Front of property

Reviews of Allamanda Laguna Phuket

4 out of 5
Allamanda Laguna Phuket
29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 147 reviews" "
Rating 8 - Good. 66 out of 147 reviews" "
Rating 6 - Okay. 27 out of 147 reviews" "
Rating 4 - Poor. 12 out of 147 reviews" "
Rating 2 - Terrible. 2 out of 147 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

VIKRAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but poor checkin service !
Check in is crazy especially when arrivals are late and confusing because there are so many blocks; you don’t know where to enter to meet anyone in reception. The security guards keep the access keys and one block guard is not aware what others are doing. The fact we had to pay a deposit for utilities was not mentioned. Too many hidden facts.
Stayed 7 nights in Nov 2023

6/10 Okay

Mark

Travelled with group
Somewhat disappointing
The property profiles as a hotel but it is a pure serviced appartment but not really serviced. There is no 24 hour checkin. We arrived late and it took an hour to get keys from security guards who were untrained to serve guests with no English. There is minimal service and no facilities. We had to pay extra for electricity. That wasn’t clear on booking. There was no place to buy basics like water, tea or coffee and nothing in the appartment. The view of the golf course from the rooms was lovely and if you are choosing to self cater it might work for you. Overall it’s ok but if you are looking for a hotel experience choose somewhere else.
Stayed 7 nights in Nov 2023

4/10 Poor

Farhad

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy experience. Pls excuse
Really badly run apartment complex. No check in available. No mention of restaurant in the main hotel. Exhortation on electricity charges and extortion on a mates lost key which they had recovered! Far better places available. Stay away !!
Stayed 6 nights in Nov 2023

4/10 Poor

Vinit

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Somewhat disappointed at the staff at the reception. If this is a tourist place , basic English skills are required. The staff were not helpful in many occasions. I am unsure if I will ever stay there again.
Stayed 6 nights in Nov 2022

10/10 Excellent

Gautam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022

8/10 Good

Pritham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception were very good and helpful
Stayed 10 nights in Jun 2022

6/10 Okay

Verified traveller

Adequate for the price but units really need updating. Furniture has not been changed in 20 years. Housekeeping comes every 3 days so bring your own water etc.
Stayed 5 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Dec 2019
Response from Allamanda Laguna Phuket on 10 Jan 2020
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

LUCIENE

Stayed 3 nights in Oct 2019

8/10 Good

LUCIENE

Stayed 1 night in Oct 2019

6/10 Okay

Onthemove, Canadian

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
For the price it was a good size apartment with a nice balcony view of golf course. Very cheap towels and you only get 2. None for kitchen. Very long walk from reception or taxi/shuttle pickup. Pool is much too hot to be refreshing. No gym. Too far to walk to beach. Minimart is always closed. Bed hard as a rock. Asked for a topper which did help a little. Lots of construction going on in hotel so jack hammer is very annoying when in your room.
Stayed 2 nights in Oct 2019
Response from Allamanda Laguna Phuket on 11 Nov 2019
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Roiee

Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
skip it
booked for 5 days, checked out after 2 days . this place is in big need of refurbishment - very noise AC, cupboards are broken, towels were very old .... fridge was smelly , TV did not work ... reception unable to assist
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airco in the living room and the TV did not work initially. We reported it and it was resolved the next day. Hot water of the shower unit was a bit tempramental
Stayed 16 nights in Jan 2019

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property and staff there were great. Only downside no kettle in the kitchen
Stayed 9 nights in Jan 2019

10/10 Excellent

DOnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

kwok hung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
complain
To whom it might concern, We must raise our complain regarding the quality and service of Allamanda. 1. The air condition is not working well, it acting as a fan without colding. We request to fix the issue for 3 times, but there is no change. The room remains hot and impossible to stay in such summer weather. 2. The room lock is not working, we can't even go out without a room lock, and we need to stay in the room for a whole afternoon for them to fix the room lock. Its completely waste our time for such a short trip. The lock is yet to fix at this moment, and we are still remain in the room and they have no intention to change the room for us at all. 3. The telephone is not working as well. Times and times, we need to take 5 mins walk from one side and to another side of the building, and go down to the ground reception to seek help. 6. The response from the reception is always lazy and they could never addressing the issue immediately. We are very disappointed to recieve such unacceptable quality and service. We please invite Hotel.com to investigate this complaint properly. Best regards
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
good value
very good value. Chosen because of the greenery and proximity to Banyan tree golf club. Big king size bed, but mattress rather hard. Management needs to add a mattress topper to make it more comfortable.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy and modern
Very roomy and modern. Excellent breakfast nice pools. A bit far away from Patong if that is where you want to party. Would be good for families and golfers.
Stayed 6 nights in Sep 2018

