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Rating 10 - Excellent. 510 out of 1002 reviews" "
10 - Excellent
510
Rating 8 - Good. 350 out of 1002 reviews" "
8 - Good
350
Rating 6 - Okay. 91 out of 1002 reviews" "
6 - Okay
91
Rating 4 - Poor. 28 out of 1002 reviews" "
4 - Poor
28
Rating 2 - Terrible. 23 out of 1002 reviews" "
2 - Terrible
23
8.6/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
gerry, Wailuku
Travelled with partner, Travelled with group
14 Apr 2024
Liked: Cleanliness, staff & service, amenities
Rooms need to be updated. Carpet many stains…
gerry
Stayed 3 nights in Apr 2024
Response from Namba Oriental hotel on 16 Apr 2024
Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.
The hotel is very conveniently located to the subway line and a wide variety of dining and shopping options.
Michael
Stayed 6 nights in Mar 2024
Response from Namba Oriental hotel on 13 Apr 2024
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka.Your valuable feedback is greatly appreciated and surely enables us to continuously improve our operation and guest service. We hope to have the opportunity to welcome you back in the future.
Better access to nearby food and shopping district. Nearest to subway line and can be easily access via walking distance. Bad side is there is alot of places which could places for adult gaming facilities which is a bad sign.
ZHENG YONG JEFFREY
Stayed 5 nights in Mar 2024
Response from Namba Oriental hotel on 12 Apr 2024
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
It is very easy to get around from here. The train and taxis are close by. Restaurants and shopping are also close by.
Heather
Stayed 2 nights in Apr 2024
Response from Namba Oriental hotel on 6 Apr 2024
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
Thank you for staying at Namba Oriental Hotel.We are very honored to receive this compliment.All the staff will make every effort to create a hotel where the guest can spend a little more comfortable stay.We are looking forward to welcoming you back soon.
6/10 Okay
CHRISTOPHER
Travelled with family
3 Apr 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great place but the carpet was pretty dirty with lots of stains. Location was definitely the best part of this hotel
CHRISTOPHER
Stayed 3 nights in Mar 2024
Response from Namba Oriental hotel on 6 Apr 2024
Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.
Room odor was musty
Need better upkeep
Also breakfast restaurant need better cleaning environment
Sudhir
Stayed 2 nights in Mar 2024
Response from Namba Oriental hotel on 6 Apr 2024
Thank you very much for staying at Namba Oriental Hotel.We would also like to thank you for your comments.However, we are sorry to hear that you were unable to spend a relaxing time in your room. We regret that we were not able to fully relax in the rooms where our guests spend the most time in the hotel. We will take into consideration the opinions we receive and strive to satisfy our customers as much as possible. We would be happy if you could use us again.
The hotel may be a bit old fashioned, but it has everything you needed. And the location is very good.
Ceci
Stayed 2 nights in Mar 2024
Response from Namba Oriental hotel on 19 Mar 2024
Thank you very much for staying at Namba Oriental Hotel. It is our greatest pleasure to be able to help our guests who are coming for business trip or for leisure to have a relaxing time in our hotel. We, hotel staffs, are encouraged by your words. Look forward to welcoming you back again.
6/10 Okay
Juan, Lafayette
Travelled with family
16 Mar 2024
Liked: Staff & service
Great location. Hotel property was less than stellar. Evening reception was great! Breakfast buffet was not great.
Juan
Stayed 2 nights in Mar 2024
Response from Namba Oriental hotel on 17 Mar 2024
Thank you very much for staying at the Namba Oriental Hotel. Thank you again for your kind comments. Thank you very much for your valuable feedback about our breakfast. We will make every effort to improve the number of items, atmosphere, and service so that we can offer even greater satisfaction in the future. We would be happy if you could use our services again.
8/10 Good
Will
25 Feb 2024
Will
Stayed 3 nights in Feb 2024
Response from Namba Oriental hotel on 23 Mar 2024
Thank you for choosing Namba Oriental Hotel.The entire staff appreciates your review and we look forward to serving you again.We look forward to serving you again.
Great location in the heart of Namba. So much to do in the area. Easily accessible via the Osaka subway network. Clean and spacious rooms. Friendly staff. This is my go to hotel whenever I visit Osaka.
James
Stayed 2 nights in Feb 2024
Response from Namba Oriental hotel on 25 Feb 2024
Thank you for staying at Namba Oriental Hotel.We are very honored to receive this compliment.All the staff will make every effort to create a hotel where the guest can spend a little more comfortable stay.We are looking forward to welcoming you back soon.
10/10 Excellent
Wai Kang
17 Feb 2024
Wai Kang
Stayed 5 nights in Feb 2024
Response from Namba Oriental hotel on 23 Mar 2024
Thank you for choosing Namba Oriental Hotel.The entire staff appreciates your review and we look forward to serving you again.We look forward to serving you again.
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
Well positioned.
Good shower and comfort bed.
Have to put out sign for housekeeping.
Bonus of washer and dryer on the floor we stayed on.
