View from property

Reviews

8.8

Excellent

Rating 10 - Excellent. 210 out of 368 reviews" "
Rating 8 - Good. 118 out of 368 reviews" "
Rating 6 - Okay. 18 out of 368 reviews" "
Rating 4 - Poor. 17 out of 368 reviews" "
Rating 2 - Terrible. 5 out of 368 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a classic old house converted to a hotel many years ago and therefore an authentic Venetian experience.the beds are very hard but the staff is lovely.
Stayed 4 nights in Mar 2024

10/10 Excellent

CONNOR

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Philomena

Liked: Property conditions & facilities
Great value & the largest hotel room Ive stayed in at Paris. Great service & bathroom & comfortable bed!
Stayed 4 nights in Jan 2024

10/10 Excellent

Suhail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at Hôtel Relais Saint Jacques in Paris! The entire staff, including Rebecca, Chloe, Matheo, and others, went above and beyond to make our stay memorable. Their incredible hospitality and willingness to accommodate our needs, such as helping with our luggage and arranging transportation to the train station amidst traffic, truly exemplify their dedication to customer service. It's always a joy to encounter such attentive and helpful staff members during a trip. Thank you for having us and we hope to have many more enjoyable stays in the future!
Stayed 2 nights in Dec 2023

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a first time visit to Paris the hotel exceeded our expectations. The room was very clean & beautifully decorated. Mattress, pillows, linens & towels plush & very comfortable. The room was large with ample storage. We enjoyed the nespresso machine and appreciated the in room safe. The hotel lobby with small bar & sitting area was beautiful & welcoming. The bathroom with jacuzzi tub & rainfall shower was enjoyed. Only drawback was the carpet needed a good cleaning because stains were visible on cream carpet. Slippers & bathrobes were a nice touch. We enjoyed our balcony view & felt like we received very great value through Expedia booking. Many nice cafes & boulangerie nearby. Very walkable & safe area even at night, close to all the attractions. Metro & busline very close by. The front desk staff & maid service were exceptional & attended to our every need with grace & professionalism.We would highly recommend Hotel Relais St. Jaques & and would stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rene'

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay in chain hotels because there aren’t surprises, I know what to expect. For our trip to Paris I read reviews and picked a modest priced hotel in a convenient location to several sites I wanted to visit in the 2 day visit. I have rarely been so pleasantly surprised! The hotel is charming, very clean, houses a restaurant with wonderful food, quaint sitting room, but the best quality about this hotel is the staff. Never, in all my many hotel stays have I been more impressed with the friendliness and hospitality extended by a hotel staff! Everyone, from the manager to the maid, went out of their way to help us feel at home and welcomed during our stay. The manager even ran out stopping our taxi to return something I had left. If you are ever in Paris, book this hotel, you won’t be sorry!
Stayed 1 night in Oct 2023

4/10 Poor

trevor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very grubby, unclean marks in bath, wc, not user friendly shower over bath, shower water backed up, small inadequate room, very dirty carpet, walls, nowhere to sit, charged on checkout for onsite coffee from pod machine - we were not informed about this.
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small, but the property was nice as well as the staff..
Stayed 2 nights in Sep 2023

8/10 Good

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully located, great staff, breakfast was adequate. Cute boutique hotel, but the carpets are in need of replacing. And perhaps a fresh coat of paint. We booked a superior room fir the space and expected at least clean carpets.
Stayed 4 nights in Sep 2023
Response from Rebecca on 11 Oct 2023
Dear Madam, It was a real pleasure for us to receive you and the entire Relais Saint-Jacques team joins me in thanking you for your stay. We are very happy to know that you liked the hotel as well as our work. Indeed and I would like to let you know that we have changed the carpets in the room you stayed in for hard wood floors . I hope we will have the pleasure of seeing you again during your next stay in Paris. Respectfully, – Rebecca and the whole team of the Hotel Relais Saint-Jacques -

10/10 Excellent

Haris

Stayed 2 nights in Sep 2023
Response from Patricia Fontaine on 13 Oct 2023
Dear Haris,Thank you for your review,Kinds regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
A beautiful boutique hotel close to the centre of Paris. The standard rooms are compact, but spacious enough and beautifully decorated. I think because we asked for a bathroom with a bath, the room may have been slightly bigger than some others. We didn't take breakfast at the hotel as thought the selection seemed a bit limited for the EUR17 pp. There are plenty of other breakfast options nearby. Easy few minutes walk to the nearest RER station at Luxembourg Gardens. Nice area of the city close to the university.
Stayed 4 nights in Sep 2023
Response from Rebecca on 11 Oct 2023
Dear customer, thank you for sharing your opinion with the Expedia community. We are very pleased to know that you enjoyed your stay, Just for information, We have a full section of the Buffet when you walk into the breakfast area all the way straight on the right hand side maybe you missed it ! We hope to have the pleasure of welcoming you again during your next Parisian journey.Best regards, - Rebecca and Relais Saint-Jacques Hotel team -

