Exterior

Reviews of Hilton Garden Inn Roseville

3 out of 5
Hilton Garden Inn Roseville
1951 Taylor Rd, Roseville, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

BRANDON

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Chris Milton, GM on 22 Apr 2024
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

6/10 Okay

Veronika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Clean facilities and room. Bed was squeaky and uncomfortable.
Stayed 1 night in Apr 2024
Response from Chris Milton, GM on 9 Apr 2024
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. Please know that your feedback is extremely valuable to us and I will share your comments with our team in order to improve on our guest experience. We certainly value your patronage and hope to welcome you back in the near future.

10/10 Excellent

Gladys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very kind, great service!
Stayed 2 nights in Apr 2024
Response from Chris Milton, GM on 8 Apr 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Leo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind and welcoming!! The hotel room was pretty clean, overall I was impressed. I enjoyed my stay!’
Stayed 2 nights in Mar 2024
Response from Chris Milton, GM on 1 Apr 2024
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
Relatively clean. Did not replenish in room coffee daily although there was complimentary coffee in the lobby Restaurant staff were very nice but breakfast was pricey
Stayed 3 nights in Mar 2024
Response from Chris Milton, GM on 26 Mar 2024
Good afternoon. I just would like to provide clarity on the coffee in the room. Our room attendants enter sleeping rooms every other day, as described in the message on the mirror cling in your sleeping room, or by request at any time. It is not our practice to enter the room daily to replenish the coffee or service the room. This was a change in the brand since Covid and I'm sorry that the expectation was not met.

6/10 Okay

Rana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Chris Milton, GM on 26 Mar 2024
It seems like your recent stay with us at Hilton Garden Inn Roseville was a mixed bag of experiences. We're glad to learn about the aspects you appreciated and, in the same vein, we're grateful for your frankness in pointing out areas where we can improve. We hope to welcome you back soon and to have another opportunity to serve you better. Our ultimate aim is to ensure all our guests have a comfortable, convenient, and memorable stay.

8/10 Good

Rey

Liked: Cleanliness, staff & service, property conditions & facilities
front of the build is nice, back of the building is the freeway which is kind of little noisy.
Stayed 2 nights in Mar 2024
Response from Chris Milton, GM on 20 Mar 2024
Thank you for taking your valuable time to submit a great review for our hotel. Your kind comments are greatly appreciated. We hope to have the opportunity to welcome you back again.

10/10 Excellent

DENEE, Murrieta

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Chris Milton, GM on 20 Mar 2024
Thank you for taking the time to share your feedback! On behalf of the entire staff, I would like to say thanks for the shout out and compliments on the hotel. We hope to welcome you back again soon!

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you stay at a Hilton Garden you get a nice clean room with out many surprises... both good or bad. Here you can enjoy a friendly check in with a clean property.
Stayed 1 night in Mar 2024
Response from Chris Milton, GM on 15 Mar 2024
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy and fast check in. I noticed that when I got home yesterday that i had flea bits on both legs. They were on both ankle were all bite up. This property allows dogs inside the rooms i assuming thats were i got bit. Not happy about that. I would recommend you only put dog in certain rooms so this isn’t an issue again.
Stayed 1 night in Mar 2024
Response from Chris Milton, GM on 15 Mar 2024
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. Please know that your feedback is extremely valuable to us and I will share your comments with our team in order to improve on our guest experience. We certainly value your patronage and hope to welcome you back in the near future.

10/10 Excellent

Zhiping, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris Milton, GM on 4 Mar 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to locate at, close to stores and dining…
Stayed 2 nights in Feb 2024
Response from Chris Milton, GM on 27 Feb 2024
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

2/10 Terrible

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible place to stay
Stayed 2 nights in Feb 2024
Response from Chris Milton, GM on 20 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. I would invite you to reach out to me directly at the property so that you can share your experience directly with me.

8/10 Good

Terry

Stayed 1 night in Feb 2024
Response from Chris Milton, GM on 26 Mar 2024
It seems like your recent stay with us at Hilton Garden Inn Roseville was a mixed bag of experiences. We're glad to learn about the aspects you appreciated and, in the same vein, we're grateful for your frankness in pointing out areas where we can improve. We hope to welcome you back soon and to have another opportunity to serve you better. Our ultimate aim is to ensure all our guests have a comfortable, convenient, and memorable stay.

