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Reviews of Grand Orient Hotel Perai

3 out of 5
Grand Orient Hotel Perai
No. 3079, Jalan Laguna 1, Perai, Penang

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 59 reviews" "
Rating 8 - Good. 23 out of 59 reviews" "
Rating 6 - Okay. 14 out of 59 reviews" "
Rating 4 - Poor. 4 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

mohammad thaufeek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for our family to enjoy the holidays and spend our quality time together.... your staff very helpfully. tq.
Stayed 1 night in Dec 2023

4/10 Poor

Ekin

Travelled with family and small children
Liked: Amenities
Parking not enough .
Stayed 1 night in Aug 2023

8/10 Good

James Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 1 night in Jul 2023

10/10 Excellent

NORAZIZAH

Stayed 1 night in Jul 2023

6/10 Okay

Mohd Shahrizal

Stayed 1 night in Feb 2023

8/10 Good

Siti

Stayed 2 nights in Jan 2023

10/10 Excellent

Mohamad

Stayed 1 night in May 2022

10/10 Excellent

farah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come again tq for the staff
Stayed 2 nights in May 2022

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
average is good
Stayed 1 night in May 2022

6/10 Okay

Wanny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My 1st room got a lots of ant and in the middle of the night ac problem so i have to switch to new room . And the new room got like more then 5 cockroach inside .
Stayed 1 night in Feb 2022
Response from James Chang on 7 Mar 2022
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regard James Chang l Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always coming back to this hotel. Good management team and staff. Very accomadating.
Stayed 1 night in Mar 2021

10/10 Excellent

Andrew, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come back to this hotel, over and over for business trips/visits
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Ok very nice hotel, clean and good service. Strategic location
Stayed 1 night in Jul 2020

8/10 Good

Andrew, Kuala Lumpur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good and well maintained hotel. Friendly and helpful staff. Good management!
Stayed 4 nights in Jul 2020

6/10 Okay

YS, KL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe it's a lil late for breakfast to start at 7.30am.
Stayed 2 nights in Feb 2020

6/10 Okay

Pei Shi

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a regular at this property. So far their service quality & cleanliness have been mantained.. Let's see for how long?
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Water park
Stayed 1 night in Sep 2019

8/10 Good

Jiha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Its good for family to spent time together. I wish the bedroom more bigger. Thanks
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Need much more improvement..for housekeepingg better malaysia staff..late make up room..old towel given
Stayed 3 nights in Aug 2019

10/10 Excellent

NORASHIKIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean.
Stayed 1 night in Aug 2019

8/10 Good

Fauziah

Liked: Cleanliness, staff & service, room comfort
its ok
Stayed 1 night in Aug 2019

6/10 Okay

mza, SP

Travelled with family
Liked: Staff & service
patutnya guest hotel dapat diskaun yg lebih banyak utk masuk water park. water park best. bilik kecik...makanan sarapan.. tiada pilihan..
Stayed 1 night in Jul 2019

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.. With bfast..
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall OK
Overall OK. Room very small. Parking Limited. Breakfast very limited choice, 2 days with same menu. Water park not free, need to pay. No eating place near the area, can order in-room service but if have function at the hotel, they will not entertain you and the staff said they only accept order food for Saturday night (Which we asked to order food was actually on Saturday night).
Stayed 2 nights in Nov 2018

8/10 Good

BasaraJr

Good service n enviroment. Will go there again.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

MissLynn, Borneo

Liked: Cleanliness, staff & service
Aircond not function properly. The sound so loud and you can't sleep. Can't slow the aircond too because if you slow it the sound will come out very loud. We call technician already but they can't do anything. They ask you to stop the aircond if too cool. I book and pay for 2 days but early morning i checkout and find the another hotel.
Stayed 2 nights in Sep 2018
Response from James on 20 Oct 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sparking clean and new
Stayed 1 night in Sep 2018
Response from James on 20 Oct 2018
Dear Sir/ Madam, Thank you so much for your kind review. We wish you would be able to recommend us to your loved ones and look forward to welcoming you back with us. Best Regards, the Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2018
Response from James on 20 Oct 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

10/10 Excellent

Nurazlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from James on 20 Oct 2018
Dear Sir/ Madam, Thank you so much for your kind review. We wish you would be able to recommend us to your loved ones and look forward to welcoming you back with us. Best Regards, the Management