10/10 Excellent

Christopher

Wonderful
wonderful stay
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent space and value
Haven't stayed at Allamanda for 13 years & returned as we were celebrating a friend's birthday and playing golf. Like the 2-bed suites for their space and in Bldg 2 for the direct access to the course's 17th hole. Good clean condition, all well-kept especially as the bathrooms had been modernised. Nothing fancy, but love the easy access with parking almost directly on your door step (we requested ground floor unit for ease of luggage & golf clubs). It's more set up as a services apartment with kitchen (electric hob, microwave oven, big fridge, toaster and kettle). Wish they'd be a bit more generous with bathroom soap & replenishing shower gel thought. In Sept low season managed a very reasonable us$50 per night for the suite.
Stayed 2 nights in Sep 2017

6/10 Okay

kimfun

Good value
Just so so
Stayed 3 nights in Aug 2017

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious, but secluded
Great hotel, property is beautiful. You are in a huge resort near the beach, which is walking distance away. However, you are also very secluded from the rest of Phuket, with a 30 min ride to the city. Airport is 20 min away, so definitely closer than most places, but I wouldn't suggest it if Phuket city is where you want to spend the bulk of your time. That said, service was impeccable, and if you are the type who wants a luxury resort off to your own, this place is absolutely perfect (think Disney resort style).
Stayed 2 nights in Aug 2017

6/10 Okay

Vernon

Not much to get excited about.
Moved in there for 1 night as the resort we stayed in could not accomodate us. Reception was pretty poor, some renovations going on, room was basic, pool was really really basic and also some renovation material lying around, shop was closed, bed was not a double bed, it's 2 single beds moved against each other - rock rock hard. Was pretty relieved to get out of it.
Stayed 1 night in Jul 2017

10/10 Excellent

Zau, U.K

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice and private good view and quiet, good with the family stay, but a cleaner not really good

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value.
Spacious, good golf course view. Real value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Great staff so kind and helpful the woman in the front desk were very helpful. Very nice pool and the room was very nice. Decent coffee shop needed though .

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote Location but Relaxing Resort
I enjoyed my stay. The room was big and spacious and the kitchen was clean. It is one massive resort and the Lobby is NOT easy to find. The service and staff are great once you do find them. Over all, I would not stay here again unless I was traveling in a group. Laguna is a very remote part of town and overly expensive compared to other areas. I prefer seeing more people but nothing crowded. Just wasn't much to explore in the Area. You can see my Instagram @OysterWilds for pictures of the property

10/10 Excellent

Griff, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury on a budget
Stayed in a deluxe suite, a little dated but still very comfortable and clean. Hotel has great facilities and the free shuttle bus is very convenient. Highly recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels in Phuket I just wonder why not posting their available units in this website!!!

10/10 Excellent

Sharum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great, gd security,great place, gd for relaxing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience to stay...closer to d beach...it was a great place to stay with.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A short break
Room Great value for $. But Far from Beach. Breakfast was in a resort that was a 10 minute walk away.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet hotel in fancy area
Great spacious suite with kitchen . Lovely pool. Shuttle to other Laguna resorts helpful . Enjoyed our stay

8/10 Good

David, Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laguna
excellent staff and very helpful. No screens on the sliding glass doors would have to be my only complaint as there we had lots of mosquitos in the room and could not leave doors open. Enjoyed our stay and would visit there again. Good shuttle service. Special thanks to Peter at the front desk, he was awesome.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
A great start...
It started great with a friendly and helpful reception. Rooms were clean but we noticed from 3rd day onwards it got less and less, down to nothing except making the bed and providing fresh pool towels. The most disappointing was the breakfast which was in another hotel. The staff was absolutely not attentive and the whole area was dirty and nobody seem to care. Never seen this in Thailand before. The selection was a good mix of western and asian. Location of hotel is great if you play golf, go to the beach or like to cycle.

4/10 Poor

Madz, Melbourne, AUST

Disliked: Staff & service
More serviced apartment than hotel....
The Allamanda junior suite is nice, large and comfortable with kitchen, dining, lounge and separate bed and ensuite. There are no added luxuries (like no tea and coffee) - bed sheets/towels are clean but basic. But in terms of hotel there really isn't anything else going for it. The closest restaurant is at the next hotel over and the staff are more body corporate than concierge. The cleaners are lovely but throughly inconsistent in the way they make up the room. What this place seems good for is if you want to stay in the Laguna area but want to be fairly self sufficient, ie do your own laundry, cooking ect. If you want the hotel amenities like reception, restaurants, make-up and turn-down service, activities... then this place isn't for you. For the price, there are better places in Phuket.

