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Reviews of Quintessa Hotel Osaka Bay

3.5 out of 5
Quintessa Hotel Osaka Bay
1-13-65 Nanko Kita, Suminoe-ku, Osaka, Osaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 563 out of 883 reviews" "
Rating 8 - Good. 239 out of 883 reviews" "
Rating 6 - Okay. 53 out of 883 reviews" "
Rating 4 - Poor. 17 out of 883 reviews" "
Rating 2 - Terrible. 11 out of 883 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and spacious. The large bath was a nice bonus!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, lovely view and service!
Lovely experience with Quintessa hotel Osaka Bay. The size of the room greatly surpassed expectations, it was more like a large apartment/suite. Room was immaculately clean. The hotel staff were so kind and helpful too. Front desk and also cleaners, were so thoughtful. The views are spectacular, but I have to say the place is a bit remote. There are some nice restaurants and a mall called ATC about 5 minutes walk away. If you want a nice place to relax and don't mind walking to the subway etc, this place is perfect for you. The area is newly developed and the room/hotel is like new. We enjoyed our stay and would happily come again!
Stayed 4 nights in Dec 2023

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Huge 42 square meter room was a great benefit
Stayed 1 night in Oct 2023

4/10 Poor

WaiYne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping only clean one bed of two.
Stayed 1 night in Sep 2023

6/10 Okay

WaiYne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Special
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Shower was amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Hisaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Go

Stayed 2 nights in Jul 2023

10/10 Excellent

Ravindran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms with nice shower
Stayed 3 nights in Jun 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and fantastic customer service
Stayed 1 night in Jun 2023

8/10 Good

Tomohide

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacy, clean & quiet. Ame!ities r not enough, but we can use those of neighbouring hotel, Hyatt.
Stayed 1 night in Mar 2023

4/10 Poor

Chi Tak

Disliked: Staff & service, amenities, property conditions & facilities
First thing I notice is that nearly no one here hardly speaks any English. Check in was done with minimal talking and when I finally ask about the shuttle bus service that was mentioned in their website, the other guy at the reception simply answered “no shuttle bus service whole day sorry”. I was quite surprised they did not offer any alternatives or suggestions. As I entered my room, is was really warm at 26C, but there was no way to turn off the heater. There’s also no bottled water offered in the room and seems there’s no water machine on the room floor too. Considering how remote this hotel is, you should bring your own water. Overall experience is poor, the staff is very rude to non-local and some even turned away when you want to approach them.
Stayed 1 night in Feb 2023

6/10 Okay

Jeremiash

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was rude he gave me a very prejudiced look.
Stayed 1 night in Jan 2023

10/10 Excellent

Jane

Stayed 1 night in Jan 2023

8/10 Good

Xin Ying Cloe

Stayed 1 night in Jun 2022

8/10 Good

Christyana Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking on site is NOT free, you can park at another hotel for free-however I am pregnant and couldn’t be without our car. The free shuttle stopped at other hotels, and so you only showed up barely at the opening of Universal. You had to walk at least a mile uphill to get the park from where the shuttle dropped you off. Every time the shuttle stopped at a red light, he would play on his phone. Otherwise it was a great hotel.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and good food. This hotel is also near to Osaka aquarium and Universal Studio
Stayed 2 nights in Mar 2021

10/10 Excellent

RYU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very spacious, there is a sofa and also a queen size bed, the shower room and toilet were very clean. The shampoo and conditioner provided was very good one! The buffet breakfast was good! Is close the exhibition hall and I highly recommended if you need to visit those halls because is just opposite to the hotel!
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from QUINTESSAHOTEL OSAKA BAY on 4 Mar 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Quintessahotel Osaka bay on 19 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Tori, Tokyo, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Intex Osaka. Convenient with a shuttle bus between the hotel and JR Osaka station
Stayed 1 night in Feb 2020
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

TERENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is great. The car parking is FREE which is important because we have a rental car. The room is larger than expected and very comfortable. They even have coin laundry on every floor which is very convenient.
Stayed 4 nights in Jan 2020
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Hatori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from クインテッサホテル大阪ベイ on 20 Feb 2020
この度はクインテッサホテル大阪ベイをご利用いただき誠にありがとうございました。 これからも皆様にご満足いただけるよう努力して参りますので、末永いご愛顧を賜ります様お願い申し上げます。 是非とも次の機会もご利用くださいませ。 今後ともクインテッサホテル大阪ベイを何卒よろしくお願いいたします。 本当にありがとうございました。

