6 outdoor pools, pool umbrellas, pool loungers

Reviews of Grand Palladium Kantenah Resort & Spa All Inclusive

4 out of 5
Grand Palladium Kantenah Resort & Spa All Inclusive
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 999 reviews" "
Rating 8 - Good. 307 out of 999 reviews" "
Rating 6 - Okay. 132 out of 999 reviews" "
Rating 4 - Poor. 70 out of 999 reviews" "
Rating 2 - Terrible. 58 out of 999 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible resort from the butler service, at Kentenah’s Family Selection, the premium drinks found in any of the 25 bars on the resort, great running routes, clean family beach, many pool options, attentive waitstaff, great food options from buffets to a la carts restaurants, the candy wall, fresh crepes at any meal, to the jungle feel with all the green plants and animals on the grounds. It was the perfect vacation for our family of 4. Can’t wait to return again in the future!
Stayed 7 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on 19 Mar 2024
Dear Mr. JasonThank you for taking the time to share your wonderful experience at Grand Palladium Kantenah Resort & Spa. We're thrilled to hear that you had an incredible vacation with us!It's fantastic to know that you enjoyed the attentive service provided by our butler team at Kentenah's Family Selection, as well as the variety of premium drinks available at our numerous bars. We're delighted that you appreciated our beautiful running routes, pristine family beach, and the abundance of pool options.Your compliments about our attentive waitstaff, diverse food options, including the candy wall and fresh crepes, warm our hearts. We're also pleased that you enjoyed the lush jungle atmosphere with its greenery and wildlife.Thank you for choosing us for your family getaway, and we can't wait to welcome you back for another memorable stay in the future!Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff! Great for families!
Stayed 5 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on 19 Mar 2024
Dear valued guest,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience at Grand Palladium Kantenah Resort & Spa. Our team works hard to ensure that every guest feels welcome and has a memorable stay. We appreciate your positive feedback and hope to welcome you and your family back soon!Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Ashley Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time ! We have been to palladium many times in the past but this time was by far the best! Family selection in Kantenah is much better for my family. It was a surprise to have butlers to help with everything especially Eduardo. Check in and check out was super simple. Rooms were beautiful and clean. The food was GREAT!! We will be going back very soon
Stayed 8 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on 19 Mar 2024
Dear Mrs. MeganThank you for your wonderful review! We're thrilled to hear that your recent stay at Grand Palladium Kantenah Resort & Spa exceeded your expectations and was the best experience yet.It's fantastic to know that our Family Selection option suited your family perfectly and that Eduardo and our butler team provided excellent assistance throughout your stay. We're delighted that you found the check-in and check-out processes simple and that you enjoyed the beautiful and clean rooms.We're especially pleased to hear that you found the food to be GREAT! Our culinary team works hard to provide delicious and varied options for all our guests, and it's rewarding to receive such positive feedback.We can't wait to welcome you back very soon for another amazing stay at Grand Palladium Kantenah Resort & Spa. Thank you for choosing us as your holiday destination!Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing as were our butlers. Betty the manager was hands down the nicest and most caring and helpful while we dealt with an issue with an excursion we took. I would stay here again and again. Beautiful resort!!!
Stayed 7 nights in Feb 2024
Response from Kenia Rodriguez on 5 Mar 2024
Dear Mrs. Nichole,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium Kantenah Resort & Spa and that our team took such great care of you.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Kenia Rodriguez on 4 Mar 2024
Dear Mr. Christopher,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Kantenah Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is fantastic. Lots of activities at all times of the day. Theater shows, festival, poolside fitness classes, always something going on. Kids club was a nice addition. They had all sorts of fun things to do which allows parents to take a moment for themselves. The staff were great with the kids. They really enjoyed it, The restaurants were excellent. Buffet is good, but the a la carte were wonderful. The cleaning staff seems to be lacking however. There were several days where the room was not cleaned. No water was provided. Called and asked guest services, still no water was brought. There also seems to be a shortage of towels. No towels brought to the room when they did clean. Hard to get towels by the pool. Any extras seem overly expensive. Spa services cost way more than normal pricing in US. Massage also costs more than going to a registered therapist at home…. Too bad. Costs in the gift shop…. $30 for sunscreen is robbery. As is $16 for bug spray. Better bring it from home and not run out while you’re there. They would probably sell more items and spa services if the costs weren’t so high.
