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Rating 10 - Excellent. 1495 out of 2293 reviews" "
Great hotel and reasonably priced. Only downside was an annoying alarm of some sort that kept going off in the lobby. We stayed on the 18th floor so it was nice and quiet in our room, with views over the river.
Rooms are clean and have everything you need.
Great place to stay in the city
Tina
Stayed 1 night in Mar 2024
Response from Travis Clemmet on 11 Mar 2024
Hi Tina,Thank you for including Fraser Suites Perth in your recent travels, it was great to read you enjoyed your stay with us.Being located between the WACA, Queens Gardens, and Swan River, we certainly do have some amazing views from our apartments !!With the renovation of our restaurant, some noises are generated which are beyond our control. We will work with the construction company to keep these to a minimum.Looking forward to welcoming you back again soon.Kind regards,Travis Clemmet
The staff that work there are really kind and keen to help you with anything you need. The bedroom was astonishing. Common areas are also in a good condition. We had a great time.
Thank you :)
Leidy
Stayed 1 night in Feb 2024
Response from Travis Clemmet on 24 Feb 2024
Hi Leidy,Thank you for including Fraser Suites Perth in your recent travel plans.It was great to see you had an amazing stay with us.Our staff truly are our greatest asset, and it was wonderful to hear they helped make your stay memorable.Looking forward to welcoming you back again soon.Kind regards,Travis Clemmet
Spacious and well appointed. Very friendly service and great facilities. Fantastic
Bruce
Stayed 3 nights in Jan 2024
Response from Travis Clemmet on 31 Jan 2024
Hi Bruce,Thank you for including Fraser Suites Perth in your recent travel plans.It was great to see you enjoyed your stay with us.Our staff certainly are our greatest asset, and it was amazing to hear our wonderful team was able to provide you with a memorable experience.Looking forward to welcoming you back again soon.
I always say a smile costs nothing but it is worth a thousand dollars. When I arrived at the front desk I found the staff were very off hand. Normally I would expect the first thing they would say is “Welcome to Fraser Suites.”
There were no smiles and no welcoming words or any attempt at conversation.
Our stay was for two nights, when we arrived back on the second night we found the bed had not been made and the room had not been cleaned.
This situation arose because we had the “Do not disturb sign on.“ The cleaning staff left a note for us to ring a number and advise when the room was available. We did this, a woman answered and said it would be actioned, but to no avail.
The night staff sent up towels but we had to make the bed. Not good enough.
Dan
Stayed 2 nights in Jan 2024
Response from Travis Clemmet on 31 Jan 2024
Hi Dan,Thank you for speaking with Zurine regarding your stay over the phone.We appreciate you taking the time to provide us with your constructive feedback, and will work towards making the necessary improvements.Looking forward to welcoming you back again soon.
Easy check in, great service and friendly staff, stayed with a 2.5 year old. Provided baby cot and has equipped kitchen. No oil sauces or condiments. Might need to park on the street sometimes. Would stay again.
TECK MENG LAWRENCE
Stayed 3 nights in Nov 2023
Response from Ben on 6 Dec 2023
Hi Lawrence,Thank you for your review. We are pleased to hear you had an enjoyable stay. We do have oil and condiments available for our guests. Car parking is subject to availability, and we always try our best to accommodate your requests. We look forward to seeing you again.
Dear Hamish,Thank you for your great review! It is so nice to hear that you enjoyed our self-contained apartments. We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey
Room was spacious, however very noisy could hear everything happening in joining rooms and in the hallway, disturbing sleep. Buffet breakfast was pretty average for price, food wasn’t very hot.
