Building design

Reviews of The Nai Harn

5 out of 5
The Nai Harn
23/3 Vises Road, Nai Harn Beach, Rawai, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 398 out of 523 reviews" "
Rating 8 - Good. 91 out of 523 reviews" "
Rating 6 - Okay. 25 out of 523 reviews" "
Rating 4 - Poor. 8 out of 523 reviews" "
Rating 2 - Terrible. 1 out of 523 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The service was top quality and the views of Nai Harn beach were incredible. Most importantly, the breakfast they provided was the best I have ever had anywhere... IN MY LIFE!
Stayed 4 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Gregg,thank you for taking the time to write about your recent stay with us. I am delighted to read that you enjoyed your time with us and in particular the breakfast. We take a lot of pride in providing a memorable start of the day and it looks like we achieved this in your case. The culinary team (as all teams actually) will feel energised reading your words. Thank you again.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on my brothers recommendation and this did not disappoint - beyond wonderful. We can't wait to return to Thailand and Nai Harn will be a must in our future plans.
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Pamela,thank you very much for your kind review of your recent stay with us. We are delighted that you enjoyed your time here at The Nai Harn and that you want to return.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth time staying at the hotel in the last four years - we travel to Thailand from Canada and will not leave Thailand without a stop over at Nai Harn. It's one of the most spectacular hotels that we have stayed at around the world. Staff are exceptional, hotel is beautiful, the view alone is entertainment, beach steps away, swimming pool and gym around the corner and the food is out of this world with top chefs who work at the hotel. A must stay!! See you in 2025!
Response from GM on 13 Apr 2024
Dear Pamela,thank you for your kind and enthusiastic words about our resort. We can't wait to see also again next year.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the room, excellent beach & access, great food & service, quiet
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Antoinette,thank you for taking the time to review your recent stay with us. We are very happy to read that you enjoyed your stay to the fullest and singled out the views from the room, our beautiful Naiharn Beach, food and service and also the fact that we are very quiet here at the southern end of the island. We hope you will be able to visit us again.Kind regardsFrank GrassmannGeneral ManagerThe Nai Harn Phuket

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities
I absolutely fell in LOVE with The Nai Harn. The location, the beach, the staff and the amenities were all very good. The food was amazing, from breakfast to dinner excellent. The property does need some renovations, it is showing it's age, but I would still recommend it. A lovely property great for a relaxation vacation.
Stayed 5 nights in Dec 2023
Response from GM on 14 Mar 2024
Dear Cynthia,thank you very much for your feedback and for recommending us as a great place for a relaxing vacation.We hope to be able to welcoming you again soon.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Andrea

Stayed 3 nights in Feb 2024
Response from GM on 25 Mar 2024
Dear Andrea,thank you very much for your kind review. We are delighted that you rated your stay with us with the highest score of 5 out of 5. We hope that you will be able to recommend us to your family and friends and will be able to visit us again.Kind regardsFrank GrassmannGeneral Manager The Nai Harn Phuket

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Resort Experience
The Nai Harn hotel was a relaxing experience. The facility, staff, and location exceeded my expectations.
Stayed 5 nights in Jan 2024
Response from GM on 20 Jan 2024
Dear Derek,thank you for your kind review. We are very happy that you enjoyed your stay with us so much. I will share your feedback with all our staff who will feel energised reading your feedback.I hope you will have a chance to visiting us again.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

elizabeth

Stayed 9 nights in Jan 2024
Response from Frank Grassmann on 5 Feb 2024
Dear Elizabeth,Thank you for the fantastic five-star rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Best Regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket

6/10 Okay

Chantal

Stayed 4 nights in Jan 2024
Response from Frank Grassmann on 5 Feb 2024
Dear Chantal,Thank you for taking the time to provide feedback on your recent stay with us. We noticed that you rated your experience with 3 out of 5, and we would like to understand more about your specific concerns. If there are specific aspects or incidents during your stay that you would like to share with us, please feel free to provide more details. We genuinely want to address any issues you may have encountered and make every effort to improve our services.We hope to have the opportunity to welcome you back in the future, and if you decide to stay with us again, we are committed to ensuring a more satisfactory experience.Best Regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket

10/10 Excellent

Tugba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nai Harn is perfect for families and young couples looking for a resort which is secluded a with beach access. The restaurant and rooftop bar have phenomenal ocean views. I would highly recommend staying in the grand ocean view room - the views are beautiful at night. The buffet breakfast has a large variety and is amazing. The staff are also very friendly and professional. Definitely will be back!
Stayed 2 nights in Jan 2024
Response from Frank Grassmann on 18 Jan 2024
Dear Tugba,Thank you for sharing your positive feedback about The Nai Harn! We're delighted to hear that our resort was perfect for your stay, especially for families and young couples seeking a secluded retreat with beach access.We're thrilled that you enjoyed the phenomenal ocean views from our restaurant and rooftop bar. The Grand Ocean View room seems to have made a lasting impression, providing beautiful views, especially at night. It's great to know that you found our buffet breakfast to be amazing with a large variety.Your kind words about our friendly and professional staff are much appreciated. We're pleased to have contributed to a memorable experience for you. We look forward to welcoming you back for another fantastic stay!Best regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket

10/10 Excellent

Cristina, Beverly

Stayed 3 nights in Dec 2023
Response from Frank Grassmann on 8 Jan 2024
Dear Cristina,Thank you so much for awarding us a perfect five out of five rating! Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to the pleasure of hosting you again for another amazing stay in the future.Warm regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket

8/10 Good

Mehdi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This guy s a nice hotel but certainly not a five star hotel. The building is old and not well maintained. Inside the rooms are good. But here and there you see things that tell you they don’t enough to maintain the facility. Service also generally good. The food is very average. We had much better food in other outside the hotel.
Response from GM on 30 Dec 2023
Thank you, Mehdi, for your review. We are glad that you gave us a score of 4 out of 5 in relation to your last stay with us. Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Hwi Seung

Stayed 3 nights in Dec 2023
Response from GM on 23 Dec 2023
Dear Hwi Seung,thank you for giving us the highest score of 10 points out of 10 for your recent stay with us. We are delighted to read that you enjoyed your stay so much with us and hope that we can welcome you back again one day.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel to chill out
Wow what an absolutely beautiful hotel and the setting is stunning. A fabulous hotel to be able to switch off from life and relax. The staff were so attentive and you felt totally spoilt.
View every morning
Chilling by the hotel pool
View from the hotel gym
Stayed 10 nights in Nov 2023
Response from GM on 19 Dec 2023
Dear Donna,thank you for your great review. We are delighted that you enjoyed our facilities so much and that you were spoilt by the attention from our hosts.We hope that you will have the chance to visit us again one day.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 17 Feb 2024
Dear Patricia,thank you for your feedback and perfect score. We are delighted that you enjoyed your stay so much.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, the property is exceptional. The rooms are very well maintained, the food is to die for. The beach is just in front of the property with all outdoor amenities. The staff are friendly and knowledgable. The views from the room are breathtaking. We’ll definitely be back very soon. Highly recommended. Great value for money.
Response from GM on 8 Dec 2023
Dear Irina,thank you for writing this glowing review. We are more than delighted to read that you enjoyed your stay with us so much and. that you would recommend us to your friends and family. We look forward to welcoming you again to The Nai Harn.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Thomas

Stayed 5 nights in Nov 2023
Response from Frank Grassmann on 5 Dec 2023
Dear Thomas, Thank you so much for taking the time to share your fantastic 10 out of 10 rating of your experience at The Nai Harn, Phuket! We are thrilled to hear that you had an exceptional stay with us.Thank you once again for choosing The Nai Harn, Phuket. We look forward to the pleasure of welcoming you back for another exceptional experience in the future.Best regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket

10/10 Excellent

Rahi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 3 night stay at The Nai Harn, the staff are amazing and so accommodating. The beach is right on the doorstep and we got an upgraded room on check-in. Facilities are great with two restaurants on site. Would definitely visit again
Stayed 3 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Rahi,thank you for your kind review. We are delighted that you enjoyed your stay and that you would like to visit us again.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Boon Yet

