Hot springs

Reviews of Hotel Keihan Universal Tower

3.5 out of 5
Hotel Keihan Universal Tower
6-2-45, Shimaya, Konohana-ku, Osaka, Osaka-fu

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1009 reviews" "
Rating 8 - Good. 329 out of 1009 reviews" "
Rating 6 - Okay. 122 out of 1009 reviews" "
Rating 4 - Poor. 33 out of 1009 reviews" "
Rating 2 - Terrible. 11 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Front staff Okada on 27 Mar 2024
Thank you for staying at Hotel Keihan Universal Tower.We are very happy that you chose our hotel out of many hotels.Did you enjoy your trip?I would be happy if I could help you make some memories.We are glad to hear that you were satisfied with your stay.We will continue to strive to provide comfortable rooms.Please stay at our hotel the next time you visit the park.We look forward to the day when we can meet again.Thank you for your post.

10/10 Excellent

Melodie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are coming again next year!
Stayed 4 nights in Mar 2024
Response from Hotel Keihan Universal Tower Okada on 25 Mar 2024
Thank you very much for staying at Hotel Keihan Universal Tower.We are very happy to hear that you enjoyed your stay with us.We will continue to work even harder to satisfy our customers.Please use our hotel the next time you go to USJ.All of our staff members are looking forward to the day when we can meet our customers again. Thank you for taking time out of your busy schedule to post.

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We liked it for the convince and thought it could of had some work done
Stayed 2 nights in Mar 2024
Response from Hotel Keihan Universal Tower Okada on 25 Mar 2024
Thank you very much for staying at Hotel Keihan Universal Tower. I am very happy to receive your compliments again.So that our customers will want to use us again and againWe will continue to make efforts, so please use our hotel again. We look forward to the day when we can meet with our customers. Thank you for your post.

8/10 Good

Jordan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of the location to the station and the park were great! The room was clean and quiet, however the bed was the hardest we slept on in our whole trip - which felt a little rough after a day at the park. All the staff we encountered were kind, helpful, and check in/ out went smoothly.
Stayed 2 nights in Mar 2024
Response from Hotel Keihan Universal Tower Okada on 23 Mar 2024
Thank you very much for staying at Hotel Keihan Universal Tower. Did you have a good time during your stay? Our hotel is located right in front of the station and is close to a convenience store, so it is very popular with many customers.We will continue to do our best to become a beloved hotel, so if you have another opportunity, please use our hotel again.All of our staff are looking forward to your visit.Thank you for your post.

10/10 Excellent

Grace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect location for visiting Universal Studios Japan.
Stayed 2 nights in Jan 2024
Response from Front staff Okada on 7 Mar 2024
Thank you very much for using Hotel Keihan Universal Tower.We would also like to thank you for choosing our hotel among the many hotels available. Our hotel is close to USJ and City Walk, and has received favorable reviews from many customers regarding its location.We also hope that you will use our hotel when you come to Osaka or USJ.Thank you for taking time out of your busy schedule to post.

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and very helpful. There are good places to eat inside the hotel and outside. The room was very clean and well taken care of, and the maid service did a great job. And oh yeah if you love a great shower the water pressure was very strong!
Stayed 3 nights in Feb 2024
Response from Hotel Keihan Universal Tower Okada on 4 Feb 2024
Thank you for staying at Hotel Keihan Universal Tower. We hope you had a comfortable stay.Our hotel is located approximately 1 minute walk from the park, so we hope you were able to enjoy the park without worrying about your time. The convenience of this location, with plenty of nearby shops for shopping, is one of the attractions of our hotel. I am very happy to hear that this trip was a great memory for you. Please come visit us again the next time you visit the park. We look forward to seeing you again. Thank you for your post.

10/10 Excellent

Cameron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is basically located at the exit to the universal train station. Lots of places to eat in the precinct and only about 200m to front gates to universal. Would be good if they had 1 bedroom rooms so families could keep smaller kids separate to avoid very early bedtime, but other than that very happy. Great view but rooms don’t really face the park
Stayed 1 night in Jan 2024
Response from Front staff Okada on 31 Jan 2024
This time at Hotel Keihan Universal TowerThank you very much for staying with us. And thank you very much for your valuable opinion.We will take customer feedback into consideration in the future and strive to improve every day. Your next stay, all the staffWe'll be waiting for your visit sincerely.