10/10 Excellent

Chi-Jung

Stayed 2 nights in Feb 2024
Response from Chris Milton, GM on 26 Mar 2024
Thank you for taking the time to share your feedback! On behalf of the entire staff, I would like to say thanks for the shout out and compliments on the hotel. We hope to welcome you back again soon!

6/10 Okay

Stephanie

Stayed 1 night in Feb 2024
Response from Chris Milton, GM on 26 Mar 2024
It seems like your recent stay with us at Hilton Garden Inn Roseville was a mixed bag of experiences. We're glad to learn about the aspects you appreciated and, in the same vein, we're grateful for your frankness in pointing out areas where we can improve. We hope to welcome you back soon and to have another opportunity to serve you better. Our ultimate aim is to ensure all our guests have a comfortable, convenient, and memorable stay.

2/10 Terrible

ABEDALSAME

Disliked: Cleanliness, property conditions & facilities
Dirty rooms
Stayed 1 night in Feb 2024
Response from Chris Milton, GM on 12 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Nadia

I arrived and was told, even though I paid in advance, there was no room for me and that they would give me a room in a sister property 30 minutes away. I had to drive around at 10:30 at night, alone to look for another place to stay. I was given no explanation.
Stayed 1 night in Feb 2024
Response from Chris Milton, GM on 12 Feb 2024
Thank you for taking the time to share your review. As a traveler, your feedback is most valuable. We greatly appreciate your insight and will use your highlighted points of concern as our guide to focus our improvement efforts. We hope you accept our humblest apologies your stay was not the rewarding and stellar experience you deserve. Despite this, we hope the next time you visit the area you will consider staying with us again

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to shopping areas
Stayed 3 nights in Dec 2023
Response from Chris Milton, GM on 5 Feb 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

2/10 Terrible

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris Milton, GM on 31 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal.
Stayed 1 night in Jan 2024
Response from Chris Milton, GM on 31 Jan 2024
Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay with us! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

4/10 Poor

Michael

Travelled with family
Carpeting in room worn down to underlayment. Hot tub spa controls damaged. Poor maintenance
Stayed 1 night in Jan 2024
Response from Chris Milton, GM on 31 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

John

Liked: Staff & service
The staff was really great. The hotel on the other hand was not clean. When issues were called out, they were responsive.
Stayed 3 nights in Jan 2024
Response from Chris Milton, GM on 31 Jan 2024
Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay with us! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Freeway room.
we stayed at this place sever years ago but this was the first time we stayed on a room facing the freeway so it was a little noisy at night.
Stayed 3 nights in Jan 2024
Response from Chris Milton, GM on 23 Jan 2024
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. Please know that your feedback is extremely valuable to us and I will share your comments with our team in order to improve on our guest experience. We certainly value your patronage and hope to welcome you back in the near future.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect, the staff were friendly and helpful. The room was clean, large with everything we needed.
Stayed 2 nights in Jan 2024
Response from Chris Milton, GM on 23 Jan 2024
Thank you for acknowledging the outstanding hospitality you received from our team at Hilton Garden Inn Roseville. We are committed to providing an excellent visit for every guest, and it is wonderful to know we more than met your expectations. We look forward to seeing you again soon.

10/10 Excellent

Adela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris Milton, GM on 23 Jan 2024
Thank you for acknowledging the outstanding hospitality you received from our team at Hilton Garden Inn Roseville. We are committed to providing an excellent visit for every guest, and it is wonderful to know we more than met your expectations. We look forward to seeing you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel looks new. Very clean, staff very friendly. We felt very safe here. Nice location close to I80 and 15 minutes from Thunder Valley Casino.
Stayed 1 night in Jan 2024
Response from Chris Milton, GM on 23 Jan 2024
Thank you for acknowledging the outstanding hospitality you received from our team at Hilton Garden Inn Roseville. We are committed to providing an excellent visit for every guest, and it is wonderful to know we more than met your expectations. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Limited housekeeping and loud freeway
Hotel itself was fine, but I think it's ridiculous that you now have to opt into having your room cleaned. I was so disappointed to return to my room and find that it had not been serviced. Also, our room faced the freeway and was very loud. Will choose to stay at a different hotel in the future.
Stayed 2 nights in Jan 2024
Response from Chris Milton, GM on 23 Jan 2024
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. Please know that your feedback is extremely valuable to us and I will share your comments with our team in order to improve on our guest experience. We certainly value your patronage and hope to welcome you back in the near future.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jaron on 18 Jan 2024
Thank you for acknowledging the outstanding hospitality you received from our team at Hilton Garden Inn Roseville. We are committed to providing an excellent visit for every guest, and it is wonderful to know we more than met your expectations. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Would stay again
Did not spend much time in hotel as I was at a conference; got back to hotel late and left early in the morning. Reception desk very nice. Stand Upon check-in, I was told that housekeeping did not come daily. A sign in the room said that housekeeping came every two days. Fine w/ me. Changing sheets or towels, dumping trash, not necessary every two or even three days for me. Room was clean and comfortable. I think hotel has breakfast for a little less than $20 a day but I rarely eat breakfast so did not choose to have it. They have an area where a limited amount of microwavable food can be purchased; there is a microwave and refrigerator in room. Room has the usual coffee/tea amenities in room. I would stay again.
Stayed 2 nights in Jan 2024
Response from Jaron on 15 Jan 2024
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

