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Reviews of M14 Hotel & Spa

3 out of 5
M14 Hotel & Spa
Via Acquette 9, Padova, PD

Reviews

7.6

Good

Rating 10 - Excellent. 220 out of 860 reviews" "
Rating 8 - Good. 357 out of 860 reviews" "
Rating 6 - Okay. 179 out of 860 reviews" "
Rating 4 - Poor. 76 out of 860 reviews" "
Rating 2 - Terrible. 28 out of 860 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Doran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, kind staff
Stayed 2 nights in Jan 2024

8/10 Good

Keshav

Stayed 3 nights in Sep 2023

6/10 Okay

Nelson

Clean. Good position
Stayed 2 nights in Aug 2023

10/10 Excellent

Sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed how willing to help the staff were.
Stayed 1 night in May 2023

8/10 Good

DAVID M

Business traveller
Liked: Staff & service
Proximity to the city
Stayed 3 nights in May 2023

4/10 Poor

Jose

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are not what are shown on the pictures.
Stayed 2 nights in Jan 2023

8/10 Good

MICHAEL, MIAMI

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, affordable and convenient location close to via Roberto and Prato della Valle with lots of dining options, bus routes and tram to and from the train station. Would reccomend.

4/10 Poor

Kemal

Disliked: Amenities, property conditions & facilities
City centre
Stayed 1 night in Apr 2022

4/10 Poor

Joe

Liked: Room comfort
Disliked: Staff & service
Far different from what the photos show
The room no 105 was small and at the front of the hotel, was narrow, tv didnt work, and painted dark brown. There were no photos if this room online. One side of the double bed was against the wall making it difficult to get in and out. The shower consisted of a hole in the floor beside the sink with the shower curtain protecting the door. Not really a shower cabin at all. Its the strangest hotel room ive ever stayed in. The bed was comfortable and as it was only for one night it was tollerable. Im not sure if all rooms are like this as it didnt reflect the photos on their website. Maybe we got that room because it was a 'Reward night', but was far from a reward. Very limited parking and in the few minutes we had to take our luggage to the room, reception called twice to telll us 'the owner of the parking space' beside the front door had arrived. The public carpark where we parked was c500m away. The next morning,, when i went to check out all that was said was, 'i just need the key', nothing else. i walked to get the car and drive back, which took about 25 minutes. During thst time my partner sat in the lobby with our luggage. The reception staff spoke to all other guests except her. If hospitality is your business you really should make an effort with customers and if Hotels.com customers are being treated this way, id reconsider the arrangement.
Stayed 1 night in Sep 2021

2/10 Terrible

Jorge, Boca Raton, Fl

Travelled with family
I had to cancel because of coronavirus, and the hotel will not refund me
Stayed 1 night in Mar 2020
Response from alessandro on 9 Apr 2020
Dear Sir, we apologize to not refound you a Hotel stay but what we can do is offer another stay for the same price. Sorry but the period is very hard also for us.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2019
Response from Alessandro on 9 Jan 2020
Grazie della sua gentile opinione. Buona serata

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good value for money for a city centre hotel but the allocated room was bad and we were let down by a member of staff who gave us incorrect information which incurred an unnecessary cost.. Room 105 (to be avoided) was dark and gloomy, the bed was very uncomfortable, the layout poor, the tv did not function well and worst of all the bathroom had a wet-room style of shower which was poorly designed and flooded the floor. In contrast our friends room (110) had been redecorated and suffered no such problems.
Stayed 4 nights in Nov 2019
Response from alessandro on 28 Nov 2019
Dear Guests, we are sorry for the situation happend. Next time we will take care of you with another nice room. best Regards.

10/10 Excellent

louis anselm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !
Amazing
Stayed 1 night in Oct 2019
Response from alessandro on 7 Nov 2019
Your comment make our job a better place to work. Thank You

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Location Location Location
Very good location. Reception staff a little stiff & serious - no smiles. Dining room needs more staff. One guy seems to do everything and when it’s busy he’s run off his feet but he always had a smile. Ladies who did the bedrooms were very pleasant. Bought a hair dryer as one in bathroom was old with very little power. Plug on mine wouldn’t stay in socket in bedroom as socket obviously broken. Had to hold it in place with my foot.
Stayed 4 nights in Oct 2019
Response from alessandro on 14 Oct 2019
Dear Guest, thank you to comment us and we keep note of your think to be better in the future. Apologize us to make you unhappy of your stay.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from alessandro on 7 Nov 2019
Thank you for the comment. Best regards.