8/10 Good

Soo Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and late check out if you are going to universal studios.
Stayed 3 nights in Jan 2024
Response from Front staff Okada on 29 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower. We would be happy if we were able to help you create some fun memories with your family.Also, I'm very happy to hear that you enjoyed your time at Universal Studios Japan.We are very happy to hear that you enjoyed your stay with us and that you enjoyed your stay with us.All of our staff will continue to strive to improve our services, aiming to be a hotel that is loved by everyone.Please come to Universal again on your day off. We look forward to seeing you. Thank you for your post.Front staff Okada

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to universal studio and train station.
Stayed 3 nights in Jan 2024
Response from Hotel Keihan Universal Tower Okada on 27 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower.We are very happy that you chose our hotel out of many hotels.Did you enjoy your trip?I would be happy if I could help you make some memories. Thank you again for your compliments about our room. Regarding the dryness of the room, we will do our best to improve it in the future.Our hotel is located about a 2-minute walk from the park, so we hope you can enjoy the park to the fullest without worrying about your time.One of our hotel's charms is its convenient location, where you can quickly return to the hotel and take a rest even after playing in the cold.Please stay at our hotel the next time you visit the park. We look forward to seeing you. Thank you for your post

8/10 Good

Ellie, Tustin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay at the end of our trip since we went to Universal Studios Japan. The train station was right next door, and Citywalk had plenty of options for dining and shopping. There were also several convenience stores neary, as well as a Starbucks. We plan to stay here again when visiting USJ with friends.
Stayed 2 nights in Jan 2024
Response from Hotel Keihan Universal Tower Okada on 27 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower with your family.We would also like to thank you for choosing our hotel out of many hotels.We are glad to hear that you were satisfied with your stay.Regarding the location, it is close to the station and USJ, and has been well received by everyone, so after playing at USJ,We are glad that you were able to spend a relaxing time at our hotel.All of our staff will continue to work hard so that we can receive your compliments the next time you use our hotel. We look forward to seeing you again. Thank you for taking time out of your busy schedule to post.Front staff Okada

10/10 Excellent

May

Stayed 2 nights in Jan 2024
Response from フロントスッタッフ 岡田 on 2 Feb 2024
この度はホテル京阪ユニバーサル・タワーにご宿泊頂き誠に有難う御座います。また数ある宿泊施設の中から当ホテルをお選び頂きましたこと重ねて御礼申し上げます。ごゆっくりお過ごし頂けたとのことで大変嬉しく、スタッフ一同でご投稿拝見致しました。今後も皆様に愛されるホテルを目指し精進して参りますのでまた大阪にお越しの際はぜひお立ち寄り下さいませ。お忙しい中ご投稿有難う御座いました。

10/10 Excellent

Fontain

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!! Everyone was so nice and courteous.
Stayed 2 nights in Dec 2023
Response from Hotel Keihan Universal Tower Okada on 9 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower. We are very honored that you chose our hotel out of many hotels. We are happy to be able to help you create wonderful memories of your trip. Our staff will continue to work together as one to provide better service.We apologize for the inconvenience, but we hope you will consider staying with us again. We look forward to meeting you.Last but not least, thank you for taking the time out of your busy schedule to post.Hotel Keihan Universal Tower Okada

8/10 Good

Chao-Yen

Stayed 2 nights in Dec 2023
Response from フロントスッタッフ 岡田 on 9 Jan 2024
この度はホテル京阪ユニバーサル・タワーにご宿泊頂き、誠に有難う御座いました。たくさんお褒めの言葉ありがとうございます。ご滞在中はゆっくりお過ごし頂けたようで、大変嬉しく思います。当ホテルはUSJから近く、近隣にはシティウォークという商業施設もある為、多くのお客様からご好評頂いております。コインランドリーに関しては、お答えできるように、今後の検討課題とさせて頂きます。貴重なご意見ありがとうございました。今後もより一層ご満足頂けるホテルを目指してスタッフ一同精一杯努めて参ります。またUSJへお越しの際はぜひ当ホテルをご利用下さいませ。スタッフ一同心よりお待ちしております。お忙しい中、ご投稿有難う御座いました

