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Reviews of Mitsui Garden Hotel Kumamoto

4 out of 5
Mitsui Garden Hotel Kumamoto
1-20, Kouya Imamachi, Chuo-ku, Kumamoto, Kumamoto

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 1000 reviews" "
Rating 8 - Good. 390 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price for the location.
It's a nice and clean hotel in heart of Kumamoto. Just few minutes walk to the castle and some nearby attractions. Staff was extremely friendly and helpful through check-in & check-out. Hotel is very clean & tidy all around. Rooms are not spacious but similar to any hotel in main cities in Japan, it's reasonable.
Stayed 2 nights in Jan 2024
Response from Mitsui Garden Hotel Kumamoto Front Manager on 22 Jan 2024
Thank you for taking time to share your rating for your stay at Mitsui Garden Hotel Kumamoto.We are pleased to know that you were satisfied with our service.We will continue our efforts to provide the best service.We look forward to welcoming you to Kumamoto again in the near future.

10/10 Excellent

Jen-Shuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 三井ガーデンホテル熊本 宿泊支配人 on 15 Dec 2023
この度は、三井ガーデンホテル熊本にご宿泊いただき誠にありがとうございます。今回のご宿泊が、お客様にとってご満足のいくものであったとの事、スタッフ一同大変嬉しく思っております。今後もお客様にご満足頂けるホテルを目指し努めて参りますので、今後とも変わらぬご愛顧賜りますよう、お願い致します。次回、熊本にお越しの際もぜひ三井ガーデンホテル熊本をよろしくお願いいたします。三井ガーデンホテル熊本宿泊支配人

8/10 Good

kozue

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast is really great. Has veraety of food options.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 2 Dec 2023
Thank you for staying at Mitsui Garden Hotel Kumamoto.We are pleased to hear that you were satisfied at our Buffet Breakfast.We will continue our efforts to provide the best service witch you had ranked us high.Once again, we appreciate your assessment and we look forward to welcoming you to Kumamoto again in the not too distant future.

10/10 Excellent

ZHAO LIANG IVAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is clean, good wifi, spacious with amentities available for pick up at level 1 lobby. 3 tram stop away from kumamoto station and near shopping walking street with wide range of food choices.
Response from Front office Manager on 22 Oct 2023
Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We would also like to thank you for taking your valuable time to post.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone.If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Front Office manager on 14 Oct 2023
Thank you very much for staying at Mitsui Garden Hotel Kumamoto and for reading and posting your comments regarding our hotel.Your evaluation is our greatest encouragement.We are glad that you were satisfied with our service.We look forward to seeing you again in the near future.Mitsui Garden Hotel KumamotoFront Office manager

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from 宿泊支配人 on 21 Aug 2023
この度はご宿泊いただきまして誠にありがとうございます。お忙しい中ご投稿もお寄せ下さり重ねて御礼申し上げます。この度のご滞在では大変快適にお過ごし頂けたご様子が伺え、何よりでございます。お客様より賜る評点が、私共にとって何よりの励みとなります。また熊本にお越しの際はぜひ当館をご利用ください。お客様のまたのご来館をスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル熊本宿泊支配人

10/10 Excellent

Mitsuru

Liked: Cleanliness, staff & service, property conditions & facilities
   
Stayed 1 night in Jun 2023
Response from 三井ガーデンホテル熊本 宿泊支配人 on 28 Jun 2023
この度はご宿泊いただきまして誠にありがとうございます。ご滞在では、ご満足いただけたようで大変嬉しく思っております。次回ご宿泊いただいた際は、より一層お客様にご満足いただけますよう努めて参ります。またお客様にお会いできますことを心よりお待ちもう上げます。三井ガーデンホテル熊本宿泊支配人

8/10 Good

Ka Bo

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I stayed in this hotel in Kumamoto, nice and good service.
Stayed 1 night in Jun 2023
Response from Front Manager on 5 Jun 2023
Thank you for your stay at Mitsui Garden Hotel Kumamoto for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We will continue to serve everyone for their " memorable hotel"We are waiting for your next use. Thank you for your post.

