Meeting facility

Reviews of ibis Paris Porte d'Italie

3 out of 5
ibis Paris Porte d'Italie
13 Rue Du Val De Marne, Gentilly, Val-de-Marne

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 541 reviews" "
Rating 8 - Good. 249 out of 541 reviews" "
Rating 6 - Okay. 116 out of 541 reviews" "
Rating 4 - Poor. 36 out of 541 reviews" "
Rating 2 - Terrible. 24 out of 541 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

majd

Stayed 2 nights in Sep 2023
Response from Aurore LÉONARD - Assistante Commerciale on 17 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ian

Stayed 1 night in Aug 2023
Response from Aurore LÉONARD - Assistante Commerciale on 17 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

NIDHIN

Travelled with group
Disliked: Amenities, property conditions & facilities
We had booked double bed but we got 2 bed combined together but unfortunately it was not properly combined so that bed is moving and making gap between. There is no toilet soap or shower gel or anything . No kettle , water , or those tea making stuffs which are provided by reputed hotels. The area is away from transport so its difficult to reach a place nearby to get bus or train. Property is net and clean but other things make it bad.
Stayed 2 nights in Jul 2023
Response from Aurore LÉONARD - Assistante Commerciale on 21 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Guy

Liked: Cleanliness, staff & service
Friendly staff at check in and also at the bar. Room is typical for Paris being on the small side. Not the nicest part of town - run down neighborhood. Never felt unsafe and did sleep well. Nice they have a water filtration station in lobby where you can get cold clean water. Parkade beehind hôtel a bit expensive but had lot’s of room.
Stayed 1 night in Jul 2023
Response from Aurore LÉONARD - Assistante Commerciale on 20 Jul 2023
Dear Guy,We thank you for this great review !Hope to see you soon again !

8/10 Good

Ernest

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast Nice and friendly bar Small rooms
Stayed 6 nights in Jun 2023
Response from Aurore LÉONARD - Assistante Commerciale on 21 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Daniel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great people. Tiny rooms. Air conditioners don't work well. I think the filters need to be replaced. Low price, a bit off the beaten path. If you "need" a place, you can certainly do worse. The people are the saving grace. Wonderful, helpful, friendly employees.
Stayed 5 nights in Jun 2023
Response from Aurore LÉONARD - Assistante Commerciale on 21 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Robert

Stayed 5 nights in Sep 2022
Response from Aurore LÉONARD - Assistante Commerciale / Sales As on 13 Apr 2023
Bonjour,Merci d'avoir choisi l'ibis Paris Porte d’Italie lors de votre séjour à Paris. Nous vous remercions pour votre évaluation.N'hésitez pas à ajouter un commentaire pour partager avec nous ce que nous pourrions faire pour améliorer encore notre service.Dans l’attente de vous accueillir de nouveau.Cordialement,

8/10 Good

Dr Bob N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
This hotel is a little outside Central Paris, but access to the Metro is a 10 minute walk through a rather nice park (although finding the right exit from the park can be taxing). Staff were efficient and friendly, and rooms exactly as you would expect in an Ibis. It was excellent value for money - and the evening meal was the best value we've had for some while.
Stayed 2 nights in Jan 2023

2/10 Terrible

Sean

8/10 Good

Manoel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel.
Very short stay. It wasn't easy finding the reservation at the front desk, and it took a long time. People at the desk were cooperative.
Stayed 1 night in Oct 2022

