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Reviews of Sotetsu Grand Fresa Osaka - Namba

3.5 out of 5
Sotetsu Grand Fresa Osaka - Namba
1-1-13 Nipponbashi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1055 reviews" "
Rating 8 - Good. 307 out of 1055 reviews" "
Rating 6 - Okay. 104 out of 1055 reviews" "
Rating 4 - Poor. 29 out of 1055 reviews" "
Rating 2 - Terrible. 23 out of 1055 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was friendly & made an effort to try to help us when we had questions. The free breakfast was good. Room is small as expected (note that you cannot open your luggage all the way unless it’s in the bed) you make it work though and it’s not too bad. Location is great close to transit stations & lots of food areas (Dotonbori & Kuromon Market).
Stayed 4 nights in Mar 2024

10/10 Excellent

Misty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the entrance of Dontonburi for food and shopping. The subway is a short walk away to get to Universal Studios, Kyoto or Nara for day trips. A short walk across the main street is the famous Kuromon Food Market for street food. The 7-11 and Lawson is a short walk away as well for drinks and snacks.
Stayed 5 nights in Mar 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms staff very friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Zhideng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Mar 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely gonna recommend to all my friends
Stayed 4 nights in Mar 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

William

Great location right next to subway station, Dotonbori’s night market, Glico sign, and KUROMON fish market. However rooms are a bit dirty also only 3 laundry machines for probably 1,000 rooms.
Stayed 3 nights in Mar 2024

10/10 Excellent

Randal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

8/10 Good

Jamel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jinfu

Liked: Cleanliness, staff & service, property conditions & facilities
very good experience
Stayed 4 nights in Mar 2024

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very helpful. Breakfast was really good. Rooms some places falling apart, need to repair but rooms were nice.
Stayed 5 nights in Mar 2024

8/10 Good

Seung Ri

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but great location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leonardo

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over all just incredible
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was just a short walk from the train lines. Convenient location and walkable to everything. Staff was so friendly. Breakfast included was great.
Stayed 2 nights in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with nice staff. I busy hotel ,and area around it. Very central, and convenient.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Close to train station and Doutonbori.
Stayed 2 nights in Feb 2024
Response from Front  on 2 Mar 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy to hear from you. Thank you again for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

6/10 Okay

Emy

Travelled with group
Liked: Amenities
I liked that it was close to dotonbori and other shopping districts and that there were train stations really close by. I didn’t like that they didn’t give me an alternative to luggage delivery service. I wanted my bags to be sent from Osaka to Haneda airport and all they said was they can’t do it and didn’t provide an alternative solution. They left me all puzzled and stressed. I didn’t like that the room bottom walls were dirty.
Stayed 6 nights in Feb 2024
Response from Front on 2 Mar 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We apologize for the inconvenience caused by the staff's response. We will make improvements to avoid any inconvenience to our customers in the future. We apologize for the inconvenience.We look forward to seeing you again.

10/10 Excellent

Wing Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient, very near the metro station
Stayed 3 nights in Feb 2024
Response from Front on 2 Mar 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. The location has been well received by many customers. Thank you again for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

8/10 Good

Errol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything
Stayed 3 nights in Feb 2024

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Man Kit

Liked: Staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Kimberly, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great,a seamless check-in like in an airport using your passport in a machine and your room card comes out. The room was clean, organized. Small but all hotel rooms across Japan are small, like NY. It was like an Ibis Hotel. Very functional. Has USB plugs too. You can decide to have your room made up or just get towels, using magnet signs No one bothers you. It is across the street from Dotonbori food malls, Near Namba metro stations. I would stay again. :-)
Stayed 3 nights in Feb 2024
Response from Sotetsu Grand Fresa Osaka-Namba on 24 Feb 2024
Thank you for choosing Sotetsu Grand Fresa Osaka-Namba for your stay. We are glad to hear that you have an enjoyable stay in our hotel.We will continue working hard to provide the best service to our guest.We are looking forward to seeing you again.

4/10 Poor

EDMUND, Cupertino

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for 3 nights in Osaka, and the location of the hotel was convenient if you frequently visit dotonbori. However, there were quite a few problems I had with my stay: the Air Conditioner control controls the heater and there was no AC control in my room according to the staff, the wifi was VERY spotty, bathroom had signs of mold, and the blanket was a little dirty during my first night there. Additionally the walls were very thin so you could hear whispers from the other side. While I know it’s located very close to dotonbori, the windows were also very thin and you can hear motorbikes and cars passing by throughout the night. While the hotel do have benefits such as bfast (which you have to buy every morning) and coin laundry (which for some reason made my clothes smell bad…), the overall condition of the property is definitely showing its age
Stayed 3 nights in Feb 2024
Response from Sotetsu Grand Fresa Osaka-Namba on 24 Feb 2024
Thank you for choosing Sotetsu Grand Fresa Osaka-Namba for your stay. We are sorry to hear about your unpleasant experience and we will work hard to improve our housekeeping service and other facilities in order to provide a comfortable environment to our guests.