8/10 Good

Tiffany

Stayed 1 night in Apr 2023
Response from 三井ガーデンホテル熊本 宿泊支配人 on 13 Apr 2023
この度は、三井ガーデンホテル熊本にご宿泊頂き誠にありがとうございます。今回のご宿泊が、お客様にとって大変ご満足のいくものであり、熊本を満喫して頂けたとのことでスタッフ一同大変嬉しく思っております。次回、熊本にお越しの際もぜひ三井ガーデンホテル熊本をよろしくお願いいたします。

10/10 Excellent

Udo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and a great location with lots of shops and restaurants nearby.
Stayed 2 nights in Apr 2023
Response from Front office Manager on 8 Apr 2023
Thank you for your stay at Mitsui Garden Hotel Kumamoto. And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you again soon. Best Regards,Mitsui Garden Hotel KumamotoFront office Manager

10/10 Excellent

Jemie Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms and bathrooms. Convenient location.
Stayed 1 night in Apr 2023
Response from Front Office Manager on 8 Apr 2023
Thank you for your stay at Mitsui Garden Hotel Kumamoto. And we appreciate your precious comment. We hope you had enjoyed trip in Japan.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We are glad to hear that you were satisfied with our service, and looking forward to welcoming you back again in near future.  Best Regards,Mitsui Garden Hotel KumamotoFront Office Manager

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしい立地です。
Stayed 1 night in Jan 2023
Response from 宿泊支配人 on 29 Jan 2023
この度は私共のホテルにご宿泊下さいまして、誠にありがとうございます。 また、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。 お客様のご満足頂けた様子をお伺いでき、私共も大変嬉しく思っております。繁華街からもほど近く、特に立地面をお気に召していただけたのは何よりでございます。またのご来館を心よりお待ち申し上げております。三井ガーデンホテル熊本 宿泊支配人

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Good: Close to food shops. Easy checkin with english speaking receptionist. Decent choice of breakfast options. Lots of covid awareness. Eg gloves and barriers when eating breakfast. Liquid cleaner in room. Bad: small room. No place to store luggage in room. No small hand towels.
Stayed 1 night in Nov 2022
Response from Front Manager on 13 Nov 2022
Thank you for your stay at Mitsui Garden Hotel Kumamoto for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We are also regret to learn the size of room failed to your expectation at this time.In regard to some equipment and facilities, we won't be able to improve soon, but we will continue to consider the better improvement.We will continue to serve everyone for their " memorable hotel"We are waiting for your next use. Thank you for your post.

10/10 Excellent

YuKuei

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The amenity could be more various.
Stayed 2 nights in Mar 2022
Response from Front office Manager on 11 Apr 2022
Thank you for your stay at Mitsui Garden Hotel Kumamoto and taking a time for sharing your comment. We share your comments among all staff and work hard to train our teams to ensure the highest levels of communication and service quality to have overseas customers stay comfortably. We have taken up and shared your feedback to relevant departments for improvements. Your feedback is highly appreciated and we look forward to welcoming you to the Mitsui Garden Hotel Kumamoto.  Front office Manager

10/10 Excellent

OSCAR

Stayed 3 nights in Mar 2022
Response from 三井ガーデンホテル熊本 宿泊支配人 on 24 Mar 2022
この度はご宿泊いただきまして誠にありがとうございます。 お忙しい中ご投稿もお寄せ下さり重ねて御礼申し上げます。 今回のご滞在では大変快適にお過ごし頂けたご様子が伺え、大変嬉しく思います。 お客様より賜るお褒めのご投稿が、私共にとって何よりの励みとなります。 賜りましたご投稿に慢心することなく、改善に努めて参ります。 また熊本にお越しの際はぜひ当館をご利用ください。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
It was overall a good experience. The staff were friendly and the rooms lived up to standard. It was clean and tidy when I checked in. I just wished that there’s a button to activate the ventilation fan in the bathroom. It got incredibly steamy when I took shower at night, which made it hard to breathe. The air-conditioner was also limited to heating only. I need an air conditioner to sleep well but the staff told me that it wasn't available during particular seasons. One last thing to note is that the walls are quite thin. I was able to hear conversations from other rooms and it was considerably noisy in the morning when the cleaners were vacuuming the carpet. I’d stay here again for the price point that this hotel offers.
Stayed 3 nights in Dec 2021
Response from Front office Manager on 6 Jan 2022
Thank you for your stay at Mitsui Garden Hotel Kumamoto for your recent stay in Japan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We are disappointed to learn that our hotel did not live up to your expectations. In regard to some equipment and facilities, we won't be able to improve soon, but we will continue to consider the better improvement. Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were kind and helpful. The housekeeping staff kept our room tidy and they were kind when we saw them in the hallway. The parking attendants were attentive and friendly. The hotel is located within walking distance to Kumamoto Castle, Sakura Machi Mall, and many restaurants. The hotel location also allows easy access to nearby streets when driving to other tourist destinations.
Stayed 5 nights in Mar 2021
Response from MITSUI GARDEN HOTEL KUMAMOTO on 3 Apr 2021
Thank you for taking the time out to post your rating for your recent stay at Mitsui Garden Hotel Kumamoto. We are pleased to hear that you were satisfied with our service, which is a source of great encouragement to our team. We will continue our efforts to provide the best service witch you had ranked us high. Once again, we appreciate your assessment and we look forward to welcoming you to Kumamoto again in the not too distant future. Front Office Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from 宿泊支配人 on 27 Jul 2020
この度は私共のホテルにご宿泊下さいまして、誠にありがとうございます。 また、高い評価をいただき重ねて御礼申し上げます。 今後も安心・安全なホテルとして、皆様にご満足頂けるよう努めて参ります。 またのご来館を心よりお待ち申し上げております。 三井ガーデンホテル熊本 宿泊支配人