8/10 Good

Hei Tung Dawn

Liked: Staff & service, room comfort

8/10 Good

Joe, Brisbane

Liked: Staff & service, room comfort
Quiet location
Nice enough place, comfortable. Access to other resort facilities is at extra cost. Beach area was not clean, possibly due to non peak season. Located some distance from popular tourist areas. Good restaurants outside of the resort area and the restaurants will pick you up and return you to your accommodation. Metered taxis cheaper then resort based transport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Just finished my stay and it was very quiet and comfortable the staff are present and the rooms are cleaned everyday a very present stay would stay there again

6/10 Okay

Fleur, Singapore

Liked: Cleanliness, staff & service
Central Lugana
The hotel is well situated in the Lugana and perfect if you are staying for a wedding at the Chapel across the street. The staff are very helpful and there is a shuttle bus on demand around the Laguna resorts. The room was clean and comfortable. Breakfast is served in the hotel next door but is adequate and easy.

8/10 Good

Arshad, Karachi.Pakistan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
difficult to stay with family
stay over was ok but unfortunately services were very poor ,we even did not know where to go for break fast ,nobody speak English .we only found reception staff on my last day, when I went for payment.

6/10 Okay

Janey, Sydney

Liked: Cleanliness, staff & service
Clean and Comfortable
Hotel is clean and comfortable. Hotel staff were lovely and helpful however Pool was terribly warm, location of room was a reasonable walk from reception. No transfers. No restaurant. No Bar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely environment
Great staff, lovely environment in which to take long walks and easy access to good food in Cherngthale.

2/10 Terrible

Archana, Chennai, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire resort was closed for renovations!
I'd booked a 2 bedroom suite at Allamanda between the 15th and 18th of August, 2014 and had paid for the rooms in advance. When we arrived in Phuket and were taken to Allamanda, we found that the entire place was deserted - not a soul in sight and one person, who could barely speak english, explained that the resort was closed till December! Luckily for us, we were there to attend a wedding at the Angsana Laguna Phuket and the hotel staff there were able to call Allamanda's management and arrange for us to stay at a resort nearby called Laguna Holiday Inn. Please double check if this place is actually operational before you book a room!

10/10 Excellent

Mark, Wigan England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, close enough to all thats needed
Arrived at this hotel to a warm welcome, the staff were very helpful at all times. The location is not on the beach, but is a 5 minute free shuttle bus away. We rented bikes which gave us perfect oppurtunity to explore this quite area of the Laguna. Beach was close, local shops and restaurants far enough away to avoid all the noise and traffic but close enough to nip out to, less than 5 minutes on bike or free shuttle. The hotel swimming pool was fantastic, nice large pool for some decent swimming, and 2 small shallow pools for children. The rooms had everything that you'd need. A living area with flat screen tv andcouch for 5 people, a ding area with table and chairs and a small kitchen area so we could buy fresh fruit from the market and cut it up then pop things in the full size fridge.Theres even a small electric hob that we could heat things up we got from the market... the BBQ chicken kebabs were amazing, but we heated them up thoroughly in the room.. just to make sure... There is also a microwave. Our room backed right on to the road and we didnt hear a thing. The hotel is not the most exclusive uber modern, but at this price, we didnt expect that. We spent a small amount of time in the room (apart from sleeping) but the time we did we were more than comfortable. Not a complaint about this hotel. Highly recommended, we'd consider coming back here without a doubt

8/10 Good

Ng

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Stewart, Singapore

Liked: Cleanliness, room comfort
The ugly sister of Laguna, but good value
Located in the Laguna resort area, this hotel is a distance from the beach and has limited facilities. But you get what you pay for - it is much cheaper than the resorts on the beach You can easily get to the beach and use the restaurants in nearby hotels (but not their pools & other facilities). You can ride around on the free shuttle buses and get anywhere in the Laguna complex.

6/10 Okay

Rod, Sydney

Disliked: Staff & service, property conditions & facilities
Dissapointing
The Hotel when we arrived was very disappointing. After a long flight no cool water no welcome drink just confusion. When you arrive you want a happy greeting to start your holiday this was not there. We were across the road which was no problem. The people on the Desk said we need to put pass ports in safety deposit box. I said would come back in morning. When in Room there was a safe so that was strange. In morning we asked directions to beach and how the shuttles worked they just looked and said no shuttle. This was confusing as there were shuttles every where. One day we asked to check our pick up and they said you will be charged to find out could not believe this answer.Also we told them on check in late check out 2:00 pm which they said fine no problem and on the day we went to out room to check out the swipe card had been taken off and could not get in room, even though we re checked in the morning. Overall much better resorts to stay at and very poor staff.