Stayed 4 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Boon Yet,thank you for rating your recent stay with us with the highest score of 10 points out of 10. We are very happy that you enjoyed your stay with us so much and hope to welcoming you again some day soon.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at The Nain Harn. Staff is very attentive and they make sure you feel welcome.
Stayed 4 nights in Nov 2023
Response from GM on 1 Dec 2023
Dear John,thank you for your kind review regarding your recent stay with us. We are delighted that you rated us with the highest score of 5 out of 5 and hope that we can welcome you again one day soon.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Bavand

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel situated in one of the most beautiful beaches on the island. Initially I'm had a Mountain View and there wasn’t any mountains. But the staff and hotel management were great and gave us a much better room after 2 days. All in all we had an amazing experience.
Stayed 4 nights in Nov 2023
Response from GM on 30 Nov 2023
Thank you, Bavand, for your kind words. I am glad that you enjoyed the new room type and were happy with your stay. Kind regards Frank GrassmannGeneral Manager

10/10 Excellent

Cullen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, especially the staff and their service! Would highly recommend!
Stayed 3 nights in Nov 2023
Response from GM on 30 Nov 2023
Thank you, Cullen, for your kind words and good score you gave for your recent visit to The Nai Harn Phuket. I am delighted that you would recommend us and we very much hope to welcoming you again one day soon.Best regards Frank GrassmannGeneral Manager

10/10 Excellent

MILTON

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on 22 Nov 2023
Thank you, MILTON, for giving us such a great score in regards to your recent stay with us. We are delighted and hope to welcome you again in the not too distant future.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I needed - thanks Nai Harn!
If you're looking for true relaxation away from the throngs of visitors, a perfect beach, good thai food, great views, a comfortable bed, large room, nice spa and a super pleasant staff who remember your preferences from day two, absolutely stay at the Nai Harn! If you want to do laps in the pool vs get wet, need a massive variety of gym equipment, and are not able to climb steps, need to meet and interact with strangers, party all night and be in the "center of it all" - do not stay at the Nai Harn. The breakfast buffet is epic, the location is secluded...you almost feel like you're on an island with beauty in every direction. The rooms are thoughtful, beds comfortable, terraces large. My only suggestions - beach chairs vs just towels beachside and a table & chairs on the terraces to enjoy a bite and the view. Otherwise, it was fabulous and perfect for what I wanted. Bravo.
Stayed 8 nights in Nov 2023
Response from GM on 20 Nov 2023
Dear Louis,thank you for your very accurate review. There's not much that I need to add here. Unfortunately, we are not allowed to add any sun loungers on the beach due to local regulations. Nevertheless, I am very happy that you enjoyed your stay with us. Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unforgettable honeymoon at this property. Beautiful room with very large and comfy bed and a picturesque view from the balcony. Service was excellent. I can't stop telling people about the breakfast buffet and the variety of foods available along with coffee options. Food is fresh and healthy options along with indulgent ones! It was fun to use the paddleboards courtesy of the hotel to ride at the clean and calm beach in front of hotels. Locals told us the Nai Harn Beach is number 1 in Phuket. We were able to walk to local smoothie, mini marts and restaurants along the beach. There is also a temple in walking distance. We can't wait to go back!
Stayed 8 nights in Nov 2023
Response from GM on 17 Nov 2023
Dear Marco,thank you for your great review of your stay with us. We are delighted to read how much you enjoyed your experience and that you can't wait to return. I will share your feedback with all hosts as they will feel energised reading this. Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

OLEG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,clean and very welcoming place to stay. Certainly would be pleased to stay there again
Stayed 8 nights in Nov 2023
Response from GM on 17 Nov 2023
Dear OLEG,thank you for posting such a good score related to your recent stay with us. We are happy that you enjoyed your stay. We hope to be able to welcoming you again in the future.Kind regardsFrank GrassmannGeneral Manager