Stayed 9 nights in Feb 2024
Response from Kenia Rodriguez on 1 Mar 2024
Dear Mrs. Amanda,Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa.It is a pity to know your expectations were not met and we take the opportunity to offer a sincere apology for the inconveniences you had in your room. We would like to mention that the situations you described in no way are reflective of our hotel and definitely your comments will be shared with the corresponding departments to prevent these from happening again.We do hope to have the opportunity to host you in the future and improve your impression.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for families!
Stayed 7 nights in Feb 2024
Response from Kenia Rodriguez on 28 Feb 2024
Dear Mr. Melissa,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Barry L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
built into the envirenment
Stayed 7 nights in Jan 2024
Response from Kenia Rodriguez on 24 Feb 2024
Dear Mr. Barry L,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Grand Palladium Kantenah Resort & Spa and cannot wait for you to experience another wonderful experience with us.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Mathew Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Kenia Rodriguez on 16 Feb 2024
Dear Mr. Mathew,Thank you very much for rating our Hotel Grand Palladium Kantenah Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Kenia Rodriguez on 12 Feb 2024
Estimada Sra. Monica,Muchas gracias por evaluar nuestro Hotel Grand Palladium Kantenah Resort & Spa.Nos alegra que disfrutara de nuestras instalaciones y servicios, confiamos en que en su próxima visita por la Riviera Maya nos brinde el placer de servirle nuevamente.Saludos desde el Caribe,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing. Large with lots to do but everything still feels close. The beach is beautiful, palm trees for shade, the water is shallow and we saw plenty of angel fish a few feet in. There is free kayaking which was a nice surprise. We stayed in a swim up room and never used the pool but it was fairly warm water. We had butlers who were awesome Erick & Eduardo, they made us feel at home and helped us book dinner reservations ect. I have been to Mexico many times and this is by far my favourite location. Food is great, the grounds are pristine, and there is always something for the kids to do. We spent some time at the family pool and the service was always fantastic! 5 stars
Stayed 7 nights in Jan 2024
Response from Kenia Rodriguez on 8 Feb 2024
Dear Mrs. Alexandra,Thank you for your lovely review. It was a pleasure to welcome you. I am delighted to hear that you felt so warmly cared. I can't wait to share your kind words with Erick and Eduardo.We are looking forward to your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Browyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Grounds are beautiful. Pools are great. Food is good for all inclusive. Concierge was super helpful. Thank you Illiette! The biggest downside to this property is room service is basically non existent.
Stayed 3 nights in Jan 2024
Response from Kenia Rodriguez on 22 Jan 2024
Dear Guest,Thank you for staying at TRS Yucatan Hotel, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. We look forward to welcoming you on your next stay.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bartenders need to use better syrups and fruit juices.
Stayed 7 nights in Dec 2023
Response from Kenia Rodriguez on 21 Jan 2024
Dear Mr. Jaime,Thank you so much for your rating and taking the time to review your stay at Grand Palladium Kantenah Resort & Spa.Thank you for your comments on the drink quality, we will definitely look into this for future improvement. We hope to welcoming you back soon at the hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Kenia Rodriguez on 11 Jan 2024
Dear Mrs. Alina,Thank you for this great appraisal to our Grand Palladium White Sand Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kenia Rodriguez on 11 Jan 2024
Dear Mr. Peter,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, clean, well maintained and comfortable. The beds were comfortable, the staff was awesome and the grounds were immaculate.
Stayed 6 nights in Dec 2023
Response from Sergio Hernandez - Guest Satisfaction Lead on 8 Jan 2024
Dear valued guest,Thank you for taking the time to share your positive experience at Grand Palladium Kantenah Resort & Spa. We are delighted to hear that you found our resort beautiful, clean, well-maintained, and comfortable. It's wonderful to know that the comfortable beds, awesome staff, and immaculate grounds contributed to a memorable stay for you.Your kind words are truly appreciated, and we are thrilled to have provided you with a pleasant experience. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