8/10 Good

Osmar

Stayed 3 nights in May 2022

6/10 Okay

Katherine

Travelled with family
Liked: Staff & service, room comfort
Breakfast is great, reception is stressed.
The original booking was before covid19. We were unable to get a refund but got a coupon instead. And now we decided to use the coupon after 3 yrs. I booked 4 family rooms (few months before) since its a group of 4 families. I called hotels.com customer service since I have a complicated situation with one of the rooms. I was referred to call directly the hotel. I called the number of the hotel and talked to a representative named Rudolf. It was the worst customer service ever. I was trying to explain to him the situation of one of the rooms: Before covid, this room is for 2 adults and 1 child (3yrs old) but after covid, it became 2 adults, 1 child (6yrs) and a baby (1yr). I was asking him if it was okay since the room was for only 3 persons and as far as the baby is sleeping in the adults bed, the baby is free to stay. I told him that I also talked to hotels.com and he answered, "Are they the one making your rooms?" I was shocked. I still try to talk nicely to him but he was just rude all the way. And then in the end he said that he is not working in the hotel itself but in booking services. He is not even the person I need to talk to. So he referred me to talk to the hotel itself. So I talked to the hotel and problem solved. During our stay: the rooms are small, its so warm even if there is an AC (I also talked to the reception about this), cleaning personnel are very rude and mad when you try to ask them about something. Lastly, towels are dirty and always missing.
Stayed 6 nights in Jul 2022

4/10 Poor

Sara

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly rooms dirty cups staff were nice though
Stayed 4 nights in Jul 2022
Response from Maëva LAM - Assistante commerciale on 15 Aug 2022
Thank you for your feedback. We're sorry for the smell and cups. Our team has already been told about so they can fix it.

8/10 Good

Camilo A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

Jessica

Liked: Staff & service
Stayed 2 nights in Jul 2022
Response from Maëva LAM - Assistante commerciale on 9 Aug 2022
Bonjour, Je suis navrée que votre séjour n'ait pas été à la hauteur de vos attentes. Merci de nous donner plus d'informations afin que nous comprenions ce qui n'a pas été. Ainsi nous pourrions mettre en place des actions afin de remédier aux situations.

10/10 Excellent

Andres

Stayed 1 night in Jun 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Hotel
Good budget hotel in Gentilly. There isn’t much going on nearby but it is a c.10min walk to the nearest RER stop and a few stops into central Paris.
Stayed 4 nights in May 2022

2/10 Terrible

Ritesh

Stayed 1 night in Apr 2022
Response from Maëva LAM - Assistante Commerciale on 20 Apr 2022
Bonjour, N'hésitez pas à nous donner des informations sur votre séjour pour que nous comprenions ce qui n'a pas été. Nous avons besoin de vos retours afin de pouvoir nous améliorer.

6/10 Okay

Ali

Stayed 2 nights in Mar 2022

8/10 Good

Owen

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Maëva LAM - Chargée d'expérience clients on 5 Mar 2020
Bonjour, Nous vous remercions d'avoir pris le temps de noter votre séjour au sein de notre hôtel. Visiblement votre séjour s'est bien déroulé, mais il semble que nous pourrions encore améliorer certaines choses. Dans ce cadre, n'hésitez pas à nous communiquer vos axes d'amélioration, c'est grâce à vous que nous pouvons mettre en place des actions pour vous offrir le meilleur service. Au plaisir de vous accueillir de nouveau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
lieu de reception was exemplary beautiful.location and parking was top
Stayed 1 night in Dec 2019

4/10 Poor

John

Disliked: Staff & service, room comfort
Poor choice
Unfriendly staff, no facilities nearby, no English channels on tv, restaurant with limited availability and picnic menu
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value but less convenient.
Value for money but not close to Metro, have to take bus or walk 15 mins.
Stayed 1 night in Jun 2019
Response from Pascal on 31 Jul 2019
Hello, Thank you for taking the time to comment your stay. Regarding public transportations, you will find : - Bus 57 "Verdun" stop at 3 minutes - RER B "Gentilly" and Tramway T3a at 10 minutes - Metro 7 "Porte d'Italie" at 15 minutes. Regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed very comfortable great linen and pillow. Clean bathroom. Friendly staff. Would recommend. Good breakfast
Stayed 1 night in Jun 2019
Response from Pascal on 31 Jul 2019
Hello, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regards,