8/10 Good

Bootsayarak, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coukd be good if there is one more elevator. 😃
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Dear Bootsayarak,thank you for your suggestion of an additional elevator. We would love to have oner as well, but are not allowed to add due to building regulations. Nevertheless we're happy that you enjoyed your stay.Best regards Frank Grassmann

8/10 Good

YOUNGSEOP

Stayed 3 nights in Nov 2023
Response from GM on 13 Nov 2023
Dear YUONGSEOP,thank you very much for rating us with a high score of 8 out of 10 for your recent stay with us. We are delighted that you enjoyed your stay and hope that you will have a chance to visit us again.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Pow

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous hosts and excellent service, best I've experienced yet. Hotel is located quite far from most attractions, but perfect for a quiet and calm holiday. Beach is one of the nicest I've been to, and you can ask the hotel for most amenities needed to enjoy your day there. Decent variety for breakfast; each item is prepared with quality. Rooms are spacious and the views are breathtaking. One thing that could bring the rating from 10 to 11 would be the addition of a smart tv in the room, but you can connect using HDMI as well. All in all, worth every penny.
Stayed 3 nights in Nov 2023
Response from GM on 7 Nov 2023
Dear Pow,thank you very much for your great feedback. Really appreciate it and will share with the team. Regarding the smart TV, we are in fact in the process to replace all TV sets with the latest technology so direct screen mirroring from your personal device will be easily possible.Hopefully, next time you will visit, you can experience this.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Yupin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the setting,views, dining and excellent service. Maybe for some older people, they may find the stairways a challenge
Stayed 5 nights in Nov 2023
Response from GM on 7 Nov 2023
Dear Khun Yupin,thank you very much for your feedback. I am delighted that you enjoyed your stay with us. Your comments regarding the steps to the guest rooms are well noted. We do take special care that we assign guest rooms with easy access to guests who are older or have walking difficulties. Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless experience
Superb hotel - staff, food, accommodation, location are all exceptional. Flawless experience - Khob Khun Khrup Nai Harn
Stayed 4 nights in Oct 2023
Response from GM on 5 Nov 2023
Dear Daniel,many thanks for your kind review. We are delighted that you enjoyed your stay so much with us. We hope to have the chance to welcoming you again some day.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Michael Mc

We’ll worth it
Stayed 2 nights in Oct 2023
Response from GM on 25 Oct 2023
Dear Michael Mc,thank you for your kind review and for rating your recent stay with us a high score of 5 out of 5. We are delighted that you enjoyed your stay with us so much and hope to be able to welcoming you again in the not too distant future.Kind regardsFrank GrassmannGeneral Manager

8/10 Good

Donn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Nai Harn is a very nice property, good food, and friendly inviting staff, with the exception of one. The "one" is the young lady who guided us to our room showing us points of interest on the way. I'd like to say, I am a senior citizen, my knees are very bad, and after traveling 30 hours through airports I was a bit weak and my leg were bad. As this young lady guided us to out rooms I was moving slowly struggling to get up several flights of stairs to reach the elevator, she did not slow down or ask if I needed assistance, my wife helped. At the elevator, our guide told us that the elevator only goes to the 6th floor and our room was on the 8th floor.I told the lady there is no way I can scale up and down all of those stairs, she as a matter of fact said "there is nothing she can do because they are booked full. We finally made to our room, she decried the room and left. I was clearly in pain, she looked at me with no concern or empathy. I don't need sympathy, at any 4 star resort I would expect the staff to go above and beyond, especially in this type of situation. Serval times a day I had to crawl up and down the stairs wrapping my arm on the concrete wall, there were no hand rails going form the 6th floor to the 8th. This was "with no exaggeration" sheer torcher! The great food and excellent staff with the exception of our guide help make this stay a bit better. Caution to elderly or persons with disabilities, please request floors no higher than the 6th floor.
Stayed 4 nights in Oct 2023
Response from GM on 25 Oct 2023
Dear Donn,thank you for your review of your stay with us recently. I am sorry that you found the climb to your room cumbersome. I completely understand. Our elevator only goes up to the 6th floor and if we know in advance, and if there is a request from guests, then we will of course assign no higher than the 6th floor. Unfortunately, in your case, there were no rooms available on a lower floor. I am sorry that this has left a sour taste in regards to your overall experience with us. I will also address your concerns with our front office team, to ensure a more appropriate response from the hosts. I am glad though, that you found all other aspects of your stay to your satisfaction. Thank you for raising the point about accessibility of higher rooms on this forum. It will help other guests greatly.Warm regardsFrank GrassmannGeneral Manager

