Breakfast and dinner served

Reviews of The Rees Hotel and Luxury Apartments

5 out of 5
The Rees Hotel and Luxury Apartments
377 Frankton Road, Queenstown

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1001 reviews" "
Rating 8 - Good. 169 out of 1001 reviews" "
Rating 6 - Okay. 30 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claude, Lakeland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Hard to understand some staff members.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a 20 minute walk into town so it may be better to Uber. Our room overlooking the lake was top notch. The view is incredible and the facility itself is outstanding. It worked out really well for our family.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alok

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent place to stay.
Stayed 2 nights in Mar 2024
Response from Micka McDonald - Assistant Manager on 11 Mar 2024
Thank you Alok. We appreciate your 5/5 review.Come back and see us again soon.

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, facility, and room were top notch. The shuttle to and from the hotel to city center was a BIG bonus. Our only quibbles were the bathroom was cold and we would have liked a smaller sink with more counter top.
Stayed 5 nights in Mar 2024
Response from Micka McDonald - Assistant Manager on 11 Mar 2024
Kia Ora Charlotte, We are thrilled you enjoyed your stay, but sorry we you were unable to find the underfloor heating controls for the bathroom. Our rooms are super toasty with the heated tiles throughout.

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with ex Ellen’s customer service. They provided all of the details upon checkin and even walked us to our room to give more details. There was a shuttle that would take people into town. This is a very nice service and it would have been cumbersome without it since this isn’t close to the main district. If you are with a group or will be coming in and out on a frequent schedule and don’t want to wait for the hourly shuttle, you may consider staying closer downtown. The lounge is beautiful with a wonderful view. The restaurant has a nice view as well. The only thing we didn’t like is the lack of counter space in the bathroom. There is a huge sink, which is lovely, but a baby bath basin isn’t necessary. Otherwise we loved it!
Stayed 3 nights in Mar 2024
Response from Micka McDonald - Assistant Manager on 11 Mar 2024
Kia Ora Tamara, Thank you for taking the time to leave your detailed feedback. While we are only 1.8km from the city centre, it can seem a lot further with the heavy traffic at peak times. Our drivers are instructed to take the scenic route (great views from Queenstown Hill) to avoid the traffic jams which does make the trip to town a little longer. Given all the road works in the town, we think our location is just perfect.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment and views.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Rees for our wedding and it was absolutely perfect!! The property was very clean and the front desk was extremely helpful.
Stayed 4 nights in Feb 2024
Response from Micka McDonald - Assistant Manager on 11 Mar 2024
Kia Ora Stephaie Thank you for putting your trust in us for such a special occasion. We are thrilled your wedding day and stay was perfect. We hope to welcome you back again next year on your anniversary.

10/10 Excellent

Danchi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room and the foods although their options are limited. The staff is very nice and helpful. Did not like the staircases going down to the lake
Stayed 7 nights in Feb 2024
Response from Micka McDonald - Assistant Manager on 11 Mar 2024
Kia Ora Danchi, Thank you for your 5/5 review. Our new menu is rolling out this week, with plenty of options for everyone. We were waiting for our new Chef to arrive so we are pretty stoked to share our new range of offerings with our guests. Sorry you were not able to experience it this time around. We hope to welcome you back again in the near future.

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Booked a room for our last night in town as a 'special' getaway from our Airbnb following our engagement earlier that day. I did advise them in advance that we were coming to celebrate our engagement which would be that day, didn't seem like they made note of it, which is fine, but the little touches for those types of things always make it nice. The room was as described but the view was slightly obstructed by the rooms below so not complete outlook like their images. Our room was also right next to the kitchen were they offer the buffet breakfast so we could hear banging from around 7am behind our wall which wasn't ideal. Went to buffet breakfast but they had ran out of seats so had to leave and return in 15 monutes. Don't get me wrong, it's a lovely hotel, but lacks some of those little touches that make the difference to your trip for the price when booking a 4-5 star place!
Stayed 1 night in Feb 2024
Response from Micka McDonald - Assistant Manager on 11 Mar 2024
Kia Ora Ryan, A huge congratulations on your engagement. So sorry we missed the mark on acknowledging this special moment in your life. We are honoured you chose to stay with us as a special getaway night. I only wish we could have had the chance to show you a few other room options with different outlooks. We apologise for the morning noise from the dining room and that we were full in our restaurant for the breakfast rush. Our team do a fantastic job of managing breakfast to the best of their ability, but unfortunately have no control around when guests want to eat breakfast.... and it is always at the same time. I will take on board all your comments and relay them to the Department managers. We value your feedback and strive to make changes to enhance our guest experience.