10/10 Excellent

rosaleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient location
Response from Chris Milton, GM on 8 Jan 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms and top-notch service. We hope you visit us again soon!

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris Milton, GM on 8 Jan 2024
Thank you for taking the time to write a review of your stay. It's great to see that you enjoyed your stay with us! The staff and I would love to provide you with another comfortable stay in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris Milton, GM on 8 Jan 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms and top-notch service. We hope you visit us again soon!

10/10 Excellent

XIAOLE

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chris Milton, GM on 8 Jan 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms and top-notch service. We hope you visit us again soon!

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jaron on 27 Dec 2023
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from Jaron on 15 Jan 2024
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jaron on 27 Dec 2023
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Jaron on 15 Jan 2024
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jaron on 19 Dec 2023
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

8/10 Good

Donald

Stayed 1 night in Dec 2023
Response from Chris Milton, GM on 8 Jan 2024
Thank you for taking the time to write a review of your stay. It's great to see that you enjoyed your stay with us! The staff and I would love to provide you with another comfortable stay in the future.

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love our stay! Breakfast was good and the service was excellent
Stayed 1 night in Nov 2023
Response from Chris Milton, GM on 18 Dec 2023
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

10/10 Excellent

Vonetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
My stay was comfortable and the Lobby Agent was very welcoming.
Stayed 1 night in Oct 2023
Response from Chris Milton, GM on 18 Dec 2023
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best Hilton’s I have stayed at. I actually got exactly what I reserved. The next time I need a hotel over here I will definitely be staying here.
Stayed 1 night in Dec 2023
Response from Chris Milton, GM on 11 Dec 2023
•Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

8/10 Good

averi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jaron on 9 Dec 2023
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bath room was outdated
Stayed 1 night in Nov 2023
Response from Chris Milton, GM on 29 Nov 2023
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. Please know that your feedback is extremely valuable to us and I will share your comments with our team in order to improve on our guest experience. We certainly value your patronage and hope to welcome you back in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sound insulation was very good. The staff was friendly.
Stayed 2 nights in Nov 2023
Response from Chris Milton, GM on 29 Nov 2023
Thank you for acknowledging the outstanding hospitality you received from our team at Hilton Garden Inn Roseville. We are committed to providing an excellent visit for every guest, and it is wonderful to know we more than met your expectations. We look forward to seeing you again soon.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness
The stay overall was good. Room was adequate. The parking lot was very crowded but of course it was Thanksgiving weekend so that was to be expected. We did not partake of any of the amenities.
Stayed 2 nights in Nov 2023
Response from Chris Milton, GM on 29 Nov 2023
Thank you very much for your detailed review of your recent stay with us. We truly value our guests so it is always good to hear that we have obtained our goal of making your stay memorable and enjoyable. We look forward to your next visit!

8/10 Good

Crista

Stayed 1 night in Nov 2023
Response from Jaron on 21 Nov 2023
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

10/10 Excellent

Stephen

Travelled with partner
Love the cook to order breakfast!
Stayed 1 night in Nov 2023
Response from Jaron on 21 Nov 2023
Thank you for staying with us at Hilton Garden Inn Roseville, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

2/10 Terrible

Mayra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jaron on 15 Nov 2023
•Thank you for taking the time to share your review. As a frequent traveler, your feedback is most valuable. We greatly appreciate your insight and will use your highlighted points of concern as our guide to focus our improvement efforts. We hope you accept our humblest apologies your stay was not the rewarding and stellar experience you deserve. Despite this, we hope the next time you visit the area you will consider staying with us again.