Outdoor pool

Reviews of Klana Beach Resort Port Dickson

3.5 out of 5
Klana Beach Resort Port Dickson
Kompleks Baitul Hilal (MAINS Hotel Sdn), Lot 4506 Batu 8, Jalan Pantai, Port Dickson, Negeri Sembilan

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 100 reviews" "
Rating 8 - Good. 52 out of 100 reviews" "
Rating 6 - Okay. 11 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

NUR NADIRA

Travelled with family
Liked: Staff & service
I booked for queen bed but i got double single bed.
Stayed 1 night in Mar 2023
Response from AMIN (FOE) KBRPD on 2 Apr 2023
Dear Guest, Thank you for staying with us during your recent trip to Port Dickson. It is disheartening to learn that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologies for the shortcomings.Just for your info, in Klana Beach Resort PD, our Queen Bed Room are sold in different rate. So, hopefully that can clear all of this misundertanding. We hope the above incidents have not marred your impression of Klana Beach Resort. If you are travelling back to Port Dickson, we would love to have you stay with us again. Warm regards, The Management

8/10 Good

Ngung Chia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor services but impressive exterior
Exterior is impressive. Room is spacious and well maintained but dated. Walk to beach not possible when high tide. Location a bit off pitch and own vehicle necessary. Services are unique and need improvement. Example 1 - For double room, provided 2 set of toothbrushes and toothpastes BUT provided only one set of toiletries (1 shower cap, 1 shampoo and 1 bath). Not sure how to share these between 2 person. Need to pay extra for another set. Example 2 - Breakfast variety limited. More local and Muslim orientated. No ham, bacon, etc. Starts 7 am but most food gone by 8 am. Very slow to refill.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Nov 2022

6/10 Okay

Anja

Travelled with partner
The rooms are really old and would need renovation. No sunbeds at the pool. Only breakfast for Malaysians, no international offer. Very nice and helpful kitchen chef. Good value dinner.
Stayed 2 nights in Sep 2022

8/10 Good

SAIFUL ANUAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Good hotel. Syariah compliance..
Stayed 1 night in Jul 2022

10/10 Excellent

Ahmad Tajuddin bin

Stayed 2 nights in Jul 2022

8/10 Good

Mohammad Ariff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Management on 18 Oct 2020
Dear Valued Guest, Thank you for leaving us with a great review. We are pleased to note that you have enjoyed your stay with us and that you were impressed with our team member's hospitality. Thank you once again for your support and we look forward to welcoming you back for another pleasant stay at Klana Beach Resort Dickson. Warm regards, The Management

8/10 Good

Nick, Malaysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Environment is nice, surrounding with seaside. Breakfast is nice
Stayed 1 night in Sep 2020
Response from Asst. Front Manager on 6 Sept 2020
Dear Valued Guest, Thank you very much for the recommendation and for taking the time to write this review. It will certainly help other potential guests to make us the preferred choice to stay with whilst in Port Dickson. In the meantime, if there is anything, we can do for you, please do not hesitate to contact us. We hope to welcome you back soon. Yours Sincerely,

10/10 Excellent

Umi Kalsom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is excellent!👍
Im not sure who he is,maybe duty manager. He is really helpful. From the time we checked in till next morning while we had our breakfast @ cafe, he is there. The front desk is ok but need to improve some more especially on which customer u need to prioritize, like citizen,on wheelchair,pregnant women @ women with baby.The housekeeping makcik is really lovely. Tqvm.
Stayed 1 night in Aug 2020
Response from Ast. Front Office Manager on 26 Aug 2020
Dear Mrs Umi Kalsom, Thank you for your continued support and I am delighted to hear that you had an enjoyable time here with the exception of the room and we hope to get all gradually done in the next coming years. I am also happy to read that ‘staff name’ had done their parts in rendering what is required out of them. They will be duly rewarded at our staff annual party. In the meantime, if there is anything, we can do for you, please do not hesitate to reach out to us. You may want to periodically go to our website to see latest rooms and food & beverage promotions etc. or also look at our Facebook Page. Many thanks for writing this review and we hope to welcome you back soon. Yours Sincerely, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip to PD
Been many years since last trip to Port Dickson. Wanted a reasonable beach hotel for overnight stay. Klana Beach Resort was quite a good choice as it had privacy! It has swimming pools albeit segregated pools, and if you wanted to swim in the sea, it was just down the stairs, past the little rocky bits and you have clear water to swim in. Overall good hotel for short trips.
Stayed 1 night in Jul 2020
Response from Hafzi Aziz on 29 Jul 2020
Dear Valued Guest, Thank you very much for the recommendation and for taking the time to write this review. It will certainly help other potential guests to make us the preferred choice to stay with whilst in Port Dickson. In the meantime, if there is anything, we can do for you, please do not hesitate to contact us. We hope to welcome you back soon. Yours Sincerely, The Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure and secluded. Very peaceful.
Stayed 1 night in Feb 2020
Response from The Management on 17 Feb 2020
Dear Valued Guest, Thank you for leaving us with a great review. We are pleased to note that you have enjoyed your stay with us and that you were impressed with our team member's hospitality. Thank you once again for your support and we look forward to welcoming you back for another pleasant stay at Klana Beach Resort Dickson. Warm regards,