Belinda
Stayed 6 nights in Jan 2024
Response from Namba Oriental hotel on 15 Jan 2024
Thank you for staying at Namba Oriental Hotel .We hope you enjoyed your stay with us.We will continue our efforts to improve our services to make your stay more satisfied and sincerely look forward to welcoming you back again.
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.
8/10 Good
Kian Tiong
24 Dec 2023
Liked: Staff & service
Kian Tiong
Stayed 3 nights in Dec 2023
Response from Namba Oriental hotel on 24 Dec 2023
Thank you very much for staying at Namba Oriental Hotel. It is our greatest pleasure to be able to help our guests who are coming for business trip or for leisure to have a relaxing time in our hotel. We, hotel staffs, are encouraged by your words. Look forward to welcoming you back again.
Reception staff were polite but not exactly very friendly except for the lady who helped with the check-in. Perhaps due to limited English in comms.
Housekeeping staff were very meticulous.
Hotel is very accessible by walking from Namba station. Short walk to Shinsaibashi and Dotonbori.
Lots of food options in the vicinity.
In summary, good tourist hotel.
Wee Khiang
Stayed 9 nights in Nov 2023
Response from なんばオリエンタルホテル on 18 Dec 2023
Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
6/10 Okay
Lorie
Travelled with group
9 Dec 2023
Liked: Cleanliness, amenities
This hotel is located in a shopping center so you are not able to be dropped off or picked up until you get to to main road.
Lucky one of the hotel staff was able to help us with our luggage from the hotel to main road.
Lorie
Stayed 1 night in Dec 2023
Response from Namba Oriental hotel on 10 Dec 2023
Thank you very much for choosing Namba Oriental Hotel.We are delighted that we were able to help you preserve your precious memories with your family and friends at our hotel. We hope that you will visit our hotel again when you have the opportunity to visit Osaka!
Spacious rooms for families and centralized location to commute
Joycelynn
Stayed 4 nights in Nov 2023
Response from Namba Oriental hotel on 7 Dec 2023
Thank you very much for staying at Namba Oriental Hotel. It is our greatest pleasure to be able to help our guests who are coming for business trip or for leisure to have a relaxing time in our hotel. We, hotel staffs, are encouraged by your words. Look forward to welcoming you back again.
Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.
Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.
8/10 Good
Poh Yian
16 Nov 2023
Poh Yian
Stayed 4 nights in Nov 2023
Response from Namba Oriental hotel on 7 Dec 2023
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.
In the heart of Osaka and walking distance to Namba bus stop which takes you to airport and all the resturants at Dotonbori. I will stay here again. Room is big enough to sleep up to 5. (2 adults and 3 kids)
Simon
Stayed 3 nights in Nov 2023
Response from Namba Oriental hotel on 16 Nov 2023
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
8/10 Good
Billy
Travelled with family
14 Nov 2023
Lot of shops close by. Room was bigger than the hotel room in Tokyo.
Billy
Stayed 2 nights in Nov 2023
Response from Namba Oriental hotel on 15 Nov 2023
Thank you for staying at Namba Oriental Hotel.Did you enjoy the sightseeing in Osaka during your stay? The area around our hotel is unique as it in the busy downtown area. If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.
Bathroom was large and beds were comfortable. Liked the larger room size. Breakfast buffet was delicious.
Stacey
Stayed 5 nights in Oct 2023
Response from Namba Oriental hotel on 22 Oct 2023
Thank you very much for staying at Namba Oriental Hotel. It is our greatest pleasure to be able to help our guests who are coming for business trip or for leisure to have a relaxing time in our hotel. We, hotel staffs, are encouraged by your words. Look forward to welcoming you back again.
Response from なんばオリエンタルホテル フロントデスクチーム on 19 Oct 2023
Thank you for staying at Namba Oriental Hotel.Did you fully enjoy Osaka during your stay? In the future We will prepare more various accommodation plans as well we will continue to improve Our hospitality service for you .We are looking forward to see you again.
6/10 Okay
Sharmain
15 Oct 2023
Liked: Cleanliness, staff & service
Nice staff. Nice hotel. Osaka just wasn’t to our liking in general. Too busy and dirty but our hotel stay was good. No complaints.
Sharmain
Stayed 4 nights in Oct 2023
Response from Reception on 17 Oct 2023
"Thank you for staying at Namba Oriental Hotel.Did you fully enjoy Osaka during your stay? In the future We will prepare more various accommodation plans as well we will continue to improve Our hospitality service for you .We are looking forward to see you again."
Great place to stay, our room was quite large and comfortable with all the amenities. Walk out the lobby and straight on the shopping street. Very close to train stations, would highly recommend this place
Wendy
Stayed 2 nights in Oct 2023
Response from Fornt on 15 Oct 2023
"Thank you for staying at Namba Oriental Hotel.Did you fully enjoy Osaka during your stay? In the future We will prepare more various accommodation plans as well we will continue to improve Our hospitality service for you .We are looking forward to see you again."
6/10 Okay
Andy
Travelled with family
13 Oct 2023
Liked: Cleanliness
The hotel offers a convenient location and peaceful rooms but needs updates for common areas and should consider adding in-room safes for an improved guest experience.
Positives:
1. Convenient train-connected location (near to Namba Station)
2. Quiet, clean room.
3. Coin washing and dryer machine available.
Negatives:
1. Aging, unclean common areas.
2. No in-room safe.
Note: I have to pay an extra accommodation fee of 100 yen per person per night, which is not included in the Expedia bill.
Andy
Response from Reception on 15 Oct 2023
"Thank you for staying at Namba Oriental Hotel.We would like to thank you for your feedback.We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon."
Staff was great and helpful. Room and bathroom are big.
Mary-Jane
Stayed 2 nights in Oct 2023
Response from Namba Oriental hotel on 6 Oct 2023
Thank you very much for staying at Namba Oriental hoel.We are very honored to hear that you enjoyed your stay at our hotel and and we appreciate for your kind post.We are looking forward to seeing you for your next visit sincerely,Thank you:)
10/10 Excellent
Armen
28 Sept 2023
Armen
Stayed 1 night in Sep 2023
Response from Front desk on 30 Sept 2023
Thank you very much for choosing Namba Oriental Hotel from among many hotels.How was your stay in Osaka?We look forward to welcoming you back again.
I don’t like the service because I request s bday decoration before we check in and there’s no decoration..
Helen
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 25 Sept 2023
Thank you for your staying at Namba Oriental Hotel. However, we deeply apologize that we failed to meet your expectations regarding room cleanliness and customer service. We would like to report your review to the section in charge and take action to prevent a recurrence. Also, we will share with all staff that we should be do our more appropriate and polite service. Thank you for reviewing us and precious your feedback. We would appreciate if you and stay with us again and allow us another opportunity to make it right in the future. We are looking forward to seeing you. Best regards, Namba Oriental Hotel
8/10 Good
Elizabeth
23 Sept 2023
Elizabeth
Stayed 1 night in Sep 2023
Response from Front Desk Team on 25 Sept 2023
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka. We appreciate your valued review and sincerely look forward to welcoming you back again.
6/10 Okay
Maher
Travelled with family
13 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Condition of the property is not good. Room size was good compared to other hotels but the carpet in the room probably needs to be changed. Also, we booked a non-smoking room but our room reeked of smoking.
The location is great and everything is nearby and. Very convenient.
Maher
Stayed 3 nights in Sep 2023
Response from Front desk on 16 Sept 2023
Thank you very much for using Namba Oriental Hotel.Thank you for your valuable feedback regarding the room.We apologize for any inconvenience caused, especially regarding the smell of cigarettes.We will share this information with the relevant departments and strive to improve it.We look forward to seeing you again.
The room has strong cigarette smell despite there is a sign saying non smoking room. It is not easy to locate this hotel on my arrival.
Beng Wah Anthony
Stayed 2 nights in Aug 2023
Response from manager on 1 Sept 2023
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka. Your valuable feedback is greatly appreciated and surely enables us to continuously improve our operation and guest service. We very much hope to have the opportunity to welcome you back in the future.
Thank you very much for choosing Namba Oriental Hotel for your trip to Osaka. We appreciate your valuable review and look forward to welcoming you again.
The hotel is in the middle of everything. Food, shopping, transportation..,,, The staffs are very nice. We were doing self check in but the staffs were on duty. He kept coming to ask if I was doing fine on self check in. Highly recommended this hotel.
Sandy
Stayed 4 nights in Aug 2023
Response from NOH on 12 Aug 2023
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka. We appreciate your valued review and sincerely look forward to welcoming you back again.
8/10 Good
ALBERT
Travelled with family
8 Aug 2023
Liked: Cleanliness, staff & service, amenities
Close to Dotonbori. If you’re coming during summer like us, There’s no Airconditioning in the common areas. The elevator is so hot you’re like inside an oven at 350 deg. But the buffet breakfast and services compensate for those little inconveniences. I also like their room is much roomier than the orher hotel rooms we stayed Japanese standard. Location is accessible to Namba Station and lots of restaurants around the area. I guess after Covid, businesses are having challenges to their staffing. We’re used to North American accommodations but in Japan you have to learn to adapt to their system to enjoy your stay.
ALBERT
Stayed 1 night in Aug 2023
Response from NOH on 12 Aug 2023
Thank you for choosing Namba Oriental Hotel for your recent trip in Osaka. We appreciate your valued review and sincerely look forward to welcoming you back again.
We liked that it was convenient to Namba walk and also Dotonbori. Will not come back, hotel smelled of old mold and cigarette. No AC in hallway or elevator. Area is surrounded by slot machines and drunk tourists at night.
thuy anh
Stayed 6 nights in Jul 2023
Response from NOH on 1 Aug 2023
Thank you for staying at Namba Oriental Hotel. We would like to thank you for your feedback. We are committed to making improvements so that we can provide even more satisfaction in the future, such as creating atmosphere within the building, improvements in the rooms and facilities and will provide even more better service. We would be so much appreciate it, if you could stay in our hotel it again. We are looking forward to welcoming you back soon.