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Reviews of Fairfield by Marriott Inn & Suites Plymouth White Mountains

2.5 out of 5
Fairfield by Marriott Inn & Suites Plymouth White Mountains
12 Ridgeview Lane, Plymouth, NH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 419 out of 585 reviews" "
Rating 8 - Good. 121 out of 585 reviews" "
Rating 6 - Okay. 20 out of 585 reviews" "
Rating 4 - Poor. 11 out of 585 reviews" "
Rating 2 - Terrible. 14 out of 585 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Anna, emeryville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked a suite with a king bed and a sofa bed through Expedia but the hotel was overbooked and, without telling me, the manager moved me to a standard room. He said that because the hotel was booked through Expedia rather than through Marriott directly, he did not have to adhere to the class of the room that I booked and if I wasn't happy he would cancel the reservation altogether. I did not know that it is within hotels' standard practice to cancel or downgrade rooms booked through Expedia. The Expedia representative whom I contacted confirmed that Expedia indeed cannot guarantee the room type that was booked through them. This is quite concerning and something that should be known to customers.
Stayed 1 night in Apr 2024
Response from Jack on 15 Apr 2024
I understand your frustration, we did our best with an overbooked hotel in certain room types. Guaranteeing a room was the priority for the hotel.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting family for 2 days. Check in was easy, room was nice and clean. Breakfast was great and there was nothing to complain about at all.
Stayed 2 nights in Apr 2024
Response from Jack on 15 Apr 2024
Thank you for the great review.

10/10 Excellent

Jessica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! I brought my two dogs with me. I love that the pet fee is actually reasonable compared to other comparable hotels. The room was very clean and pretty quiet. I didn't get a chance to use the pool, but I like that they have an indoor pool! They have a decently-sized area where dogs can relieve themselves, which is not the case for many other pet-friendly hotels. A lot of pet-friendly hotels have designated pet rooms that are usually not as clean as one would like, but that is definitely not the case here. It's nice that there are a couple of options for food very nearby. You can even safely walk to the McDonald's in the same complex. I only interacted with one staff member, but they were great! My only complaints are that there was some damage to the door to the room which left a very wide crack that someone could definitely peek in through if they wanted to, and that there was an odd fishy smell in the refrigerator. Over all, we were all very comfortable for our stay.
Stayed 2 nights in Apr 2024
Response from Joe on 11 Apr 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joe on 8 Apr 2024
Thank you so much for your feedback. We hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
greatnspot
Stayed 1 night in Mar 2024
Response from Joe on 27 Mar 2024
Thank you for your feedback,We hope to see you again soon!

8/10 Good

Lynde

Stayed 2 nights in Feb 2024
Response from Joe on 21 Mar 2024
Thank you for your feedback,I hope we see you again soon!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 1 night in Feb 2024
Response from Taylor on 1 Apr 2024
Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jack on 22 Jan 2024
Thank you for the great review. We look forward to having you back again. Jack Killion GM

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joe on 9 Jan 2024
Thank you for the feedback Elizabeth. I hope you'll give us the chance to make this a 10 next time!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel close to down town.
Stayed 1 night in Jan 2024
Response from Jack Killion GM on 8 Jan 2024
Thank you for the Review and we look forward to having you back in the future. \Jack Killion

10/10 Excellent

Ayres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jack Killion GM on 8 Jan 2024
Thank you for the Review and we look forward to having you join us again.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Jianying

Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the breakfast. Moti did a fantastic job, he takes great pride in his work. I love the clean white sheets and comfortable bedding.
Stayed 2 nights in Nov 2023
Response from Jack Killion GM on 28 Nov 2023
Thank you for the great review. We look forward to having you come back.

2/10 Terrible

MAUREEN

Stayed 1 night in Nov 2023
Response from Joe on 5 Jan 2024
I apologize we were unable to provide a satisfactory stay. I hope you'll give us another chance to make this right.Best,Joe CampagnaFront Desk Manager

6/10 Okay

Michaela

Travelled with partner
Absolutely adequate- no more, no less.
Stayed 1 night in Nov 2023
Response from Joe on 24 Nov 2023
Thank you for your feedback, Michaela. We hope we'll have the chance to improve this score in the future.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
The property was clean and staff were very friendly. Our bed was very uncomfortable, but other than that our stay was fine
Stayed 1 night in Nov 2023
Response from Joe on 23 Nov 2023
Thank you for your feedback Jennifer! I apologize for the discomfort; we'll make sure the bed in this unit is addressed.

10/10 Excellent

DEBORAH, Barre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joe on 20 Nov 2023
Thank you Deborah, we appreciate the feedback and hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joe on 20 Nov 2023
Thank you for the feedback! We hope to see you again in the future

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean hotel in the middle of everything.
Stayed 1 night in Nov 2023
Response from .Joe on 9 Nov 2023
Thank you Robert, we hope to see you again soon!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joe on 9 Nov 2023
Thank you Sharon, It was a pleasure having you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joe on 6 Nov 2023
Thank you Brian, we hope to see you again in the future!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds!
Stayed 3 nights in Oct 2023
Response from Joe on 24 Oct 2023
Thank you Lauren!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Logan on 13 Oct 2023
Thank you for the review! it is greatly appreciated!