10/10 Excellent

Karina, Sasebo Japan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For reference, we went when some of the COVID-19 restrictions were still in place. We arrived on a rainy day. Hotel staff greeted us outside with umbrellas and carried in our luggage. The hotel lobby was equipped with hand sanitizers, face masks, and they checked our temperature. Due to restrictions the usual morning buffet was suspended. They had 2 food options which were both great. Before entering the restaurant, we were required to do another temperature check. The rooms were amazing. Having a 5 year old we chose the Kumamon room and it was a hit. The room was also equipped with a bottle of hand sanitizer and special bags to dispose of used masks. Staff was completely friendly and professional. Spoke enough English to understand each other. We can’t wait to stay there again.
Stayed 2 nights in Jul 2020
Response from Front Office Manager on 7 Jul 2020
Thank you for taking the time out to post your rating for your recent stay at Mitsui Garden Hotel Kumamoto. Because of this epidemic of COVID-19, we are still under ristriction in some situations. But we are pleased to hear that you were satisfied with our service, which is a source of great encouragement to our team. We will continue our efforts to provide the best service witch you had ranked us high. Once again, we appreciate your assessment and we look forward to welcoming you to Kumamoto again in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable and spacious and the location was convenient to the train station.
Stayed 1 night in Mar 2020
Response from Front Manager on 27 Mar 2020
Dear Sir./Madam. Thank you for your stay at Mitsui Garden Hotel Kumamoto and taking the time to provide the review for your recent stay. The words of compliments from you like this are our encouragement more than anything else. We are also very pleased that you were impressed with our room and our convenient location at Kumamoto which is one of the selling points. We received a wonderful evaluation this time, and all the hotel staff are very happy. We look forward to welcoming you to the Mitsui Garden Hotel Kumamoto. Mitsui Garden Hotel Kumamoto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel!
Stayed 1 night in Mar 2020
Response from Front Office Manager on 23 Mar 2020
Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. We look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again.   Mitsui Garden Hotel kumamoto Front Office Manager

8/10 Good

WendyT, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 1 night. The room was clean and the hotel is in a good location. There are trams that stop nearby. A main shopping core is abt 5 mins away.
Stayed 1 night in Dec 2019
Response from Manager on 17 Mar 2020
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

8/10 Good

Terry, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to park the car , next to hotel. Breakfast is ok
Stayed 1 night in Jan 2020
Response from Front Manager on 19 Jan 2020
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

8/10 Good

CHI YEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prompt responds an inquiry on reserved room Q&A. Breakfast is good and guest could enjoy Onsen in hotel. Location of hotel close to the shopping area.
Stayed 4 nights in Jan 2020
Response from Front Manager on 13 Jan 2020
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

10/10 Excellent

Stephenie, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kumamon welcome you in the lobby. The room was quite small. Already booked queen room. It was so small couldnt fit 2 person plus luggage comfortably.
Stayed 1 night in Dec 2019
Response from Front Manager on 10 Jan 2020
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We are sorry that you felt your room was small. We also have twin rooms or triple rooms. We recommend that you give a try to such larger rooms next time. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay during a busy time.
We stayed at this hotel during the World's Woman Handball Championships being held in Kumamoto. Interesting seeing so many international players in the elevator, lobby and walking around the streets. Hotel conveniently located near a Kumamoto tram station. Rooms are compact but efficient and comfortable. Staff friendly and easy to communicate with.
Stayed 2 nights in Dec 2019
Response from Front Manager on 13 Jan 2020
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property and clean, the staffs were so nice.
Stayed 7 nights in Dec 2019
Response from Front Manager on 6 Jan 2020
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay basic room hotel but very clean and comfty the staff is really friendly and here to help you also easy to move all over the city from the hotel
Stayed 1 night in Dec 2019
Response from Front Manager on 25 Dec 2019
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The previous tenant of the room smoked heavily and the smell stayed even after I checked out. The rest are fine, staffs are friendly and helpful. Hotel is clean and well maintained.
Stayed 1 night in Dec 2019
Response from Front Manager on 17 Dec 2019
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