8/10 Good

JonathanChong

Travelled with family
Liked: Cleanliness, staff & service, amenities
The place is quite nice, our second time staying at Klana Beach Resort. The room have a safe and mini fridge, that what we like.
Stayed 2 nights in Jan 2020
Response from The Management on 31 Jan 2020
Dear Guest, Thank you for reviews and commented. Hopefully to see you back in your next vacation in Port Dickson. Have a nice day. Regards,

8/10 Good

JonathanChong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is very satisfied 1 night stayed in the resort, the room is clean and the amenities are satisfying. The unique about the resort is, there a "Balai Cerap Telok Kemang" just opposite the resort. At night we can get a "pass" from the resort and went in to see the stars. It is an astronomy centre.
Stayed 1 night in Dec 2019
Response from The Management on 29 Dec 2019
Thank you very much for the recommendation and for taking the time to write this review. It will certainly help other potential guests to make us the preferred choice to stay with whilst in Port Dickson. In the meantime, if there is anything, we can do for you, please do not hesitate to contact us. We hope to welcome you back soon. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Hafzi Aziz Asst. Front Office Manager on 25 Dec 2019
Dear Valued Guest, Thank you for your sharing and feedback. Thank you for choosing Klana Beach Resort Port Dickson as your accommodation. Thank you for your support. Feel free to reaching us for any assistance needed for your next visit in Port dickson. We are welcoming you and have a good days. Thank you. Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kolam yang berasingan untuk lelaki dan wanita
Stayed 1 night in Dec 2019
Response from Hafzi Aziz on 20 Dec 2019
Dear Valued Guest, Thank you for your sharing and feedback. Thank you for choosing Klana Beach Resort Port Dickson as your accommodation. Thank you for your support. Feel free to reaching us for any assistance needed for your next visit in Port dickson. We are welcoming you and have a good days. Thank you. Regards, Hafzi Aziz Asst. Front Office Manager

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Hafzi Aziz on 20 Dec 2019
Dear Valued Guest, Thank you for your sharing and feedback. Thank you for choosing Klana Beach Resort Port Dickson as your accommodation. Thank you for your support. Feel free to reaching us for any assistance needed for your next visit in Port dickson. We are welcoming you and have a good days. Thank you. Regards, Hafzi Aziz Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Asst. Front Office Manager on 7 Dec 2019
Dear Valued Guest, Thank you for choosing us as your accommodation. Thank you for your support! Look forward to welcome you soon. Best regards, Klana Beach Resort PD

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Yat, Kl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.only during check in took time as only 1 counter opened for check in.
Stayed 1 night in Sep 2019

8/10 Good

Khairunnisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Envoirement different with other hotel
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suasana hotel ok, bilik bersih, kolam mandi agak kecil tetapi sesuai utk keluarga. Pasar malam pada hari sabtu konsep yg bagus tetapi perlu ditingkatkan utk kualiti makanan. Dgn harga hotel sepatutnya makanan yg dihidangkn adalah panas dan ramai chef tetapi tidak fokus pada gerai pada waktu petang. Iklan gerai dibuka jam 6pm, tetapi jam 7pm masih belum bersedia sepenuhnya..
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room is clean, the bed is comfortable, and the hotel near convenience stores and small eateries. The view of the moon and Jupiter through the hotel's telescope is a pleasant surprise.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jonathan, Irvine, CA USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all very helpful with genuine smiles. The swimming pool is great and it's in front of the beach to have a good walk and relax. It was a great experience and I highly recommend the place. Their price is reasonable too.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Sunset we experience so far. Facilities are clean Good value for money.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to beach but rocky area. Have to take steep steps to the beach. Breakfast was so so, good spread but lacking the taste. Ample parking.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Hishamudin (FOE) on 16 Jan 2019
Dear Sir/Madam, Thanks for staying with us. We appreciate your feedback. Do come again in future. Thank you

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice surrounding
Stayed 1 night in Dec 2018
Response from Hishamudin (FOE) on 2 Jan 2019
Dear Mr, Thanks for staying with us. We appreciate your feedback. Looking forward for your next holidays with us. Thank you

