Daily buffet breakfast (NZD 36 per person)

Reviews of Heritage Queenstown

4.5 out of 5
Heritage Queenstown
91 Fernhill Road, Queenstown

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1004 reviews" "
Rating 8 - Good. 306 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Thank you Jenny for your great review!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views of the lake studio suite. Spacious room. Quiet & relaxing.
Stayed 2 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora David,We are glad to read you had a great experience with us!We look forward to having you again soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place over looking the lake, with everything you need and brilliant friendly service.
Stayed 2 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Thank you Chris for your great review.

10/10 Excellent

Leonidas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king size bedroom has a balcony with Lakeview. The view was amazing from there. The bed and pillows were very comfortable and soft. The room was clean and all staff were very friendly. We enjoyed our stay and definitely recommended.
Stayed 6 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora Leonidas,Thank you for your great review!We will share your comments with our team.We look forward to having you soon again.

8/10 Good

Neil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good except carparking which they try to make you pay for. I used free staff carpark over the road thanks to advise from a helpful employee
Stayed 3 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora Neil,Thank you for your review.It is right that we charge for overnight parking, understanding you found an alternative option for free.We look forward to having you again soon.

8/10 Good

Susan

Travelled with partner
Friendly staff
Stayed 1 night in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora Susan,Thank you for your review!We will share your nice comments with our team.Warm regards,

10/10 Excellent

Simon

Liked: Cleanliness
Yy
Stayed 1 night in Mar 2024

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views, comfortable beds, great pool and spa
Stayed 2 nights in Mar 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to base yourself for a stay in Queenstown. Heritage has it all. Room was great, pool, spa awesome. It’s a 15-minute walk into town which was spectacular and invigorating. Hill to climb coming back tested a few people but it was good exercise for us especially after a Ferg burger and a beer! Recommend staying here.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jill, Hawkinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to walk to the center of Queenstown easily. The staff was very helpful and friendly.
Stayed 2 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Chris,Thank you for your great feedback, we will share your nice comments with our team.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location just outside of the main town. A car is recommended. Pool and gym facilities are nice. Rooms are a little dated but large and spacious. Beds very comfortable. Had a slight issue over the parking, but was able to straighten it out with the manager. Overall a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Michael,Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Guest laundry facilities very low cost at 2dollar per wash and 2dollar per dry. Housekeeping staff lovely. Fairly easy walk into town but steep uphill on the way back but bus drops off right outside hotel . Beds very comfy. Room very dark. Had nice balcony. Bath had seen better days
Stayed 2 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Graham,Thank you for your time bringing your feedback.We are working on renovating our bathrooms, hopefully, next time you stay with us you will be able to see them!We will share your nice comments with our Housekeeping team!Nga Mihi,

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was great & and staff were very helpful
Stayed 3 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Gregory,Thank you for your nice review!We are glad you had a great experience at our restaurant and interacting with our team.Nga Mihi,

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The restaurant and bar are mediocre at best. The hotel does not capitalize on its lake view. It has no ambiance whatsoever. However, our room L403 had a spectacular view which made up for the aforesaid.
Stayed 3 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Kay,Thank you so much for this review!We really appreciate you being a guest. Your feedback helps us improve our service for everyone. We look forward to seeing you shortly!Ngā mihi nui,

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggest more choice of menu in restaurant
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 5 Mar 2024
Kia Ora Angela,Thank you so much for this review!We really appreciate you being a customer. Your feedback helps us improve our service for everyone. We look forward to seeing you soon!Ngā mihi nui,

8/10 Good

Lisa, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 5 Mar 2024
Hi Lisa,Thank you for your review!

10/10 Excellent

Jeshmeen

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 5 Mar 2024
Hi Jeshmeen, Thank you for your feedback!

10/10 Excellent

Maricar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was awesome!
Stayed 2 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 5 Mar 2024
Thank you for your great feedback Maricar, You are Awesome!

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, superb location to town.
Stayed 4 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Allen,Thank you for your great review!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great views.
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Gregory,Thank you for your great feedback!We look forward to having you back soon.

10/10 Excellent

Xiaojin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 15min walk away from downtown Queenstown. It is very quiet and beautiful. We stayed at Lake view suite. The view from hotel room is totally stunning. We can just sit on the balcony enjoy the view the whole afternoon
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Liked: Staff & service
Stayed 4 nights in Feb 2024

8/10 Good

MANISH

Liked: Cleanliness, staff & service, property conditions & facilities
Property had a nice little gym. Swimming pool is great. Staff very nice. Breakfast maybe not worth $30 per person.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jonathan, Khandallah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and clean, nice spacious apartment and good pool facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the lake view and room location.
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 26 Feb 2024
Kia Ora Wayne,Thank you for providing feedback! We are glad you enjoyed the hotel facilities and we hope to have you back soon.Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 26 Feb 2024
Kia Ora Robert,Thank you for your great review!