8/10 Good

khaizuan

Nice hotel
Stayed 1 night in Aug 2018
Response from James on 20 Oct 2018
Dear Sir/ Madam, Thank you so much for your kind review. We wish you would be able to recommend us to your loved ones and look forward to welcoming you back with us. Best Regards, the Management

8/10 Good

PANG

So far so good la....but the room air cond no cold...after complain still same
Stayed 1 night in Aug 2018
Response from James on 26 Aug 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

10/10 Excellent

Hafiz, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from James on 2 Aug 2018
Dear Sir/ Madam, Thank you so much for your kind review. We wish you would be able to recommend us to your loved ones and look forward to welcoming you back with us. Best Regards, the Management

10/10 Excellent

Aicilef, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel ，nice staff
房间不错 没想象中那么小 ，缺点是因为我们选没窗口的房间 有股怪味 可是整体来讲 我还是会在回去 这价钱 值了 很棒 服务不错 房间也不错
Stayed 2 nights in Jul 2018
Response from James on 6 Aug 2018
亲爱的先生/女士，感谢您抽出宝贵时间向我们提供您与我们在一起的宝贵意见。 我们真诚地关注并道歉，我们在某些方面缺乏您的期望。 您的反馈意见将帮助我们不断提高为所有客人提供的设施和服务标准 我们希望您能够向您所爱的人推荐我们，并期待着与您一起欢迎您。 最诚挚的问候，管理层上

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2018
Response from James on 2 Aug 2018
Dear Sir/ Madam, Thank you so much for your kind review. We wish you would be able to recommend us to your loved ones and look forward to welcoming you back with us. Best Regards, the Management

2/10 Terrible

Terrance, Butterworth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room condition is terrible
Stayed 1 night in Jul 2018
Response from James on 2 Aug 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

4/10 Poor

Verified traveller

Poor parking facility. My car was blocked by an irresponsible car which results in I'm not able to get out from my parking space. As I was in a hurry to go for my appointment, this caused very much inconvenience to me & my family.
Stayed 1 night in Jul 2018
Response from James on 2 Aug 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip Top
Kakitangan hotel sangat membantu,tetapi sukar untuk mencari makanan kerana tiada restoran yang berdekatan hotel.
Stayed 2 nights in Jun 2018
Response from James on 10 Jul 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

6/10 Okay

Nasrul, Selangor, Malaysia

Disliked: Cleanliness, room comfort
Room small
Room small not suitable for stay with 2 person in certain time for business travel, houkeeping for second night with not top up toiletries, towel provided with smelling like no washed cleans, used bed sheet and not have cabinet for luggage space
Stayed 2 nights in Jul 2018
Response from James on 10 Jul 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

8/10 Good

Iezz , KL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new hotel
Pros : 1. Hotel is new 2. Clean hotel 3. Delicious breakfast Cons: 1. Room is small 2. There is not many shops around the hotel. 3. Hv to pay extra to go to the pool (mini theme park)
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

10/10 Excellent

Jaffry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to say.all good i give 5 ⭐️⭐️⭐️⭐️⭐️
Only short vacation with family.i like this hotel because got waterpark there.i will come again and take 2 or 3 days.hotel staff are kind.always give the best services..thanksss And i will bring my family come again..see u later
Stayed 1 night in Feb 2018
Response from James on 7 Feb 2018
Dear Sir/ Madam thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to see you again in the near future. Your Sincerely: Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
parking
parking is very limited. signboard not clear to hotel, hotel room very small
Stayed 2 nights in Nov 2017

8/10 Good

LIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget stay with fun for family
It is situated near Icon city, where the water park is only small in scale, attached to the hotel. The hotel is comfortable and clean, but they do not provide extra bed service. Not very convenient for family with kids. The breakfast is very limited and bad, only few selections, and the charges for extra person for breakfast for RM20 is too much for the meal selections. The water park does not have any lockers for customers, it is quite inconvenient. still have lots to be improved, but so far kids are enjoy it.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
This hotel is very good n comfortable.. we all happy at water park.. the prize also really cheap n including breakfirst..we will come again for sure
Stayed 1 night in Sep 2017

8/10 Good

KHAIRUL NIZAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Sir/ Madam Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated, the standard of facilities and services offered to all our guests. James Chang, Hotel Manager

6/10 Okay

Lunar

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023