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, exactly as described. The staff went above and beyond for my birthday and nothing was too difficult. Really amazing. Thank you
Stayed 4 nights in Sep 2023
Response from Rebecca on 11 Oct 2023
Dear Amanda, the whole team would like to thank you for your superb comment. It fills us with so much joy to know that your stay was all going as planned and that our Hotel was meeting your expectations. We are hoping to see you very soon at the Relais.Warm regards, - Rebecca and Relais Saint-Jacques Hotel team -

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located in the heart of the 5ième. Very close to transportation hubs and very walkable as well. Great food just stepts away. The room was excellent and the staff very genial and helpful.
Stayed 1 night in Sep 2023
Response from Rebecca on 11 Oct 2023
Dear rJeff, we would like to thank you for your laudatory comment. We are delighted to know that you fully enjoyed your stay and that our services met your expectations. It will be a great pleasure for the Relaisto welcome you for your next Parisian stopover.Best regards, - Rebecca and Relais Saint-Jacques Hotel team -

10/10 Excellent

Dino, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff is friendly. Rooms are very quiet and the area and street are beautiful. Great cafe at the end of the block.
Stayed 3 nights in Sep 2023
Response from Rebecca on 11 Oct 2023
Dear Dino, the whole team would like to thank you for your superb comment. It fills us with so much joy to know that your stay was all going as planned and that our Hotel was meeting your expectations. We are hoping to see you very soon at the Relais.Warm regards, - Rebecca and Relais Saint-Jacques Hotel team -

6/10 Okay

Rosemary

Travelled with partner
We arrived at 1pm and requested early check in. They charged us 50€ for an early check-in even though the room was ready. Check in is at 3pm. Unheard of! We won’t be staying there again.
Stayed 1 night in Sep 2023
Response from Rebecca on 11 Oct 2023
Dear Madam, We thank you for this complete feedback following your stay. We take into consideration that you were not satisfied with The early check-in charges. The check out is at 11h30 am and the check-in begins indeed at 3pm every hotel in Paris is different if you arrived at 1 pm you had the choice to leave the luggage in our storage room for free and either go visit the city or wait in our library/living room. You chose an early check in so we had to rush the cleaning ladies to stop what they were doing to focus on your room by doing so of course there is a fee. We look forward to seeing you again at the Hôtel Relais Saint-Jacques until next time! – Rebecca

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this small boutique hotel in Paris! Stayed for a full week and was so sad to leave! The cutest quaint rooms, balcony/terrace options, amenities, and lovely and helpful staff. Really captured the charm and culture of such a romantic and historical city. Breakfast each morning was also a plus! Great area, away from the hustle and bustle so it’s quiet and an escape for relaxing but close enough that you can scooter and bike to everything!!!
Stayed 5 nights in Aug 2023
Response from Hotel Relais Saint Jacques on 2 Sept 2023
Dear Guest Renee, Thank you very much for this excellent note, and for your compliments to our team! We are delighted to read that you had a pleasant stay and appreciated our various services! It was also a pleasure for our teams to welcome you. Hotel Relais Saint-Jacques Team

10/10 Excellent

Baltu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and friendly. AC is aplus.
Stayed 5 nights in Aug 2023
Response from Hotel Relais Saint Jacques on 2 Sept 2023
Dear Baltu, Thank you very much for this excellent note, and for your compliments to our team!

6/10 Okay

Brent

Liked: Staff & service
Disliked: Amenities
Would not stay at again.
Stayed 4 nights in Jul 2023
Response from - Armance and Relais Saint-Jacques Hotel team - on 4 Aug 2023
Dear Brent, It was a real pleasure for us to receive you and the whole team joins me in thanking you for your stay. We are concerned about the feedbacks of our customers, that's why I would be grateful if you would take the time to share your experience with us and understand your points of dissatisfaction. Comfort and pleasure are the main considerations we have regarding our guests's experience.Best regards,