6/10 Okay

Nneka

Stayed 1 night in Oct 2023
Response from Frank Grassmann on 13 Nov 2023
Dear Nneka, Thank you very much for choosing The Nai Harn, Phuket for your vacation and for your rating. We are sorry to see that our Resort didn’t meet your Expectations on certain levels. We sincerely apologize for any inconvenience you have endured during your stay.Your feedback is important to us to work on improvement on the same, we would highly appreciate if you would share with us more details. Once again, thank you for choosing The Nai Harn, Phuket, and we still hope to have the Opportunity to welcome you back.Kind RegardsFrank GrassmannGeneral ManagerThe Nai Harn, Phuket

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Best Hotel Ever
Our trip to THE NAI HARN was unbelievable. The hotel has a great location and the service was excellent. I would recommend this hotel as one of the Best in Thailand !!!!
Stayed 3 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you so much for your very nice and encouraging review. I will share your compliments with the entire team.I hope we can welcome you again in the future.RegardsFrank GrassmannGeneral Manager

8/10 Good

Zhou

Liked: Cleanliness
good sea view
Stayed 3 nights in Oct 2023
Response from GM on 15 Oct 2023
Dear Zhou,thank you for your kind feedback. I am delighted that you enjoyed your stay and in particular the sea view.I hope that we have a chance to welcoming you back some day soon again.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Mark

Stayed 4 nights in Sep 2023
Response from GM on 27 Sept 2023
Dear Mark,thank you for your review and for giving us the highest possible score of 10 point. I am delighted that you enjoyed your stay so much.Kind regards Frank GrassmannGeneral Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, very polite, friendly and welcoming especially the housekeeping staff.
Stayed 4 nights in Sep 2023
Response from GM on 25 Sept 2023
Dear Joanne,thank you for your very kind feedback, which I will share with the team, especially the team at the Housekeeping Department. Your comments will serve as a welcome motivation for them all.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Kushagra

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good . Very polite staff , cleanness is up to the mark
Stayed 4 nights in Sep 2023
Response from Frank Grassmann on 25 Sept 2023
Dear Kushagra,Thank you for your kind words!We're delighted to hear that you enjoyed the excellent location, polite staff, and the high standard of cleanliness at The Nai Harn. Providing a great experience for our guests is our top priority, and your appreciation motivates us to continue our efforts.Looking forward to welcoming you back for another enjoyable stay.Best regards,Frank Grassmann General Manager The Nai Harn, Phuket

10/10 Excellent

Sivlija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite culinary experience! The best breakfast by a mile! Everything is made from scratch. Breads, jammies, preserves, cheese, salamis, cured meats and fish. Freshly baked breads, pastries and cakes, three times per day. I was never as spoiled with that much attention to details and love put into making every so delicious. Dinner was also Amazing but breakfast is way above any Michelin star restaurant. Special thanks to Ken, Art, Jeab (room service) Tiger(Sports) and chef Mark Shaw. Beach is also so clean and exciting and definitely One of the best in Phuket. Thank you soooo much! ❤️
Stayed 3 nights in Sep 2023
Response from GM on 21 Sept 2023
Dear Sivlija,thank you for your very nice and uplifting feedback about our services especially on the culinary side. I will ensure that Mark Jones, our Executive Chef, and Khun Pueng, our F&B Manager, will read your feedback wich will serve as a welcome motivation for them and their teams.We hope to be able to welcoming you again some day soon.Best regards Frank GrassmannGeneral Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the ocean view suite and the room was fantastic- very large ancocomfortablethenheated
Stayed 5 nights in Sep 2023
Response from GM on 15 Sept 2023
Dear William,thank you for your kind review and for scoring your recent stay with us with the highest score of 5.We hope that you will have a chance to visiting us again one day.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Jessica May Ai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from GM on 6 Sept 2023
Dear Jessica May Ai,we are delighted to read that you rated your stay with us with the highest score of 10 out of 10. We are happy that you enjoyed your stay with us and hope that you will visit us again soon.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Hansa

