It was a nice clean hotel but the service was not 5 star level.
I asked for a bathrobe, but was told at reception that only suites have them. I pointed out that I was staying in a suite. The receptionist said it has to be a higher ranking suite to have bathrobes. Not the kind of suite I was staying at.
I checked online, and some rooms with fees as low as half of what I was paying, that were not suites had bathrobes. I pointed that out. Receptionist said that if I sign something I can get the “extra amenity”. I was not happy about the interaction with him but I agreed. It took nearly one hour to get it delivered to me. I waited that long to take a bath. Such a hassle for something so simple.
There was an insect and a gecko in my bathroom which was surprising since I stayed on a high floor. But the view of the city was nice, breakfast was not bad.