10/10 Excellent

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this hotel as the location is so convenient, but the room abit small
Stayed 2 nights in Feb 2024
Response from Sotetsu Grand Fresa Osaka-Namba on 24 Feb 2024
Thank you for choosing Sotetsu Grand Fresa Osaka-Namba for your stay. We are glad to receive your valuable comments and we will do our best keep providing the best service to our guests. We are looking forward to seeing you again.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this was only a few minutes from the metro and steps to Domburi street.
Stayed 2 nights in Feb 2024
Response from front on 17 Feb 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy to hear from you. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

10/10 Excellent

AKIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient locations
Stayed 2 nights in Feb 2024
Response from front on 17 Feb 2024
Konotabiha Sōtetsu gurandofuressa Ōsaka Nanba ni go shukuhaku itadaki makotoni arigatōgozaimasu. Okyakusama ga kaiteki ni sugosa reta sōde watakushidomo mo taihen ureshiku omoimasu. Mata oisogashī-chū kuchikomi o tōkō itadaki makotoni arigatōgozaimasu. Mata no go riyō omachi shite orimasu.さらに表示110 / 5,000翻訳結果翻訳の結果Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy to hear that you enjoyed your stay with us. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect spot literally a 2 minute walk to the entertainment area of Dotonbori. If you’re after dining, street food and the Glico sign (among many other things) this is the area for you. Despite that the soundproofing works terrifically. The staff were all very friendly and helpful and the room was nice albeit small (which is to be expected). Would definitely stay again.
Stayed 6 nights in Feb 2024
Response from Sotetsu Grand Fresa Osaka-Namba on 24 Feb 2024
Thank you for choosing Sotetsu Grand Fresa Osaka-Namba for your stay. We are glad to hear that you have a pleasant stay in our hotel. We will continue working hard to provide a comfortable environment to our guests. We are looking forward to seeing you again.

10/10 Excellent

Marlena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer rooms and good breakfast
Stayed 2 nights in Jan 2024
Response from front on 12 Feb 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy to hear that our customer was satisfied. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

8/10 Good

Kathleen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Located near the bustling Namba area, this was a great location that was walkable to Namba and to transit stations. Self check-in/out was pretty straight forward, but there's always hotel staff on hand if you have problems. Hotel amenities were really good! They had bath salts, all types of face cream and hair serums. Only complaint was that our room fridge was definitely not working and it had a rotten food smell.
Stayed 2 nights in Jan 2024
Response from FRONT on 10 Feb 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba.Thank you for your evaluation.We look forward to seeing you again.front

6/10 Okay

LORNA

Liked: Staff & service, property conditions & facilities
the bath tab is filty
Stayed 4 nights in Feb 2024
Response from FRONT on 10 Feb 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We sincerely apologize for the inconvenience caused to our customers. Thank you very much for your valuable feedback.We look forward to seeing you again.

8/10 Good

PHYO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

AKIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from FRONT on 12 Feb 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. We are very happy to hear that our customer was satisfied. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

10/10 Excellent

Win Thandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lihwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Dotonbori Street and Osaka Metro stations and convenience stores. This is a great hotel option even for a family like us with a toddler.
Stayed 3 nights in Jan 2024
Response from フロント on 28 Feb 2024
Thank you for choosing Sotetsu Grand Fresa Osaka-Namba for your stay. We are glad to receive your valuable comments and we will do our best keep providing the best service to our guests.

6/10 Okay

Jeff

Stayed 3 nights in Jan 2024

6/10 Okay

Kyla Kahealani

Stayed 4 nights in Jan 2024

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel you want to get if you want to be up and in front of the Dotonburi area, being just a couple minutes away from the Ebisubashi Bridge makes your nighttime exploration of the greater Namba area an amazing experience. My only gripe is that it is next to busy areas, so it'll be noisy. The hotel has amazing views from the upper floors, but not so much on the lower floors, so plan accordingly. Overall, an excellent choice for the area!
Stayed 3 nights in Jan 2024
Response from Reception LI on 30 Jan 2024
Thank you for your detailed review!We're thrilled to hear that you found our hotel to be an excellent choice for its proximity to Dotonbori and the convenience of being just a couple of minutes away from Ebisubashi Bridge. We appreciate your feedback regarding the potential noise due to the hotel's proximity to busy areas. We understand that this affects some guests' comfort and will continue to work on ways to minimize any disturbances.Additionally, it's fantastic to know that you appreciated the amazing views from the upper floors, and we'll make sure to accommodate your preferences when planning future stays.Thank you again for choosing our hotel, and we look forward to welcoming you back for another amazing experience in the area. If you have any further comments or requests, please feel free to reach out to us.Warm regards,

