Jolene,Thank you for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 Okay

Stephanie, Pasadena

Travelled with family and small children
Small property but average accomodations. No queen beds. Ok for one night.
Stayed 1 night in Oct 2023
Response from Sean on 8 Oct 2023
Thank you Stephanie for staying with us! Please accept our sincere apologies for any inconveniences you had with your stay. Hope your next stay with us is soon and we will try our best to get 5/5 from you!

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was quick and easy, and the host was very cordial. Breakfast options were great, and the restaurant right next door was super convenient! Close to downtown area of Roswell. Would definitely stay again!
Stayed 1 night in Oct 2023
Response from Sean on 7 Oct 2023
Dear Tina,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, front desk was friendly and helpful. It is a no frills hotel but for a one night stay on a road trip it was perfect and the price was right.
Stayed 1 night in Sep 2023
Response from Sean on 7 Oct 2023
Dear Angelia,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Frances

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly check in, good location, very clean!
Stayed 1 night in Oct 2023
Response from Sean on 7 Oct 2023
Dear Frances,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Donald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Friendly and efficient check in. Nice breakfast. Comfortable bed.
Stayed 1 night in Sep 2023
Response from Sean on 7 Oct 2023
Dear Donald,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sean on 28 Sept 2023
Dear William,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room Good service Great location
Stayed 1 night in Sep 2023
Response from Sean on 28 Sept 2023
Thank you Sergio for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Sean on 14 Oct 2023
Dear Keith,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sean on 28 Sept 2023
Dear Scott,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, very clean. Wi-Fi works well. Nice breakfast. Staff was friendly and helpful. No problems
Stayed 1 night in Sep 2023
Response from Sean on 28 Sept 2023
Dear Keith,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Mitch

Stayed 1 night in Sep 2023
Response from Sean on 28 Sept 2023
Thank you Mitch for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 Good

Roger

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sean on 28 Sept 2023
Thank you Roger for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!