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We absolutely loved our stay here. The best part other than our awesome view was the shower! I loved the water pressure. The room was clean, the bed was comfortable. It was a 12 minute walk from Oita Station, and there was a Lawson around the corner. We also got free breakfast at the hotel and it was delicious. The room was spacious but the balcony was the star of the room. Would definitely stay here again.
Lourdes
Stayed 2 nights in Nov 2023
Response from ホテルマイステイズ大分 くちこみ担当 on 26 Dec 2023
Thank you for staying at HOTEL MYSTAYS Oita.All the staff are happy that you are satisfied.If you come to Japan again, please use Hotel MyStays Oita.I'm looking forward to seeing you again.Thank you.
Thank you very much for using HOTEL MYSTAYS Oita. We would also like to thank you once again for your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We paid close attention to the employees who were in charge. We appreciate your valuable feedback and will do our best to make sure that you are happy that you chose our hotel. I am very sorry for this HOTEL MYSTAYS Oita
Room as clean. Great front desk service. Convenient to Beppu.
John
Stayed 2 nights in Nov 2020
Response from HOTEL MYSTAYS Oita on 5 Dec 2020
Thank you for staying at HOTEL MYSTAYS Oita. We appreciate you taking the time to write to us.
We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.
We sincerely hope to welcome you again at our hotel.
The shower room smells really bad because of moist in there never been cleaned i think. There's no parking left over at the hotel so i have to park at rental parking area behind the hotel, i asked forbinformation at the hotel counter about parking fee for reference but they doesn't care to prodvide revelent information and only saying sorry i don't know. By the way, i communicate in Japanese not English because I ever stay in Kapan for many years, its not they are not capable to communicate with me, so i felt that the service mind in Japan had dropped compare to the past, also knowing related information nearby shall be a basic service mind for front desk but they don't give a damn.
Verified traveller
Stayed 1 night in Dec 2019
Response from HOTEL MYSTAYS oita on 5 Jan 2020
Thank you very much for choosing HOTEL MYSTAYS oita.We appreciate you taking the time to write to us.
Please accept our sincere apolozie regarding this situation which we know has caused a great deal of discomfort and inconvenience to you. Our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly. However, this time it was not up to the standard to provide comfortable conditions for our guest. We are very sorry that we could not meet the expectation. This case will be examined closely, and the operation will be reconsidered in order to improve our service.
Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.
Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.
We sincerely hope to welcome you again at our hotel.
HOTEL MYSTAYS oita
6/10 Okay
Verified traveller
4 Jan 2020
Hotel for transit
Room is very small compared to other hotels in Japan. Condition of room is reasonable to stay. However, there’s a broken switch beside the bed which was not repaired. The small wires are exposed. Not a big deal thou. Just for safety reasons they should get that rectified I would think. It’s a good hotel for just transit stay.
Verified traveller
Stayed 1 night in Dec 2019
Response from Receptionist ANAI on 4 Jan 2020
Thank you very much for choosing HOTEL MYSTAYS OITA.
We appreciate you taking the time to write to us.
We deeply apologize for any anxiety or inconvenience caused by inadequate facilities.
We'll review our facilities so that our guests can stay at ease.
We sincerely hope to welcome you again at our hotel.
Thank you for staying at Hotel MyStays Oita, and thanks to the staff for their high evaluation on the website.
We will do our best to make you stay again.
We look forward to seeing you again.
Hotel Mystays Oita Staff
Unfortunately for 2 nights in a row, after being out all day, we came back late in the evening only to discover that our room and linen had not been cleaned or changed - which was really disappointing. The staff were apologetic but that's not the point. The rooms were really small.
Graham
Stayed 3 nights in Oct 2019
Response from HOTEL MYSTAYS Oita on 18 Oct 2019
Dear Guest,
Thank you very much for sharing your comments regarding your stay at our hotel.
We are very sorry about house keeping.
We will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what happened, but our staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel.
Sincerely,
Very central property, near bus station and trains. Making travel very easy
Verified traveller
Stayed 3 nights in Oct 2019
Response from HOTEL MYSTAYS on 17 Oct 2019
Thank you for staying at HOTEL MYSTAYS . We appreciate you taking the time to write to us.Every staff member at our hotel will continue to strive to provide the best services for our guests.