4/10 Poor

Adrian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 5 nights in Jan 2024

10/10 Excellent

Vince

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Receptionist on 10 Jan 2024
We hope that you will enjoy your stay at our hotel again when you visit Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued patronage in the future and to welcoming you again soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in the hotel, location is 5 stars 5mins walk to Dotonburi. Staff was very helpful, our daughter left her bag at a dinner place in Kobe and they help us to communicate with the restaurant and have the bag shipped back to us. The only downside of the hotel is the soundproofing is weak, we can hear other guests walking/talking at the corridor, can even hear next door bathing when they use the shower. Other than that, it is a great hotel!
Stayed 7 nights in Dec 2023
Response from Sotetsu Grand Fresa Osaka Namba on 14 Jan 2024
We sincerely thank you for coming at Hotel Sotetsu Grand Fresa Osaka Namba and also for writing a review in your precious time.Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent.Thank you very much

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from フロント on 10 Jan 2024
We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel. We hope that you will enjoy your stay at our hotel again when you visit Osaka.We will continue to do our best to provide a comfortable and relaxing stay for all our guests.We look forward to your continued patronage in the future and to welcoming you again soon.

6/10 Okay

Rie

Travelled with family
Liked: Staff & service
朝ごはんが色々あってよかったです。バスルームは掃除をしてありますが古さを感じて、シャワーカーテンがちょっとかび臭かったです。
Stayed 1 night in Dec 2023
Response from Sotetsu Grand Fresa Osaka Namba on 14 Jan 2024
この度は私共、相鉄グランドフレッサ大阪なんばにご宿泊頂き誠に有難く厚く御礼申し上げます。貴重なお時間に、ご滞在のご感想をご投稿いただき重ねて感謝申し上げます。ご感想を拝読し、この度のご宿泊でも快適にお過ごしいただけたご様子に安堵し、私共も大変嬉しく存じます。また、温かいお言葉もいただくことができ、恐縮ながらも誠に光栄でございます。これからも館内衛生管理を強化しながら、ご来館いただいた全てのお客さまにお喜びいただける贅沢で優雅なお時間をご提供できるよう、いただきましたお言葉を励みに一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。お客さまのまたのご来館を、スタッフ一同心よりお待ち申し上げております

10/10 Excellent

Gumaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MAN ON MAN! The service at this hotel is STELLAR. I had the unfortunate experience of losing my cell phone and the staff went above and beyond to help me. If and ever I return to Osaka, I will be booking here without a doubt. God bless the staff! The hotel was perfect as well, just the right amount of space for a solo traveler.
Stayed 4 nights in Dec 2023
Response from FRONT on 10 Jan 2024
Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba. Thank you very much for staying at our hotel.I am very grateful for your kind words.All of our employees will continue to work hard to provide better service.We look forward to seeing you again.All the front desk staff

4/10 Poor

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is very busy, and in a great area. That’s all it’s got going for it. The elevators take forever to come - the WiFi shuts down constantly - and their laundry area was gross and for some reason always full of clothes but not running because they let people leave their clothes in the machines for hours on end without picking them up. Location wise, you’re right next to the best area.
Stayed 4 nights in Dec 2023
Response from Sotetsu Grand Fresa Osaka Namba on 14 Jan 2024
We sincerely thank you for coming at Hotel Sotetsu Grand Fresa Osaka Namba and also for writing a review in your precious time.The staff and I would like to thank you for choosing our place during your precious time here.The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 相鉄グランドフレッサ大阪なんば on 12 Dec 2023
この度は相鉄グランドフレッサ大阪なんばにご宿泊いただきまして誠にありがとうございます。次回のご来館を心よりお待ちしております。

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Dec 2023
Response from フロント on 12 Dec 2023
Thank you very much for staying at our hotel.We would also like to thank you for taking your valuable time to post your impressions of your stay.We are very happy to read your feedback and to see that you enjoyed your stay with us.The view from our guest rooms has been well-received by many of our guests, and we are happy to hear that they were happy with them.We will continue to strengthen our in-house hygiene management and work even harder to ensure that all our customers are happy when they visit.All of our staff members look forward to your next visit.Sotetsu Grand Fresa Osaka Namba

6/10 Okay

Wendy

Travelled with family, Travelled with group
Liked: Staff & service
A very basic hotel that serve your needs if location is more important to you. It is right next to Dotonbori, otherwise don’t expect too much. The hotel is very minimal and slightly outdated. The spread at breakfast was quite nice. If you are a light sleeper, this is also not for you since it’s near Dotonbori, you hear sirens all the time.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from 相鉄グランドフレッサ大阪なんば on 12 Dec 2023
この度は相鉄グランドフレッサ大阪なんばにご宿泊いただきまして誠にありがとうございます。次回のご来館を心よりお待ちしております。