8/10 Good

willis

Travelled with partner
Liked: Cleanliness, staff & service
The staff was fantastic and extremely helpful. The bathrooms were updated and very nice. However, the rooms were dated and needed refreshing. The balcony was fantastic. At first the neighborhood seemed far away from everything but we learned to like the quietness and restaurants that were within a block or so. It is true that this hotel is about a 10-minute walk from Luxembourg Gardens but the gardens are gigantic and it was a 10 minute walk to one of the ends of the gardens. I would highly recommend this hotel if a great staff is important and if a quiet safe neighborhood is important.
Stayed 4 nights in Jul 2023
Response from - Armance and Relais Saint-Jacques Hotel team - on 26 Jul 2023
Dear customer, we would like to thank you for your laudatory comment. We are delighted to know that you fully enjoyed your stay and that our services met your expectations. It will be with great pleasure that the Relais will welcome you for your next Parisian stopover.Best regards,

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Armance and the Reception Team on 22 Jul 2023
Dear Guest,Thank you for sharing your experience with the Expedia Community. We are pleased you appreciated your stay among us and will be happy to receive you again.Warm Regards,

10/10 Excellent

Rufei

Stayed 2 nights in Jul 2023
Response from Armance and the Relais Saint-Jacques Hotel team on 12 Jul 2023
Dear Mr Rufei, thank you for sharing your opinion with the Expedia community. We are very pleased to know that you enjoyed your stay, and we hope to have the pleasure of welcoming you again during your next trip to Paris.Best regards,

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay. The room was small but we knew that going in and we were upgraded. The building is quite old and tired in many ways - if you need space this is not the hotel.
Stayed 3 nights in Jun 2023
Response from Armance and the Relais Saint-Jacques Hotel team on 12 Jul 2023
Dear Madam, We thank you for this complete feedback following your stay. We are pleased to hear that you liked our services. The team was very happy te receive you among us. We take into consideration that you were not satisfied with the size of one of your room. We look forward to seeing you again at the Hôtel Relais Saint-Jacques next time!

10/10 Excellent

Joanne, Olympia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area is close to everything, yet quiet on street
Stayed 6 nights in Jun 2023
Response from Armance and the Relais Saint-Jacques Hotel team on 12 Jul 2023
Dear Madam, we would like to thank you for this kind comment. The hotel team is happy to help as much as possible, whatever the request, so we are delighted to know that you enjoyed your stay. Looking forward to seeing you again during your next trip.

10/10 Excellent

Damon

Stayed 1 night in Jun 2023
Response from Armance and the Relais Saint-Jacques Hotel team on 12 Jul 2023
Dear guests, thank you for sharing your feeback with the Expedia community. We are very pleased to know that you enjoyed your stay. We keep a warm memory of your holidays among us, and we hope to have the pleasure of welcoming you again.Kind Regards

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Small, friendly comfortable hotel in a great location. Would definitely return.
Stayed 4 nights in May 2023
Response from Armance and the Relais Saint-Jacques Hotel team on 12 Jul 2023
Dear Sarah, the whole team would like to thank you for your superb comment. It fills us with so much joy to know that your stay was all going as planned and that our Hotel was meeting your expectations. We are hoping to see you very soon at the Relais.

10/10 Excellent

Polly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in nice location and wonderful staff.
Stayed 1 night in May 2023
Response from manon on 16 May 2023
Dear Polly,Thank you very much for this excellent rating, we hope to see you soon ,! It was a pleasure having you in our hotel and we hope you will come and visit us again someday! Sincerely, Hotel Relais Saint Jacques Team

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very walkable and close to public transport. Staff are great, and the breakfast was excellent on the day we tried it!
Stayed 6 nights in Apr 2023
Response from Patricia on 8 May 2023
Dear Alison,Thank you for your kind words, we really appreciate it! Hopefully you will come and visit us again someday! Sincerely,

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with very friendly staff

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Sep 2022

10/10 Excellent

Joan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our friends called this a "vest pocket hotel," with about 24 smallish rooms. The rooms were charming, well maintained and quiet. Daily room service is back here and is excellent. Recommended for couples or singles.
Stayed 3 nights in Sep 2022

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. Very friendly staff, lots of restaurants nearby, walking distance to the Seine, Norte Dame and Rue Moufftard. We are checking in again on our way back.
Stayed 3 nights in Oct 2022

4/10 Poor

Franck

Stayed 1 night in Sep 2022

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the cost of this hotel, the room was not in a good condition, squeaky bathroom door, ceiling plaster work worn away, broken furniture and mini bar contents had broken chocolate bar! Not great
Stayed 3 nights in Sep 2022

8/10 Good

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a very good location. Small rooms.
A small boutique hotel. Lovely staff. Reasonable breakfast. A small room, for the price paid you expect to get a bigger and more comfortable room.
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for our visit
This was a perfect hotel for our stay! It was comfortable and quiet, and the view was incredible! I'd stay there again for sure.
Stayed 6 nights in Sep 2022

