The Nai Harn is a very nice property, good food, and friendly inviting staff, with the exception of one.
The "one" is the young lady who guided us to our room showing us points of interest on the way.
I'd like to say, I am a senior citizen, my knees are very bad, and after traveling 30 hours through airports I was a bit weak and my leg were bad. As this young lady guided us to out rooms I was moving slowly struggling to get up several flights of stairs to reach the elevator, she did not slow down or ask if I needed assistance, my wife helped.
At the elevator, our guide told us that the elevator only goes to the 6th floor and our room was on the 8th floor.I told the lady there is no way I can scale up and down all of those stairs, she as a matter of fact said "there is nothing she can do because they are booked full. We finally made to our room, she decried the room and left. I was clearly in pain, she looked at me with no concern or empathy. I don't need sympathy, at any 4 star resort I would expect the staff to go above and beyond, especially in this type of situation. Serval times a day I had to crawl up and down the stairs wrapping my arm on the concrete wall, there were no hand rails going form the 6th floor to the 8th.
This was "with no exaggeration" sheer torcher!
The great food and excellent staff with the exception of our guide help make this stay a bit better.
Caution to elderly or persons with disabilities, please request floors no higher than the 6th floor.