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
far from station. not clean and staff is unhelpfull.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The next day I checked in, I cane back to my room after 4pm and I saw that the housekeeping only made bed but didn’t change towels. I called reception and I was told that I had to go pick up towels from the reception. So I went downstairs and asked for towels. A front desk person was giving me only one bath towel when there should be more for hand towel too so I asked for 2 towels and he just gave another one with no words and didn’t even respond when I thanked him. First of all i shouldn’t have gone downstairs go get new towels since it was supposed to be changed by housekeeping and I didn’t like the attitude of the front desk staff. The location is really bad also. It’s in front of cemetery and way too far from a station. It seems dangerous to go out to a store nearby at night but their vending machine at the hotel was out of water too. I also got bed bug bites 2 nights in a row.
Stayed 2 nights in Apr 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was across from the lift, so it was quite noisy in the evening. The bathroom was a good size and I was provided a hair-dryer. The bed was very comfortable and cozy. I enjoyed the breakfast. The lounge was quite nice.
Stayed 4 nights in Mar 2019

8/10 Good

Yusuf Ali

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2019

2/10 Terrible

ANUJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embarrasing
Room was as small as a bathroom. No basic amenities were there. Telephone not connecting to the reception. Food is good.
Stayed 1 night in Jan 2019

10/10 Excellent

filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Super clean. wifi super fast. Great breakfast. close to touristic areas (15 min by train plus 10 min walk to station). there's no restaurants to order food in the area though. I definitely would stay at this hotel again (but would make sure I to eat before as there is no place to buy food near by).
Stayed 3 nights in Jan 2019

10/10 Excellent

Ellie, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
- Very clean and tidy - Close to the tram line and train station so easy access to the city centre - Direct train from Gentilly station to CDG airport all terminals (10euros) - Taxi from CDG airport to the hotel was 55 euros - Room was great, big enough for a couple, comfy bed and big enough bathroom
Stayed 3 nights in Nov 2018

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The hotel was nice, not too far from the metro, we didn’t stay in the area at all.
Stayed 3 nights in Nov 2018

8/10 Good

Mike, Rotterdam, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and clean
Good, basic hotel with a clean room provided.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2018

8/10 Good

pierrot, limoges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything seems me good. services food and it's very quiet
Stayed 1 night in Oct 2018

10/10 Excellent

Celestial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We have a pleasant stay in Ibis Paris porte d'Italia. Friendly staff, clean room, delicious breakfast and dinner and quiet place.
Stayed 2 nights in Aug 2018

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
The property was good for a one night stay. The air conditioner wasn't as cool as I would have liked, and the third bed in the triple room was mediocre.
Stayed 1 night in Aug 2018

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Porte d’Italie stay
It’s an ok place but poor air conditioning and it was hot outside. Not a lot of restaurants in the area. I stayed there since it was near the stadium, except for that it would be better to be closer in
Stayed 3 nights in Aug 2018

8/10 Good

Arminda, Fl

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2018

8/10 Good

Erika

Liked: Cleanliness, staff & service, room comfort
It’s not so far as you think
Thank you for a great stay, always good with Ibis in Europe. Super-sympa staff, room nice and clean!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel
Faultless.
Response from Pascal on 5 May 2018
Thank you :)

6/10 Okay

Claudio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room I was in had bed bugs and all the did was move me to the room across from me. They didn’t comp my room for the night, offer me maybe free breakfast or dinner. Feel like the way they handled this situation was like if i was over reacting. Will never stay here again or recommend it to anyone.
Stayed 3 nights in Sep 2017

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient hotel
This is the second time I stayed at this hotel this year. I really like it because the rooms are very comfortable and the bathroom is nice. The staff are very friendly and helpful. I will certainly stay here again. There's not much in the neighborhood, but if you walk about 10-15 min you can reach the metro or the tramway and within a few stops are lots of areas with restaurants and shops.
Stayed 3 nights in Jul 2017

2/10 Terrible

iain

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor service, rubbish food dated hotel
The rooms are amazly dated, The lobby has been recently updated but the rooms are very very old fasioned. The service is out and out RUBBISH. the breakfast is poor it says its open until 10am but unless you get down for breakfast before 8 you have zero chance of choise.
Stayed 1 night in Jun 2017