Great hotel for the price & in a handy location for walking to the sights as well. Parking 1000 yen which was less than other hotels
Claire
Stayed 1 night in Oct 2019
Response from HOTEL MYSTAYS on 17 Oct 2019
Thank you for staying at HOTEL MYSTAYS . We appreciate you taking the time to write to us.
We sincerely appreciate your warm compliments. We hope you will choose our hotel again in the future.
We were there for the Rugby World Cup, it’s location was just right for it, food just ok more suited to Asians than Europeans but still ate it 😊, could only get a smoking room, that was better than expected, all hotel rooms in Japan are small and compact, hotel staff were brilliant and hotel very clean too.
Kenneth
Stayed 2 nights in Oct 2019
Response from HOTEL MYSTAYS on 17 Oct 2019
Thank you very much for choosing HOTEL MYSTAYS .We appreciate you taking the time to write to us.
We hope you will consider HOTEL MYSTAYS during your next travels nearby us.
6/10 Okay
Vee, Melbourne
Travelled with partner
12 Oct 2019
Liked: Staff & service
Great location central to the city within walking distance to the train station, shopping and the bus stop around the corner for the airport limousine bus to Oita airport.
Used this as accommodation to attend a Rugby World Cup evening game, and for that purpose it did the job well.
The room is extremely small, and cleanliness and upkeep could be improved. Don’t expect too much, but I can definitely recommend if you need a place to stay during RWC 2019 for evening games -which is a better option than the long late night hike back to Beppu. Oita people have been the best RWC hosts so far in my experience.
Vee
Stayed 2 nights in Oct 2019
Response from HOTEL MYSTAYS on 17 Oct 2019
"Thank you for staying at HOTEL MYSTAYS . We appreciate you spending your time to write to us.
Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.
When you travel to the Tokyo area in the future, we sincerely hope that you will consider our hotel for your stay.
Taro Yamada, receptionist
HOTEL MYSTAYS "
Room was small, unclean and stank of smoke. Completely ripped off for the room. The photos are misleading as they show a suite not a standard room.
Dominic
Stayed 1 night in Oct 2019
Response from Hotel Mystays Oita on 14 Oct 2019
Dear guest
Thank you for staying at HOTEL MYSTAYS OITA.
We appreciate you spending your time to write to us.
Please accept our sincere apology regarding this situation which we know has caused a great deal of discomfort and inconvenience to you. Our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly. However, this time it was not up to the standard to provide comfortable conditions for our guest. This case will be examined closely, and the operation will be reconsidered in order to improve our service. We will be so glad to have you again as our guest in the future.
There was no coffee available in the room. Asked at reception but they don't provide any.
Verified traveller
Stayed 1 night in Oct 2019
Response from Hotel Mystays Oita on 14 Oct 2019
Thank you very much for choosing HOTEL MYSTAYS OITA.
We appreciate your comment regarding our drink service in the guestroom. Your comment will be taken into consideration for us to improve our service.
We will be so glad to have you again as our guest in the future.
8/10 Good
Lee, Osaka
6 Oct 2019
Liked: Staff & service
Disliked: Cleanliness
Foyer and staff were very good. Rooms were old and in need of new furniture and carpet. Carpet was very dirty. I had a wad of hair in my towel when I unfolded it which was an unpleasant experience
Lee
Stayed 2 nights in Oct 2019
Response from Hotel Mystays Oita on 14 Oct 2019
Dear Guest,
Thank you for taking the time to share your feedback. Please accept our sincere apology regarding this situation which we know has caused a great deal of discomfort and inconvenience to you. Our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly. However, this time it was not up to the standard to provide comfortable conditions for our guest. We are very sorry that we could not meet the expectation. This case will be examined closely, and the operation will be reconsidered in order to improve our service.
We will be so glad to have you again as our guest in the future.
Sincerely,
Dear Guest,
Thank you very much for sharing your review regarding your stay at our hotel.
Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.
Sinceerly,
No advice/ information about details of cleaning services during booking. This hotel was only provided cleaning services for over 3 nights accommodation. Please consider if you want to book this hotel.