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip with teen.
Great location hotel with Onsen Spa (public bath) . The Spa is not free (2150yen per person /available to use the bath from 3pm to 1am and next early morning from 5am to 8:30am/ the fee includes one ice cream or a glass beer or juice). Please read and find out the Japanese public bath rules if you feel uncomfortable. It’s definitely better to know the onsen spa rules and manners before hand (public bath manners) The spa is on 31st floor with absolutely beautiful views. This hotel located just one minute by foot from Universal City Station. Just to be careful when you use Google maps, you better to search from the station name than the hotel name, as google map told us to get off one stop before Universal City Station and Google took us to the wrong place. On our arrival, we had to walk quite far and made mistake. Also there’s no Universal Studios Station, so when you buy train tickets in English language you must type Universal City Station. and restaurants and shops are opposite the hotel. A convenience store just next to the entrance door. Only 3-5 minutes walk to Universal Studios Japan. Unfortunately, this hotel doesn’t have packed breakfast services. We asked the staff but the answer was not helpful, the earliest breakfast starts from 6:45am. No packed lunch. Our room was on 23rd floor with USJ views. Spacious space in our room compared to standard Japanese hotel. Great for the 3 of us.
Stayed 3 nights in Dec 2023
Response from Front staff Okada on 9 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower.I am very happy to read that you were very satisfied with your stay.We will continue to not be content with the words of praise and posts that satisfy our customers.All of our staff will spare no effort to improve themselves.We hope that you will stay at Hotel Keihan Universal Tower again.We look forward from the bottom of my heart.Thank you for using our service.Front staff Okada

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from ホテル京阪ユニバーサル・タワー 岡田 on 7 Feb 2024
この度はホテル京阪ユニバーサル・タワーをご利用頂きまして、誠にありがとうございます。また、数あるUSJのオフィシャルホテルの中から何度も当ホテルをご利用頂き、重ね重ねお礼申し上げます今回の旅行はいかがでしたでしょうか。お客様の旅行も思い出に少しでも携わる事ができ、大変嬉しく思います。私共もまたお客様とお会い出来るのを心からお待ちしておりますので、その際は是非また旅行のお手伝いをさせて頂きたいと思います。今後とも皆様に愛されるホテルを目指し、スタッフ一同精進して参ります。お忙しい中ご投稿頂き、誠にありがとうございました。

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location to Universal Studios, amazing staff, very clean. Great hotel. Will definitely book again.
Stayed 2 nights in Dec 2023
Response from OKADA on 9 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.We hope you were able to relax during your stay.Our hotel is close to USJ and adjacent to a convenience store, so it has been well received by many customers.Please also use our hotel when using USJ. All the staff are looking forward to seeing you.Thank you for taking time out of your busy schedule to post.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from ホテル京阪ユニバーサル・タワー 岡田 on 7 Feb 2024
この度はホテル京阪ユニバーサル・タワーをご利用頂きまして、誠にありがとうございます。また、数あるUSJのオフィシャルホテルの中から何度も当ホテルをご利用頂き、重ね重ねお礼申し上げます今回の旅行はいかがでしたでしょうか。お客様の旅行も思い出に少しでも携わる事ができ、大変嬉しく思います。私共もまたお客様とお会い出来るのを心からお待ちしておりますので、その際は是非また旅行のお手伝いをさせて頂きたいと思います。今後とも皆様に愛されるホテルを目指し、スタッフ一同精進して参ります。お忙しい中ご投稿頂き、誠にありがとうございました。

6/10 Okay

Robert

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hotel furnitures are outdated. Bed and pillows are not comfortable. Receptionists barely speak English. Hotel location is great though. Very close to Universal Studios and lots of food shops around. Also, train station is just around the corner.
Stayed 6 nights in Nov 2023
Response from Front staff Okada on 9 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.We would also like to thank you for using our hotel frequently.We hope you had a relaxing time during your stay.Our hotel is close to USJ and has a commercial facility called City Walk, which has been well received by many customers.All of our staff will continue to do their best to provide even greater customer satisfaction.Also, please use our hotel when you come to USJ. All the staff are looking forward to seeing you.Thank you for taking time out of your busy schedule to post.Front staff Okada