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was bigger than I thought, very clean and offer great quality in everything.
Stayed 1 night in Aug 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

6/10 Okay

BENJAMIN

Liked: Cleanliness, staff & service
close location to the exhibition center. nothing else worth the stay.
Stayed 3 nights in Feb 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

6/10 Okay

Natalie, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room is very big and spacious. Since it is japan, i thought the room will be small but it is really big. The bed is on the hard side and not very comfortable.
Stayed 8 nights in May 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

8/10 Good

Verified traveller

Stayed 5 nights in May 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Liew, makati

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but not so memorable stay.
Great hotel for relaxing stay. However there was a particular young man managing the egg station was very rude. That incident spoilt my whole perception of the hotel. I felt this young man needs more training because others staffs were working hard to make their guests feel welcome.
Stayed 2 nights in May 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of the way from central Osaka but I enjoyed my stay. Room was very spacious and clean. Only complaint was that is was a little hot in the rooms and there was no air conditioning available.
Stayed 4 nights in Apr 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

8/10 Good

SRC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: I thought the room was spacious which I find to be rare in Japan, the breakfast was pretty good, with different options to accommodate palates, and they had complimentary shuttle buses to a number of places (traveling with my toddler was made easier because of this). Weaknesses: The location of the hotel is a bit isolated and has limited food options in close proximity. Neutral: The bed mattress was a little too firm for my liking (but that is just personal preference). Overall, it was a pretty easy stay.
Stayed 4 nights in Mar 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

CT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Public transportation in this area is not so good but they offer great shuttle bus services.
Stayed 1 night in Mar 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Wing Yuen William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Wonderful
The hotel was a surprise as the size of the room was quite large compared to other hotels in Japan. The room design was also very modern. The complimentary smartphone was a very well appreciated. The service at the hotel was great and I have no complaints.
Stayed 2 nights in Feb 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

8/10 Good

Abdul Rahman Wei Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room Near INTEX Osaka, Bus to UniversalStudios
Took the corner suite twin room, which was gigantic by Japanese standards. The location is far away from the city/shopping districts - Umeda & Namba. However, it is located just across the road from INTEX Osaka, so for visitors that are attending an exhibition there, this is the perfect location. The hotel provides free shuttle buses to Universal Studios, Osaka Aquarium, Osaka Castle, Umeda etc. The nearest shopping centre is ATC, which is 5 min walk away, connected by the linkway bridge. It is not a big shopping centre, but has a selection of restaurants and convenience stores.
Stayed 3 nights in Mar 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business - Fast and reliable WiFi, good room working space, lighting and powerful shower. Very quiet and comfortable room, excellent breakfast choices.
Stayed 3 nights in Feb 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

6/10 Okay

Shiqin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service was terrible despite the clean condition
Stayed 3 nights in Feb 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Universal
Excellent stay, big rooms :)
Stayed 2 nights in Jan 2019
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Matt, Duluth, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice hotel stay. All of the staff were helpful and kind.
Stayed 6 nights in Oct 2018
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel staff!! Enjoyed very much my stay.
Stayed 1 night in Oct 2018
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful! They helped with our booking problem and our baggage.
Stayed 3 nights in Oct 2018
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Quintessahotel Osaka bay on 18 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Would be better if parking lot is opened. Hotel now provide free parking in the neighboring hotel, which is fine, but inconvenience for loading and unloading our luggage
Stayed 4 nights in Jul 2018
Response from Quintessahotel Osaka bay on 19 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Quintessa Hotel Osaka Bay
Seems mainly catering to visitors to Universal Studios rather than business travels, due to the proximity to the park, but very friendly check-in and I was provided an unexpected upgrade to a suite, which was a nice surprise. Had breakfast, which was quite good and broadly international. Only comment was the restaurants closed very early. Looking for dinner around 8:30pm, but they were already shut down.
Stayed 1 night in Aug 2018
Response from Quintessahotel Osaka bay on 19 Feb 2020
Thank you so much for taking the time to leave this review. We will prepare a better service to increase customer satisfaction. We are waiting for your next stay.