6/10 Okay

Jesmirah J

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff
Response from Kenia Rodriguez on 20 Apr 2023
Dear Mrs. Jesmirah J,We apologize for an unsatisfying experience with our team here at Grand Palladium Kantenah Resort & Spa.Please contact us at your earliest convenience so that we may better understand the situation and resolve any outstanding issues.Kind regards,Kenia RodriguezHospitality SR Advisor

4/10 Poor

Ishwarya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
1) The room key was not working for us for the entire stay and we had to wait 20-25 mins every time we had to unlock the door with the assistance from the concierge. 2) Room service - The room was not replenished for snacks and soft drinks in spite of multiple requests. Room service did not clean the room during our stay ( 1 of the rooms as we had booked 2 rooms). 3) They have a marketing program which tries to sell travel club membership to unsuspecting guests. They request for one hour of your time but they end up using 3 hrs of your time and try to pressurize in to buying their product. 4) The property is a controlled environment especially if you want to eat outside the property. You will need to travel atleast 20 miles to be able to get food.
Stayed 2 nights in Apr 2023
Response from Kenia Rodriguez on 13 Apr 2023
Dear Guest,Firstly, we would like to thank you for visiting the Grand Palladium Kantenah Resort & Spa and taking time to share your feedback with us.It is only through valuable customer feedback that we can improve our services. On behalf of the entire staff at the Grand Palladium, we extend our sincerest apologies for any inconvenience with your accommodations during your stay. Thanks again for sharing our opportunity areas with us.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Rosaura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, even better staff. Very kid-friendly. The focus on an eco-friendly environment and the POP team were outstanding!
Stayed 6 nights in Apr 2023
Response from Kenia Rodriguez on 13 Apr 2023
Dear Mrs. Rosaura,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium Kantenah Resort & Spa and that our POP team took such great care of you.Kind regards,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Wazir

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place was very beautiful, my personal issue was the room the room felt very humid and as if it’s full of mold and it smell moldy. Room was somewhat clean took forever for the cart to arrive and most of the time it never came.
Stayed 4 nights in Apr 2023
Response from Kenia Rodriguez on 11 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience at Grand Palladium Kantenah Resort & Spa.It is unfortunate to learn from your review that you left with such a poor impression of our rooms and golf car service.All our guests’ comments are valuable for us, not just the positive but the negative ones as well, so you can be sure that your observations will be addressed in order to take the appropriate corrective measures.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

UTTHANDI

Stayed 6 nights in Mar 2023
Response from Kenia Rodriguez on 20 Apr 2023
Dear Guest,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Kenia Rodriguez on 28 Mar 2023
Dear Guest,Thank you very much for rating our Hotel.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia Rodriguez Hospitality SR Advisor

8/10 Good

scott

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Sergio Hernandez, Guest Satisfaction Lead on 26 Mar 2023
Dear ScottThank you for staying at Grand Palladium Kantenah Resort & SPA.It has been a pleasure to pamper you with our services and the hospitality of our staff.We wish to continue being part of your next trips in the Mexican Caribbean, do not hesitate to contact us for your next visit.Kind regards,

4/10 Poor

Stephen

Stayed 7 nights in Jan 2023
Response from Kenia Rodriguez on 10 Apr 2023
Dear Guest,Thank you for staying at our Grand Palladium Kantenah Resort & Spa.We are very sorry to hear that your stay did not meet your expectations.We would love to know the aspects in which you consider we can improve, please do not hesitate to contact us and share your point of view, as we gladly accept any suggestions from our guests.Kind regards,Kenia Rodriguez Hospitality SR Advisor

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Kenia Rodriguez on 21 Mar 2023
Estimada Sra. Miranda,Gracias por elegir nuestro Hotel para sus vacaciones.Apreciamos su excelente valoración, ha sido un placer poder consentirle con los servicios de nuestro todo incluido y la hospitalidad de nuestra gente.Saludos cordiales,Kenia Rodriguez Hospitality SR Advisor

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Awesome resort. Some of the restaurants can be hit and miss but overall the food was great
Stayed 7 nights in Mar 2023
Response from Erick Sarabia. GIFT Advisor. on 17 Mar 2023
Dear Timothy,We thank you on behalf of Grand Palladium Colonial Resort & Spa for choosing us to host your visit to the Riviera Maya and for sharing your review about your visit.We are delighted to know that your stay was fully satisfactory and that our attentions and services were to your liking.Please be assured that your comments will help us create future improvement strategies and will be shared with the entire management team.We look forward to welcoming you again soon.Best regards.Erick Sarabia.GIFT Advisor.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pool areas, the staff was very nice and accomodating. We did not get to enjoy anytime at the beach because of the rough waters & extreme amounts od seaweed. My biggest complaint would be with the food - the Brazilian restaurant is TERRIBLE, the Seafood restaurant was DELICIOUS, the ambiance is AMAZING but difficult to enjoy because of all of the raccoons. They hopped on tables, returned each time the staff attemped to shoo them away.
Stayed 6 nights in Mar 2023
Response from Regina Núñez on 10 Mar 2023
Dear ConnieThank you so much for choosing Grand Palladium Kantenah Resort & Spa to host your most recent Mexican Caribbean vacation.We would like to thank you for sharing your comments with us, as they are what drive us to continue strengthening our constant improvements, both in service and attentions.We are glad to hear that overall you had a great vacation.We hope that very soon you will give us another opportunity to serve you as you deserve.Best regards.Regina Núñez.Hospitality Advisor.