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with easy access from city & airport
Big room for family of 4. Requested for park facing and was provided for. Microwave oven, ice maker and vending machine foe drinks are found on every floor near the lift. Was given premium breakfast on the 32nd floor for 2 out of the 3 days stay, with 1 normal breakfast at the restaurant on lvl 3. Universal Citywalk and Universal City train station was at the doorstop at lvl 3. Luggage lockers was provided for when you checked in early and also when you checked out. A pleasant stay with easy access to amenities and USJ.
Stayed 3 nights in Dec 2023
Response from Front staff Okada on 9 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.All of our staff are happy that you have chosen Hotel Keihan Universal Tower again from among the many hotels available.All of our staff are very happy to hear that you enjoyed your stay with us.We will continue to do our best to further satisfy our customers, so please use our hotel again the next time you visit.Thank you for taking the time out of your busy schedule to post.Front staff Okada

10/10 Excellent

YEO PAO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tallest hotel near universal studio Japan.
Stayed 2 nights in Nov 2023
Response from Front staff Okada on 9 Jan 2024
Thank you very much for using Hotel Keihan Universal Tower.Our employees are also very happy to see that our customers were satisfied.We look forward to welcoming you back to Hotel Keihan Universal Tower the next time you visit.Thank you for using our service.Front staff Okada

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but take the train
Location: Pro: Located next to the exit of the JR train station. It's about 400m to the front gate of Universal Studios, and in the heart of Universal city. Con: Not car friendly getting there, so take the train. Hotel: Pro: Rooms were clean, wifi speed was good. Tallest of all the hotels. Staff was amazing! Con: Hotel Restaurant meals were delicious, but were a little over-priced, and so was the parking. Elevators were limited, so expect long wait times or stopping at each floor during peak times. Summary: Highly Recommend. Will stay at again, recommend taking the train if possible.
Stayed 3 nights in Nov 2023
Response from Hotel Keihan Universal Tower Okada on 11 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.Did you enjoy the park? The Christmas event has also begun,We hope that you enjoyed the even more colorful atmosphere of the park and surrounding facilities.We hope this will be a wonderful Christmas memory for everyone.We are very happy to receive so many compliments regarding your stay.We look forward to seeing you again.Last but not least, thank you very much for taking the time out of your busy schedule to post.Hotel Keihan Universal Tower Okada

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Short easy walk to Universal Studios. Breakfast was great. Service is incredible.
Stayed 5 nights in Nov 2023
Response from Hotel Keihan Universal Tower Okada on 11 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.We are very happy to hear that you enjoyed your stay with us.I am relieved to hear that you enjoyed your stay at USJ during your trip.Christmas events are being held at this time of year. Did you enjoy them?We would also like to thank you again for your compliments regarding our breakfast and dinner.Did you like the menu? We have a wide variety ofThis is one of our hotel's pride.I am relieved that you were satisfied

10/10 Excellent

Yan Yan, Aiea

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family friendly place for tourists that want to visit universal studios Japan. It’s quite spacious for Japan hotel rooms and we were able to sleep 5 people. The one thing I’d say is to bring your own pillow because their pillows are flat and filled with beads and it’s uncomfortable. But other than that, we had a great time.
Stayed 11 nights in Nov 2023
Response from Front staff Okada on 9 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.We are very happy to hear that you were satisfied with your stay.We would like to thank you again for your many compliments.In addition, our hotel is within walking distance to USJ and has plenty of commercial facilities, so it is very popular with other guests.All of our staff will continue to work hard to ensure that the next time you stay with us, you will be able to say that you were very satisfied with your stay.Please come visit our hotel again.We look forward to seeing you again. Thank you very much for taking the time out of your busy schedule to post.Front staff Okada

10/10 Excellent

Ricardo, Hagatna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really Great place, everything near by, dinning, shopping, train station. Vey busy everyday, late afternoon around 3-4pm buses full of students about 300 would check in and every morning around 8-830am they would check out. This is where the elevators are hard to get into.
Stayed 4 nights in Nov 2023
Response from Hotel Keihan Universal Tower Okada on 11 Jan 2024
This time at Hotel Keihan Universal TowerThank you very much for staying with us.We would also like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback.Were you satisfied with your stay?I would appreciate it if I could be of some help.In addition, we will spare no effort to improve upon the opinions we receive from our customers, so we look forward to welcoming you back to Hotel Keihan Universal Tower the next time you are in Osaka. Thank you for using our service.Hotel Keihan Universal Tower Okada