10/10 Excellent

William

Stayed 2 nights in Sep 2023
Response from Logan on 13 Oct 2023
Thank you for the review! it is greatly appreciated!

10/10 Excellent

elliot

Stayed 1 night in Aug 2023
Response from Megan on 15 Sept 2023
Thank your for taking the time to give us your feedback! We look forward to seeing you in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Megan on 13 Sept 2023
Thank you for your feedback!

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and friendly staff! Our AC made a loud noise on day 2 and they immediately moved us to another room. Breakfast and outdoor area was great too! Would stay there again!
Stayed 2 nights in Aug 2023
Response from Megan on 13 Sept 2023
Thank you for your feedback!

2/10 Terrible

Natalie

Stayed 1 night in Aug 2023
Response from Megan on 13 Sept 2023
Thank you for your feedback!

10/10 Excellent

Rajla, Malden

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 1 night in Aug 2023
Response from Megan on 10 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us in the white mountains.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning unit really needs to be silenced
Everything about my stay was great. However, I did have a problem at night. In my hotel Room #104, throughout the night, the air conditioning system kept turning on and off making a loud noise every five minutes or so. I could not sleep at all that night. I only stood one night so I just dealt with it and had to leave the next day. Other than that, the hotel was great.
Stayed 1 night in Jul 2023
Response from Megan on 10 Aug 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the engineering leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Sandra

Stayed 3 nights in Jul 2023
Response from Megan on 13 Sept 2023
Thank you for your feedback!

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The immaculate property offers several amenities including a pool, exercise room, and outside seating with a firepit. The check-in attendant was pleasant, efficient and knowledgeable.
Stayed 1 night in Jul 2023
Response from Megan Abbott on 29 Jul 2023
Thank you so much for taking the time to leave us a review! We appreciate your time and your feedback, more than you know!!We hope to see you on you next adventure to the white mountains.

10/10 Excellent

joanne

Stayed 1 night in Jul 2023
Response from Megan on 10 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us in the white mountains.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room and great staff
Stayed 1 night in Jul 2023
Response from Megan on 14 Jul 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Megan Abbott on 25 Jun 2023
Thank you for taking the time to leave us a review!We hope to see you back in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely return.
Stayed 1 night in Jun 2023
Response from Megan Abbott on 25 Jun 2023
Thank you for your review!

10/10 Excellent

Kyle

Stayed 1 night in Jun 2023
Response from Megan on 11 Jul 2023
Thank you for taking the time to leave us a review. Your feedback is very important to us, we look forward to seeing you in the future.Thank you

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very happy with this hotel, super clean and friendly staff
Stayed 2 nights in Jun 2023
Response from Zach on 21 Jun 2023
Thank you for the kind words! We are glad to hear you enjoyed your stay!

10/10 Excellent

mark

Stayed 3 nights in Jun 2023
Response from Megan Abbott on 15 Jun 2023
Thank you so much for your feedback! We look forward to seeing you in the future.Megan AbbottFront Desk Supervisor

10/10 Excellent

Sean

Stayed 1 night in Jun 2023
Response from Megan Abbott on 6 Jul 2023
Thank you for taking the time to give us your feedback, it is very important to us!We hope to see you again soon.

10/10 Excellent

Linda

Stayed 2 nights in May 2023
Response from Megan on 24 May 2023
Hello Linda, Your feedback is greatly appreciated and we look forward to seeing you in the future.Thank you

10/10 Excellent

Ange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Megan on 24 May 2023
Hello Ange, Your feedback is greatly appreciated and we look forward to seeing you in the future.Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, hotel was very well maintained.
Stayed 1 night in May 2023
Response from Megan on 24 May 2023
Hello, Your feedback is greatly appreciated and we look forward to seeing you in the future.Thank you

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in May 2023
Response from Megan on 24 May 2023
Hello, Armando, Your feedback is greatly appreciated and we look forward to seeing you in the future.Thank you

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Megan on 24 May 2023
Hello Colleen, Your feedback is greatly appreciated and we look forward to seeing you in the future.Thank you

10/10 Excellent

Jonica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kelli on 25 Apr 2023
Thank you so much for your review, Jonica. We're so glad you enjoyed your recent stay with us! We hope to see you again sometime soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Megan on 24 May 2023
Hello Matthew, Your feedback is greatly appreciated and we look forward to seeing you in the future.Thank you

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Amazing time… pool was a lil cold but still fun… comfy rooms… good food… location is perfect to visit PSU.
Stayed 2 nights in Apr 2023
Response from Zach on 18 Apr 2023
Thank you so much for the kind words! We apologize about the pool, but are happy you enjoyed your stay!