8/10 Good

Nadya Liubenova

Stayed 8 nights in Feb 2023
Response from Sergio Hernandez, Guest Satisfaction Lead on 24 Mar 2023
Dear Nadya LiubenovaThank you for staying at Grand Palladium Kantenah Resort & SpaIt has been a pleasure to pamper you with our services and the hospitality of our staff.We wish to continue being part of your next trips to the Mexican Caribbean, do not hesitate to contact us for your next visit.Kind regards,

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Regina Núñez on 2 Mar 2023
Dear Heather.Thank you very much for rating your recent experience at Grand Palladium Kantenah Resort & Spa as excellent.For all our great Palladium team, we are pleased to know that we have exceeded your expectations. We would love to continue to be your hotel of choice on your next vacation to the Mexican Caribbean. We look forward to your return soon,Best regards,Regina Núñez.Hospitality Advisor.

10/10 Excellent

Shalyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is wonderful. The rooms were clean and lovely. The restaurants were great and I loved the options. The app made booking dinner reservations incredibly easy.
Stayed 7 nights in Feb 2023
Response from Erick Sarabia. GIFT Advisor. on 21 Feb 2023
Dear Shalyce,Thank you for choosing Grand Palladium Kantenah Resort & Spa as your vacation destination in the Riviera Maya and for sharing with us your comments and rating about your visit.We are glad to hear that your experience was fully satisfactory and that you enjoyed the facilities and services in general.Your satisfaction is our greatest reward.Warm regards from the Mexican Caribbean.Erick Sarabia.GIFT Advisor.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Erick Sarabia. GIFT Advisor. on 11 Mar 2023
Dear Mark,Thank you for staying at Grand Palladium Kantenah Resort & Spa and for sharing your review about your visit.We are glad to hear that your stay was pleasant and that you enjoyed your overall experience.We look forward to welcoming you back soon.Best regards.Erick Sarabia.GIFT Advisor.

10/10 Excellent

Cole

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is awesome! They have kept alot of natural areas to preserve wildlife and it is abundant everywhere you go. The pool areas are great with lots of areas for kids and quieter pools for adults. Rooms were great no problems and beach was also nice but rocky. There was a lot of seaweed when we were there but they tried very hard to clean it all every morning
Stayed 7 nights in Feb 2023
Response from Regina Núñez on 12 Feb 2023
Dear Cole.Thank you very much for choosing Grand Palladium Kantenah Resort & Spa to host your most recent vacation in the Riviera Maya.Thank you for sharing your experience with us, and recognizing the beauty of our facilities, green areas, local fauna and flora, we are very happy to know that everything has been to your total satisfaction.We hope that in the near future you will allow us to host your vacations again, and serve you as you deserve.Receive a cordial greeting.Regina Núñez.Hospitality Advisor.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Sergio Hernandez, Guest Satisfaction Lead on 7 Mar 2023
Estimada Michelle. Agradecemos el tiempo que nos ha regalado para compartirnos su calificación referente a su reciente estancia en Grand Palladium Kantenah Resort & Spa All Inclusive. Su valoración es muy importante para nosotros, ya que da apertura a nuestra mejora continua. Esperamos con ansias nos pueda visitar pronto. Saludos cordiales

10/10 Excellent

Michael

Stayed 7 nights in Feb 2023
Response from Regina Núñez on 12 Feb 2023
Dear Michael.Thank you very much for rating your recent experience at our Grand Palladium Kantenah Resort & Spa as excellent.For all our great Palladium team, we are pleased to know that we have exceeded your expectations. We would love to continue to be your hotel of choice on your next vacation to the Mexican Caribbean. We look forward to your return soon,Best regards,Regina Núñez.Hospitality Advisor.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and very friendly staff especially Maria at the El Rinconcito bar.
Stayed 5 nights in Jan 2023
Response from Regina Núñez on 6 Feb 2023
Dear Matthew.We want to thank you for choosing Grand Palladium Kantenah Resort & Spa to host your most recent vacation in the Mexican Caribbean.We are very happy to hear that Maria provided you with such good service, and that you had a wonderful vacation. We will share your comments with our team.We hope you will be able to return very soon.Best regards.Regina Núñez.Hospitality Advisor.