10/10 Excellent

Yi Shen

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from ホテル京阪 ユニバーサル・タワー 岡田 on 11 Jan 2024
この度はホテル京阪ユニバーサル・タワーにご宿泊賜りまして誠にありがとうございます。またお喜びのコメントを頂戴し大変恐縮いたしております。スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Laura, Swansea

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel was beautiful everywhere except inside the guest rooms. We found a huge dirty patch on the floor which could easily have been cleaned up. There were coffee stains on the walls under the desk. The carpet next to the bed smelled of beer. Maybe we were unlucky but the room had not been cleaned properly. We were unable to communicate our problems with the staff as we didn't speak the language so we had to stay in the dirty room. It was a shame because otherwise the hotel was very good. Lovely staff, incredible location. We stayed on the 17th floor and could hear the noise from the Halloween events going on at the city walk so if you want a peaceful nights sleep, ask for a high floor.
Stayed 1 night in Oct 2023
Response from Front staff Okada on 11 Jan 2024
Thank you for using Hotel Keihan Universal Tower.However, we regret that there were a number of things that we did not take care of during your stay, which ended up ruining your trip.We apologize for any inconvenience caused to you in terms of service and cleaning.We would like to take a moment to think about the points in which our guests were not satisfied, and we hope that next time we can provide services that will leave them with a smile on their faces.We will make every effort to prevent something like this from happening again in the future.Please do not hesitate to use us again next time.Thank you for your comments and comments.We also look forward to meeting our customers.Front staff Okada

10/10 Excellent

Mishari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the train station and universal studio gate and citywalk. قريب جدا من محطة القطار وكذلك من بوابة يونيفرسال ومحلاته
Stayed 3 nights in Sep 2023
Response from فندق كيهان يونيفرسال تاور أوكادا on 11 Jan 2024
شكرا لك على البقاء معنا هذه المرة.أشكرك مرة أخرى على كلمات الثناء الرقيقة.الكلمات الدافئة من عملائنا هي أعظم تشجيع لنا.نود أيضا أن نشكرك على تحياتك فيما يتعلق بموقعنا.يقع فندقنا على بعد مسافة قصيرة سيرا على الأقدام من المحطة، بحيث يمكنك الوصول بسهولة إلى مدينة أوساكا والاستمتاع بمشاهدة المعالم السياحية في أوساكا وكذلك المنتزه.هذا الموقع هو أحد عوامل الجذب في فندقنا.نأمل أن تستخدم فندقنا في المرة القادمة عندما يسافر نفس الأربعة منكم معا.سيواصل جميع الموظفين العمل الجاد.شكرا لك على تخصيص بعض الوقت من جدول أعمالك المزدحم للنشر.فندق كيهان يونيفرسال تاور أوكادا

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Close to USJ.
Stayed 2 nights in Oct 2023
Response from Front staff Okada on 11 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower.We are very happy that you chose our hotel out of many hotels.Did you enjoy your trip?I would be happy if I could help you make some memories. Thank you again for your compliments about our room. Regarding the dryness of the room, we will do our best to improve it in the future.Our hotel is located about a 2-minute walk from the park, so we hope you can enjoy the park to the fullest without worrying about your time.One of our hotel's charms is its convenient location, where you can quickly return to the hotel and take a rest even after playing in the cold.Please stay at our hotel the next time you visit the park. We look forward to seeing you. Thank you for your post.Front staff Okada

10/10 Excellent

Seongsu

Stayed 2 nights in Sep 2023
Response from フロントスタッフ 岡田 on 11 Jan 2024
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂き、ありがとうございます。また数あるホテルから当ホテルをお選び頂けました事、大変嬉しく思います。ご旅行中は、満喫できましたでしょうか?少しでもお思い出作りのお手伝いができましたなら幸いです。またお部屋もお褒め頂きありがとうございます。お部屋の乾燥につきましては、今後改善できる様に努めて参ります。当ホテルはパークから徒歩約2分の距離にございますので、お時間を気にせずに目一杯パークをお愉しみ頂けた事かと存じます。また寒い中、たくさん遊ばれた後でも、すぐにホテルに戻ってお休み頂ける立地の良さは当ホテルの魅力の一つです。次回パークにお越しの際は当ホテルにご宿泊ください。お会い出来る日をお待ちしております。ご投稿ありがとうございました。フロントスタッフ 岡田