8/10 Good

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Rafat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful customer service
Unfortunately, during my stay in Padova I had my handbag stolen. Thankfully, my phone was in my pocket with my hotel room key. However, I had hired a bike (for free) from the hotel and the key for the bike lock was in my stolen bag. The bike was locked up in a nearby piazza. When I arrived back at the hotel I explained my situation and asked if they had a spare key for the bike lock. The two members of staff helping us found spare keys to every numbered bike except mine! They then stated that since they had no spare key I couldn't return the bike they would have to charge me (bearing in mind it is not my fault that they gave me the only bike that they didn't have a spare key for). They said that they would charge €100 to the card details I had left as a deposit. I had just had my bag stolen and spent time at the police station reporting it, the rude manner in which the staff spoke to me about the bike showed no empathy or sympathy for the stressful situation for me. As I had a train to catch and the staff were unable to decide how to deal with the situation I took matters into my own hands and went to the piazza, borrowed some lock cutters from a market stall and return the bike with a broken lock. Satisfied with this solution that the staff had not thought of themselves, they said they would charge me €20 for the lock.They attempted to charge my card but it had already been blocked. They asked for €20 in cash and made my friend pay it before I could leave.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
A fine, basic hotel that is quite clean and reasonably comfortable. The bathroom is quite good, and the beds are comfortable. However, my air conditioning unit was broken and they couldn't fix it until the next day. Not a fun night.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and very central
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, easy to find. Excellent hosts. Delicious breakfast!
Stayed 2 nights in Nov 2018

10/10 Excellent

Bethany, Dublin Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accessible to amenities: transport,shops, attractive tourist spots etc very comfortable room/bed.spacious for family
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Praweechanok

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cappella degli Scrovegni is must see.
Stop over in Padua while travelling in Italy. Hotel about 30 minute walk or 5 minute tram ride from railway station. Situated next to Prato della Valle, largest Piazza in Italy and home to many restaurants. Hotel about 15 minute walk from Cappella degli Scrovegni, which is main tourist attraction in Padua. Hotel was good value.

4/10 Poor

Graham

Disliked: Property conditions & facilities, room comfort
Good only for somewhere to sleep
We booked into Hotel M14 as we needed somewhere to stay whilst visiting family in Padova. We booked a standard double room and were disappointed as we only received an economy room with no refund. The room was very small and if two people had two large cases there would be little room to move around. The room itself was very sparse with only basic facilities. The bathroom was clean but old-fashioned but for some reason had an large opening in the wall into the bedroom. Unfortunately there seemed to be no way to turn off the bathroom light, which meant that the light shone through the opening even when the main room lights were turned off. This meant the key card needed to be removed from the main door lock/light control to turn it off and have a dark room for sleeping. The bed matress was comfortable, although there was only one thin pillow per person and the sheets are quite thin. No extra pillows were available. The hotel itself had a strong smell of air fresheners, although it seemed to be clean. There are no amenities to speak of.
Stayed 1 night in Jan 2018

8/10 Good

Mark, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, located very close to the historic centre of Padua.
Stayed 2 nights in Jan 2018
Response from Staff Hotel M14 on 31 Jan 2018
Dear Mr. Mark, thank you for your review! Hope to guest you again soon! Kind regards,

6/10 Okay

Luis

Disliked: Staff & service
OK stay for the money
This is an OK place to stay at if on a tight budget. I did not find the staff to be very friendly, and the room wasn't anything special.
Stayed 1 night in Nov 2017
Response from Staff Hotel M14 on 16 Jan 2018
Dear guest, thank you for your review! We are sorry that your stay wasn't as expected. But we remain in hope to guest you again soon. Kind regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Everything was impeccable!
Stayed 1 night in Nov 2017
Dear Mr. William, thank you for the amaizing review! We will attend you again here in Padua! Best regards, Staff Hotel M14

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and well organized but small. The staff was friendly and helpful.
Stayed 2 nights in Nov 2017

6/10 Okay

Muhammad I N

Disliked: Staff & service, property conditions & facilities, room comfort
Room was totally non Italian.
Very small room, very basic.
Stayed 1 night in Oct 2017
Dear guest, thank you for your review! We will take note of your comments with the goal to improve! Kind regards, Staff Hotel M14