SMSHIRLEY
Stayed 2 nights in Jul 2019
Response from HOTEL MYSTAYS OITA FRONT on 30 Jul 2019
Thank you very much for choosing HOTEL MYSTAYS OITA.We appreciate you taking the time to write to us.
We deeply apologize for the inconvenience about cleaning.We guess your plan was " ECO plan". Please let us explain about it. ECO plan means "no cleaning service" and it's cheaper than normal plan.If your stay is more than four nights, we clean your room once every 4 days.
We will be so glad to have you again as our guest in the future.
We were promised parking at premise but in the end we had to park somewhere further away and incurred more money doing so
Verified traveller
Stayed 1 night in Apr 2019
Response from Manager Nakahara on 7 May 2019
Thank you for staying at HOTEL MYSTAYS Ooita, and we appreciate you spending your time to provide feedback.
Thank you for your comment regarding Car Parking.
Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests.
When you travel to the Ooita area in the future, we sincerely hope that you will consider our hotel for your stay.
Sincerely,Manager Nakahara, HOTEL MYSTAYS Ooita
8/10 Good
Verified traveller
4 May 2019
Liked: Staff & service
Stayed here during Golden Week as it was the only hotel with availability. The rooms are on the small side but acceptable. Location is good. Plenty of restaurants nearby.
Verified traveller
Stayed 1 night in May 2019
Response from HOTEL MYSTAYS OITA on 7 May 2019
Thank you very much for choosing HOTEL MYSTAYS OITA.We appreciate you taking the time to write to us. We are glad that you enjoyed your stay and hope to see you again in the near future.
The staff friendly and informative, nice service, clean and comfort
stephanus paulus
Stayed 2 nights in Mar 2019
Response from HOTEL MYSTAYS Oita on 1 Apr 2019
Dear Guest,
Thank you very much for sharing your comments regarding your stay at our hotel.
We are very glad to your good review.
We hope you will visit again in the future.
Sincerely,
We arrived very late in the night and just stay in the hotel for sleeping. The room is a bit small. Wish the outdoor hottub can be a bit bigger. The breakfast was good. The stay in not bad overall!
Verified traveller
Stayed 1 night in Feb 2019
Response from HOTEL MYSTAYS OITA on 3 Mar 2019
Thank you very much for choosing HOTEL MYSTAYS OITA.We appreciate you taking the time to write to us.
We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.
Response from HOTEL MYSTAYS OOITA FRONT OOSE on 30 Mar 2019
Thank you for staying at HOTEL MYSTAYS OOITA.
We appreciate you taking the time to write to us.
Our staff hopes that you choose to stay with us again in the future.
HOTEL MYSTAYS OOITA FRONT OOSE
Dear Guest,
Thank you very much for sharing your review regarding your stay at our hotel.
We are looking forward to seeing you again in the future.
Sincerely.
Thank you for staying at HOTEL MYSTAYS Oita.
I'm very sorry I made you feel deep for Inadequate cleaning.
We will try to improve hard.
We will be so glad to have you again as our guest in the future.
Thank you for using Hotel Mystays Oita this time.
I am pleased that it seems satisfied during my stay.
Please do not hesitate to contact us when you come near us.
6/10 Okay
Betty, Toronto
7 Nov 2017
Small room
I stayed there for one night for next day early train.
The staffs were friendly but they didn’t speak English well.
They could not answer my question.
Betty
Stayed 1 night in Nov 2017
Response from shimasaki on 9 Nov 2017
Thank you very much for staying at our hotel.
We look forward to seeing you again.
Room is very small. There is no room the walk after placing the luggage rack. Reasonable price for parking fees. Staff are politeness as always in Japan.
Verified traveller
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
The hotel was close to the station and easy to get to! The room was big for Japanese standards and set up very nicely. A typhoon was coming and they let me check in about 30 minutes early since the rain was so heavy outside. The bed was very comfortable. the only bad point is the wifi didn't seem to work consistently while I was there :(
10 mins walk from Oita station to the hotel. There is the shopping arcade just across the hotel. Most of the shops closed early and have to go there before 5pm if you are planning any shopping.