6/10 Okay

Roger, Lymington

Travelled with partner
This hotel is under a flight path !! Horrible. We were not made aware of this. My advice is to never use this hotel,,, unless you like aircraft noise.
Stayed 5 nights in Feb 2024
Response from Micka McDonald - Executive Assistant Manager on 14 Feb 2024
Kia Ora Roger, In all my years at the hotel, you are the first guest to mention this. Planes do not regularly fly over The Rees Hotel as there are various approaches and flight paths into Queenstown. In fact, over the lake is one of the least used by pilots. Given the aviation rules around early and late flights, this is really a non issue for all our guests as the earliest flight out is 7am and the latest is 9pm but rarely do we hear them.Our rooms are sound proof with triple glazed windows, therefore when the doors are shut, this should not disturb our guests. We thank you for leaving your feedback.

10/10 Excellent

Kimberlee, Bainbridge Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in Queenstown and the hotel we had booked online was a disaster (a tiny 10x10 box room), so we quickly logged into Expedia and found The Rees. So glad that we did, as this is a home away from home property. We had a 2 bedroom Apartment, with a gorgeous view of the lake. The furnishings are top notch, and the building is safe, new, modern, quiet and extremely well staffed. We did not eat in their restaurant, so we can't comment on the food. Their shuttle service to downtown is amazing, as parking downtown in near impossible. All in all, we'd stay here again and recommend it to anyone visiting Queenstown.
Stayed 4 nights in Feb 2024
Response from Micka McDonald - Executive Assistant Manager on 14 Feb 2024
Kia Ora Kimberlee, Thank you for taking the time to leave your 5/5 feedback. We are sorry you experienced a shaky start in Queenstown but thrilled we were able to turn your experience around. We certainly appreciate you recommending us and would love to welcome you back again soon.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very nice complex and room. Gym could use some updates.
Stayed 3 nights in Jan 2024
Response from Micka McDonald - Executive Assistant Manager on 26 Jan 2024
Kia Ora Brian, Thank you for your review.We are currently looking at new equipment for the gym but would like to hear from you what equipment you thought needed to be upgraded?

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in a hotel room and were sad to leave…. We loved the room and the view - parking was a breeze and we barely used the car as the shuttle service was great. Beautiful outlook from every window and faultless service (including delicious chocolates on our pillows). Just had to remember to put the bathroom blinds down for privacy 😝
Stayed 4 nights in Jan 2024
Response from Micka McDonald - Executive Assistant Manager on 26 Jan 2024
Kia Ora Tracie, Thank you for the wonderful review and the wee reminder to our guests to pull their blinds for privacy. We hope to welcome you back again soon.

10/10 Excellent

Robin, Overland Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Micka McDonald - Executive Assistant Manager on 10 Jan 2024
Thank you for your 5/5 review.

10/10 Excellent

Engel

Stayed 2 nights in Jan 2024
Response from Micka McDonald - Executive Assistant Manager on 5 Feb 2024
Kia Ora Engel, Thank you for taking the time to leave your 5/5 review. We are thrilled you enjoyed your stay.

8/10 Good

Byron

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Micka McDonald - Executive Assistant Manager on 10 Jan 2024
Kia Ora Byron, We would love to hear some comments on your stay and how we could have made it a 5/5 experience.

2/10 Terrible

Richard

Stayed 4 nights in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 26 Jan 2024
Kia Ora Richard, We would love some feedback from you regarding your review score. Please reach out to me directly.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Queenstown Apartment
Just a great property. Strategically located between airport and town, free shuttle to town, beautiful view of the lake, nicely appointed, super clean rooms - fantastic.
Stayed 1 night in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 27 Dec 2023
Kia Ora Mark, Thank you for taking the time to sing our praises. We love 10/10 reviews and thrilled you enjoyed your stay with us.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 27 Dec 2023
Kia Ora Clifford, Thank you for your 5/5 review.We hope to welcome you back again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful balcony views of the lake!
This was the second time we have stayed at The Rees. Both visits have been excellent with wonderful balcony views of the lake. Spacious rooms and great service.
Stayed 4 nights in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 20 Dec 2023
Kia Ora Grant, We are thrilled you came back for a second stay and even more thrilled it was just as good as the first.We are looking forward to you making it a hat trick.