8/10 Good

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the only thing lacking is a laundry they only have dry cleaning.
Stayed 4 nights in Sep 2023
Response from Front staff Okada on 11 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. Thank you again for your kind words of compliment.I'm glad to hear that you had a relaxing time.The warm words from our customers are the greatest encouragement to us.We will continue to strive to improve and live up to the words we received.We look forward to seeing you again.Thank you for your post.Front staff Okada

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2023
Response from ホテル京阪 ユニバーサル・タワー 岡田 on 11 Jan 2024
このたびはホテル京阪ユニバーサルタワーをご利用いただきまして誠に有難うございます。また、お褒めのお言葉を頂戴いたしまして大変恐縮しております。これからもより快適な滞在を提供させていただけるよう、設備・サービスの向上を心掛けて参ります。また、近いうちにお目にかかれます事を従業員一同お待ち申し上げております。

10/10 Excellent

Yonggeun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotels for usj
Good hotel. Good location. Perfect for usj. Breakfast soso, but not bad.
Triple room
Triple room
Triple room
Stayed 3 nights in May 2023
Response from Hotel Keihan Universal Tower Okada on 11 Jan 2024
This time at Hotel Keihan Universal TowerThank you very much for staying with us.We would also like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback.Were you satisfied with your stay?I would appreciate it if I could be of some help.In addition, we will spare no effort to improve upon the opinions we receive from our customers, so we look forward to welcoming you back to Hotel Keihan Universal Tower the next time you are in Osaka. Thank you for using our service.Hotel Keihan Universal Tower Okada

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Perfect!
Stayed 2 nights in Sep 2023
Response from Front staff Okada on 11 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower.We are very happy to receive your compliments. Did you enjoy your trip this time?All of our staff members were very happy to hear that you called it perfect.'' We will continue to work hard to live up to your kind words. We hope that you will stay at our hotel again when you come to Osaka.Thank you for taking time out of your busy schedule to post. Front staff Okada

2/10 Terrible

Yuzo

Stayed 2 nights in Sep 2023
Response from ホテル京阪ユニバーサル・タワー 岡田 on 12 Jan 2024
この度は、ホテル京阪ユニバーサル・タワーへご宿泊頂き、誠にありがとうございます。また、ご丁寧なご投稿を賜り重ねて御礼申し上げます。お褒めのお言葉にスタッフ一同大変励みとさせていただいており嬉しく思います。これからも、ますます邁進して参る所存でございますので、大阪へお越しの際には、是非当館をご利用くださいますようお願い申し上げます。またのお越しを心よりお待ちしております。

10/10 Excellent

Miyuki

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ホテル京阪ユニバーサル・タワー 岡田 on 12 Jan 2024
この度は、ホテル京阪ユニバーサル・タワーへご宿泊頂き、誠にありがとうございます。また、ご丁寧なご投稿を賜り重ねて御礼申し上げます。お褒めのお言葉にスタッフ一同大変励みとさせていただいており嬉しく思います。これからも、ますます邁進して参る所存でございますので、大阪へお越しの際には、是非当館をご利用くださいますようお願い申し上げます。またのお越しを心よりお待ちしております。

8/10 Good

Brandi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Tokyo Trip was our primary stay for 2 weeks for our vacation to Japan. It was clean, easy to check in and out, close to the Nishi-Nippori train station, spacious(enough), completely functional, affordable, and relatively quiet. That being said, it is next to a train line that does ramble through often. The room does a decent job muting the sound, but it's not perfect so if you are bothered by noise at all in your hotel room, this wouldn't be for you. We had two full beds and one traditional tatami bed, which did work for the 3 of us adults staying for the duration. Walking space was a little limited with our luggage cases. There's laundry on the 2nd floor, but only handles very small loads and takes a bit of time. It got us through. Honestly, I'd probably stay again, just likely would use a close-by laundromat instead. :) They will hold your luggage before check in and after check out, so for us on the last day where check out was at 11am but our flight didn't leave until 8pm, it was a nice benefit. If you arrive before their 9am opening time like we did on day onr, there are coin lockers at the train station down the street. Tons of food options around the hotel, a tattoo-friendly onsen as well not far away, and you're about 15-20 minutes from Tokyo Station. All in all, it's a pretty great stay. :) Thanks for taking good care of us!
Stayed 2 nights in Aug 2023