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from GM on 5 Sept 2023
Dear Hansa,thank you very much for rating your recent stay with is with the highest score of 5 out of 5. We are delighted that you enjoyed your stay so much and hope that you will be able to visit us again soon.Kind regardsFrank GrassmannGeneral Manager

10/10 Excellent

Oscar

Travelled with family
Liked: Amenities
The panoramic view
Stayed 3 nights in Aug 2023
Response from GM on 31 Aug 2023
Dear Oscar,thank you for the great rating for your recent stay with us. We are delighted that you enjoyed your stay with us and in particular the panoramic views.Please help us in recommending us to your family and friends and we hope to be able to welcoming you one day again soon.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're do i start from the moment we arrived to the day we checked out such a high standard all staff were all amazing breakfast the best I've ever had in 40 years of travelling we ateat all restaurants at the property fantastic food from the pool and to the beach so convenient even the b each butler everything was perfect the room was huge with beautiful view of the beach and ocean our 4 days was to separate our 35th anniversary and was so humbled by the bottle of bubbles and the card well done to the hole team a the nai harn we will be back keep up the great service with all our love Matt & Hue
Stayed 2 nights in Aug 2023
Response from GM on 26 Aug 2023
Dear Matthew,Dear Hue,we are delighted to read that you had such a wonderful time and that The Nai Harn was the perfect background to your 35th anniversary. I will share your feedback with the entire team, which will be energised reading your kind words.We hope that you will have a chance to return.Warm regardsFrank GrassmannGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the staff are responsive and professional. A wonderful experience would recommend without any reservations.
Stayed 14 nights in Jul 2023
Response from GM on 22 Aug 2023
Dear Stephen, thank you very much for taking the time to post your experience about your recent stay with us. We are delighted that you enjoyed your stay so much and that you have singled out the responsiveness and professionalism of our staff. They will be very happy to hear about this.Thank you again and we look forward to welcoming you again one day soon.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Kasthuri

Liked: Cleanliness, staff & service, property conditions & facilities
Cool beach side place. Even though it is expensive, the experience with staff and breakfast were awesome.
Stayed 3 nights in Aug 2023
Response from GM on 19 Aug 2023
Dear Kasthuri,thank you for your positive review. We are very happy that you enjoyed your stay with us.Kind regardsFrank GrassmannGeneral Manager

8/10 Good

Ariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 7 Aug 2023
Dear Ariela,thank you for the good score of 8 out of 10 points. We are happy that you liked your stay with us.We hope to be able to welcoming you back one day soon.Best regardsFrank GrassmannGeneral Manager

10/10 Excellent

Shemina, Dar es Salaam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service! Dia attended to us during dinner. Your staff are very very kind and nice!!
Stayed 3 nights in Jul 2023
Response from Frank Grassmann on 29 Jul 2023
Dear Shemina,Thank you for your kind words and for taking the time to share your feedback with us. We are delighted to hear that you had an exceptional dining experience at our restaurant and that Dia provided you with attentive and exceptional service. Our team takes great pride in ensuring that our guests feel well taken care of and enjoy their time with us.We will be sure to pass on your compliments to Dia and the rest of the staff. Their dedication and kindness are what make our guests' experiences truly special, and we are grateful to have such wonderful team members.Thank you for choosing us, and we look forward to the pleasure of serving you again.Best regards,Frank Grassmann General Manager The Nai Harn, Phuket

10/10 Excellent

Micha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, it has everything you need and the staff is very nice. Views are beautiful.
Stayed 3 nights in Jul 2023
Response from GM on 29 Jul 2023
Dear Micha,thank you for your kind feedback. We are delighted that you enjoyed your stay with us. Our team of hosts will be happy to read that you were happy with their service.]Kind regardsFrank GrassmannGeneral Manager