10/10 Excellent

Terance

Stayed 1 night in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 17 Dec 2023
Thank you for your 10/10 review Terance.

10/10 Excellent

Hyungsuk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for a portion of our honeymoon. Everything about our stay was perfect. We will be staying here again should we make another trip to Queenstown.
Stayed 2 nights in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 11 Dec 2023
Kia Ora Hyungsuk,Thank you for your lovely review. We are pleased you enjoyed your honeymoon with us. We'd love to welcome you back for your anniversary stay with us.

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, clean/modern rooms with spectacular bay/mountain views and access to the lake. Breakfast left something to be desired, but the bar in the lobby is great for a nightcap. Would definitely come back.
Stayed 1 night in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 17 Dec 2023
Thank you for your 5/5 review Debora.Our team are dedicated to making the necessary changes in all departments (including breakfast), to ensure our guests have a wonderful stay throughout.We can't wait to welcome you back.

10/10 Excellent

graham

Stayed 3 nights in Dec 2023
Response from Micka McDonald - Executive Assistant Manager on 11 Dec 2023
Thank you for your 5/5 review Graham.

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should have been bottled water in the room at no charge every day as they had a boil water advisory. The waitress in the dinning room did not mention there would be charge for bottled water. It should have been free. The restaurant had the worst lamb shank I have ever eaten. I complained and nothing happened
Stayed 4 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 3 Dec 2023
Kia Ora Larry, Thank you for taking the time to leave a review.While the Queenstown Lakes District Council has the boil water advisory in place, the Rees Hotel have been collecting water in 25L containers to provide for our guests to refill their own bottles. If guests do not have refillable bottles, we have bottled water available at the front desk which is complimentary.

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 5 Dec 2023
Thank you Trish for your 5/5 review.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 30 Nov 2023
Thank you for your 5/5 review Rachael.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, quiet and private, well appointed apartment and friendly staff.
Stayed 6 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 24 Nov 2023
Kia Ora June, Thank you for taking the time to leave a 5/5 review. We are thrilled you enjoyed your stay.

10/10 Excellent

Jennifer, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the hotel room and very modern and luxurious! Would definitely come back! Staff was very friendly and helpful!
Stayed 3 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 22 Nov 2023
Kia Ora Jennifer, Thank you for your kind review. We would love to have you back in the future. Please reach out to our wonderful team.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had some issues (local water bacteria) and BAD massage, but the hotel staff was excellent and super friendly. they also were very helpful on anything we needed. the food was excellent.
Stayed 3 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 22 Nov 2023
Kia Ora Jennifer, Thank you for taking the time to share the rating of your recent stay. We're sorry the massage you received was "bad" and did not meet your expectations. We have fed this back to the external company for review. We are also extremely frustrated by the water issues we are facing as a business in Queenstown and staff are working hard to ensure our guests are not disadvantaged by this. Thank you for your praises of our team. I will share your feedback amongst them.Kind regards

8/10 Good

Brooke

Stayed 3 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 22 Nov 2023
Kia Ora Brooke, Thank you for your 8/10 score.Would love some feedback on the areas we didn't excel in and hope to welcome you back again.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 nights of pure relaxation
Seemed a bit strange when we 1st arrived, just the setup. But it is a really fabulous property. Very happy we chose it. Our 2 bedroom apartment with the balcony overlooking the lake was perfection . Comfortable, clean & equipped with everything you could need thankyou
Stayed 7 nights in Nov 2023
Response from Micka on 20 Nov 2023
Kia Ora Pamela, We are just as happy you chose to stay with us. So glad you enjoyed your accommodation in our beautiful property. We hope to welcome you back again one day soon.

8/10 Good

Chonita

Stayed 1 night in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 11 Dec 2023
Thank you for staying at the Rees Hotel

10/10 Excellent

Nevin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and the hotel experience is exceptional with super friendly staffs.
Stayed 2 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 13 Nov 2023
Kia Ora Nevin, Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Rajesh, Holmdel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Real five stars.
Stayed 2 nights in Nov 2023
Response from Micka McDonald - Executive Assistant Manager on 9 Nov 2023
Thank you for for your feedback.

10/10 Excellent

Jane

Stayed 1 night in Nov 2023
Response from Roman Lee-Lo | Hotel Manager on 7 Nov 2023
Thank you Jane for your 10/10 rating of your recent stay. We look forward to welcoming you back soon. Kind regards

4/10 Poor

MIKA

Stayed 1 night in Oct 2023
Response from Roman Lee-Lo | Hotel Manager on 29 Oct 2023
Hi MikaThank you for taking the time to share the rating of your recent stay. We're sorry that it didn't seem to meet your expectations. We would appreciate any feedback as it will only allow us to improve our service standards.Kind regrards

4/10 Poor

Karen

Stayed 2 nights in Oct 2023
Response from Micka McDonald - Executive Assistant Manager on 13 Nov 2023
Kia Ora Karen,I'm sorry to hear your stay with us only ranked 2 out of 5. I have taken a look into your reservation and can see you received a complimentary upgrade from a hotel room to a Lakeview One Bedroom Apartment on arrival. There are no notes on your booking or in our daily log to suggest there were any issues during your stay. We do welcome all guest feedback during a guest stay so we can ensure any issues are dealt with and all our guests leave with a 5 out of 5 experience.

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this propert.
Stayed 2 nights in Oct 2023
Response from Roman Lee-Lo | Hotel Manager on 15 Oct 2023
Kia Ora LizThank you for your 5/5 rating of your recent stay.We look forward to being of service in the future.Kind regards

10/10 Excellent

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 3 nights in Oct 2023
Response from Roman Lee-Lo | Hotel Manager on 15 Oct 2023
Kia ora ChuThank you for kind your comment and 10/10 rating of your recent stay. We look forward to welcoming you back in future.Kind regards

10/10 Excellent

Stuart

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Roman Lee-Lo | Hotel Manager on 8 Oct 2023
Kia Ora StuartThank you for your 5/5 rating of your recent stay.We look forward to being of service in future.Kind regards

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located about 1.5km from Queenstown Centre, this is a great place to stay with friendly staff, clean rooms, a pretty good gym, and a lovely breakfast served in the dining room in the morning. The lobby and bar is fantastic, and there is a free shuttle bus run by the staff on the hour every hour (with some extra ones sometimes) that takes you into Queenstown Centre and back! This alone gives it 5 stars !
Stayed 6 nights in Sep 2023
Response from Roman Lee-Lo | Hotel Manager on 12 Sept 2023
Kia Ora LouisThank you for your kind comments and 5/5 rating of your recent stay.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Fan

Stayed 1 night in Sep 2023
Response from Roman Lee-Lo | Hotel Manager on 7 Sept 2023
Thank you Fan for your 10/10 rating.We look forward to being of service in the future. Kind regards

10/10 Excellent

David

Stayed 5 nights in Aug 2023
Response from The Rees on 31 Aug 2023
Hi David,Many thanks for your rating. We are happy to hear you had a good stay with us and we look forward to welcoming you again soon.Kind regards,

10/10 Excellent

michael, anacortes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Roman Lee-Lo | Hotel Manager on 28 Aug 2023
Kia Ora MichaelThank you for taking the time to share your 5/5 rating of your stay.We look forward to welcoming you back in future. Kind regards

10/10 Excellent

shihpin

Stayed 3 nights in Aug 2023
Response from Roman Lee-Lo | Hotel Manager on 28 Aug 2023
Kia OraThank you for taking the time to share your 10/10 rating of your recent stay. We look forward to welcoming you back in future. Kind regards

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Roman Lee-Lo | Hotel Manager on 27 Aug 2023
Thank you for your 5/5 rating of your recent stay Rob.We look forward to being of service in the near future.Kind regards

10/10 Excellent

VICKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and love it!!!! Apartment was amazing!! Free shuttle to town each hour. Highly recommend.
Stayed 4 nights in Aug 2023
Response from Roman Lee-Lo | Hotel Manager on 23 Aug 2023
Kia Ora Vicki Thank you for your 5/5 rating and kind words about your recent stay. The team are delighted to read you loved your stay. We look forward to being of service in future.

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely space with the configuration that suited out family. The staff were friendly and helpful
Stayed 3 nights in Jul 2023
Response from Roman Lee-Lo | Hotel Manager on 3 Aug 2023
Kia Ora JustineThank you for taking the time to share your feedback and we're glad that the hotel suited your family.We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Richard

Stayed 2 nights in Jul 2023
Response from Roman Lee-Lo | Hotel Manager on 25 Jul 2023
Thank you for your 10/10 rating Richard.We look forward to welcoming you back. Kind regards