10/10 Excellent

napak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room quite​ small but staff is very nice
Stayed 1 night in Dec 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Front Manager on 29 Dec 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services. We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay. Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Trish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, walking distance to sakuramachi bus station and kumamoto castle. The room is a little too dim in lighting though
Stayed 1 night in Nov 2019
Response from Front Manager on 2 Dec 2019
Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We sincerely apologize about some problem relating to the lighting in the room. We are sorry we heard some facilities did not meet your expectation although we have been trying all our best to provide excellent service. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto

8/10 Good

kumamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty small semi double bed. but the room condition is ok,
Stayed 1 night in Nov 2019
Response from Kumamoto Front Manager on 27 Nov 2019
Dear Sir / Madam We are sorry that you felt your room was small. We also have twin rooms or triple rooms. We recommend that you give a try to such larger rooms next time. Many thanks for your kind understanding. Mitsui Garden Hotel

10/10 Excellent

Sok Eng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near bus terminal. Walking distance to Kumamoto castle.
Stayed 3 nights in Nov 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to a lot of things. The rooms were large, clean and bright. Only negative thing was the room was extremely hot which made it difficult to sleep. Room had an aircon that only made the room hotter and turned off after 2 minutes. I wouldn’t stay here in summer (we were here in November)
Stayed 3 nights in Nov 2019
Response from Front office Manager on 7 Mar 2020
Dear Sir / Madam, Thank you for choosing Mitsui Garden Hotel Kumamoto. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We are also regret to learn the airconditioner failed to your expectation at this time. Our air conditioning system is centrally controlled. At the turn of the season, we are struggling to adjust. When you feel hot or cold, we rent an electric fan or heater to you. Please feel free to contact frontdesk. In regard to some equipment and facilities, we won't be able to improve soon, but we will continue to consider the better improvement. Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed in the Kumamon room for an extra few dollars and it made my daughter's trip.
Stayed 1 night in Nov 2019
Response from Front Manager on 7 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We are truly delighted that you were satisfied with our Kumamon theme room which is decprated by many Kumamon goods. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
No free parking for guest
Stayed 1 night in Oct 2019
Response from Front Manager on 4 Nov 2019
Dear Sir / Madam We sincerely apologize about parking lot problem. We have been trying all our best to provide excellent service. Your valuable feedback is highly valued and very important for the hotel to keep improving our service quality. Many thanks for your kind understanding in this case and accept our apologies, hopefully, we could service you again in the next time and you will see how much we improve. Mitsui Garden Hotel Kumamoto

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
comfortable stay... very close to the city centre
Stayed 1 night in Oct 2019
Response from Front Manager on 3 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto

8/10 Good

Churn Chuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room a good size, for Japan. Staff friendly and approachable. Good location near shops, food, tram and castle.
Stayed 2 nights in Oct 2019
Response from Front Office Manager on 24 Oct 2019
Thank you for your stay at Mitsui Garden Hotel Kumamoto and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff, but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again. Mitsui Garden Hotel kumamoto Front Office Manager

10/10 Excellent

Enrica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New refurnished property though the room is relatively small. Would like to stay at Kumamoto theme room but it was not available. Compliment to front desk staff 中岛 who speak good English and very attentive. Perhaps other hotel staff could learn from him.
Stayed 3 nights in Oct 2019
Response from Front Manager on 7 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our services. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great, just that the check in process very slow. Return to the hotel as told 2pm can check in, but the room wasn't ready even at 2.30pm! Disappointed.
Stayed 2 nights in Oct 2019
Response from Front Manager on 7 Mar 2020
Dear Sir / Madam We sincerely apologies about some problem issue relating to our services providing which was not reached your expectation. We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay. Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality. Many thanks for your kindly understanding in this case and accept our apologies, hopefully, we could service you again in the next shortly future and you will see how improvement we are. Mitsui Garden Hotel Kumamoto Front Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in an ideal central location and easy to get to from the airport bus. The hotel was clean and nicely presented. The only area the hotel fell short was if the room was a tad bigger but we appreciate this type of room size is common across Japan.
Stayed 3 nights in Oct 2019
Response from Front Manager on 7 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us: and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, very close to the fan zone for the rugby games.
Stayed 1 night in Oct 2019
Response from Front Manager on 7 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Front Manager on 1 Mar 2020
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager