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Reviews of Grand Prince Hotel Osaka Bay

4.5 out of 5
Grand Prince Hotel Osaka Bay
1-13-11 Nanko-Kita, Suminoe-Ku, Osaka, Osaka-fu

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 960 reviews" "
Rating 8 - Good. 319 out of 960 reviews" "
Rating 6 - Okay. 114 out of 960 reviews" "
Rating 4 - Poor. 40 out of 960 reviews" "
Rating 2 - Terrible. 28 out of 960 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transportation is a hassle. Only real way into the city is by subway. Taxi cost is ridiculous in Japan, so if you are planning on enjoying some night life - do not stay here. Overall clean and comfortable. highly recommended.
Stayed 3 nights in Jun 2023
Response from Grand Prince Hotel Osaka Bay on 27 Feb 2024
Thank you very much for sharing your recent stay experience at Grand Prince Hotel Osaka Bay with us.I sincerely appreciate your favorable comments about our hotel in particular your thoughtful comments about the cleanliness of the room. We appreciate your feedback as we are always seeking for improvements in order to provide service with better value to our guests.We look forward to welcoming you back to Grand Prince Hotel Osaka Bay should your travel plans bring you this way.

10/10 Excellent

Daviea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in closer to midnight and the staff were very nice. I ordered room service twice and both times they came in a timely manner. The food was good too. They have hotel activities you can sign up for and a shuttle to and from the Osaka station. My room was good and had a great view. Will stay here again.
Stayed 2 nights in Sep 2023
Response from Grand Prince Hotel Osaka Bay on 27 Feb 2024
Thank you very much for sharing your recent stay experience at Grand Prince Hotel Osaka Bay with us.I sincerely appreciate your favorable comments about our hotel in particular your thoughtful comments about the service extended to you by our team of dedicated hosts. I will pass on your kind comments to the team, which I am sure, will further motivate them to continue to extend care to our guests.Thank you again for your comments and we do hope that we will have the pleasure of welcoming you back again to Osaka.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Grand Prince Hotel Osaka Bay on 27 Feb 2024
Thank you for taking the time for sharing your recent stay experience at Grand Prince Hotel Osaka bay with us.It was a pleasure to have you staying with us. We do hope you thoroughly enjoyed your stay here in Osaka, and we sincerely hope we will get the privilege to welcome you again very soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Osaka
Stayed for a total of five nights. The hotel is really nice and the staff is very helpful. Buffet breakfast is definitely worth the cost. The hotel will no longer be a Hyatt after July of 2023.
Stayed 4 nights in May 2023

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has the most spaciest rooms of all the hotels I stayed in Japan. The premise is very clean and Eco-oriented. The breakfast buffet is the best. Since the hotel is further away from the Osaka down town, late night room service menu needs to have more options, but this will not diminish my overall rating.
Stayed 3 nights in Apr 2023

6/10 Okay

Min-Mei

The staff does try hard to provide good service - that's the part we like. The part that is inconvenient is that they require hotel guests to get a token from bell desk in order to get on the shuttle to JR OSAKA. Additionally, they require you to make reservation first - that's inconvenient. Another thing we don't like is that we have to use taxi or public transportation to get to the hotel from Kansai airport after 5pm because the direct bus stops at 5pm.
Stayed 13 nights in Apr 2023

10/10 Excellent

Cara, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are friendly and work hard to ensure the guests have what they need. The hotel is kept clean and in good repair. This was our favourite hotel (out of 6) in Japan.
Stayed 3 nights in Mar 2023

10/10 Excellent

Maile

Liked: Staff & service, amenities, property conditions & facilities
This was the absolute perfect place for us to stay while in town for a show at the Intex Center. Friendly staff, great breafast buffet, and so close to the convention center!
Stayed 1 night in Mar 2023

6/10 Okay

Joey

Stayed 2 nights in Mar 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is not too far from Universal Studios Japan.
Stayed 1 night in Mar 2023

10/10 Excellent

Shigeru

Stayed 1 night in Jan 2023

10/10 Excellent

Raymond

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The architecture and the view was nice

10/10 Excellent

GAUTAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!!
Everything was superb
Stayed 5 nights in Oct 2022

10/10 Excellent

alfonso

Stayed 3 nights in Oct 2022

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing garden rooftop pool for the family and for kids . All kinds of floats provided . Great service and warmth across the hotel at every point . Great weekend events like caricature , sunset viewing on the hotels roof , and bread making .
Stayed 1 night in Jul 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Hyatt
Price was reasonable and the fitness facilities were open as well as the executive lounge services. The lounge itself was closed but one of the restaurants was offering the same service so really enjoyed the stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a huge hotel, with a lot of floor and space, the room is good and I stayed for a week.. The staff are so kind, helpful and solve some problems while the coronavirus they did a great job. I will stay there hotel again in the future.
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
As a result of the continuing effects of COVID 19 the hotel seemed very understaffed. Only a single front desk agent was present at any time causing some delays. The restaurant was in a worse state. Long waits for food and drink during the breakfast. However the room service was prompt and delicious and the food overall was quite good. As for the property itself, the rooms where large and spacious with great amenities. The outdoor pool was a wonderful treat for the family! Overall we had a very pleasing stay.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is absolutely perfect.our room is so clean and quiet that we were able to spend comfortably. i wanna stay again.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Regency in Osaka is an amazing hotel. The service is great and the location fantastic.the restaurants are also very very good. If you eat at the Italian restaurant, the pizzas and the strawberry cassata are a must.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. But the pillow is not that comfortable. Also is a bit too far from the CBD
Stayed 1 night in Jan 2020

6/10 Okay

Christina

Business traveller
Liked: Cleanliness, staff & service
The Hyatt Regency Osaka was generally nice (clean, decent restaurant) but I would say it is slightly below my expectations for Hyatt Regency as a brand.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
For conference good - rooms need upgrade
Stayed here for exhibition next store. Very convenient for this purpose. The hotel rooms are large, but have been built a long time ago and do not offer the warm welcoming and comfortable feeling often seen in other Hyatt Regency properties I have experienced. Comforter on bed was thin. Needs upgrade. Staff were friendly, helpful and efficient. Price high for Osaka area, but once again very convenient if attending an event at Conference center.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious hotel rooms with a pool. It is near the port on the route if the New Tram but they also have a shuttle bus to/from Osaka station every 30 mins - pick up a token from the desk to get you on from the hotel to city. No need for a token on the way back. Nice indoor pool. It was opposite a convention centre
Stayed 2 nights in Oct 2019

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

8/10 Good

vernon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

dave

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019

10/10 Excellent

JONGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So great
it was amazing so nice~ great
Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osaka
Very short but enjoyable. Staff were excellent.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staffs.very good breakfast with lots of choices.
Stayed 3 nights in May 2019

6/10 Okay

ChiaChing

Liked: Cleanliness, room comfort
Disliked: Staff & service
Noisy in the morning and need to improve English
1) door man (handling bus to KIX) can not speak English 2) No pre-sell of KIX bus ticket allowed, which can be easily solved to make guests more convenient in planning 3) noisy from the upper floor from 7am
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- lived the fitness center and spa. Only issue is distance from train station. The hotel had a shuttle bus every half hour which helped very much.
Stayed 3 nights in Apr 2019

10/10 Excellent

Najatt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After Booking I looked at the reviews and realised most were negative was really worried. The Honest truth is this Hotel is amazing I don't know what others expect but I am a fussy person especially when it comes to cleanliness. the Hotel room was massive so clean, beds were conferrable and staff were amazingly friendly. The hotel Facilities were great and was so easy to get to everything via shuttle. 100% one of the best hotels I have been to.
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is convenient due to shuttle bus heading to osaka station and airport limousine bus is just right outside the doors.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Ann Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Asia
Like everywhere in Asia, this hotel had restaurant hours that ended early. Bar closed at 10;30, but kindly barkeepers said as long as others were there, we could join for a last call. But, that's Asia. It was Cherry Blossom time and all was magic in the city - locals were happy to see tourists enjoying their beautiful city and tourists thrilled with Mother Nature's Display.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and good transportation to Osaka Station. Improve food variety in Club Lounge.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
staff horrible - rooms mediocre - energy low - when we asked for help - not very receptive
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019