Asten
Stayed 3 nights in Nov 2023
Response from Emma Davey on 17 Nov 2023
Hi Asten,Thank you for taking the time to leave us some feedback on your recent stay. I am sorry that you found the public areas noisy and the buffet breakfast foods not as hot as you would like. I have raised these points with the relevant departments for their appraisal. We hope you had a great week and we hope to see you again another time. Kind Regards,Emma Davey
We have stayed at Fraser’s suites a number of times and have always enjoyed the venue for cleanliness, accessibility and very helpful and friendly staff. We would recommend staying here again. Thank you staff at Fraser’s for providing a very enjoyable weekend’s birthday celebration for my wife and I. 😊
Wayne
Stayed 2 nights in Nov 2023
Response from Emma Davey on 4 Dec 2023
Dear Wayne,Thank you for your great review! We hope you and your wife had a wonderful birthday celebration and hope to welcome you back soon! Warmest Regards,Emma Davey
Dear Rhys,Thank you for your kind review! We are very glad to learn that you appreciated our nice rooms and were happy with the view. We look forward to welcoming you back another time!Warmest Regards,Emma Davey
Dear Dawn,Thank you for your great review! We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey
4/10 Poor
Verified traveller
1 Oct 2023
Disappointed stay.
First time staying at this Hotel. Disappointed with the housekeeping service. They dont replenish the vanity kit, coffee and Chocolate drinks even when its all used up. Had to call them a few times before they come and replenish.
The most shocking item we came across in the room was the bathrobe. There was a 10cm tear on the left sleeve. I couldn't believe that no checks were done on the bathrobes when they were preparing the room for new check-in.
There was also no stationery in the room. Was told at the reception that we can request for it. Is this Fraser Suites standard? I stayed there for 7 nights. 2 nights booking was with Hotel.com and another 5 nights with another booking platform.
Lack of parking was disappointing but other than that a beautiful stay!
Gemma
Stayed 1 night in Aug 2023
Response from Emma Davey on 9 Aug 2023
Dear Gemma,Thank you for sharing your feedback on your recent stay with Fraser Suites Perth. We are pleased to hear that you enjoyed it and were comfortable during your time with us. Our parking is subject to availability but we are lucky enough to be surrounded by alternate street parking that our friendly team can assist to guide you to if you need other options. We hope you had a great weekend and look forward to welcoming you back in the future! Kindest Regards, Emma Davey
2/10 Terrible
Shane
Travelled with partner
6 Aug 2023
Disliked: Cleanliness, amenities
The Room was very nice, but the service was a bit rude and the car park for the venue was full when there were plenty of empty rooms. They should prioritise for people staying.
Shane
Stayed 2 nights in Aug 2023
Response from Emma Davey on 9 Aug 2023
Dear Shane,Thank you for your feedback. We are glad you found your room to your satisfaction. We apologise for the lapse in service and will strive to improve this for next time. We are sorry that you were unable to park onsite. We have limited parking bays for our guests and it operates subject to availability. We are fortunate enough to be surrounded by ample street parking though and our team can direct you to them on arrival. We hope to welcome you back again in the not-too-distant future. Kind Regards, Emma Davey
4/10 Poor
Vasos
Business traveller
4 Aug 2023
Liked: Cleanliness, room comfort
lovely stay but for the issues described
several issues during the stay including no car parks, no food in the restaurant, didn't send receipt as asked, and wifi did not work initially.
Vasos
Stayed 2 nights in Jul 2023
Response from Emma Davey on 9 Aug 2023
Dear Vasos, Thank you for leaving us some feedback on your stay. We received your observations and acknowledge how we can improve these points as addressed above. We hope you had a productive week and hope to welcome you back another time. Kind Regards, Emma Davey
A lovely hotel. We made the most of our stay and used the indoor pool/spa which was amazing. The buffet breakfast the next day was a must too! The view from our room was gorgeous, the bed was so comfortable! Was overall an amazing hotel.
Jessica
Stayed 1 night in May 2023
Response from Emma Davey on 18 May 2023
Hi there Jessica,Thank you for leaving such a wonderful review! We are delighted to learn that you enjoyed your time with us. We are very lucky to have some rooms with gorgeous views and we are so glad you were able to experience them too. We hope we can welcome you back next time for another relaxing getaway! Warmest Regards,Emma Davey
Comfy, spacious, clean, friendly staff, so happy with everything.
Esther
Stayed 3 nights in May 2023
Response from Emma Davey on 18 May 2023
Dear Esther,Thank you for choosing to stay at Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. Based on your positive review, we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Perth, we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not-too-distant future. Warmest Regards,Emma Davey
8/10 Good
Verified traveller
Travelled with family
3 May 2023
Liked: Cleanliness, room comfort
Limited amenities
Everything was great,but amenities were limited. Doesn't come with shower cap and toothbrush.