10/10 Excellent

YUET FU EVA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Aug 2023
Response from Front staff Okada on 11 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower. We are very humbled to receive your compliments again. We will continue to strive to further improve our services and make sure that as many customers as possible feel energetic and satisfied. Thank you for your continued patronage.

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
We liked that it was close to transportation, many restaurants nearby. We did not like that the room was small for 3 people with too much furniture in it. Also after the first evening of seeing the nice night view from our window, the window got fogged up and we could not see out, this was brought to the staff’s attention in the lobby and was not resolved depriving us of seeing the nice view, plus the rugs had a musty smell in the hallway.
Stayed 7 nights in Jul 2023

4/10 Poor

Joan

Stayed 2 nights in Aug 2023
Response from ホテル京阪 ユニバーサル・タワー 岡田 on 12 Jan 2024
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂き、ありがとうございます。ごゆっくりお過ごし頂けましたでしょうか。立地はお気に召して頂け何よりです。ご投稿頂きました様に、当ホテルは駅まで徒歩すぐの距離にございますので、大阪市内観光にも大変便利な立地となっております。またパークまでも徒歩約2分の距離にございますので、お時間を気にせずに目一杯パークをお楽しみ頂けたかと存じます。次回もまた当ホテルをお選び頂けますと幸いです。またお会い出来る日をお待ちしております。ご投稿ありがとうございました。ホテル京阪 ユニバーサル・タワー 岡田

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
View not good
Stayed 2 nights in Jul 2023
Response from Front staff Okada on 11 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower. I am very happy to receive your compliments again. We will continue to strive to further improve our facilities and services. We look forward to your continued patronage of Hotel Keihan Universal Tower. Front staff Okada

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023
Response from Hotel Keihan Universal Tower Okada on 12 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. Thank you again for your compliments. We will continue to strive to further improve our services so that you can spend your time with peace of mind. We look forward to serving you again.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great choice for anyone who is going to Universal Studios Japan and doesn’t have a car. It is super close to the train station and very close to the park itself. I accidentally made the reservation for the wrong day and they were so helpful and efficient in allowing me to change my reservation without any penalty. The staff were friendly and incredibly honest; my son had accidentally left one of his AirPods in the room after we checked out. When we inquired about it, they returned it, and also returned some change we had left behind. My only issue with the room was that it required a key card to use all the lights. There was no way to just turn the bathroom light on without having to turn all the main lights on, so it made going to the bathroom in the middle of the night a bit tricky, otherwise we were very pleased with our stay, and would do it again in a heartbeat!
Stayed 1 night in Jul 2023
Response from Front staff Okada on 9 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.It seems that you had a relaxing time in your room, and we were also very happy to see that you enjoyed a lot of breakfast in preparation for your trip to USJ.We would also like to thank you for your valuable feedback.In order to ensure that all our customers are satisfied and have fun even before they go out, we will continue to make improvements based on the wonderful opinions we have received from our customers.Please continue to use our hotel.All of our staff are looking forward to seeing you again.Thank you for your valuable opinions and posts despite your busy schedule.Front staff Okada

8/10 Good

Jaret

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access USJ
Stayed 1 night in Jul 2023
Response from Hotel Keihan Universal Tower Okada on 13 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. I hope you had a good time.We are glad that you liked the location. As you mentioned, our hotel is located within walking distance from the station, making it a very convenient location for sightseeing in Osaka. The park is also about a 2 minute walk away, so we hope you can enjoy the park to the fullest without worrying about your time.We hope that you will choose our hotel again next time. We look forward to seeing you again. Thank you for your post.

