Dear Valued Guest, Thank you for choosing Travelodge Georgetown, Penang during your recent visit and also taking your valuable time to write to us. I am glad to read that you had enjoyed your stay and took advantage of the location. We will be more than glad to welcome you back on your next visit to Penang. Thank you Sudina Hashim Front Office Manager

Dear Valued Guest, Thank you for choosing Travelodge Georgetown, Penang during your recent visit and also taking your valuable time to write to us. I am glad to read that you had enjoyed your stay and took advantage of the location. On the other hand for late departure RM50.00 will be imposed up to 3.00pm. After 3.00pm to 6.00pm RM100.00 will be applied and full amount departure after 6.00pm. This is the standard for all hotels in Malaysia that we will charge for late check out. Nevertheless, thank you very much for your comments. We value all our guests’ comments as they help us improve and continually provide the best guest experience possible. We look forward to welcoming you back for another promising stay soon. Thank you. Sudina Hashim Front Office Manager

Dear Chi Yung, Thank you for taking time to review our hotel. We value all our guests’ comments as they help us improve and continually provide the best guest experience possible. We look forward to welcoming you back for another promising stay soon. Thank you Sudina Hashim Front Ofice Manager

Dear Sir, Thank you for choosing Travelodge Georgetown, Penang Road during your recent visit and taking your valuable time to write to us. We understood, all booking was made under your name (non Malaysian), therefore you still need to pay for the Tourism Tax even your brother / sister are Malaysian. If you like to waive for this fees, during make booking, you need to make booking under their name with the agent. Then only we can waive the Tourism Tax. The hotel cannot simply change guest name at the counter that has been made via the agent, otherwise the agent will not pay us. Therefore you still need to pay for this fee. Once again thank you for your visit and we do hope this single staying experience will not prevent you from staying with us again. We look forward to welcoming you back for another promising stay very soon. Thank you Sudina Hashim Front Office Manager

Dear Sir, We regret to know that your visit recently didn’t meet your expectation. We extremely sorry for the for the occasional incident that happened during your stay. Guest experience is always our top priority. Pleased to be assured that all associates specially Housekeeping, Technician and Coffee House team had already been reminded so as to ensure excellent services to be rendered under any circumstances. Yet, we will look into the issue to avoid the same from happening again. Rest assured that we hope this incident is not reflection our hotel’s overall image as we are reinforced to ensure excellent hygiene condition under any circumstances. We look forward to welcoming you back for another promising stay soon. Once again, please accept our sincere apology. Thank you Sudina Hashim Assistant Front Office Manager

Dear Julia, Thank you for taking time to review our hotel. We value all our guests’ comments as they help us improve and continually provide the best guest experience possible. We look forward to welcoming you back for another promising stay soon. Thank you. Sudina Hashim Assistant Front Office Manager

Dear Sir, Thank you for your comments. To ensure our guests have a quality stay with us, a 24 hours available Guest Services Staff is always on site to assist various needs and requests include the noisiness. We are definitely looking forward to your next visit and stay with us and allow us to provide an even more pleasant stay. Thank you once again for letting us know all of these and we look forward to welcoming you back for another promising stay soon. Thank you Sudina Hashim Assistant Front Office Manager

Dear Sir, Thank you for choosing Travelodge Georgetown, Penang during your recent visit and also taking your valuable time to write to us. I am glad to read that you had enjoyed your stay and took advantage of the location. Yes, for all local call will be barred. If you like to make a call, just let us know then we can release the line. Thank you for your concerned and we all look forward to welcoming you back for another promising stay very soon. Regards Sudina Hashim Assistant Front Office Manager