10/10 Excellent

Meaghan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Would go back!
Stayed 6 nights in Aug 2022
Response from MARIE on 22 Aug 2022
Good evening MEAGHAN, We hope that you're doing well ! :) Thank you so much we are happy to hear that you liked our hotel. We hope that we will see you again.Lovely day to you, see you next time :)

8/10 Good

Colin

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Stéphane on 1 Jul 2022
Dear Guest thank you very much for your review Warmr egards

10/10 Excellent

JANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxembourg Gardens
Friendly, helpful staff offering full service attention to their guests from calling taxis to making you an espresso while you wait for your taxi. Located in a great spot near Luxembourg Gardens. I would stay here again.
Stayed 4 nights in Jun 2022
Response from Stéphane on 22 Jun 2022
Dear Jane Thank you very much for your super review. It was a great pleasure to welcome you in our hotel. I am glad that you had a good time with us and look forward to welcoming you again for your next trip in Paris Warm regards Stéphane

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, easy check in and check out process
Room was very clean and bed was very comfortable. Our window faced out onto the street with a nice view without too much vis-à-vis with the neighbours across the street. It was a very hot weekend so we really appreciated the air con! Check in and check out was very easy. We were able to leave our bags after check out for ~6/7 hours so we could explore Paris before our train back home.
Stayed 1 night in Jun 2022
Response from Stéphane on 22 Jun 2022
Daer Guest , Thnak you very much for your amzing review, I am delighted that you enjoyed your stay among us and look forward to welcoming you again for your next stay in Paris Warm regards

10/10 Excellent

John, Spearfish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were sensational!
Stayed 4 nights in May 2022
Response from Stéphane on 22 Jun 2022
Thank you so much for your amazing comment about our staff. Warm regards

8/10 Good

Monica

Stayed 2 nights in May 2022
Response from The reception on 23 Jun 2022
Dear Monica, What a pleasure to read your 8/10 grade for your stay :) Best regards,

10/10 Excellent

Vladislav Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a wonderful neighborhood. Clean rooms, great service. Special thanks to Beatrice - she gave us the best recommendations for dining. I would highly recommend this hotel.
Stayed 5 nights in May 2022
Response from Stéphane on 22 Jun 2022
Dear Sir Thnak you very much for your nice review. I am delighted that you enjoyed our neighborhood and look forward to welcomin you again for your next parisian experience Best regards

10/10 Excellent

Hwan Suk

Stayed 5 nights in May 2022
Response from La Réception on 12 May 2022
Dear Hwan, The entire Relais Saint Jacques' team thanks you for your wonderful review regarding your stay. We are thrilled to read that you have enjoyed your stay and we hope to welcome you soon again in Paris. Warm regards,

6/10 Okay

Nancy Rae

Hotel was understaffed, under supplied and not ready to accept guests. Room was not made up one day, ran out of toilet paper, "fresh" towels had not been completely dried. I've stayed there 3 other times and would likely not stay again.
Stayed 7 nights in Apr 2022
Response from stephane on 15 Apr 2022
Dear Miss Beltrandi, after all that we have done for you, this is the only thing that you have to say, Honestly your comment is a shame, ; hotel was fully booked every day since the begining of your stay, One day you REFUSED the service because it was 3 PM,and you wanted to rest and sleep the all afternoon in your room while we do the cleaning until 5PM.

8/10 Good

Sara

Stayed 1 night in Mar 2022
Response from Stéphane on 8 Apr 2022
Dear Guest. thank you very much for your review. We look forward to welcoming you again for yoru next parisian stay Warm regards

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a wonderful location
Wonderful hotel, great staff, great location!!
Stayed 2 nights in Feb 2022
Response from La Reception on 3 Mar 2022
Dear Mary Thnak you very much for your nice review, We look froward to welcoming you again for yuor next parisian stay Have a lovely day Warm regards

8/10 Good

Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from La Reception on 23 Nov 2021
Dear Anders, We thank you for your last stay at Relais Saint Jacques. We are thrilled to read that you enjoyed your trip in Paris. We hope to welcoming you soon for your next stay in Paris. Warm regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and cute - what you would expect from a Parisian hotel
Stayed 2 nights in Mar 2020
Response from Stephane on 28 Sept 2021
Dear Guest, Thank you very much for your nice review. It is a pleasure for us that you enjoyed your stay. Stephane

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Warmest Stay in Paris
Cozy, warm lightening, good location, safe, nice breakfast. Unforgettable stay!
Stayed 3 nights in Dec 2019
Response from Hotel Manager on 7 Jan 2020
Dear Guest? Thank you very much for your nice review. It is a pleasure for us that you enjoyed your stay. Stephane