10/10 Excellent

Yu Lam Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and I went with my family. They arranged us two rooms next to each other even with the doors connecting the two rooms, making us so convenient. Simple cooking utensils and facilities are provided so we could cook our dinner there. Swimming pool and massage pool are opened till late so we could enjoy it after our long day of sightseeing.
Stayed 2 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 23 Feb 2024
Kia Ora Yu Lam,Thank you so much for your review. We are happy to hear you enjoyed your stay.We hope you visit us again soon.Ngā mihi nui,

8/10 Good

mike

Nice property, location is a little far away from center of town but walkable
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 20 Feb 2024
Kia Ora Mike, thank you for your great review!

8/10 Good

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 21 Feb 2024
Thank you Brittany for your great review!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 21 Feb 2024
Kia Ora Matthew,Thank you for your great feedback!

8/10 Good

Kevin

Very pleasant experience, nice and quiet
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 20 Feb 2024
Kia Ora Kevin, thank you for your feedback.We are glad to know you had a great experience.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Just what we were looking for.
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 18 Feb 2024
Hi Grant,We appreciate your great review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The Heritage is set a little past downtown, yet still walkable on a nice day. Bed is comfortable and bathroom looks good. Parking feels tight but is manageable. Would stay again
Stayed 2 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 18 Feb 2024
Morena Brian,Thank you for your great review!It is a pleasure to know that you liked our rooms and enjoyed your stay with us.Warm regards,

10/10 Excellent

DEBORA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 18 Feb 2024
Kia Ora Debora,Thank you for your review!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view but a bit of a walk into town
Stayed 5 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 18 Feb 2024
Kia Ora Martin,Thank you for your review!We are glad you had a great time, as you noticed, our hotel is located away from the noisy town but not far away to enjoy a walk or a short taxi ride. Warm regards,

10/10 Excellent

Siobant, SCARBOROUGH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable short walk to downtown and trails
Stayed 3 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 21 Feb 2024
Morena Siobant,Thank you for your feedback!We look forward to having you again soon.

10/10 Excellent

Kristin

Liked: Staff & service, property conditions & facilities
This was honestly our favorite stay we have ever had and we have been to 25 countries. The view, the staff, the amenities were incredible. 5 stars!
Stayed 3 nights in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 21 Feb 2024
Kia Ora Kristin,Thank you for leaving us such a wonderful review!We are delighted to hear you enjoyed your stay with us.We endeavour to go above and beyond to prioritise our guest’s satisfaction, and your kind review reaffirms our hard work. We look forward to seeing you shortly!Ngā mihi nui,

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Thank you Catherine for such wonderful review!

10/10 Excellent

Sally, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean and beautifully presented hotel. Located a few minutes walk away from Queenstown. Hotel on a bus route if you preferred not to walk 15 mins into Queenstown. Staff helpful and attentive with restaurant choices.
Stayed 1 night in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Kia Ora Sally,Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location with easy 20 minute walk (up hill) or a bus stops outside only costing $2 per journey. The hotel however is need of updating and modernising. The carpets are passed their life in the corridors, breakfast area etc. Changing these, adding some lick of paint to the walls and installing LED lights will improve the look and feel significantly. The breakfast area could be designed better to make it more welcoming. The rooms also whilst spacious and cleaner than the corridors and good beds need some updating in places. The location is excellent and a great short walk into town (maybe the bus back as it’s uphill!!). The hotel has some epic views but the balconies are closed for events only. Real shame as this would improve the rating of the hotel significantly.
Stayed 5 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Kia Ora James,Thank you for your feedback!I am surprised about the carpet comments as we changed the carpet in the corridors 2 years ago, same as the rooms. It is disappointing to read they did not meet your expectations.Following your comment about the balcony being closed, if you are referring to the rooftop in the Forest building, we keep that area closed for security reasons, however you can always approach our staff who would kindly open the door for you.Looking forward to having you again soon.Kind regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Thank you Nicole for your review!

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is beautiful, nice beds and rooms. Shower floor a bit slippery. Staff not very welcoming or accommodating compared to other places we stayed. Room a little late to be ready and parking was ridiculous and we had to park in a bush. Not walkable so really need to address their limited parking.
Stayed 1 night in Feb 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Kia Ora Melinda,Thank you for your time providing feedback.We are glad to read that you enjoyed the hotel facilities, not that our staff was not welcoming. I will review this with our team.About parking, please note that considering that we have limited spaces, our parking is free of charge on a first comes-first served basis.Kind regards,

8/10 Good

Asli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, great room services however my daughters were disappointed with the swimming pool and the sauna facilities hwnce didn't use them.
Stayed 6 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 21 Feb 2024
Morena Asli,Thank you for your feedback!

6/10 Okay

Ann

Travelled with group
Liked: Staff & service
Our room was comfortable but I felt the whole property & rooms needed some TLC
Stayed 2 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Hi Ann,Thank you for your feedback!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice with a lovely lake view! Very clean, friendly staff.
Stayed 2 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Kia Ora Brian,Thank you for your nice comments! I passed it onto our team.Looking forward to having you again soon.Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

gurpreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. Enjoyed first meal of the day breakfast every morning at hotel. Beautiful location. Kids loved the pool & I have enjoyed hot pool. Wonderful restaurant staff. Excellent housekeeping staff kept our room tidy everyday during our stay. Very attentive reception staff.
Stayed 4 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 21 Feb 2024
Kia Ora Gurpreet,Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 7 Feb 2024
Thank you Amy for your review!