4/10 Poor

PQCHAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed
In general the hotel is quite run down and rooms not that clean. Very poor WiFi in the room as it keeps dropping off. Was told by receptionist to just change username but this did not work as had to set up new account with different email and difeerent cell phone number. Breakfast is good with many choices
Stayed 2 nights in Dec 2018
Response from Hishamudin (FOE) on 25 Dec 2018
Dear Mr Chan, Thanks for staying with us. We appreciate your feedback. We will improve our service quality. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Nov 2018
Response from Hishamudin (FOE) on 20 Nov 2018
Dear Sir/Madam, Thanks for staying with us. We appreciate your feedback. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Nov 2018
Response from Hishamudin (FOE) on 20 Nov 2018
Dear Sir/Madam, Thanks for staying with us. We appreciate your feedback. Thank you

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel but still in good condition. One of the most comfortable in our travel list
Stayed 1 night in Nov 2018
Response from Hishamudin (FOE) on 13 Nov 2018
Dear Mr jacob Thanks for staying with us. We appreciate your feedback Thank you

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too short to recommend but location great.
Stayed 1 night in Oct 2018
Response from Hishamudin (FOE) on 21 Oct 2018
Dear Ms Alicia, Thanks for staying with 2. We appreciate your feedback Thank you

10/10 Excellent

shuhairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip-Value for money
-Very nice place to stay -not too crowded -separated pool for kids/women/men -near beach-walking distance -good view-high ground
Stayed 2 nights in Oct 2018
Response from Hishamudin (FOE) on 18 Oct 2018
Dear Mr Suhairi, Thanks for staying with us, we appreciate your feedback. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hishamudin (FOE) on 5 Sept 2018
Dear Sir/Madam, Thanks for your feedback really appreciate Thank you

10/10 Excellent

Norismah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from hishamudin (FOE) on 16 Aug 2018
Dear Sir/Madam, Thanks for your feedback. Do come back & stay with us. Thank you

10/10 Excellent

Jang, Kajang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recomended. Good hotel n nice view. I hope 1 day i will come here again
Stayed 1 night in Jul 2018
Response from Hishamudin (FOE) on 15 Sept 2018
Thanks sir, we hope you will come again in future.

8/10 Good

altarisma, Malaysia

Liked: Cleanliness, staff & service, room comfort
nice and comfortable ... good facility ... beautifull sea view from my room ..
Stayed 1 night in Jun 2018
Response from Hishamudin (FOE) on 18 Jul 2018
Thanks sir, We hope you will be coming in future.

8/10 Good

Asma, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel sea view
This is my first time being here. room are more to islamic that make me very like it . very comfortable. And a view very nice.
Stayed 1 night in May 2018
Response from Hishamudin (FOE) on 21 May 2018
DearSir/Madam, Thanks for your feedback, were appreciate. Do come back. Thank you

8/10 Good

Shuvra

Liked: Staff & service, room comfort
Very nice for family trip.
The location was fabulous. Trip with family members is recommended. Peace and Calm.
Stayed 2 nights in Jan 2018
Response from Hishamudin (FOE) on 6 Feb 2018
We appreciate your feedback. Do come again. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff polite and helpful
Stayed 1 night in Dec 2017
Response from Hishamudin (FOE) on 10 Jan 2018
Thanks Sir, We appreciate your feedback. Do come again. Thank you.

8/10 Good

Hayuna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thanks for your feedback.. We hope your enjoyed stay with us.

10/10 Excellent

ameera, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
a bit frustrated at first as they said we can check in at 3 but it was a bit delay as the room are not clean yet but the staff offer us a complimentary coffee. overall it was a nice trip and looking forward for another vacation at klana hotel.
Stayed 1 night in Dec 2017
Response from hishamudin (FOE) on 12 Dec 2017
Dear Sir/madam Thanks for the review & we would welcome all our guest to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Stayed for 2 nights with family. Enjoyed stay and front office staff very courteous and helpful. Room also very clean and cosy.
Stayed 1 night in Dec 2017
Response from hishamudin (FOE) on 12 Dec 2017
Dear Sir/Madam Thank you for the review & do come back. We always give our best service to all the guest.

8/10 Good

Mohd Shahril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
the stay was nice
Stayed 1 night in Sep 2017
Thanks for staying with us. We appreciate your feedback. TQ

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thanks for staying with us. we appreciate your feedback. tq

8/10 Good

Annie

Liked: Cleanliness, staff & service, room comfort
Good for a short stay. Breakfast is good. More variety of salad if possible.
Stayed 2 nights in Aug 2017

8/10 Good

Asrin Yusairi

Liked: Cleanliness, staff & service
A nice hideout with a view
I would say... a comfortable stay... but you will need to have transport.

6/10 Okay

anne, pj

Disliked: Cleanliness, room comfort
Its a quiet place to stay.. as it is further away from the crowd.