4/10 Poor

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the natural foliage around property. Take good care of the grounds. Did not like the crocodiles kept in a cage. It’s not conservation let’s be real. Not enough water for them.
Stayed 11 nights in Jan 2023
Response from Erick Sarabia. GIFT Advisor. on 4 Feb 2023
Dear Amanda,At Grand Palladium Riviera Maya Resort and Spa we are committed to the conservation of the ecosystem and the species that inhabit it.Each specimen has a different story, which has been analyzed and rated for their welfare by a group of specialists and federal authorities (SEMARNAT), who have assigned to this Management Unit for the Conservation of Wildlife, as a deposit, either for medical treatment, recovery or specific condition.The objective is that each specimen recovers and, as far as possible, returns to its natural habitat.We collaborate and support the authorities. We strongly oppose to the capture and exhibition of wild specimens that go against the conservation and welfare of species and natural diversity.Erick Sarabia.GIFT Advisor.

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL AROUND GREAT PLACE TO STAY
Stayed 10 nights in Jan 2023
Response from Ivan Campos on 31 Jan 2023
Dear William.We are grateful for choosing Grand Palladium Kantenah Resort & SPA for your recent vacation in the Riviera Maya.We are pleased to confirm that your stay has been satisfactory, and that you consider us a great place to enjoy great moments.We hope to welcome you again soon in your second home.Ivan CamposGuest Satisfaction Lead

10/10 Excellent

Hai Fen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous.
Stayed 9 nights in Jan 2023
Response from Brenda Basilio on 29 Jan 2023
Dear Hai fen,Thank you very much for your valuable opinion about his experience at Grand Palladium Kantenah Resort & Spa.Every day we read the comments of our guests to know where we can improve and we appreciate the time you take to share with us the good time you had in our facilities.We would love to be your hosts again.Best regards.Brenda BasilioGIFT Advisor

10/10 Excellent

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service and how nice the people are here. Shout out Andres. Beautiful resort I would recommend this place and will definitely be returning
Stayed 4 nights in Jan 2023
Response from Ivan Campos on 25 Jan 2023
Dear Ulises.We are grateful for choosing Grand Palladium Kantenah Resort & SPA for your recent vacation in the Riviera Maya.We are pleased to confirm that your stay has been fully pleasant, and we also thank you for highlighting Andrés' service.We hope to receive you again in your second home.Ivan CamposGuest Satisfaction Lead

4/10 Poor

Nicholas

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Very disappointing trip. We arrived to the hotel 4 hours late (due to issues with the plane, not the hotels fault). When we arrived we were tired as we flew at over night. We ordered room service. That night at 2 in the morning we heard something in the bathroom, we went to look at the ceiling above the tub was leaking. We moved the panel & a bunch of water flooded into our bathroom. We called maintenance to come fix it, hence we were up until 430 in the morning. They were able to fix the problem & said that they would replace the ceiling panels the next day..they were never replaced. In the process of the flood they used all our towels and never replaced them until we called later in the morning to get towels so we could shower. The next day they tidy the bathroom, but never washed the tub where all the water was from the ceiling. Then a day later we were going to our room and couldn't get in as the door wouldn't open. We waited almost and hour and a half for the batteries to be changed. Next morning woken up at 9 to see if the leak was fixed in the bathroom. Later that day when we returned our fridge wasn't restocked. Every morning on our we were woken up by a call asking if everything was ok. Last day there we were going to our room & again the door wouldn't open. This time we waited by the pool for them to fix our door, as we already wasted enough time with mistakes. When we got into our room about 630 at night the room wasn't cleaned & bar wasn't stocked.
Stayed 7 nights in Jan 2023
Response from Ivan Campos on 25 Jan 2023
Dear Nicholas.We are grateful for choosing Grand Palladium Kantenah Resort & SPA for your recent vacation in the Riviera Maya.We appreciate your comments and assessment of your experience at our resort, we are saddened by the problems you have had in your room, be sure that these comments are taken into account to improve and prevent situations like this from happening again in the future.Receive a cordial greeting.Ivan CamposGuest Satisfaction Lead