8/10 Good

Pak Tao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants around.
Stayed 3 nights in Jul 2023
Response from Hotel Keihan Universal Tower Okada on 13 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. As for the location, as you posted, it is about a 2 minute walk from the park.The cold days will continue, so please take care of yourself. We look forward to seeing you again. Thank you for your post.Hotel Keihan Universal Tower Okada

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, room comfort
A reasonably budget getaway for USJ trip
Close to Universal Studio and station. Excellent breakfast and view....but I thought I walked back into the 80s when I setp into the room. It was clean and comfy but just very retro. Guess I shouldn't complain when it's so convenient and we were literally coming back for sleep anyway.
Stayed 1 night in Jun 2023
Response from Hotel Keihan Universal Tower Okada on 16 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. I hope you had a good time.We are glad that you liked the location. As you posted, our hotel is located within walking distance from the station, making it a very convenient location for sightseeing in Osaka city. The park is also about a 2 minute walk away, so we hope you can enjoy the park to the fullest without worrying about your time.We hope that you will choose our hotel again next time. We look forward to seeing you again. Thank you for your post.Hotel Keihan Universal Tower Okada

10/10 Excellent

Hitokazu

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jul 2023
Response from Hotel Keihan Universal Tower Okada on 16 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. I hope you had a good time.We are glad that you liked the location. As you posted, our hotel is located within walking distance from the station, making it a very convenient location for sightseeing in Osaka city. The park is also about a 2 minute walk away, so we hope you can enjoy the park to the fullest without worrying about your time.We hope that you will choose our hotel again next time. We look forward to seeing you again. Thank you for your post.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very convenient to walking to Universal Studios and the train station. There are lots of places to eat at and shop for souvenirs and snacks. We tried to have breakfast at the hotel but it was closed each time we attempted which was before 8:00. It seemed weird that they were not open. Rooms are nice for a family more than 4 which was the problem we had when looking for hotels in the area.
Stayed 3 nights in Jun 2023
Response from Hotel Keihan Universal Tower Okada on 16 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. I hope you had a good time.We are glad that you liked the location. As you posted, our hotel is located within walking distance from the station, making it a very convenient location for sightseeing in Osaka city. The park is also about a 2 minute walk away, so we hope you can enjoy the park to the fullest without worrying about your time.We hope that you will choose our hotel again next time. We look forward to seeing you again. Thank you for your post.

6/10 Okay

Jose

Travelled with family and small children
Liked: Cleanliness
The mattress was hard very uncomfortable to sleep on. The pillows were no better, I did not have a comfortable stay. The parking was not included and the cost is 3,500 yen per day (not prorated). The WiFi was horrible worst service, couldn’t even download emails. One good thing is the shower water pressure.
Stayed 2 nights in Jun 2023
Response from Front staff Okada on 28 Jan 2024
Thank you very much for staying at Hotel Keihan Universal Tower.It seems that you were satisfied with the meal, and our employees are also very happy.Thank you very much for your feedback regarding the guest rooms. We apologize for the inconvenience caused to our customers.We will continue to work towards becoming a hotel that our customers choose.We look forward to welcoming you back to Hotel Keihan Universal Tower on your next visit.Thank you for using our service.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean and comfortable stay for USJ
We had a very large room overlooking Universal CityWalk Osaka. The room was clean and very well stocked. It really was a perfect place to stay for our 2 day visit to Universal Studios. It was a little bit out of the way for visiting the rest of Osaka but the staff were able to call a taxi for us.
Stayed 4 nights in Jun 2023
Response from ホテル京阪 ユニバーサル・タワー 岡田 on 16 Jan 2024
Thank you for staying at Hotel Keihan Universal Tower. We are glad to hear that you were satisfied with the hotel's services and the staff's customer service.Your words make me feel warm and very encouraging.All of our employees will continue to work hard to meet your expectations, and we look forward to the day when you can stay with us again.

10/10 Excellent

Holly

Stayed 2 nights in Jun 2023
Response from ホテル京阪 ユニバーサル・タワー 岡田 on 16 Jan 2024
この度は数あるホテルの中から、ホテル京阪 ユニバーサル・タワーにご宿泊いただき、誠にありがとうございます。また、ご丁寧なご投稿を賜り重ねて御礼申し上げます。お褒めのお言葉にスタッフ一同大変励みとさせていただいており嬉しく思います。これからも、ますます邁進して参る所存でございますので、大阪へお越しの際には、是非当館をご利用くださいますようお願い申し上げます。またのお越しを心よりお待ちしております