Verified traveller
Stayed 2 nights in Apr 2023
Response from Emma Davey on 18 May 2023
Hi there,Thank you for leaving us some feedback on your recent stay. It is lovely to hear that you enjoyed your time with us. We provide our guests with the essentials they need to relax - we also have spare shower caps, toothbrushes and shaving kits available on request should our guests have need for them. We hope to welcome you back in the future! Kind regards,Emma Davey
10/10 Excellent
Susan
30 Apr 2023
Susan
Stayed 1 night in Apr 2023
10/10 Excellent
Diana
Travelled with partner
24 Apr 2023
Great location, spotlessly clean, nice room with views.
Diana
Stayed 4 nights in Apr 2023
Response from Ben on 28 Apr 2023
Dear Dianna,Thank you for your review. We are pleased you enjoyed staying at Fraser Suites Perth and hope to welcome you back again in the near future.
6/10 Okay
Scott
Travelled with family
24 Apr 2023
Disliked: Cleanliness
Cleanliness has slipped from this normally immaculate property. We found a pair of a previous guests shorts behind the main curtain. We could no access the balcony which had sauce packets and Pringle lids strewn around.
Scott
Stayed 2 nights in Apr 2023
Response from Ben on 28 Apr 2023
Dear. Thank you for choosing Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. We are pleased to hear that your overall stay has been comfortable and enjoyable. Your constructive feedback regarding housekeeping has been shared with the responsible department for review and correction, we apologise for any inconvenience caused. We look forward to welcome you back again in the near future.
Excellent suites with all facilities. Very pleased with accommodation and the people who work there.
Phillip
Stayed 4 nights in Apr 2023
Response from Ben on 28 Apr 2023
Dear Phillip,Thank you for your kind feedback. We are pleased you enjoyed a comfortable stay at Fraser Suites Perth. We hope to welcome you back again soon.
10/10 Excellent
Donna
Travelled with family, Travelled with family and small children, Travelled with partner
Our rooms were fabulous, amazing views, very clean, well appointed and quality toiletries. Our only disappointment was the breakfast, overpriced for what you get. Worth noting that parking is $30 per night so factor that in to the room cost.
We were a family group using several rooms and had a wonderful time.
Donna
Stayed 1 night in Apr 2023
Response from Cindy on 21 Apr 2023
Thank you for choosing Fraser Suites Perth. And big thank you for taking the time to write us a review and to score us perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit at very soon.Kind Regards. Cindy Xin Front Office Manager
Our stay was lovely and relaxing. Everything was exactly as mentioned on the site. Loved the spa and pool area. Breakfast was delicious. Room was lovely big soft bed. Would stay again. Thanks.
Debbie
Stayed 1 night in Apr 2023
Response from Cindy on 21 Apr 2023
Thank you for choosing Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. We are delighted to hear that you have enjoyed an exceptional stay with us. We look forward to welcoming you back again in the short future. Kind Regards. Cindy Xin Front Office Manager
Thank you for the positive review and your recent stay with us. We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. We look forward to welcoming you back. Sincerely Yours,Cindy Xin Front Office Manager
Easy parking and hotel access.
Great room service menu.
Clean .
Linda
Stayed 1 night in Apr 2023
Response from Cindy on 17 Apr 2023
Thank you for your review! We are glad you had an exceptional stay with us and enjoyed our beautiful facilities. Please come back soon for another exceptional experience. Kind Regards,Cindy Xin Front Office Manager
2/10 Terrible
Jeffrey, Richlands
Business traveller, Travelled with partner
11 Apr 2023
Disliked: Cleanliness
The hotel itself was okay but the staff and their service was horrible.
Jeffrey
Stayed 5 nights in Apr 2023
Response from Cindy on 17 Apr 2023
We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. We have been trying to reach you multiple times but no success yet. You may reach us anytime. Again, thank you for your feedback!Kind Regards,Cindy Xin Front Office Manager