6/10 Okay

Kayla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
location is great if you like privacy, the staff are nice and the views are beautiful. Cons: food wasn't really good except the japanese restaurant and el dorado. I would of loved to have more entertainment. Also, I felt the rooms could have been cleaned better.
Stayed 3 nights in Jan 2023
Response from Ivan Campos on 25 Jan 2023
Dear Kayla.We are grateful for choosing Grand Palladium Kantenah Resort & SPA for your recent vacation in the Riviera Maya.We appreciate your comments and assessment of your experience at our resort, we regret that you did not enjoy the gastronomy of our restaurants, as well as that the cleaning of your room has not been the best, rest assured that these comments help us for our continuous improvement.Best regards.Ivan CamposGuest Satisfaction Lead

10/10 Excellent

My-Hanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 1 week stay in January. Check-in went smoothly. Concierge met with us our first day to introduce himself and offer his services. Room location was the best, right on the beach and quiet. Staff very helpful and nice. Little touches here and there made you feel special while you’re there.
Stayed 7 nights in Jan 2023
Response from Ivan Campos on 25 Jan 2023
Dear My-Hanh.We are grateful for choosing TRS Yucatan for your recent vacation in the Riviera Maya.We are pleased to confirm that your stay has been fully pleasant, as well as that you have enjoyed the great service of our collaborators as well as our facilities and services available.We hope to receive you again in your second home.Ivan CamposGuest Satisfaction Lead

10/10 Excellent

Koni J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort and great service
Response from Regina Núñez on 23 Jan 2023
Dear Koni J.Thank you very much for rating your recent experience at our Grand Palladium Kantenah Resort & Spa as excellent.For all our great Palladium team, we are pleased to know that we have exceeded your expectations. We would love to continue to be your hotel of choice on your next vacation to the Mexican Caribbean. We look forward to your return soon,Best regards,Regina Núñez.Hospitality Advisor.

8/10 Good

MARILISA ST

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the way the whole place surrounded by nature…. The tranquility… Ps: more floor lighting and please better lighting in the bathroom for makeup… thanks!!!
Response from Regina Núñez on 19 Jan 2023
Dear MARILISA ST.Thank you very much for recognizing the beauty of our facilities, undoubtedly the nature that surrounds us make our Grand Palladium Kantenah Resort & Spa a quiet and familiar place to enjoy.We take into account your comments, in order to strengthen our constant improvements, so we can provide you with the service you deserve.It will be a pleasure to have the opportunity to host you again; we hope it will be soon.Best regards.Regina Núñez.Hospitality Advisor.

10/10 Excellent

Wilnard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Excellent services. The drinks need revision. The Splenda after taste is not pleasant
Response from Regina Núñez on 19 Jan 2023
Dear Wilnard.Thank you very much for rating your recent experience at our Grand Palladium Kantenah Resort & Spa as excellent.For all our great Palladium team, we are pleased to know that we have exceeded your expectations. We would love to continue to be your hotel of choice on your next vacation to the Mexican Caribbean. We look forward to your return soon,Best regards,Regina Núñez.Hospitality Advisor.

10/10 Excellent

Nicole

8/10 Good

Stephen Craig, Little Rock

Response from Kenia Rodriguez on 14 Dec 2023
Dear Mr.Craig,Thank you for this great appraisal to our TRS Yucatan, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Shawn, Somerset

Stayed 7 nights in Dec 2022

10/10 Excellent

Fahmid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Response from Ivan Campos on 16 Dec 2022
Dear Fahmid.We are grateful for choosing TRS Yucatan for your recent vacation in the Riviera Maya.We are pleased to confirm that your stay has been fully pleasant.We hope to welcome you again soon in your second home.Ivan CamposGuest Satisfaction Lead

8/10 Good

Desiree

Liked: Staff & service, property conditions & facilities
Awesome place. Food at restaurants could be better. Buffet was good.
Stayed 4 nights in Dec 2022
Response from Ivan Campos on 13 Dec 2022
Dear Desiree.We are grateful for choosing Grand Palladium Kantenah Resort & SPA for your recent vacation in the Riviera Maya.We are pleased to confirm that your stay has been satisfactory, however, your comments about the quality of our restaurants will be taken into account to improve.We hope to welcome you again soon in your second home.Ivan CamposGuest Satisfaction Lead