8/10 Good

Tony, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located for the San Antonio area.
Good location for visits to the famous botanic garden and the very pleasant San Antonio area of the underated city of Padova.
Response from StaffM14 on 26 Sept 2017
Dear guest, thank you for the great review! Glad to hear you had a pleasent visit in the city. Best regards, StaffM14

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only thing good about this hotel is the location.
Very old and smelly, uncomfortable beds and only single mattresses !!!!!! Staff was friendly :)
Stayed 6 nights in Aug 2017

10/10 Excellent

Horacio Hernandez, San Diego, Ca USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location near all the lovely things to see
This place was a lovely place. It is centrally located and the staff.... Wow they went above and beyond. it was cool they all spoke english. the room was a little small but I wasnt complaining because I think they added an extra bed to accomodate for us since we got the last room. everything was within walking distance. something cool they do is they offer free bike rentals with a deposit of 100 euros but you get them back when you return the bike. this city is amazing and I recomend staying here.
Stayed 1 night in Aug 2017
Dear guest, we are glad to hear that you enjoyed your stay! It was a pleasure to guest you and we will be looking forward to guesting you again in the future. Best regards, StaffM14

6/10 Okay

Dioger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2017

2/10 Terrible

Tony, Lebanon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel Experience in Ten Years Travelling
I booked the hotel based on pictures, which turned out to be misleading. Check in was fast, but the rooms were terribly shocking; all four rooms we booked were with a very poor air conditioner. There was a rusty smell in all 4 upon entry. We had to shower with cold water several times thrughout the night to keep our body temp acceptable. Barely Slept. Breakfast just made things worse. Most probably the worst hotel experience I had in ten years (more than twenty trips on average per year). Would surely remember the name for the future.
Stayed 1 night in Aug 2017
Response from Jasmine - Reception on 28 Aug 2017
Dear guest, we are sorry to hear that your stay here wasn't as expected. The reception was at your service and would have been glad to fix the problem or find a solution. Kind regards, Staff M14

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will do it again!
I'm a neat freak, so very comfortable bed..very! Clean rooms. Shower and bathroom combined which was a little weird but architectural ok. The only hesitant thing was the parking and area. Alot of instructions during checkin was a turn off. I was too tired to listen to all of them. Bit both durable. Staff was extremely nice
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice hotel. Rooms are small but clean and the hotel is in a great location. The biggest issue is the internet. They give personalized tickets with login information that changes daily. And the internet was hard to find. I essentially spent the entire time at the hotel disconnected due to the challenges of getting online.

6/10 Okay

Selene

Liked: Cleanliness
Disliked: Staff & service, room comfort

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
M14
Great stay, modern, great location, having to pay a charge for the cleaning of the room was rather disappointing, especially when charged at check-out without any previous warning of this being a charge.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad hotel masked as modern and good
Good stuff: * near the city center in a nice quiet neighbourhood. * modern hotel *you can pay €5 for breakfast. * Has thick blackout external curtains. Bad stuff: * AC didn't work at all. * Bathroom was very squished to the point that the shower was literally on top of the toilet. If you took a shower you'd make a mess. * The breakfast was o.k. but could improve. * Hotel staff was extremely unfriendly and unhelpful!! * Very thin walls, so you could hear people talking outside your room. This is a very touristic hotel..in our two night stay we saw 3 large groups leave the hotel. At night this made sleeping quite hard. * Wifi has connectivity issues in the rooms or doesn't work. * Rooms were too small. The bed barely fit into the room. There was a space of 30 cm or less between the bed and the walls. I wouldn't recommend this hotel for more than one quick night.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern hotel
This hotel is very modern, by European standards in this price range. The room was clean and well-equipped. The staff was friendly and spoke English. The only downside is that this hotel is a fair walk from downtown and quite far from the train station. It also seems to be more popular with big groups than individuals.

10/10 Excellent

Andres, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
Comfortable bes and nice balcony. The shower isn't separated from the bathroom, and the desk is just behind the beds so it looks like an office rather than a hotel room. Those would be the only negative points but overall it was a great stay for a very fair price

8/10 Good

suzy, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
This accommodation is located in the historic centre of Padova. I literally walk and enjoy the lively town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

james, farmington mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Quiet neighborhood. Inexpensive.
Close to prato della valle and Brasilia. Great jogging area.